Every review we hold for the Wiltshire office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotNew fencing at last! Thanks Bijou!
I am renting and have been watching our fencing gradually delapidate front and rear of the house. Bijou patiently pursued the repair (full replacement) with the landlord overseas and we finally got fencing front and rear gardens fully replaced in a day and a half..great job. Thanks for your help Bijou!
Mr · 12 November 2024
Agent replied · 6 February 2025
Hi Colin, thank you for the positive feedback. We are so glad you was able to get your fencing repaired. We are always here to help should you need anything else.
★★★★★ 5/5
TrustpilotMolly Smith - A credit to Chase Buchanan
As landlords we work with Molly Smith , Team Leader in the Property Management Team at CB. She is very responsive, keeps us well informed and is always up to date with what is going on with our flat, with the market and with the wider environment. She has a super constructive manner and never presents problems, only solutions. She is a credit to CB.
Sheila · 12 March 2024
Agent replied · 23 November 2024
Hi Sheila, thank you for taking the time to leave a review for Molly. She'll be delighted to read this and we're happy to hear that she's on hand for anything that arises. Please let us know if you need anything else.
★★★★★ 5/5
TrustpilotExcellent service
Gemma was super helpful and quick at answering any of our questions. Would highly recommend.
Pelham · 7 April 2024
Agent replied · 23 November 2024
Hi Pelham, thank you for taking the time to leave a review for Gemma, she'll be delighted to read this. If you need anything else, please do get in touch!
★★★★★ 1/5
TrustpilotThis review is for Chase Buchanan
This review is for Chase Buchanan - Exeter Estate Agents
Minhas · 23 January 2026
Agent replied · 20 March 2026
We’re sorry to hear about your experience, Minhas. Your feedback is important, and we take concerns like yours seriously. We’re committed to delivering great service and ensuring fair treatment for all tenants, we apologise that we missed the mark on this occasion. Thank you for bringing this to our attention.
★★★★★ 5/5
TrustpilotGreat experience!
Great experience!Nathaniel was very kind and attentive, understanding our needs, would highly recommend!
Ellen · 10 April 2024
Agent replied · 23 November 2024
Hi Ellen, thank you for sharing your experience with Nathaniel. We really appreciate the feedback and recommendation. Wishing you all the best!
★★★★★ 5/5
TrustpilotSuccessful sale
We have just sold our house with the help of Anna and Adele, who were fantastic from start to finish.
T · 13 October 2025
Agent replied · 22 October 2025
Thank you, T Richardson! We're thrilled to hear about your positive experience with Anna and Adele. It's great to know their expertise and communication made your home-selling process smooth and enjoyable. We appreciate your kind words and look forward to assisting you in the future!
★★★★★ 5/5
TrustpilotChase Buchanan have been a great help
Chase Buchanan have been a great help. Would highly recommend Ben, his proffesionalism was incredible
Gurmir · 19 June 2025
★★★★★ 5/5
TrustpilotMy experience was entirely positive
My experience was entirely positive. From my first visit to Chase Buchanan's office in St Margaret's, I was especially impressed by the kindness of Allessandro Cretella. At every step of the process, including visits to the property, and facilitating the buying transaction, he was efficiently shepherding the process to its successful outcome. Thank you.
Malcolm · 7 August 2024
Agent replied · 23 November 2024
Hi Malcolm, thank you for sharing your experience with Allessandro and the team in St Margarets. We're happy to hear that everything went smoothly and wish you all the best in your new home.
★★★★★ 4/5
TrustpilotRenewal went smoothly
Renewal went smoothly. Many thanks.
David · 9 August 2024
Agent replied · 23 November 2024
Hi David, thank you for sharing your experience and we're happy to hear the renewal process went smoothly. Please do let us know if you need anything else.
★★★★★ 5/5
TrustpilotVanessa Kelmendi from the Hampton…
Vanessa Kelmendi from the Hampton office found us a wonderful new tenant, who moved into the property very soon after. All the legal checks and the tenancy agreement were conducted quickly and efficiently. Consistent contact was made to inform us of the process, which went smoothly. We would recommend working with Vanessa Kelmendi, she is very professional and helpful.
Vera · 21 April 2024
Agent replied · 23 November 2024
Hi Vera, thank you for your review and congratulations on finding a tenant with Vanessa from our Hampton office. Should you need anything else, please do not hesitate to get back in touch. Best wishes!
★★★★★ 5/5
TrustpilotI recently had notice served on my…
I recently had notice served on my apartment in Twickenham after living there for over 6.7 years very stressful however the only Professional person has been the delightful and honest full of great advice is Claudia De AbreuAssistant Lettings Manager .I move in on the 19.6.24 couldn’t have happened without her .Give her try Neil Geddes
Neil · 13 June 2024
Agent replied · 23 November 2024
Hi Neil, thank you for leaving a review for Claudia. We're delighted to hear that she organised a new move in for you after what must have been a stressful situation. Should you need anything else, please feel free to let us know. Best wishes!
★★★★★ 5/5
TrustpilotBrilliant Service!
Chase Buchanan helped me let a property. Justin led the way with first advertising the property at the right price and provided good communication through the 6 week period up to the tenant moving in. Will use them again and recommend to others.
Simon · 2 January 2025
Agent replied · 6 February 2025
Hi Simon, thank you for taking the time to leave a positive review. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotAudrey is professional, knowledgeable, efficient, helpful and friendly
Audrey is professional, knowledgeable, efficient, helpful and friendly and always responds to emails snd phone calls which is so refreshing these days.
Cherry · 7 March 2025
★★★★★ 5/5
TrustpilotAccuracy and Consistency 👌
I’ve tried several letting companies in attempt to get an apartment, but upon finding Chase Buchanan my search and disappointment was offer , their service is truly a top notch which needs a 100% recommendation, most especially the communication and interaction among staffs and clients , not forgetting my No1 Kayleigh ❤️. I will always choose Chase 100 and overtimes .
Ernest · 28 February 2024
Agent replied · 23 November 2024
Hi Ernest, thank you for taking the time to leave a review. Kayleigh and the team were thrilled to help and wish you all the best in your new home!
★★★★★ 5/5
TrustpilotSeamless service
Thank you all so much for the service you provided to sell our family home. You have all been so approachable, professional, efficient and reliable that we couldn’t have had a better experience.The house has been in our family well over 50 years so saying goodbye over the course of these last months has been difficult but you found us the right people and made it all happen.We are so grateful.
IZH · 18 February 2025
★★★★★ 5/5
TrustpilotThank you Lorenc for finding us our new…
Thank you Lorenc for finding us our new family home.
Cls63 · 2 April 2024
Agent replied · 23 November 2024
Hi there, congratulations on your new home and we wish you all the best for the future!
★★★★★ 5/5
TrustpilotFlat sale Kew
Dan, Danny and Lauren provide an experienced and personal service: they ensure that it is only they who handle viewings in person, and they are honest and balanced with market appraisals, offering market research as supporting evidence for valuations and negotiations.
Robert · 24 December 2024
Agent replied · 6 February 2025
Hi Robert, thank you for taking the time to leave a great review. We appreciate the support and wish you all the best.
★★★★★ 1/5
TrustpilotPoor service management
Poor service management. I've been living in their managed apartment for more than a year. Since the water boiler controller not working, it is running 24/7 hence I've been paying more than 500£ electricity bill for long time, ands worst for last 4 months im paying 744£ electricity bill for a small two bedroom apartment despite many request water heater controller issue never been addressed.
Saravanan · 7 October 2023
Agent replied · 23 November 2024
Dear Mr. Dharmalingam, thank you for raising your concerns, and we appreciate the opportunity to address them. Our Property Management team has been actively engaged in resolving the issues you've encountered within the property. They have been in contact with you to discuss and work towards satisfactory resolutions.Should you require any further assistance or have additional concerns, please do not hesitate to reach out to us. We are committed to ensuring your satisfaction, and we are here to support you throughout this process. Best regards.
★★★★★ 5/5
TrustpilotAiden has been great and found us the…
Aiden has been great and found us the perfect tenants
Greg · 28 February 2024
Agent replied · 23 November 2024
Hi Greg, thank you for your review. It's great to hear that Aiden and the team found you the perfect tenants for your property. Please feel free to reach out if you need anything else.
★★★★★ 5/5
TrustpilotThe management team is second to none
The management team is second to none, especially, the manager, Molly. She's been providing speedy services to keep the tenants satisfied and I as the landlord can be sure that the property being taking good care off.
ARTHUR · 5 February 2025
Agent replied · 9 February 2025
Hi Arthur, thank you for taking the time to write a great review. We appreciate the support and wish you all the best.
★★★★★ 4/5
TrustpilotAs first-time buyers
As first-time buyers, the whole process was new to us, but Adele, our sales negotiator, was a great communicator and was very accommodating to our requests. She also ensured clear communication between us and the vendor, making the whole sales process smooth and efficient.
Jonny · 21 October 2024
Agent replied · 23 November 2024
Hi Jonny, congratulations on your new home! We're happy to hear that Adele guided you through the process and made it an easy one. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotEllie Hind most helpful and…
Ellie Hind most helpful and professional. Thank you.
William · 9 December 2025
Agent replied · 22 December 2025
Thanks for your kind words, William! We're thrilled to hear that Ellie provided such helpful and professional service. Your satisfaction means a lot to us, and we look forward to assisting you again in the future!
★★★★★ 5/5
TrustpilotChasebuchanan have been amazing!
Chasebuchanan have been amazing! They have guided me through the process of buying my first house and given me really helpful advice along the way. They are friendly and approachable and easy to contact. They are always happy to answer any questions I have about the property.
Jack · 20 August 2024
Agent replied · 23 November 2024
Hi Jack, thank you for taking the time to leave a review. We're thrilled to hear that you have felt supported throughout your buying journey and if you need anything else, please do let us know.
★★★★★ 5/5
TrustpilotDaniel Johns and Danny Hicks a great team
Daniel Johns and Danny Hicks provided excellent support during the sale of my property in Richmond. They were recommended by a friend who had used them before and thought very highly of this team at Chase Buchanan and I can only say I concur. Provided good advice at all times handled with professionalism.
Mr · 30 April 2024
Agent replied · 23 November 2024
Hi Mr Soley, thank you for taking the time to leave a review for Daniel and Danny and congratulations on the sale of your property. Should you need anything in the future, please do not hesitate to reach out to us. Wishing you all the best!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
