Trusted Agent profile · Westminster, London
Verified
★★★★★
366 reviews across 2 platforms
35 Catherine Place, Westminster, London, SW1E 6DY
MyLondonHome's office in Westminster, London, at 35 Catherine Place, is rated 4.3 out of 5 across 366 reviews on two platforms, including 359 Google reviews rated 4.3.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
MyLondonHome, founded in 2002, are an award-winning and ARLA accredited estate agent in Central London. We adhere to many guiding principles and values that we consider in every action we take as a business, which has seen us win a wealth of awards and produce tremendous growth. We pride ourselves on operating as a specialist Central London estate agents, our vast knowledge of London and the property market provides us with the perfect acumen as a specialist estate agents. Our knowledge isn't something we keep to ourselves; our site has detailed area guides, we regularly post news articles and update our array of social channels to give you the benefit of our expertise. Many of our customers comment on our brilliant service by providing us with tremendous testimonials in which we feel truly privileged to receive.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
5/5
GoogleI received full support and regular engagement from the team throughout my purchase. As a first time buyer, it can be quite overwhelming but Kevin Pinto, Tom Gilchrist and Wendy Gould were always quick to respond, and helpful in all matters. I felt as though I was in safe hands and highly recommend them!PositiveResponsiveness, Professionalism
1/5
GoogleAVOID THIS COMPANY!!!!!!!!!!MIND YOUR NERVOUS SYSTEM,TIME and MONEY!!!!!!!!!!!PLEASE BE AWARE AND STAY AWAY!!!!! I have never had such a bad ,horrible experience with any company like this. 1.When we entered the flat it was completely dirty. We asked few times to clean it. 2. We had 3 times problem with the toilet and we could not use toilet for 2 weeks(we were using nearby cafe toilet). And now they are forcing us to pay for that!!!!! 2.It takes ages to reply the mail when you start working with them. 3. Not proficient people, they just try to cheat and steal money how much they can. Very difficult to deal with managers and etc. They always say that" I am sorry for that".and they do the same 4. And now every single day we are fighting for our deposit to get back. PLEASE BE AWARE AND STAY AWAY!!!!!DO NOT TRUST FAKE POSITIVE REVIEWS BECAUSE IT IS IMPOSSIBLE!!
Hi Meltem, We are sorry to hear your tenancy did not start in the way you or MyLondonHome would expect. We pride ourselves on our customer service and regret to hear your experience has not been a reflection of this. I am concerned to read you feel you are "fighting" for your deposit to be returned. I will be speaking to the team managing your deposit release and will be in touch to advise of the current status. If in the mean time you would like to contact me please call 020 7222 2500. Kind regards, Customer Care Team MyLondonHome
5/5
GoogleLooking for a property to rent in London Rebecca could simply not have been more helpful and made a typically painful process exceptionally smooth if not even enjoyable! She was easy to contact, responded quickly to our queries and was super flexible with arranging viewings which can always be a challenging if you are working during the week. I cannot recommend Rebecca highly enough.
1/5
GooglePlease do not trust MylondonHome agency, they never refund the deposit back to the tenant. My friend and I have been waiting for so long, really long, HALF YEAR to wait for the deposit. They sent me thousands of emails saying they gonna release my deposit as soon as possible. But that means nothing. I have wasted a lot of my time on chasing with them regarding with my deposit. MylondonHome is definitely not a reliable agency. Also nearly 2 month before I checked out from the property, they asked for bring new clients come to the property from morning to the evening, I always said ok because that is legally as shown on the contract. But, I couldn't stand it day by day because they do disturb my life, and sometimes they brought new clients came to the property without my permission. Now I decide to find a lawyer to help me apply the appeal to the government. Please never trust MylondonHome.
Hi Jane, Thank you for your feedback. We are very disappointed you are upset with the service you have received. We would like the opportunity to discuss this in greater detail. Please send me an email Adam.Solomons@MyLondonHome.com or give me a call on 0207 222 2500 and I’ll be pleased to help. Thanks, Adam Solomons Customer Care Manager MyLondonHome
2/5
GoogleTheir ethos of 'next level customer service' is under false pretences. We had several account managers during our two year rental with this letting agent, all of whom rarely responded to emails; not even an acknowledgement or common sense updates. Sometimes we could go up to three weeks without any contact, even just to let us know that they were still chasing the landlord or waiting on confirmation from a third party. Having met several ex-MLH staff along the way, it seemed that simply being overloaded was the main reason tenants rarely got responses / updates, which I can empathise with to an extent having worked as an AM myself. Unfortunately, I'm not the only tenant that has had this experience with MLH, so it was no surprise that when our boiler broke we were without hot water for two weeks and when our dishwasher broke we were without for several months. It's such a shame and a big disappointment because after reading everyone else's Google reviews before we first started renting through MLH, it all sounded so great, but it isn't and wasn't.
Hi Natasha, Thank you for your feedback, we really appreciate you taking the time to let us know about your time as a tenant in a MyLondonHome property. We are so disappointed that you feel you weren’t given the right level of service. I assure you that your comments will be used to train our teams and we will strive to ensure that 100% of our tenants and landlords are happy with our response times and commitment to their enjoyment of the property. As you mention, many tenants and landlords write to us to confirm our service is at the highest level and I do hope that we get the opportunity in the future to restore your faith in MyLondonHome. Kind regards, Adam Solomons Customer Care Manager MyLondonHome 020 7222 2500
2/5
GoogleTheir ethos of 'next level customer service' is under false pretences. We had several account managers during our two year rental with this letting agent, all of whom rarely responded to emails; not even an acknowledgement or common sense updates. Sometimes we could go up to three weeks without any contact, even just to let us know that they were still chasing the landlord or waiting on confirmation from a third party. Having met several ex-MLH staff along the way, it seemed that simply being overloaded was the main reason tenants rarely got responses / updates, which I can empathise with to an extent having worked as an AM myself. Unfortunately, I'm not the only tenant that has had this experience with MLH, so it was no surprise that when our boiler broke we were without hot water for two weeks and when our dishwasher broke we were without for several months. It's such a shame and a big disappointment because after reading everyone else's Google reviews before we first started renting through MLH, it all sounded so great, but it isn't and wasn't.
Hi Natasha, Thank you for your feedback, we really appreciate you taking the time to let us know about your time as a tenant in a MyLondonHome property. We are so disappointed that you feel you weren’t given the right level of service. I assure you that your comments will be used to train our teams and we will strive to ensure that 100% of our tenants and landlords are happy with our response times and commitment to their enjoyment of the property. As you mention, many tenants and landlords write to us to confirm our service is at the highest level and I do hope that we get the opportunity in the future to restore your faith in MyLondonHome. Kind regards, Adam Solomons Customer Care Manager MyLondonHome 020 7222 2500
1/5
GooglePlease do not trust MylondonHome agency, they never refund the deposit back to the tenant. My friend and I have been waiting for so long, really long, HALF YEAR to wait for the deposit. They sent me thousands of emails saying they gonna release my deposit as soon as possible. But that means nothing. I have wasted a lot of my time on chasing with them regarding with my deposit. MylondonHome is definitely not a reliable agency. Also nearly 2 month before I checked out from the property, they asked for bring new clients come to the property from morning to the evening, I always said ok because that is legally as shown on the contract. But, I couldn't stand it day by day because they do disturb my life, and sometimes they brought new clients came to the property without my permission. Now I decide to find a lawyer to help me apply the appeal to the government. Please never trust MylondonHome.
Hi Jane, Thank you for your feedback. We are very disappointed you are upset with the service you have received. We would like the opportunity to discuss this in greater detail. Please send me an email Adam.Solomons@MyLondonHome.com or give me a call on 0207 222 2500 and I’ll be pleased to help. Thanks, Adam Solomons Customer Care Manager MyLondonHome
5/5
GoogleI had an excellent experience during my 4 years of Tenancy with MyLondonHome. Everyone who has assisted me when required was always kind and very efficient. Particularly Matthew Ross has had promptly resolved any outstanding issue with clear answers and high efficiency. I will not hesitate to recommend this letting Agency in future if I will be requested to suggest a quality service.
5/5
GoogleI had an excellent experience during my 4 years of Tenancy with MyLondonHome. Everyone who has assisted me when required was always kind and very efficient. Particularly Matthew Ross has had promptly resolved any outstanding issue with clear answers and high efficiency. I will not hesitate to recommend this letting Agency in future if I will be requested to suggest a quality service.
1/5
GoogleHorrible property management service. Same as another reviewer wrote, they are very good in taking your money and then disappear when you need their service. It's been 2 months since we've moved out from the property and we still haven't even heard about when we will get our deposit back, although have spend our in sending emails and phone calls. Will be taking legal actions against them this week. Avoid this agency.
We are very sorry to hear about your experience. MyLondonHome Lettings was acquired by Stirling Ackroyd earlier this year. Please contact your property manager, who I'm sure will be able to help or email us on office@mylondonhome.com for details on how to contact them. Thank you.
5/5
GoogleLuke is very very helpful! Helped me found my dream flat!
1/5
Googleit's a Con property broker/agency. please stay away from any kind of property deal with them. a whole bunch of dishonest people runs this organisation now, mostly machine and robotis tactics utilises. they hold your money in name of advance …
5/5
GoogleDanny provided valuable help and support throughout my whole collaboration with MyLondonHome. I really appreciate his guidance and vast expertise. Thank you for everything!
5/5
GoogleWe are delighted with Michael Flynn's efficiency, straight forward approach. Michael kept us informed and found us a most fabulous flat. He's happy to explain all manner of queries from us and help us with all the requirements to find the most suitable flat for us. We are more than happy to highly recommend MyLondonHome!
5/5
GoogleOverall it was a very seamless & pleasant experience. Thanks to Danny Taylor for his support throughout. He is indeed someone I can trust on property matters.
5/5
GoogleWe recently used MyLondonHome to find a property in Central London. I found their services to be top quality. Michael Flynn was our agent and ensured our needs were met. Furthermore, the service team has continued to be really helpful ever since the move in. I would definitely consider using MyLondonHome in future.
1/5
GoogleVery cheap agency. Rented a flat for a year. Issues after one week and throughout my stay. Try to get pennies out of my deposit. So fellas if you want to avoid unnecessary and ridiculous disputes over your deposit, just go somewhere else really. And if you still going for it, careful about one of the managers, you will find out why 😅 Take care stay safe!
5/5
GoogleI have a great experience with MyLondonHome. I'm very thankful to our property agent Adam Solomons for his help, advice, support in some difficult situation and besides for his attention and having patience with us! Adam is indeed very competent about the market situation and I highly recommend him and My London Home.
4/5
GoogleI'm based in Singapore, managing my London property from here. MyLondonHome have been great. James Garraway has been very responsive to my requests. When there was a leak in our building, James was super quick to help me get to the bottom of the situation and ensure it was properly dealt with.
5/5
GoogleFantastic experience of working together.
Thank you for your fantastic review! We're thrilled to hear you had a great experience working with us. Your feedback means a lot to the team!
5/5
GoogleIt was a great pleasure to meet with Tamas Kovari. He is one of the most professional agent . Very kind and very helpful. He wants best for his client. Great service!! I have recommended him to my friends. Thank you so much Tamas and thank you MyLondonHome. All the best
5/5
GoogleRebecca Wilkie is extremelly professional and she always deals with any of my enqueries in a really efficient manner. I would like to highlight the friendly way with which she addressed my concerns with our flat-search and because of this I highly recommend her to anyone searching for a property.
1/5
GoogleDo not recommend. Asked them for fully manage my property. They transfer it to a stirlingackroyd without my permission. The new company doesn’t even know my property is fully managed. Slow in response. Never response to me regarding discontinue the contract but will response to other emails 🤷🏻♂️. DO NOT RECOMMEND THIS PLACE AT ALL. Do not use their services. Awful and irresponsible.
Hi Shiwen, we are very sorry to hear about your experience. MyLondonHome Lettings and Property Management was acquired by Stirling Ackroyd last year. Please contact them directly on 020 3961 7806 and they will be able to help you. Thank you.
5/5
GoogleMichael Flynn has been extremely helpful. I moved from the US to the UK and I can't imagine how much more difficult it would've been to find a place without him. His responses were always very timely and if a problem arose he was always quick with a solution.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
MyLondonHome's Westminster office has 366 reviews across two platforms: 359 on Google, 7 on View Agents.
MyLondonHome Westminster is rated 4.3 out of 5 across all 366 reviews, and 4.3 out of 5 on Google from 359 reviews.
6 reviews from tenants, rated 4.3 out of 5 on average. For example, Joanne wrote: "Sami James has been wonderful to deal with since I moved into the property in December. She is always proactive when potential problems are raised, goes above ..."
MyLondonHome Westminster, 35 Catherine Place, Westminster, London, SW1E 6DY.
