Trusted Agent profile · Wiltshire
★★★★★
439 reviews across 1 platform
13 High Street, Melksham, SN12 6JY, Wiltshire, SN12 6JY
Chase Buchanan's office in Wiltshire, at 13 High Street, is rated 4.4 out of 5 across 439 reviews on 1 platform.
Every review we hold for the Wiltshire office, from every platform, shown as written. First names only.
5/5
TrustpilotChase Buchanan have managed my property…
Chase Buchanan have managed my property portfolio for the last 26 years and have been excellent.
Thank you, Aspy! We’re thrilled to hear about your positive experience with Audrey and her exceptional property management skills. It's great to know that she has provided you with confidence and peace of mind over the years. We appreciate your loyalty and support!
5/5
TrustpilotAs Landlords we have excellent service…
As Landlords we have excellent service from Chase Buchanan and especially the property manager Audrey Sawyer.
Thank you for your fantastic review, Mrs. Marlow! We're thrilled to hear about your positive experience with Audrey. Our team is dedicated to providing excellent service, and it's wonderful to know that her communication and efficiency have made a difference for you and your tenants.
1/5
TrustpilotLandlords & Tenants - AVOID!
We originally signed our tenancy agreement with Lets Move who offered a great service. Then they got bought by Chase Buchanan and that's where our problems started...We reported a mould problem throughout the flat and nothing was done about it. The carpet and walls were damp to touch and it wasn't until we got an independent inspection that we learned the place was riddled with mould mites. This explained my partners asthma condition worsening considerably.On the very rare occasion they did reply to our polite and reasonable emails we got a blunt, unhelpful response often written in a defensive tone accepting no responsibility.After almost a year of living in these conditions we decided to cut our losses and managed to find another flat to move into. This involved having to replace a large proportion of furniture as we did not want to take the mould mite infestation with us, costing thousands.To some up their unprofessional approach to letting they tried withholding our deposit to go towards fixing the damp issue. Our deposit was quickly returned when we suggested going legal.We are now renting through Taylors who cannot do enough to help us and the whole process feels a lot more professional.
Hi Sam, thank you for sharing your feedback with us. We always strive to provide the best service possible, so we're sorry if we did not meet this level of service on this occasion. We can see that you have since been in contact with our Property Management, however, if you wish to discuss anything further please do let us know. We wish you all the best in your new home.
5/5
TrustpilotI am the landlord of a property that is managed by Chase Buchanan…
I am the landlord of a property that is managed by Chase Buchanan. I have had the pleasure of dealing with Michelle Hand and Bijou Pasticheur in the Hampton Hill office. They are always courteous, helpful and extremely efficient. I have had issues both with the current tenants and also problems with water/boilers that have been dealt with very promptly.
Hi Arne, thank you for taking the time to leave a great review. We are so glad the team were courteous and helpful. Should you need any further assistance we will be happy to help.
5/5
TrustpilotThe manager Lorenc is fantastic
The manager Lorenc is fantastic. He has let my property consistently over a number of years. An excellent communicator that has never let me down.
Hi Joshua, thank you for taking the time to leave a review for Lorenc and being a long-term landlord with us. Please do not hesitate to reach out if you need anything. Best wishes!
5/5
TrustpilotStaff were great
Staff were great. Found a series of people that wanted the place and were pretty good at comms.
Thanks for the fantastic feedback, Danny! We're thrilled to hear you had a great experience with our team and appreciated their communication. Thank you for trusting us with your property!
5/5
TrustpilotAlicia in the Hampton Hill office…
Alicia in the Hampton Hill office responded promptly and delivered a result according to my wishes.
Thank you for your wonderful feedback, Ashley! We're thrilled to hear that Alicia provided prompt and effective service. We always strive to meet our clients' needs and appreciate your recognition of our team's efforts. Looking forward to assisting you again!
1/5
TrustpilotAVOID Chase buchanan!!!!
Chase buchanan and campions are absolutely disgusting. I was a tenant in plymouth. They told me 6 weeks after I left the property that there was damage to the property (hmm funny that). Obviously incorrect. Also had to report faulty doors about 5 times. Small room had a faulty light. Mould on the wall and some moron couldn't even fix up a cabinet under the sink. Gas hob which had no spark button and they knew! Money grabbers.
Hi Aimeer, we're sorry to see you have left this rating. After looking into this further, we can see that you have already been in touch with a member of the Property Management team. If there is anything further you would like to discuss, please do not hesitate to let us know.
5/5
TrustpilotGreat Service!
Have just sold flat through the Isleworth Office. Great service from start to finish. The initial valuation from David gave me confidence in his team's ability and approach. Morgan persevered with viewings, keeping me updated on progress, answering queries in good time and keeping buyer engaged. His upbeat approach throughout the process helped hugely. Would highly recommend
Hi Scott, thank you for taking the time to write a great review and sharing your experience with Morgan. We are so glad he was upbeat and kept you updated. We appreciate the support and wish you all the best.
5/5
TrustpilotMe and my partner are in the process of…
Me and my partner are in the process of looking for a property to rent. Nathaniel has been nothing short of helpful and informative!
Hi Rio, thank you for sharing your experience with Nathaniel. We're thrilled to hear you found him helpful and informative during your property search. If you have any further questions, please don't hesitate to reach out.
5/5
TrustpilotI cannot recommend Adele highly enough
I cannot recommend Adele highly enough. Very personable and excellent communication throughout the whole process.
Hi Tamara, thank you for your kind words for Adele. We'll make sure to pass on your feedback to her. Best wishes!
5/5
TrustpilotWould 100% recommend Chase Buchanan.
George has been incredibly helpful and gone above and beyond to help my partner and I resolve a historic property matter.
Hi there, thank you for sharing your experience with George and the team. We're delighted to hear that he resolved a historic property matter for you. Should you need anything else, please do not hesitate to let us know. Wishing you all the best!
1/5
TrustpilotNEVER RENT WITH THEM AGAIN
Instead of give the deposit straight away at the end off tenancy,now after 1 week they are going to make us wait 3-5 days extra to get our deposit back ,wen they were asking for the deposit on the first place before we move in to the property.This is inaceptable to wait 2 weeks to get our deposit back wen the landlord was happy to give the deposit on the next day we left the property ,I never have to deal with this terrible management from a agency,I will understand 2-3 days but not 2 weeks.They completely showing how much they care about the money and don’t care about the tenant’s who at the end of the day are the ones they feed them.I will make sure if someone ask me for a good state agent don’t mention them.
Dear Mr. Norfleet, we sincerely appreciate your feedback and the time you took to bring your concerns to our attention. Your input is invaluable in helping us enhance our services.We understand the disappointment you experienced regarding the delay in processing your deposit return. Please rest assured that we are committed to handling all deposit returns with the utmost promptness. Our Regional Director will personally investigate the reasons behind the extended processing time for your deposit and take immediate steps to improve our procedures wherever possible.Thank you again for sharing your experience with us. We genuinely value your feedback and are dedicated to ensuring a smoother and more efficient process moving forward. Best regards.
5/5
TrustpilotAdele was always helpful and always…
Adele was always helpful and always kept me up to date with how things were progressing
Hi Matthew, thank you for your feedback. It's great to hear Adele kept you informed throughout the process. If you have any other questions, please do let us know.
5/5
TrustpilotIssues sorted Quickly!
We had an issue with our boiler, and our property manager Molly immediately got a plumber out, who had a look and prescribed a new boiler needed to be fitted. Within a week a whole new system was installed by a very friendly plumber who explained everything to us, and what to look for in the future.
Hi Matthew, thank you for taking the time to leave a great review. We are so glad Molly was able to resolve the issue so quickly. We are always here to help should you need anything further.
5/5
TrustpilotI’ve had a good experience working with…
I’ve had a good experience working with the company, particularly with Bijiou, the property manager. He was prompt in addressing all issues and emails in a professional manner.
Thank you, Nombasa! We're thrilled to hear about your positive experience and appreciate your kind words about Bijiou. Our team is dedicated to providing excellent service, and it's great to know we hit the mark. Looking forward to assisting you again!
5/5
TrustpilotRichmond - Chase Buchanan
Richmond, Chase Buchanan was extremely helpful in our house search process and ensured everything went quickly and smoothly. Dominick was particularly helpful in providing advice/information out of hours when requested.
Dear Luke, thank you for your review. We're thrilled to hear that your house search with our Richmond team went smoothly and that Dominick was particularly helpful, even outside regular hours. Providing excellent service is always our goal and we're glad we could assist you efficiently. If you need anything else, please feel free to reach out.
5/5
Trustpilotnew tenant for our rental property in 24 hours!
Found a tenant for our 2 bedroom bungalow in Hampton in 24 hours!
Thanks for the fantastic feedback, Richard! We're thrilled to hear you found a tenant so quickly and appreciated our communication and attention to detail. Your satisfaction is our priority, and we look forward to assisting you again in the future!
5/5
TrustpilotVery professional
Vanessa was very professional and helpful with the complete process right from managing the viewings to finalising the house and managing the referencing process.
Hi Nitin, thank you for your feedback. It's lovely to hear Vanessa helped you throughout the process and got everything finalised for you. Should you need anything else, please feel free to reach out. Best wishes!
5/5
TrustpilotChase Buchanan are an amazing agency…
Chase Buchanan are an amazing agency and also add that local touch. Thank you Ben for helping me find a property!
5/5
TrustpilotDaniel Johns is a super star
Daniel Johns is a super star! He went above and beyond to make it a successful sale and supported me throughout the process. I loved working with him. 10 stars!! I would highly recommend.
5/5
TrustpilotEllie Hind was absolutely brilliant…
Ellie Hind was absolutely brilliant whilst renegotiating our renewals tenancy contract. She was professional though out the process, keeping me informed and was very helpful addressing all my questions and concerns.
5/5
TrustpilotThank you Nathaniel for helping me with…
Thank you Nathaniel for helping me with my search, very professional and efficient with helping me settle and in Twickenham.
Hi Cozmoz, thank you for taking the time to leave a review for Nathaniel, he'll be delighted to see this. Wishing you all the best in Twickenham and feel free to get back in touch if you need anything else.
5/5
TrustpilotAmazing!
Purchased a flat through this estate agent, mainly dealing with Kris and Adele from Hampton branch. They were super helpful throughout the difficult process. They chased up my solicitors many times on my behalf. They were patient and very quick to reply. Kris answered several questions I had even if they dont come under his remit.
Hi TT, thank you for sharing your experience with Kris, Adele and the Hampton team. It was a pleasure to have assisted you throughout the process of purchasing your property. Should you need any help in the future, please do let us know.
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