Trusted Agent profile · Whickham · Tyne & Wear

Sarah Mains Whickham reviews

★★★★★ Excellent

292 reviews across 1 platform

8 -10 The Square, Whickham, Tyne & Wear, NE16 4JB

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Sarah Mains's office in Whickham, Tyne & Wear, at 8 -10 The Square, is rated 4.7 out of 5 across 292 reviews on 1 platform, including 292 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.

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4.7 / 5

292

Reviews on Google

This office

Reviews may appear on more than one platform.

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Awards

The Trusted Agent 2026 results for Sarah Mains, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Whickham office, from every platform, shown as written. First names only.

1/5

Google

Share boundary with Sarah mains managed property. David from the whickham branch repeatedly lied about getting quotes for shared fence, then denied lying. Tenants have said there are lots of issues that are not resolved. Unhelpful unless they are receiving money

Christina · 7 June 2024

Agent replied · 21 June 2024

I was disappointed to see that you felt the need to leave a one star review. My Customer Services Manager immediately contacted the tenants you refer to and they do not agree with your statement, they are happy with the service they receive from Sarah Mains Residential. David has not lied about getting quotes for the fence. Sarah Mains

5/5

Google

Thanks to Sharon our sale went through as required! She was dedicated, persistent and did everything she said she would! Thoroughly recommend Sarah mains and a BIG thank you to Sharon!

John · 29 July 2019

Agent replied

Thanks very much for such a fantastic review John, Sharon is absolutely delighted! Kind regards, Julie Knox, Customer Success.

5/5

Google

We have all positive things to say so far, in our experience, of the helpful and efficient assistance in selling our property. Looking forward to taking this sale through to completion.

Derek · 3 November 2024

Agent replied · 10 November 2024

That's a lovely review Derek, many thanks. I know that Donna will do everything she can to progress your sale to completion. Sarah Mains

5/5

Google

Really impressed with all dealings with Sarah Mains whilst selling my property. Photos/videos completed to an outstanding standard, and all staff members I’ve dealt with have been lovely, knowledgable and professional. Would highly recommend Sarah Mains for selling a property

Jane · 22 May 2024

Agent replied · 21 June 2024

I was thrilled to read your great review Jane, many thanks. Sarah Mains

5/5

Google

Really professional service from the start, kept updated all the way through. We highly recommend the Sarah Mains Whickham team if you’re looking to sell your home. The service we have received from all departments has been excellent. From the valuation, sale and completion each team are highly knowledgeable and effective. Thank you Mr & Mrs Thompson

Jody · 31 March 2023

Agent replied

Many thanks for your five star review. The Whickham team are delighted with your comments. Sarah Mains

5/5

Google

We sold our property in August 2017 with the help and support of the team at Sarah Mains, Whickham. The team are really helpful, knowledgeable and supportive throughout the entire process, always keeping you up to date with what's going on. They were always willing to offer advice and guidance, when asked, in particular about little tweaks that could help to make the property even more attractive to a potential buyer. I would highly recommend using Sarah Mains!

Barbara · 30 July 2018

Agent replied

thanks very much for such a lovely review Barbara.

5/5

Google

Susan and Emma were both very helpful and knowledgeable.

Abby · 12 January 2023

Agent replied

That's great to read Abby, thank you for taking the time to leave your review. Sarah Mains

5/5

Google

Fantastic service from the Whickham branch during the sale of our buy to let property and particularly Susan Tennant in the sales progression team and Dawn Whiffing in Mortgage team (who sorted my daughters mortgage for her new home). Communication is the key and I was updated almost daily on progress etc. Went very smoothly. Thanks to all involved

Deborah · 29 July 2019

5/5

Google

All staff I have had dealings with have been knowledgeable and friendly. Quick to reply to correspondence. Staff are supportive and don’t make you feel pressured. Ellie in particular has been very patient and helpful. Currently mid-process (offer accepted sold STC) so cannot comment on full process yet, but very happy so far. Thanks!

Lesley · 31 March 2023

Agent replied · 26 August 2023

Thank you so much for your great review Lesley, I know that Ellie is delighted with your comments. Sarah Mains

5/5

Google

A positive experience from start to finish. From the first valuation which was very accurate, the production of sales material including a video presentation was very good, they handled all of the viewings for me and once an offer had been agreed the completions team guided the sale through to a smooth conclusion. The property was sold and completed within 4 months of making initial contact with the agency - a professional outfit.

Colin · 29 July 2019

Agent replied

That's great Colin, many thanks for taking the time to leave a five star review. Sarah Mains, Director

5/5

Google

Great interaction with Chantel Mitton when arranging a viewing. Very helpful and she managed to get us an appointment to fit our very tight schedule.

Amanda · 3 November 2024

Agent replied · 10 November 2024

Glad to hear that Chantel was able to fit an appointment in for you. Many thanks for your five star review Amanda. Sarah Mains

5/5

Google

Fantastic customer service. Our property has only been on the market one week and already had 6 viewings & three offers. What a brilliant team, can't praise Sarah Mains staff enough. Fingers crossed for a smooth transition towards selling.

Alison · 21 January 2024

Agent replied · 21 March 2024

I was delighted to read your review Alison, thank you for taking the time to write this. Sarah Mains

5/5

Google

Very good experience. The staff were very polite and were good at communication during the process. Very pleased with service.

Ben · 18 December 2024

Agent replied · 24 December 2024

So glad to read that you had a good experience with us. Many thanks for taking the time to leave your review Ben. Sarah Mains

5/5

Google

From start to finish, all the staff that has been involved have been fantastic,sold my property within weeks, all due to the dedication of the staff at Sarah mains, fantastic work thank you all.

Hazel · 22 April 2024

Agent replied · 21 June 2024

That's great to read Hazel! Many thanks for taking the time to leave this lovely review. Sarah Mains

5/5

Google

Claire and all the lettings team have been absolutely brilliant ever since I started using them. I have always felt valued and listened to and my every query has been answered promptly.

Jon · 22 May 2024

Agent replied · 21 June 2024

Thank you Jon, Claire and the team are thrilled with your comments. Sarah Mains

5/5

Google

First time buyer and Chantel who helped me was super friendly and helpful. Made the experience super easy and enjoyable!

Jemma · 2 December 2024

Agent replied · 9 December 2024

Thank you for your great review Jemma, Chantel is delighted with your comments. Sarah Mains

5/5

Google

Glynis was thoroughly helpful and knowledgable and a real pleasure to deal with. I can't recommend Sarah Mains Residential highly enough!

Dave · 29 July 2019

Agent replied

Thank you so much for such a fantastic review. Glynis will be absolutely delighted with your comments! Kind regards, Julie Knox, Customer Success.

5/5

Google

Great service from this brance staff are excellent

Carl · 13 March 2026

1/5

Google

Terrible communication - had to chase a response several times to view a property and still no reply - the property has since been let but there has been no communication of this to me

Lucinda · 20 February 2024

Agent replied · 21 March 2024

If you wish to discuss this further please do give us a call on 0191 22390815 Sarah Mains

5/5

Google

Excellent professional service and advice great to deal with . Donna has followed the sale through to completion which wasn’t easy . Well done Donna we got there in the end and thank you for your hard work .

Geoff · 22 November 2023

Agent replied

Thank you for taking the time to write this great review Geoff. Sarah Mains

5/5

Google

Excellent quality of service throughout the whole sale process of selling our house. From initially popping into the branch for advice, putting our home on the market and even after completion of our sale. Staff were helpful, approachable and efficient. We were always updated promptly and everything was explained fully. Can not fault Sarah Mains and would definitely recommend them for sale or purchase of properties. Thank you

Nikki · 29 July 2019

Agent replied

Thanks very much Nikki, Kind regards, Julie Knox, Customer Success.

5/5

Google

I love their flexibility, the virtual viewing of the property was very explicit and I became interested in the property without a physical viewing. The speedy response was another feature associated with Sarah Mains. They were willing to listen, and very helpful. I am very pleased with their service.

Funmi · 12 January 2023

Agent replied

That's great to read Funmi, thank you for taking the time to leave your five star review. Sarah Mains

5/5

Google

Amazing service start to finish. Will be recommending Sarah Mains to all my friends and family. Glynis, Jane and Graham at the Whickham branch really know what they're doing, sold my house in just 10 days. Couldn't fault them and will 100% be using again when I have another property to sell. If you're thinking of advertising your property don't hesitate to get in touch with them.

Michael · 29 July 2019

Agent replied

What a brilliant review Michael, many thanks. I know that Glynis, Jane and Graeme will be absolutely delighted with your comments. Sarah Mains, Director

5/5

Google

We would highly recommend Sarah Mains estate agents, they know exactly how to market your property from a video tour, great interior photos but also of course, knowledgeable, professional, experienced staff who are there for you throughout the whole process. We would choose to use Sarah Mains estates again without hesitation. Thankyou to Graham, Jane, Glynis, Lisa, Susan, Michelle and Sharon, a great team!

Lisa · 24 December 2019

Agent replied

Many thanks for your review Lisa. I know that the team at Whickham will be delighted with your comments. Sarah Mains

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Questions about Sarah Mains Whickham

Has Sarah Mains won any awards?

Yes. In The Trusted Agent 2026 awards: Sarah Mains, Tyne & Wear won Trusted Agent.

Want a trusted local agent to help?

Tell us what you need and we'll put you in touch. Sarah Mains hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Whickham.

What do you need help with?
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