Trusted Agent profile
★★★★★
426 reviews across 1 platform
13 High Street, Melksham, SN12 6JY, Wiltshire SN12 6JY
Chase Buchanan's Wiltshire office at 13 High Street is rated 4.4 out of 5 across 426 reviews on 1 platform. The 426 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Wiltshire office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat team and communication
Rebecca and Joanna really kept us informed during the process and really made our process smooth.
Hi Bethany, thank you for your kind feedback for Rebecca and Joanna. We're delighted to hear that they kept you informed during the process. If you need anything else, please let us know.
1/5
TrustpilotAVOID THIS AGENCY
Despite a strong start to our move in process, the final few weeks have been appalling. In short, we called Chase Buchanan the day before our agreed move-in to confirm the time for Tuesday for check-in, inventory and keys hand-over. On Tuesday, we arrived with a full van and found no one waiting to let us in and indeed on calling the agency, they had 'forgot' about the appointment. We had to call the landlord directly to let us in the property to drop off our goods and we received no follow-up email or effort from Chase Buchanan to address why this had occurred. This was made more frustrating that we had no single point of contact, and had to explain to situation to multiple disinterested agents to try and resolve. We agreed that Saturday would be the move-in day to allow for final electrical work and they agreed on the Tuesday that they would email us ASAP with our move-in times. No such email appeared and we had to chase them on Friday to find out the time. On calling the individual responsible for tenancy progression (and the person we confirmed move in on Tuesday earlier in the week), she said, 'oh I thought you had moved in', leading to the conclusion that no one had thought to inform this person of the problems earlier in the week and no plan was in place for our move in. She informed us that the inventory clerk would not be rescheduled and instead the landlord would move us in. This is entirely unprofessional and left us with many questions around proper key handover and querying the inventory. Abysmal internal and external communication, an unwillingness to engage with the problem and solve it, a poor relationship with the landlord and an overall lack of care about their brand or the move in experience. For agencies with already poor reputations, this is a new low.
5/5
TrustpilotFantastic experience with George from…
Fantastic experience with George from Chase Buchanan Richmond, very responsive and helpful always there to answer my questions. Would recommend.
Hi Amelia, we're delighted to read that George provided you with a fantastic experience. Let us know if you need anything else. Best wishes!
5/5
TrustpilotAiden and the Richmond team have let my…
Aiden and the Richmond team have let my properties out multiple times. They are always great to deal with and maximise my returns
Hi Emma, thank you for letting your property with us and we're delighted that we're able to maximise your returns on this. Please feel free to reach out if you need anything.
1/5
TrustpilotFollow Up on Issues
To Chase Buchanan: Thank you for your note of December 10 in reply to my one star review. I'm still waiting to hear from you. I look forward to your communication.
1/5
TrustpilotSellers avoid avoid avoid.
Richmond office do nothing to go against the stereotypical estate agent persona. Rude, condescending, pushy, passive aggressive at every point of contact. And this is from the ‘manager’. I was going to ask them to sell my house. Not a chance now. Thoroughly unpleasant agency that clearly has so much business (not! - it’s currently a sellers market with next to no supply of my type of house) they can afford to treat potential sellers this way. Big mistake! From over 50% of 1star reviews on here you’d think they would be striving to do better. Says it all. Ultimate in arrogance!
5/5
TrustpilotWould highly recommend.
I got a top price for the property at a very competitive rate.
Hi Mr Lake, thank you for sharing your feedback and we're happy to hear you achieved a competitive rate for your property. Feel free to reach out to us if you need anything else.
5/5
TrustpilotExcellent service from Twickenham Chase Buchanan
I recently sold my house - twice - with Chase Buchanan. I say twice as the initial sale fell through at the very last minute, however by the following week Kristian and Myles had yet another heavy footfall through the property and within two weeks it was sold again. Throughout what was a really stressful process they were fantastic, always updating me, always in contact and more to the point always contactable to talk me through the process and any worries. Whilst I would definitely not recommend trying to sell your house twice during a pandemic, I would really recommend Chase Twickenham.
5/5
TrustpilotTop agency in Exeter
It was Excellent working with Chris H and the whole agency to get our sale through. Always attentive and were able to support us above and beyond the standard.
5/5
TrustpilotAmazing
Amazing, really efficient
Hi Amelia, thank you for the positive feedback. Wishing you all the best.
5/5
TrustpilotA friendly team who are always helpful…
A friendly team who are always helpful and respond quickly to questions about my rental properties.They always offer good advice too.
Hi Josie, thank you for sharing this review and choosing us for your letting needs. Please do not hesitate to contact us again if you have any other questions. Best wishes!
5/5
TrustpilotProperty management
Audrey from Chase Buchanan looks after our property. She is always responsive, reliable and helpful in keeping us well-informed about any necessary day-to-day repairs and ongoing maintenance of our property.
5/5
TrustpilotI recently had the pleasure of dealing…
I recently had the pleasure of dealing with Tom Morrison. He clearly upholds the morals and standards of Chase Buchanan and the whole experience was a pleasure. He will go far!
5/5
TrustpilotHighly recommended
I cannot recommend them enough. Both Danny and Daniel in the Richmond office have been super professional, positive, and persistent, and managed to sell our house - not an easy sale - within record time and at a good price. Communication about the viewings was always clear and timely, and they did a perfect job selecting the right potential buyers, as well as being incredibly helpful after we accepted our buyer's offer. We had an appalling experience with another agency last year, Chase Buchanan succeeded where others failed. Highly recommend them.
4/5
TrustpilotExcellent lettings agency
Very efficient and professional approach Responsive and knowledgeable in the area of lettingsHandled all our queries promptly and timely
Hi Pande, thank you for your review. It's great to hear that you found us to be efficient, professional and responsive. If you'd like any further help, please do not hesitate to get in touch. Best wishes!
5/5
TrustpilotVanessa at Chase Buchanan has been…
Vanessa at Chase Buchanan has been fantastic with great customer service and finding me tenants. Aways helpful, keeping me well-informed.
Hi Rajiv, thank you for sharing your experience with us. We're thrilled to hear Vanessa provided a great service and found you the perfect tenants. Wishing you all the best!
1/5
TrustpilotHorrendous experience
Horrendous experience, slow to fix any issues with the property. Taken them upwards of 3 months to fix backed up sewage all over the garden. Avoid at all costs
5/5
TrustpilotFantastic and an exemplary service by…
Fantastic and an exemplary service by Nathaniel, and wish most agents would be the same.
Hi Jason, thank you for sharing your experience with Nathaniel and the team. We'll be sure to pass your compliments on. Should you need anything further, please do not hesitate to reach out again. Wishing you all the best!
5/5
Trustpilot10 out of 10 for these guys
10 out of 10 for these guys. I was so impressed by the team, and how well Dan communicated/replied to emails and always kept me updated. I had to put my flat on the market twice after my first sale fell through and throughout they were enthusiastic and kept positive. I was recommended by a neighbour to use Chase Buchanan, Richmond, and I’d recommend them too.Thanks again Dan, for persevering and for not giving up, when it seemed impossible!
5/5
TrustpilotGreat personal service
We sold a property with Chase Buchanan recently, following a protracted sale process (due to various sales falling through in the chain).
5/5
TrustpilotAll of the staff were engaging and very…professional
All of the staff were engaging and very professional. Managed to sucker a sale in super quick time.
Hi Stewart, congratulations on the sale of your property and thank you for your feedback. Wishing you all the best for the future!
5/5
TrustpilotThe team at Chase have gone the extra…
The team at Chase have gone the extra mile in providing a thorough and professional service.
Hi Clive and Nicole, we're happy to hear you've had such a positive experience with our team. If you need any further assistance, please do reach out to us. Wishing you all the best!
5/5
TrustpilotI was very impressed with the service…
I was very impressed with the service received from Chase Buchanan, especially Catherine who was terrific, as was each and every member of the team. I would highly recommend Chase Buchanan.
4/5
TrustpilotA Trusted Relationship
Professional, good advice & guidance for landlords, effective and flexible to requirement(s). A trusted and valued relationship.
Hi there, thank you for your feedback. We're thrilled to hear that you find our service informative as a landlord. Should you need anything else, please do not hesitate to get in touch.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Chase Buchanan's Wiltshire office has 426 reviews across 1 platform: 426 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Chase Buchanan Melksham is rated 4.4 out of 5 across all 426 reviews, checked 9 October 2026.
Chase Buchanan Melksham, 13 High Street, Melksham, SN12 6JY, Wiltshire SN12 6JY.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.