Every review we hold for the Whickham office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleShare boundary with Sarah mains managed property. David from the whickham branch repeatedly lied about getting quotes for shared fence, then denied lying. Tenants have said there are lots of issues that are not resolved. Unhelpful unless they are receiving money
Christina · 7 June 2024
Agent replied · 21 June 2024
I was disappointed to see that you felt the need to leave a one star review. My Customer Services Manager immediately contacted the tenants you refer to and they do not agree with your statement, they are happy with the service they receive from Sarah Mains Residential. David has not lied about getting quotes for the fence.
Sarah Mains
★★★★★ 5/5
GoogleThanks to Sharon our sale went through as required! She was dedicated, persistent and did everything she said she would! Thoroughly recommend Sarah mains and a BIG thank you to Sharon!
John · 29 July 2019
Agent replied
Thanks very much for such a fantastic review John, Sharon is absolutely delighted! Kind regards, Julie Knox, Customer Success.
★★★★★ 5/5
GoogleWe have all positive things to say so far, in our experience, of the helpful and efficient assistance in selling our property. Looking forward to taking this sale through to completion.
Derek · 3 November 2024
Agent replied · 10 November 2024
That's a lovely review Derek, many thanks. I know that Donna will do everything she can to progress your sale to completion.
Sarah Mains
★★★★★ 5/5
GoogleReally impressed with all dealings with Sarah Mains whilst selling my property. Photos/videos completed to an outstanding standard, and all staff members I’ve dealt with have been lovely, knowledgable and professional. Would highly recommend Sarah Mains for selling a property
Jane · 22 May 2024
Agent replied · 21 June 2024
I was thrilled to read your great review Jane, many thanks.
Sarah Mains
★★★★★ 5/5
GoogleReally professional service from the start, kept updated all the way through. We highly recommend the Sarah Mains Whickham team if you’re looking to sell your home.
The service we have received from all departments has been excellent. From the valuation, sale and completion each team are highly knowledgeable and effective.
Thank you
Mr & Mrs Thompson
Jody · 31 March 2023
Agent replied
Many thanks for your five star review. The Whickham team are delighted with your comments.
Sarah Mains
★★★★★ 5/5
GoogleWe sold our property in August 2017 with the help and support of the team at Sarah Mains, Whickham.
The team are really helpful, knowledgeable and supportive throughout the entire process, always keeping you up to date with what's going on.
They were always willing to offer advice and guidance, when asked, in particular about little tweaks that could help to make the property even more attractive to a potential buyer.
I would highly recommend using Sarah Mains!
Barbara · 30 July 2018
Agent replied
thanks very much for such a lovely review Barbara.
★★★★★ 5/5
GoogleSusan and Emma were both very helpful and knowledgeable.
Abby · 12 January 2023
Agent replied
That's great to read Abby, thank you for taking the time to leave your review.
Sarah Mains
★★★★★ 5/5
GoogleFantastic service from the Whickham branch during the sale of our buy to let property and particularly Susan Tennant in the sales progression team and Dawn Whiffing in Mortgage team (who sorted my daughters mortgage for her new home). Communication is the key and I was updated almost daily on progress etc. Went very smoothly. Thanks to all involved
Deborah · 29 July 2019
★★★★★ 5/5
GoogleAll staff I have had dealings with have been knowledgeable and friendly. Quick to reply to correspondence. Staff are supportive and don’t make you feel pressured. Ellie in particular has been very patient and helpful. Currently mid-process (offer accepted sold STC) so cannot comment on full process yet, but very happy so far. Thanks!
Lesley · 31 March 2023
Agent replied · 26 August 2023
Thank you so much for your great review Lesley, I know that Ellie is delighted with your comments.
Sarah Mains
★★★★★ 5/5
GoogleA positive experience from start to finish. From the first valuation which was very accurate, the production of sales material including a video presentation was very good, they handled all of the viewings for me and once an offer had been agreed the completions team guided the sale through to a smooth conclusion. The property was sold and completed within 4 months of making initial contact with the agency - a professional outfit.
Colin · 29 July 2019
Agent replied
That's great Colin, many thanks for taking the time to leave a five star review.
Sarah Mains, Director
★★★★★ 5/5
GoogleGreat interaction with Chantel Mitton when arranging a viewing. Very helpful and she managed to get us an appointment to fit our very tight schedule.
Amanda · 3 November 2024
Agent replied · 10 November 2024
Glad to hear that Chantel was able to fit an appointment in for you. Many thanks for your five star review Amanda.
Sarah Mains
★★★★★ 5/5
GoogleFantastic customer service. Our property has only been on the market one week and already had 6 viewings & three offers. What a brilliant team, can't praise Sarah Mains staff enough. Fingers crossed for a smooth transition towards selling.
Alison · 21 January 2024
Agent replied · 21 March 2024
I was delighted to read your review Alison, thank you for taking the time to write this.
Sarah Mains
★★★★★ 5/5
GoogleVery good experience. The staff were very polite and were good at communication during the process.
Very pleased with service.
Ben · 18 December 2024
Agent replied · 24 December 2024
So glad to read that you had a good experience with us. Many thanks for taking the time to leave your review Ben.
Sarah Mains
★★★★★ 5/5
GoogleFrom start to finish, all the staff that has been involved have been fantastic,sold my property within weeks, all due to the dedication of the staff at Sarah mains, fantastic work thank you all.
Hazel · 22 April 2024
Agent replied · 21 June 2024
That's great to read Hazel! Many thanks for taking the time to leave this lovely review.
Sarah Mains
★★★★★ 5/5
GoogleClaire and all the lettings team have been absolutely brilliant ever since I started using them. I have always felt valued and listened to and my every query has been answered promptly.
Jon · 22 May 2024
Agent replied · 21 June 2024
Thank you Jon, Claire and the team are thrilled with your comments.
Sarah Mains
★★★★★ 5/5
GoogleFirst time buyer and Chantel who helped me was super friendly and helpful. Made the experience super easy and enjoyable!
Jemma · 2 December 2024
Agent replied · 9 December 2024
Thank you for your great review Jemma, Chantel is delighted with your comments.
Sarah Mains
★★★★★ 5/5
GoogleGlynis was thoroughly helpful and knowledgable and a real pleasure to deal with. I can't recommend Sarah Mains Residential highly enough!
Dave · 29 July 2019
Agent replied
Thank you so much for such a fantastic review. Glynis will be absolutely delighted with your comments! Kind regards, Julie Knox, Customer Success.
★★★★★ 5/5
GoogleGreat service from this brance staff are excellent
Carl · 13 March 2026
★★★★★ 1/5
GoogleTerrible communication - had to chase a response several times to view a property and still no reply - the property has since been let but there has been no communication of this to me
Lucinda · 20 February 2024
Agent replied · 21 March 2024
If you wish to discuss this further please do give us a call on 0191 22390815
Sarah Mains
★★★★★ 5/5
GoogleExcellent professional service and advice great to deal with .
Donna has followed the sale through to completion which wasn’t easy .
Well done Donna we got there in the end and thank you for your hard work .
Geoff · 22 November 2023
Agent replied
Thank you for taking the time to write this great review Geoff.
Sarah Mains
★★★★★ 5/5
GoogleExcellent quality of service throughout the whole sale process of selling our house. From initially popping into the branch for advice, putting our home on the market and even after completion of our sale. Staff were helpful, approachable and efficient. We were always updated promptly and everything was explained fully. Can not fault Sarah Mains and would definitely recommend them for sale or purchase of properties. Thank you
Nikki · 29 July 2019
Agent replied
Thanks very much Nikki, Kind regards, Julie Knox, Customer Success.
★★★★★ 5/5
GoogleI love their flexibility, the virtual viewing of the property was very explicit and I became interested in the property without a physical viewing. The speedy response was another feature associated with Sarah Mains. They were willing to listen, and very helpful. I am very pleased with their service.
Funmi · 12 January 2023
Agent replied
That's great to read Funmi, thank you for taking the time to leave your five star review.
Sarah Mains
★★★★★ 5/5
GoogleAmazing service start to finish. Will be recommending Sarah Mains to all my friends and family. Glynis, Jane and Graham at the Whickham branch really know what they're doing, sold my house in just 10 days. Couldn't fault them and will 100% be using again when I have another property to sell. If you're thinking of advertising your property don't hesitate to get in touch with them.
Michael · 29 July 2019
Agent replied
What a brilliant review Michael, many thanks. I know that Glynis, Jane and Graeme will be absolutely delighted with your comments.
Sarah Mains, Director
★★★★★ 5/5
GoogleWe would highly recommend Sarah Mains estate agents, they know exactly how to market your property from a video tour, great interior photos but also of course, knowledgeable, professional, experienced staff who are there for you throughout the whole process. We would choose to use Sarah Mains estates again without hesitation. Thankyou to Graham, Jane, Glynis, Lisa, Susan, Michelle and Sharon, a great team!
Lisa · 24 December 2019
Agent replied
Many thanks for your review Lisa. I know that the team at Whickham will be delighted with your comments.
Sarah Mains
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