5/5
Googlebrilliant service from start to finish to get us our dream home. Very approachable staff. Becky Went above and beyond to help in any way she could ., always kept in contact throughout the whole process. Highly recommend.
Trusted Agent profile · Wigan
Verified
Northwood Wigan reviews
★★★★★
418 reviews across 3 platforms
55-57 Mesnes Street, Wigan, WN1 1QX
Part of Northwood, see every office.
Northwood's office in Wigan, at 55-57 Mesnes Street, is rated 4.6 out of 5 across 418 reviews on three platforms, including 338 Google reviews rated 4.5.
338
Reviews on Google
This office
59
Reviews on The Trusted Agent
This office
21
Reviews on allAgents
This office
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About Northwood Wigan
When it comes to helping the people of Wigan with their property needs, we believe there is no one better qualified than our dedicated team of professional, local experts here at Northwood Wigan. At Northwood Wigan, we understand that whether you’re buying your first home or selling your third, a little support can go a long way. If you are looking for lettings and estate agents in Wigan, look no further! We offer the full range of sales, lettings and property management services.
Reviews
Every review we hold for the Wigan office, from every platform, shown as written. First names only.
Google5/5
GoogleNorthwood Wigan have managed my rental property more recently sale for numerous years always providing a great service with no headaches. Would highly recommend.
5/5
GoogleI spent 18 months in a share house by Northwood. They are absolutely brilliant. Scarlett and Amanda were amazing in each step of my Accomodation. Would really recommend Northwood for their speedy service and level of cleanliness.
5/5
GoogleI would not hesitate to recommend Northwood Estate Agents. From start to finish the staff have been friendly, helpful and courteous. They helped me when I was in a bit of a position and I will be forever grateful to them. A special mention to Kim who has been a diamond. Cheers Elaine
5/5
GoogleGreat Service. Have been really impressed with their professionalism throughout our dealings with Northwood. Sarah dealt with the letting of our property and always kept us up to date and informed and now we are really pleased to be working with Nicola on the sale of our property. She has been enormously helpful in preparing the property for sale and we are confident she and Northwood will do a great job for us.
Agent replied · 31 December 2024
Gill, Thank you very much for your review, it is much appreciated. Steve Adams, Director, Northwood (Wigan) Limited
5/5
GoogleFantastic value for money, they inspire confidence in everything they do. We had previously tried to sell our house with three other agents (two local and one national chain) without success. Northwood managed to get us more viewers over the course of 3 months than the rest did over a year. They are tenacious and have your back on everything. Worth every penny, I would definitely recommend them and use them again.
Agent replied · 31 December 2024
Craig, thank you very much for your kind words, I am delighted we were able to help you achieve the result you wanted. Best regards, Steve Adams, Northwood (Wigan) Limited.
5/5
GoogleVery supportive throughout the process
5/5
GoogleAmazingly helpful and the easiest way to move into a new place
1/5
Googlerubbish the company is probably helpful towards landlords not the tenants as long as they are getting the rent they don't care when repairs are reported they do nothing and if there is any very minor damage they take all your deposit away even for having a tiny bit of dust anything to have your money and the inspection every 3 months are beyond a joke the property doesn't feel like home
Agent replied · 9 January 2025
David, I am very sorry you feel that way and I know you have made a formal complaint to which I have responded and you have not contested. You know from my response to your complaint that we contest the issues you raise and have evidenced to you that repairs were attended to in a timely fashion if not always at the instant that you demanded it - arrangements for contractors to attend have to be put in place based on their availability as well as yours and on a number of occasions work was dleayed due to your unavailability. Deposit monies were returned to you although your comments imply that all of it was withheld. The only deposit monies retained were for the issues documented on the check-out form that you signed and agreed to where a number of issues required attention and definitively more than a bit of dust. The 3 monthly inspections are standard across all properties we manage and are set in consideration of not infringing upon privacy and are certainly in line with independent advice on how often is acceptable for inspections to be carried out. We offered you the chance to discuss your concerns which you declined and I am obviously disappointed that you have decided to leave such a negative review when I have not received any evidence from you that backs up the issues you raised. I remain disposed to discuss with you. Best regards, Steve. Steve Adams Director
5/5
GoogleNorthwood Wigan are very reliable and made it very easy for me when I was trying to get An apartment, they very prompt in their response and always willing to help where possible😊 …
5/5
GoogleI have used Northwood for many years renting out my property and the service has always been second to none, any issues with tenants were always solved quickly and efficiently. I then decided to sell the property with Northwood and again the service was excellent, I was kept fully updated and the sale went through without any stress to myself what so ever , and the whole team at Northwood are all a credit to Northwood, it’s been a pleasure in using Northwood for the many years I have relied on their services.
5/5
GoogleVery friendly and helpful
5/5
The Trusted AgentGreat support, professionalism and communication. Kayleigh abc Shannon were a pleasure to work with!
5/5
allAgents"Briliant..."
The best communication, fast action, we can move until 14 days into new home. Professional and helpful agents, which answered me on every questions. We found very quickly our new home. Thank you Tracey, Abi, Kate and other. Happy customers Marcela and Petr
5/5
The Trusted AgentKaren made us feel so at ease and was very informative. We were both nervous for our first house viewing but within minutes of meeting Karen, they made sure we were comfortable and well advised. Great experience!
5/5
GoogleNorthwood estate agents (Pam) were brilliant. They were our vendors’ estate agent. They were so professional and efficient but also friendly and approachable. They did lots of leg work for us, often without us asking! They kept us informed throughout the whole process. If we were to move again (hopefully not!) I would be ringing them! Thank you!
Agent replied · 31 December 2024
Claire, we are very happy to have provided you with such a positive experience. We appreciate your positive review about your recent experience with us. Your wonderful feedback and rating mean a lot to us.
5/5
GoogleRecently purchased a property through the lovely Wigan office. Can't thank them enough for making a challenging process much less stressful. I would like to extend my particular thanks to Nicola, who was always so patient and went the extra mile every time we needed help. Highly recommend this team.
5/5
allAgents"5..."
Really happy with the help we received and the time it took to be in our home. Ellie walked us through each step and made it simple to get rolling with our flat.
5/5
GoogleAmanda showed us around our dream home she was very professional was full of knowledge of the property the area and the neighbour's. Processing our application was easy and kim ,willow and the team in the office could not do enough to make our application go through quickly and without stress. Highly recommended Northwood WiganPositiveProfessionalism
Agent replied · 31 December 2024
Jo, thank you for taking the time to give your feedback, it is much appreciated. We will make sure the team are aware of your comments. Steve Adams, Director, Northwood (Wigan) Limited.
5/5
The Trusted AgentWe have recently completed on a sale via Northwood Wigan. They were superb. Nothing was too much trouble, even there were delays and complications. Thank you very much all the team at Northwood!!
5/5
The Trusted AgentTina, Shannon & Michelle were all amazing everytime I dealt with any of them, helped me through a very stressful time and were all very friendly and professional throughout, thank you.
5/5
GoogleWe have worked with Northwood for five years now we are always supported by the company, staff are always friendly and will go the extra mile to help contactors, landlords and tenants in difficult situations. Jobs are made a lot easier by the good quality of tenants which reflect on the up keep of the properties. We will happily continue to work with Northwood.
Agent replied · 31 December 2024
Joshua, thank you for taking the time to review our services it is much appreciated. Best regards, Steve Adams, Director, Northwood (Wigan) Limited.
5/5
The Trusted AgentThank you Shannon and all the team who made my move easy and seamless. Would recommend you to my friends.
1/5
GoogleThis estate agent acts in bad faith- tried to sell a property will clear Japanese knotweed which they were clearly aware of but didn’t want to let on. Tread carefully if you have to deal with them but avoid if you can!
Agent replied · 9 January 2025
I am now editing my response as I have been able to fully investigate. We only have 1 property we are currently selling with confirmed Japanese knotweed - it has been confirmed by a specialist and there is a treatment plan in place. There is a sale progressing and the buyer is aware of the treatment plan and diagnosis and they were made aware by us from the outset as it had been confirmed by the time that they first viewed it. We will only advise of a Japanese knotweed issue where it has been confirmed by a specialist as there are too many different types of knotweeds to speculate about a specific one. We would be rightly criticised if we expressed our opinion about whether a particular weed growth is or might be Japanese knotweed as we cannot be expected to be experts and should not speculate on such matters, just as we would not speculate if a roof needs replacing or the property to be re-wired if it is just our opinion for some observation. You have to pay a fair amount of money for a specialist report for knotweed because it needs specialist investigation to confirm whether or not it is Japanese knotweed. I am dismissing your feedback as either fabricated or misplaced for some other reason. Unless you are prepared to give more detail either publicly here, including the address of the property you viewed with us, or by email for my attention to wigan@northwooduk.com then I would appreciate it if you withdrew your review as it is not a fair review. You can also raise a formal complaint which would ultimately be investigated by The Property Ombudsman if you are saying you have material evidence that we knowingly sought to mislead you. The complaint procedure can be found at www.northwooduk.com. Even though it causes us work, I would welcome a formal complaint as I am convinced it will clear our actions (if your claims are true in any event). In addition we have sought to investigate your name on social media etc. because we have never viewed a property with someone called Faye nor with a surname Graham (or at least not in the past 12 months or so). I will request Google to remove your review given that it is not a fair review but I do not believe there are the serious grounds proven to achieve a removal. Steve Adams, Director, Northwood (Wigan) Limited Faye, we do not have you listed as a party who has had any prior contact with us which makes it practically impossible to investigate your unsubstantiated claim. All I can comment at the moment until we have further information is that we would never seek to hide material information and there are many examples I could provide where we have done so. I will see what I can do to investigate your claims given I would agree that it is unacceptable to withhold material information. Steve Adams, Director, Northwood (Wigan) Limited.
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