Every review we hold for the Wigan office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI chose these to sell a house and they are usless not very helpful at all best going with someone else than these 6 month to sell a house is a joke and to this day they have still not signed any paperwork they are a jokeNegativeResponsiveness, Quality, Professionalism, Value
Flip · 1 January 2022
Agent replied · 31 December 2024
22/07/21 - we have now tracked down who this is from and it is a malicious review. We have submitted a request to Google to remove it. These comments are not from the named individual and are false as the individual has never used us to sell a property. On that basis we have asked Google to remove it.
20/07/21 Dwayne, we think you have posted this in error and we are keen to resolve the matter as we cannot find your name as a current or past customer. We certainly never take any property on without signing a sales agreement so it seems to us you are mistaken as to which agent has been / was assisting you. Please feel free to add to your review giving the property address if you can (or at least just the street) so that we can verify. We have so few properties taking 6 months to sell and we know the owners' names for those properties and none match or are a close match to your name. Therefore we are concerned that this is a false review or a misplaced review. I would encourage you to get in touch. Our telephone number is 01942 321305 and e-mail address is wigan@northwooduk.com.
★★★★★ 5/5
GoogleIf you want an estate agents who pride themselves on their work, are keen, friendly, honest, helpful and hard working then Northwoods is the estate agent for you. The customer service I received was excellent, and I could not recommend them enough
Marie · 2 January 2020
★★★★★ 5/5
GoogleAbsolutely thrilled with the Northwood Team especially Kim as she answered everything I needed to know promptly and honestly. I would recommend them to anyone for their approachable and professional manner. Very very happy. ThankyouPositiveResponsiveness, Quality, Professionalism, Value
Ace · 1 January 2021
★★★★★ 5/5
GoogleI chose Northwood initially as they seemed to be one of the few agents who catered for landlords. I wasn't disappointed as they gave me some key advice early on which proved to be extremely valuable. They gained me a better price than I expected in what has become quite a challenging market. Excellent communication.
Neil · 31 March 2024
★★★★★ 5/5
GoogleExcellent service received from Kim and the team at Northwood.
Would recommend.
Clive · 11 February 2018
Agent replied · 9 February 2025
Clive, thank you for the feedback - much appreciated. Steve Adams, Director, Northwood (Wigan) Limited
★★★★★ 5/5
GoogleAfter spending nearly a year with house for sale with other vendors we switched to Northwoods after seeing there other properties selling locally.
within a week they had managed to secure us two offers, one of which we accepted
We were extremely impressed with their practices, they are very professional and the effort they put in shows in there results
Adam · 2 January 2018
Agent replied · 31 December 2024
Adam, thank you for your feedback, much appreciated, I am pleased we were able to achieve a good outcome for you and meet your expectations. Best regards, Steve Adams, Director, Northwood (Wigan) Limited
★★★★★ 5/5
The Trusted AgentThe Team were very professional, understanding, flexible and showed a sensitive and caring manner.
I dealt with Michelle and Pam who were two lovely individuals.
Would really recommend and use this Estate Agent again
Carol · 7 September 2021
★★★★★ 5/5
The Trusted AgentNorthwood have been amazing! I would highly recommend them to anyone looking for estate agents. They have been approachable but professional throughout the whole process. The Whats App group they set up in the beginning has been brilliant. Phone calls into the office have been answered quickly and I felt up to date on the situation at all times! Hopefully I won't need an estate agent again but Northwood would be my first choice!
Kathryn · 30 September 2022
★★★★★ 5/5
Googleexemplary. as a 1st time buyer I cannot thank pam and the team at northwood enough for guiding me through this process at every stage they were always on hand to sort out any querys or questions I had I would recommend this company to anyone .PositiveResponsiveness
James · 10 February 2022
Agent replied · 9 February 2025
James, thank you for your kind words and this wonderful review.
★★★★★ 5/5
GoogleCannot fault the service, advice, and help I received from Northwood. Nicola (the lady who was helping me) was great. Everything she said she would do she did and nothing was too much trouble for her. Would highly recommend Northwood and their staff. If I ever needed an estate agent again I would not hesitate and use them.
Karen · 2 January 2019
Agent replied · 31 December 2024
Karen, thank you for taking the time to leave us a review, much appreciated. I am of course delighted that you were very happy with the service we offer and for your specific mention of one of my team, Nicola. Kind regards, Steve Adams, Director, Northwood (Wigan) Limited.
★★★★★ 5/5
The Trusted AgentJust wanted to say a big thankyou to all at Northwood for all your help and service in selling the property - been really impressed with Northwood from when I started letting the property all those years ago with all the various staff in the letting dept through to the completion of the sale of the property which was handled expertly by Pam. The professional yet personable service you have offered has been top class along with how quick and efficient you have been. I would have no hesitation in recommending Northwood above any other agent for both for any Lettings or sales.
Yoon · 17 November 2021
★★★★★ 5/5
The Trusted AgentExcellent service given the fact we live overseas so a big thanks to Robyn and the team
Carl · 25 June 2023
★★★★★ 4/5
The Trusted AgentShannon was very responsive in chasing up the buyer and his solicitor/broker to get this sale over the line.
Sally · 26 April 2023
★★★★★ 5/5
GoogleExcellent informative and helpful service.
Nicola was a great help
Karl · 11 February 2018
Agent replied · 9 February 2025
Karl, thank you for your feedback, it is much appreciated. Best regards, Steve Adams, Director, Northwood (Wigan) Limited.
★★★★★ 5/5
The Trusted AgentPam was amazing from start to finish, as a first time buyer I had so many questions and she was always happy to help. Thank you so much Northwood.
Beth · 13 December 2021
★★★★★ 5/5
GoogleMichelle the letting negotiator has been excellent with communications, very knowledgeable and explained everything thoroughly
Diane · 22 August 2025
★★★★★ 5/5
GoogleNorthwood sold my property for me. They were great to deal with, and looked after me every step of the way. I would not hesitate to recommend them to friends and family. Will definitely be using their services in the future.PositiveResponsiveness, Quality, Professionalism, Value
Cynical · 1 January 2022
Agent replied · 31 December 2024
We appreciate your positive review about your recent experience with us! Your wonderful feedback and rating mean a lot to us.
★★★★★ 2/5
GoogleViewing arranged for a rental property on Wednesday, phone call 2 days before saying they'll need to arrange it for Thursday, fair enough. Get a phone call Thursday morning having to cancel the viewing entirely due to an application going through from viewing in the morning , fantasticNegativeResponsiveness
Rob · 1 January 2021
Agent replied · 31 December 2024
Robert, thank you for your comments. There was no viewing at the property on the morning of your viewing, the application that was accepted by the landlord resulted from a viewing that happened the previous week. I cannot go into the full detail of the events on this public site, but I am more than happy to discuss these with you over the phone. I am sorry that you missed out on this one, we did offer a couple of other properties that matched your requirements of two bedrooms. Please contact me on 01942 321305 when you have an opportunity. Many Thanks. Michelle
★★★★★ 3/5
GoogleWe had to find a house to rent at short notice, near our little one's school and Northwood helped us find somewhere that we're quite happy with. It wasn't an entirely easy process and there was quite a lot that I hadn't experienced before and wasn't happy about - paying extra for a pet, getting tenant's insurance etc. I felt very bullied into moving within 4 weeks which with a little one, a puppy and a full time job was not easy. It made the move unnecessarily stressful to be honest.
That said, Kim answered all of our questions and was quick to come back to us explaining everything clearly and was really helpful in helping us sort things out to move in. She couldn't have been more helpful in allaying our concerns and answering our (many) questions!
Northwood did a really thorough job and I received much more in the way of documentation than I have done previously so would use again.
Sara · 1 January 2021
★★★★★ 5/5
GoogleHaving got no-where and poor advice from another estate agent,I was disillusioned about selling my property, especially in the current climate.
However, Northwood were from start to finish, nothing but professional. Really on the ball and proactive, looking after my best interests with a buyer who was rather challenging! Never let lockdown stop the buying process at all! Excellent communication and very strong links with the solicitors, so any problem was resolved as quickly as possible.
Would definitely use Northwood again and recommend to friends and family.PositiveResponsiveness, Quality, Professionalism
Jennifer · 1 January 2021
★★★★★ 5/5
GoogleBrilliant service from the start to moving in my house, nothing negative to say, all positive, well done ladies 💯 …
Maureen · 28 May 2025
★★★★★ 5/5
GoogleForget any previous negative experiences you've had with estate agents and sell your house through Northwood,can't recommend them enough,a really helpful group of people and from the valuation to my completion they were always there with help and advice,all my calls,questions and enquiries were returned promptly and with a warm friendly atitude.
Shaun.
Shaun · 2 January 2019
Agent replied · 31 December 2024
Shaun, thank you for taking the time to leave your feedback, it is much appreciated. I am pleased that we delivered the service you were expecting as we always try to go the extra mile whenever we can and it is appropriate. Best regards, Steve Adams, Director, Northwood (Wigan) Limited.
★★★★★ 5/5
GoogleBy MMC
I bought a property recently and am very satisfied with the service provided. My contact person was very pleasant and helpful and very importantly there was excellent communication with her at all stages of the buying process. This was vital as I was living quite a distance away.
Overall, an excellent service.
M · 21 January 2018
Agent replied · 19 January 2025
Margaret, thank you for leaving the review for us - I am pleased that you were happy with the service provided by my team. Best regards, Steve Adams, Director, Northwood (Wigan) Limited.
★★★★★ 5/5
GoogleBy MMC
I bought a property recently and am very satisfied with the service provided. My contact person was very pleasant and helpful and very importantly there was excellent communication with her at all stages of the buying process. This was vital as I was living quite a distance away.
Overall, an excellent service.
Margaret · 9 January 2018
Agent replied · 7 January 2025
Margaret, thank you for leaving the review for us - I am pleased that you were happy with the service provided by my team. Best regards, Steve Adams, Director, Northwood (Wigan) Limited.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
