Every review we hold for the Wiltshire office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExceptionally professional
Ellie Hind (Renewal Negotiator) was exceptionally professional, helpful, and quick to respond. She handled a complicated renewal process with ease, making everything straightforward and stress-free. I wish all business interactions were as smooth and efficient. Thank you so much, Ellie!
Phil · 26 November 2024
Agent replied · 6 February 2025
Hi Phil, thank you for taking the time to write a great review. We are so glad Ellie was professional and helpful. We appreciate the kind words and wish you all the best.
★★★★★ 5/5
TrustpilotService
Ellie Hind Was a great help!
Martin · 13 December 2025
Agent replied · 22 December 2025
Thanks for your kind words, Martin! We're thrilled to hear that Ellie provided such helpful and professional service. Your satisfaction means a lot to us, and we look forward to continuing to work with you.
★★★★★ 5/5
TrustpilotTenancy Renewal
Thanks for another really smooth tenancy renewal Chase Buchanan. Great work Ellie Hind.
Richard · 7 October 2025
Agent replied · 22 October 2025
Thank you, Richard! We're glad to hear that your tenancy renewal went smoothly. Ellie and the team work hard to provide excellent service, and your feedback means a lot to us. Looking forward to assisting you again!
★★★★★ 1/5
TrustpilotExtremely Disappointing End of Tenancy Experience with Chase Buchanan
After our tenancy experience, I would strongly advise tenants to proceed with caution when dealing with Chase Buchanan.
Theje · 22 May 2026
★★★★★ 5/5
TrustpilotRenewing lease
I recently worked with Chase Buchanan on my flat’s lease renewal, and it couldn’t have gone smoother. Ellie, their renewals negotiator was prompt, professional, and handled everything seamlessly, making the process easy for both me and the tenants. Highly recommend!
Luxe · 12 November 2024
Agent replied · 6 February 2025
Hi Luxe Limited, thank you for taking the time to leave a great review. We are so glad Ellie was prompt and professional. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotKnowledgeable and Supportive Agent
I recently rented my first home through Chase Buchanan, and the experience was fantastic. My agent, Tom, was knowledgeable, supportive, and made the entire process smooth and stress-free. I highly recommend Chase Buchanan for their professionalism and commitment to clients.
Wary · 1 November 2024
Agent replied · 23 November 2024
Hi Wary, thank you for sharing your experience and congratulations on your first rental with us. Should you have any other queries, please do get in touch.
★★★★★ 5/5
TrustpilotVery professional and so helpful…
Very professional and so helpful finding new tenants for my property. I had so much trust in the team to get the right tenants to fulfill my needs in my property and long term. Will definitely be back in the future if needed anything else or help with! Thanks again Chase Buchanan
Molly · 4 April 2024
Agent replied · 23 November 2024
Hi Molly, thank you for your review. We're thrilled to see you had such a positive experience with us and should you need anything in the future, please let us know. Best wishes!
★★★★★ 5/5
TrustpilotDaniel Johns
Daniel Johns, the estate agent who handles my purchase, was exceptionally helpful, courteous and kept things moving and checking all along, which I found incredibly helpful. The purchase went through very smoothly thanks to him.
A · 16 December 2024
Agent replied · 6 February 2025
Good morning, thank you for the great review. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotGreat experience!
We had a great experience buying our first home through Chase Buchanan from first viewing to completion. Adèle and the team were incredibly communicative and helpful throughout the process and resolved any questions promptly. Would highly recommend!
Roisín · 15 November 2024
Agent replied · 6 February 2025
Hi Roisin, thank you for the great feedback. We hope yo love your new home and are alwasy here to help if you need us.
★★★★★ 5/5
TrustpilotChanged my wary opinion of estate agents
Despite multiple setbacks in our sale the team persisted and helped navigate the ups and downs of the property market. They were all extremely supportive and also good listeners when it got too much. They provided valuable advice and contacts. Thank you
Priam · 29 August 2024
Agent replied · 23 November 2024
Hi Priam, thank you for sharing your experience with the team. We're happy to hear that they navigated you through the ups and downs to progress your sale. If you need any further help, please do let us know.
★★★★★ 5/5
TrustpilotThe ChaChase Buchanan - Twickengam.se Buchanan team was always…
The Chase Buchanan team was always efficient and friendly. I am happy to recommend them.
Deborah · 21 May 2026
★★★★★ 5/5
TrustpilotSale of flat
Hi, I felt I wanted to say how well John at Chase did in selling my flat recently.All his team were very polite and I always felt confident in them.No pressure to accept low offers as with others no pressure to reduce the price without giving it a fair chance first.
Roland · 29 February 2024
Agent replied · 23 November 2024
Hi Roland, congratulations on the sale of your flat! We were delighted to have assisted with this and will pass on your compliments to John and the rest of the team. Wishing you all the best for 2024.
★★★★★ 5/5
TrustpilotI’ve been using the Clifton Branch for…
I’ve been using the Clifton Branch for many years and have always find the Staff very welcoming and easy to deal with. If you are looking to rent a property either as landlord or a tenant I would highly recommend you go to Chase Buchanan before anybody else.
Justin · 3 April 2024
Agent replied · 23 November 2024
Hi Justin, thank you for your loyalty and feedback. We're delighted to hear that you've consistently found our Clifton Branch staff welcoming and easy to deal with over the years. We look forward to assisting you for many more years to come!
★★★★★ 5/5
TrustpilotThe Bath branch are outstanding! Very pleased
Recently dealt with the Bath branch of Chase Buchanan for the first time, from instruction to move in the process was smooth and professional. I was always updated on progress and thought the staff were very personable. As a landlord, I would highly recommend this letting agency.
Rich · 2 April 2024
Agent replied · 23 November 2024
Hi Rich, thank you for your feedback and instructing us to let out your property. We're thrilled to hear that everything went smoothly and our Bath team kept you informed throughout the process. If you need anything further, please let us know. Best wishes!
★★★★★ 1/5
TrustpilotChase buncham plymout rent out rodent…
Chase buncham plymouth rent out rodent infested property'and the reason is cracks in the flooring behind the skirting boards which allow access they then lie on behalf of the landlord to chare the tenants for the work to because they failed a legal requirment
Alan · 27 May 2024
Agent replied · 23 November 2024
Hi Alan, we're sorry to see you have left another review on our page. Our records show no reports of pest concerns, however, we would welcome the opportunity to deal with this for you. Please contact your Property Manager and we will be happy to help.
★★★★★ 5/5
TrustpilotI want to say a big thank you to Emma…
I want to say a big thank you to Emma at Chase Buchanan, Twickenham branch. She assisted us with letting our property. She is professional and knowledgeable and kept us updated during the whole process. I can highly recommended Emma and the team at Chase Buchanan. I’ve received a 5* service from start to finish. Thank you
Gina · 6 December 2021
★★★★★ 5/5
TrustpilotThank you!
Daniel Johns at Chase Buchanan Richmond was helpful and responsive
Farzaneh · 19 February 2025
★★★★★ 5/5
TrustpilotTom was very helpful in finding…
Tom was very helpful in finding properties to rent
Madeline · 21 February 2025
★★★★★ 5/5
TrustpilotIsleworth branch:
Isleworth branch:Excellent service, Morgan. Donna-may and Ricky B have excellent knowledge on sales in the area, not too pushy as a purchaser and the process was very smooth. Would highly recommend.
Amardeep · 18 October 2024
Agent replied · 23 November 2024
Hi Amardeep, congratulations on your new home! We're thrilled to have helped and wish you all the best for the future.
★★★★★ 5/5
TrustpilotReally wonderful experience.
Really wonderful experience.I was dubious to begin with as I know the current market is somewhat cut throat.However, with a little bit of persuasion and compromise I was happy we manage to find the right property for the 5 of us.2 adults 3 kids.
Flash · 29 February 2024
Agent replied · 23 November 2024
Hi there, congratulations on your new home and thank you for taking the time to leave a review. We're thrilled to have helped and if you need anything in the future, please do get in touch. Best wishes!
★★★★★ 5/5
TrustpilotExcellent retirement advice.
Just had a brief consult with Alex, he was fantastic. He confirmed thing I knew and advised me of other factors regarding retirement. I look forward to meeting with him in the future.
Jonathan · 9 September 2024
Agent replied · 23 November 2024
Hi Jonathan, thank you for sharing your experience with Alex. If you need anything else, please do let us know. Best wishes!
★★★★★ 5/5
TrustpilotHouse selling made easy by Chase Buchanan
My experience was made excellent because of the confidence and experience staff at Chase Buchanan provided. Communication was swift and to the point. Their dedication to showing many potential buyers the property, I was selling was commendable.
Richard · 4 July 2024
Agent replied · 23 November 2024
Hi Richard, thank you for your kind words. We're thrilled to hear our team brought confidence and dedication whilst showing potential buyers your property. Should you need anything further, please do not hesitate to reach out.
★★★★★ 5/5
TrustpilotExcellent service provider. Really appreciate their hard work to satisfy their customers
I feel really greatfull to get a house through chase Buchanan they are very helpful and provide excellent service ever I love there customer service they are doing great job. I highly recommend to chase Buchanan to my friends and other family members.
Kalpna · 27 February 2024
Agent replied · 23 November 2024
Hi Kalpna, congratulations on your new home and thank you for your kind feedback, it's lovely to hear that the team provided excellent service throughout your search with us. Please let us know if you need anything else in the future.
★★★★★ 5/5
TrustpilotI’d like to say a big Thankyou to Joel…
I’d like to say a big Thankyou to Joel in Lettings for his patience and kindness in showing us around a lovely flat on Saturday at such short notice. My husband has mobility problems so it’s quite difficult finding the right place. If we are unsuccessful in acquiring this flat (moving is not straight forward at the moment) we know who to ask for in the future. Thanks again,Marilyn Poller
Marilyn · 1 June 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
