Every review we hold for the Whitley Bay office, from every platform, shown as written. First names only.
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5/5
GoogleExcellent service from start to finish.
Helen in particular is very helpful despite all my stupid questions..!!
Made the whole process easy and painless.
Highly recommend.!!
Chris Β· 9 August 2025
Agent replied Β· 8 September 2025
Hello Chris
Thank you so much for your kind words and recommendation. We're thrilled to hear you had a great experience from start to finish. Helen will be especially pleased to know she made such a positive impact, there is no such thing as a stupid question here. We're always happy to help and make the process as smooth as possible. Looking forward to seeing you again in the future
Kind Regards Susan Usher Branch Manager
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5/5
GoogleBrilliant customer service from all the staff at your move Whitley bay office , on helping us sell our flat
Special thanks to Gillian Donnison , who was so helpful and kept us up to date throughout the sale.
Many thanks Mr and Mrs DoddsPositiveProfessionalism
Janet Β· 21 June 2020
Agent replied Β· 20 June 2024
Thank you for your kind words Mrs Dodds, it has been a pleasure helping you sell the property and progress through to completion! best of luck for the future. Kindest Regards Gillian :)
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5/5
GoogleFantastic experience with Your Move Whitley Bay who have been great from start to finish whilst buying my first property. Special thanks to Julie Atkinson who has kept me well informed along the way and has provided fantastic customer service.
Would highly recommend these guys!!
Jennifer Β· 21 June 2020
Agent replied Β· 20 June 2024
Thank you for your kind words it was a pleasure selling you your new home and keeping you updated throughout the process all the very best and hope are very happy in your new home! Kindest Regards Julie
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5/5
GoogleGreat estate agent. Julia is very honest, trustworthy, direct and very responsive. 5 stars.
Claire Β· 21 February 2024
Agent replied Β· 20 June 2024
Hello Claire
Thankyou so much for your lovely feedback and review on your service you have received from Julia our Sales Consultant, honesty and trust is a big thing in our job and I'm delighted you saw that in Julia. It is also important to have a direct approach and come back to you at all points during your purchase journey with Your Move, so you know what is happening at every stage. Signs of a "Great Estate Agent" as you commented.
Kind regards
Susan π π π‘ π
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5/5
GoogleThe staff were nice ,Helen was very helpful with my move.
Glenn Β· 21 April 2024
Agent replied Β· 20 June 2024
Hello Glen
Thankyou for your kind review and I'm delighted you found the staff nice and helpful with your move especially Helen who will be most appreciative of your feedback
Best wishes in your new home
Kind Regards Susan Usher Branch Manager π
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5/5
GoogleJulie has been a great help like Santaβs elves πHer professionalism and enthusiasm made me go for this flat ... As a first time buyer, I wished every business had Julie to help people like me .Well doneππPositiveResponsiveness, Professionalism
Namik Β· 21 June 2021
Agent replied Β· 20 June 2024
Many thanks Namik for your great review, just like Santa's Elves I have a very important job to do and that is to find you the perfect home π π . I will always be here to help you get your wish. Kind regards Julie. π β¦
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5/5
GoogleI had a great service with your move, they were always at the end of the phone when I needed them, and weβre instrumental in moving solicitors forward. Gillian Donnison was responsible for my purchase and she was incredible and was immensely helpful.
Joanne Β· 21 June 2020
Agent replied Β· 20 June 2024
Thank you for your lovely words Joanne, it has been a pleasure helping you to get moved into your new home! I hope your move goes smoothly! Kindest Regards Gillian :)
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5/5
GoogleFirst class service from the Your Move team at Whitley Bay. Iβm a landlord to a property and this team is truly professional, efficient and friendly. Big thanks to Helen Stokes and Rachel Short for finding lovely tenants and keeping us in the loop throughout the entire process. Highly recommend this team. π β¦
Lisa Β· 21 June 2023
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5/5
GoogleWhat can you say about "Your Move Whitley Bay"? As a team very professional, performance as an individual excellent. Tracy valued my property and explained how she would market the property; she was very positive and professional. Kay took over from Tracy, wow. This young lady has management potential, nothing was a problem. All issues were sorted before I was informed of the the position, Kay performed her job over and above what would be expected of an Estate Agent or any employee. The results of Kay's work produced a good sale for me and I would expect a good purchase for the buyer.PositiveProfessionalism
Edward Β· 21 June 2022
Agent replied Β· 20 June 2024
We're pleased to know that your experience with us was a good one, Edward! Your kind words are greatly appreciated, we are proud of our team at Your Move and we hope you won't hesitate to contact us in the future. π β¦
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5/5
GoogleIt's been such a delight to work with these guys. Gillian was amazing throughout and helped and supported me so much, certainly going above and beyond. I'd reccomend them to anyone and in fact already have done.
Chris Β· 21 June 2021
Agent replied Β· 20 June 2024
Hello Chris Thank you for your "amazing" review ... I do try my best to provide a good service and I'm so pleased you felt I went above and beyond for you, also for recommending myself and Your Move to your friends and family. I'm super grateful for this we will give them an awesome service too. Good luck in your new pad... Take care Gillian. π π π
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5/5
GoogleThey were a great help in selling our property during the covid 19 pandemic. Gillian kept us up to date regularly with how things were progressing and made the process smooth and stress free.PositiveResponsiveness, Quality, Professionalism, Value
Michael Β· 21 June 2021
Agent replied Β· 20 June 2024
Many thanks Michael and good luck with the move! Kindest Regards Gillian π β¦
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5/5
GoogleI have sold two houses with Your Move Whitley Bay! Every single one of the team that I have dealt with have been absolutely BRILLIANT! My houses were sold quickly, and during the conveyancing process the team was brilliant in keeping me in the loop and aided with speeding up the process! They are so friendly and so profesional. A fabulous experience! Thank you to all of you!!!!!!
MiniMidiMaxi Β· 21 June 2023
Agent replied Β· 20 June 2024
Thankyou for using us to sell not just one but two houses with our office, I'm delighted you found our staff brilliant its very kind of you to make such wonderful comments and had such a fantastic experience. Best wishes and kind regards Susan Usher Branch Manager π β¦
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5/5
GoogleFantastic service. Really understanding and helpful with needs when wanting to move. Were able to reschedule with no issues and generally polite all round.
The senior sales assistant, Julie dealt with me throughout the time I needed their services and she was an amazing help.
I would genuinely recommend working with Your Move and wish their team all the best.
Rebecca Β· 23 December 2023
Agent replied Β· 20 June 2024
Hello Rebecca. Thank you for your lovely review, Im delighted that you have had an amazing journey with Your Move Chris Stonock Whitley Bay. We do like to ensure that we are understanding and helpful with our clients and its also important to be flexible with appointments and timescales. Julie has worked with us for 27 years and loves working with customers and offers a high level of service. Thank you for the recommendation we wish you well into your new home. Regards Susan Usher Branch Manager π π
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5/5
GoogleThis is our first time renting a property and Your Move Whitley bay has been very helpful and kind with the whole process. Rachel is a lovely and knowledgeable colleague who has helped us with everything! Thank you very much!
Sarah Β· 21 June 2020
Agent replied Β· 20 June 2024
Thank you for your kind words Sarah. It was a pleasure helping you throughout the process to move into your home and keeping you updated throughout. Wishing you the very best, i hope you and Thomas are very happy in your new home! Kindest Regards, Rachel Storey.
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5/5
GoogleWhat a great experience I've had with Your Move Whitley Bay. They have been kind and so attentive. Rachel has been great with helping me with my new home. I would definitely recommend this estate agents. Very professional and friendly.
Zoe Β· 21 June 2020
Agent replied Β· 20 June 2024
Thank you Zoe for your fantastic review and Im delighted you were happy with our service. Rachel is a credit to our team. We hope you will be very happy in your new home.
Kind regards
Susan Usher
Sales Manager
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5/5
GoogleRecently purchased a property and Gillian has been a star throughout. Kept me in the loop with what was happening and I am the type of person who must know what is happening! I really appreciate her help :)
Team Β· 21 June 2020
Agent replied Β· 20 June 2024
Thank you Paul it has been a pleasure keeping you informed throughout your purchase, I hope you enjoy your new home! Kindest Regards Gillian
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5/5
GoogleVery Professional and friendly. Specifically commend Susan Usher who went out of her way on many occasions to move the sale forward. She took personal responsibility for liaising between the seller and solicitors and freeholder to expedite delays and I am sure the sale would not have gone through without her personal interventions.
Mel Β· 22 March 2024
Agent replied Β· 20 June 2024
Hi Mel
I'm delighted you found our service professional and friendly and thank you so much for your very kind feedback on my personal handling of the sale. Communication is extremely important between all parties involved when buying and selling and thankfully we got there in the end.
Take care regards Susan Usher Branch Manager. π π
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5/5
GoogleGillian was there for me every step of the way when helping me buy my very first home. She had my best interests at heart, always. She is very approachable and nothing is to big or small
Kimberley Β· 21 June 2020
Agent replied Β· 20 June 2024
Thank you for your kind words Kimberley!, I really hope the move went smoothly and you enjoy you first home! Best of luck for the future. Kindest Regards Gillian :)
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1/5
GoogleWould give 0 stars if I could . Was supposed to be viewing a few properties and the estate agent continually ignored me , ignored my calls , ignored my messages , didnβt show me the 2 houses . When I phoned the estate agent I kept been given excuses like heβs on his lunch and he will phone you after and he never did . The worst estate agent I have dealt with , so unhelpful and absolutely no customer service skills
Dana Β· 20 June 2024
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5/5
GoogleThe staff at Your Move Estate Agents Whitley Bay {in particular Gillian Donnison} have made a stressful time in selling a property a lot more less stressful with regular updates and a very professional approach.
George Β· 21 June 2020
Agent replied Β· 20 June 2024
Thank you for your kind words Mr Peake, it has been a pleasure helping you sell the property and progress through to completion! best of luck for the future. Kindest Regards Gillian :)
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5/5
GoogleThanks to Gillian Donnison and Julie Atkinson of Your Move, Whitley Bay, for making my first Buy To Let go through smoothly and professionally. Much appreciated.PositiveResponsiveness, Quality, Professionalism, Value
Alan Β· 21 June 2021
Agent replied Β· 20 June 2024
Thank you Alan, good luck with the LET you know where we are when you are ready for your next one!!. Kindest Regards Gillian π β¦
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5/5
GoogleWe were lucky enough to buy one of Right Moves properties. The service from the beginning was superb. Julie in Whitley Bay office went above and beyond to achieve a good resolution. She proved to be knowledgeable, personable and a skilled negotiator working well with my estate agent and solicitor.
JH Β· 21 February 2024
Agent replied Β· 20 June 2024
Hello JH
I'm delighted you feel you are lucky to have purchased a property from Your Move Chris Stonock and that you were happy with the service you received from Julie our Senior Sales Consultant. Julie is excellent in progressing a sale from beginning to end, with her profound knowledge and skill set she has the ability to work with other agents and solicitors. Thankyou for acknowledging the service you have received, we are very proud to have Julie in our team. Best of luck in your new home π‘
Kind Regards Susan Usher Branch Manager π β π
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5/5
GoogleHelen and Dan at the Whitley Bay branch could not have been more helpful. Managed to achieve a speculative rent in only a few weeks. I would certainly recommend their services and will definitely be using them again.
Michael Β· 24 September 2024
Agent replied Β· 24 October 2024
Hi Michael Thankyou for your kind review on our lettings team Helen & Dan. Its really lovely to hear they were helpful and also achieved a good rental amount for your property. We look forward to dealing with you in the future and appreciate your recommendation. Kind Regards Susan Usher Branch Manager π π β¦
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5/5
GoogleAbsolutely fabulous Team at your move Whitley Bay. From the very start of putting my house on the market to the sale.
Julie and Gillian very professional and showed great care in all communication felt like was talking to a friend not just an estate agent. In these trying and uncertain times of 2020.
kept me updated at every stage, even giving solicitors a nudge when needed.
Many thanks to you all.
WendyPositiveResponsiveness, Quality, Professionalism, Value
Wendy Β· 21 June 2021
Agent replied Β· 20 June 2024
Thank you For the lovely review Wendy, We really hope you are happy in your new home π β¦
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