Trusted Agent profile · Whickham, Tyne & Wear
★★★★★
281 reviews across 1 platform
8 -10 The Square, Whickham, Tyne & Wear, NE16 4JB
Part of Sarah Mains, see every office.
Sarah Mains's office in Whickham, Tyne & Wear, at 8 -10 The Square, is rated 4.7 out of 5 across 281 reviews on 1 platform, including 281 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Sarah Mains, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Whickham office, from every platform, shown as written. First names only.
5/5
GoogleChantel was very polite and helpful, very happy with service would highly recommend :)
Many thanks for taking the time to leave this review for Chantel. I know that she is delighted with your comments. Sarah Mains
1/5
GoogleSarah Mains might be great if you are a landlord or selling your property but if you are a renter, avoid Sarah Mains. Told us that our landlord was lovely and attentive and then for the next five years we proceeded to live in a propertly full of rising damp (which their own property inspector also said it was rising damp but that the landlord actively ignored the issue). They will never advocate for you if you need anything fixed and they have actively left repairs that needed doing for years by simply saying they don't "own" the property and will allow the landlord to do whatever they want - even when they send unqualified men to the property or the landlord himself turns up unannounced. It was only when we got the council involved that they actually did their jobs. Theyll take deposit off you for not professionally cleaning decades old blinds. And they'll do the rent up during covid and the cost of living crisis just for good measure. Devoid of any morals for renters.
I am shocked by your review Mandeep and I will speak with our Property Management Team. Sarah Mains
5/5
GoogleI'd just like to pass on my thanks to Chloe Moore at the Whickham branch. Her service has been excellent, she has communicated everything professionally and clearly. Moving house can be so stressful and Chloe has been so helpful during this time.
Thank you for your five star review Josephine, I really appreciate it. Chloe is thrilled with your comments. Sarah Mains.
5/5
GoogleWould highly recommend Sarah mains especially the whickham branch. Very professional from start to finish, was always kept in the loop at every stage. Have bought from them and used as letting agent. Would highly recommend, particularly Scott, very knowledgeable friendly and professional.
Many thanks for your five star review Louisa and for your comments about Scott. Sarah Mains
5/5
GoogleOne of the best agents I’ve dealt with, can’t recommend highly enough. Went above and beyond to assist securing the property. Always available to speak to when needed. Thank you Donna Bell for all you assistance. Would not think twice to deal with you again in the futurePositiveProfessionalism
Thank you for this great review and recommendation, I know that Donna is delighted. Sarah Mains
5/5
GoogleI feel as if I should share this information, The staff at Sarah Mains are brilliant from the start of our house sale two weeks ago till yesterday when we were informed that it was sold!! There marketing is wonderful, from Emma who did the valuation, and Josh and Lisa in the office who have incredible skills and full of information and keep you up to date with everything and not to forget Kelly who does the negotiation, we have been so confident throughout. Thank you all for making this process calm.
Many thanks for your fabulous review Christine, the Whickham team are delighted with your comments. Sarah Mains.
5/5
GoogleJane was our sales progression manager from start to finish she has been amazing. Literally on the journey with us and excited for us to move in. Would highly recommend. Thank you Jane.Xx
5/5
GoogleScott Thomas was absolutely fantastic to deal with! Scott was professional, friendly and efficient. Thank you Scott for your super service!
What a wonderful review for Scott, many thanks for taking the time to do this. Sarah Mains
5/5
GoogleGreat and efficient service from Scott and the team at Sarah Mains whickham. Would recommend to anyone looking for a friendly and professional service.
Many thanks for your five star review John, Scott and the team are delighted with your comments. Sarah Mains
5/5
GoogleImpressed, as with previous sales, with the presentation of the details and photographs of my home. I have never before sold a house as quickly.... The information was posted on the Friday, I had two couples viewed on the Saturday, on the Monday one couple offered and on the Tuesday another couple offered the full asking price which I accepted... Phew.
Fabulous! We really appreciate you taking the time to leave this review, many thanks. Sarah Mains
5/5
GoogleElliot was a delight to work with from start to finish. He made it easy and seamless. Thank you Elliot.
Thank you for taking the time to leave a five star review Folasade, Elliot is delighted. Sarah Mains
5/5
GooglePhil is pro-active, efficient and always provides a great service for both tenants & landlords. Highly recommend Sarah Mains
Thank you for the great review Tina....and for your recommendation, we do appreciate it. Sarah Mains
5/5
GoogleI couldn't be happier with the service from Lisa, Donna and Kelly from Sarah Mains. They have supported my sale impeccably. They responded promptly and professionally in a friendly manner. Really couldn't find a fault. Thanks to Donna Bell for supporting the sale through to completion. Great customer service.
Thank you for taking the time to post your review John, I know that Lisa, Donna and Kelly will be delighted. Sarah Mains
5/5
GoogleDonna is very efficient and polite , and very professional. She cares and understands about any concerns you may have during what can be a very stressful time
Many thanks Stephen for taking the time to leave this great review for Donna. Sarah Mains
5/5
GoogleGreat experience selling a house through Saran Mains. All staff have been super helpful abd made the process easier and less stressful. From initial valuation, to viewings and sales, negotiating a fair price to after sales. Great experience and would fully recommend
5/5
GoogleClaire is always a great help with our clients lettings accounts, providing a professional and timely service.
Many thanks for your review Lorraine, Claire is delighted with your comments. Sarah Mains
5/5
GoogleChantel was very informative. And very understanding
Thank you for your five star review David. I am glad that you found Chantel informative and understanding, she is delighted with your comments. Sarah Mains
5/5
GoogleI couldn't ask for a smoother move,from the start. All queries and step to step processes were explained in a highly successful way. Which has removed all the stress which we experienced on our last move. If anyone is considering moving, don't hesitate and let Sarah Maines and her team guide you through with no hassles.
What a great review, thanks very much Doreen!
5/5
GoogleThis is an efficiently run company which communicates well.
Many thanks for taking the time to leave your review Sue, we really do appreciate it. Sarah Mains
5/5
GoogleThe staff at Whickham were really helpful when we purchased our house recently. Donna in Sales Progression was amazing, do friendly and nothing was too much trouble. Would definitely recommend. Thanks so much to all of you
That's wonderful Joanne, many thanks for your review. Sarah Mains
5/5
GoogleSarah Mains have been managing my properties for a number of years now after a few attempts with different agents. It has made my life much easier in that there is a whole team behind you so issues get picked up quickly and moved on. A special metion to Claire Morris who makes sure the payments happen every month because, as a landlord, that's what you need at the end of the day!
5/5
GoogleClaire was wonderful when helping with my rental property. Would definitely recommend using Sarah mains
That's a great review for Claire, many thanks Steven. Sarah Mains
5/5
GoogleThey were very friendly and very efficient!
That's great Chris! Many thanks for taking the time to leave your review. Sarah Mains
5/5
GoogleI am very happy with the top level customer service that Sarah Mains provided during our recent house sale. We were well advised and cared for by professional staff that dealt with every aspect of the move. They responded swiftly to …
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Yes. In The Trusted Agent 2026 awards: Sarah Mains, Tyne & Wear won Trusted Agent.
