5/5
GoogleI mainly deal with the marketing department at MyLondonHome and they are always very professional and knowledgable. Nathan is a pleasure to deal with and always answers my calls or phones me back very quickly. Adam Smith BriefYourMarket
Trusted Agent profile · Westminster, London
Verified
MyLondonHome Westminster reviews
★★★★★
366 reviews across 2 platforms
35 Catherine Place, Westminster, London, SW1E 6DY
MyLondonHome's office in Westminster, London, at 35 Catherine Place, is rated 4.3 out of 5 across 366 reviews on two platforms, including 359 Google reviews rated 4.3.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
About MyLondonHome Westminster
MyLondonHome, founded in 2002, are an award-winning and ARLA accredited estate agent in Central London. We adhere to many guiding principles and values that we consider in every action we take as a business, which has seen us win a wealth of awards and produce tremendous growth. We pride ourselves on operating as a specialist Central London estate agents, our vast knowledge of London and the property market provides us with the perfect acumen as a specialist estate agents. Our knowledge isn't something we keep to ourselves; our site has detailed area guides, we regularly post news articles and update our array of social channels to give you the benefit of our expertise. Many of our customers comment on our brilliant service by providing us with tremendous testimonials in which we feel truly privileged to receive.
Reviews
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
Google5/5
GoogleOur experience with MyLondonHome has been fantastic. All queries we’ve had, have always been answered quickly and thoroughly.
Agent replied · 24 March 2024
Thank you for your kind words! I am always happy to help. Please do get in touch if you need anything else. Always a pleasure! - Connor
5/5
GoogleMichael Flynn was great to work with in finding the ideal apartment we were looking for! We were able to move in immediately when we needed to. He responded quickly and addressed any concerns efficiently
4/5
GoogleMy initial communication with Oliver was flawless. Really involved and caring about my needs. After I found my new flat, the paperwork and move-in process unfortunately were taking a lot longer than I had hoped.
4/5
GoogleMy initial communication with Oliver was flawless. Really involved and caring about my needs. After I found my new flat, the paperwork and move-in process unfortunately were taking a lot longer than I had hoped.
5/5
GoogleSuperb professionalism. Always took my calls or responded rapidly. Great team, great work ethic. Always go out of their way to deliver the best service they can. Impressed as could be and zero hesitation in recommending them.
5/5
GoogleNicola has been a delight to work with and a great communicator. I look forward to continuing to deal with her. And I hope she can help me find the flat of my dreams!
5/5
GoogleNicola has been a delight to work with and a great communicator. I look forward to continuing to deal with her. And I hope she can help me find the flat of my dreams!
1/5
GoogleUtterly useless property managers, happy to charge high admin fees yet when it actually comes to doing their job they couldn't manage their way out of a paper bag. Avoid using them is you are a landlord, they are not worth the 15% service fee every month, if you're a tenant expect to have to forward your own email 4 or 5 times to get something simple like a professional clean or the inventory 5 weeks after moving in to the property.
1/5
GoogleVery bad experience with this agency, they are selfish people, only thinking about money. We were supposed to get our keys on the Thursday afternoon and we only get in our flat on Monday evening. They were ready to let us sleep outside with -10°. Sometimes I am asking if this kind of people are really human. Without talking of all fees added and the lies on the manager. Asking them if there is a cutlery, answering yes but finally none, asking if there is any pillows or bed sheets, answering yes, but none. They are thiefs.
4/5
GoogleAn excellent agency which works in an efficient and ethical manner. My current agent, Daniel Novitt has been most helpful in dealing with any problems I have encountered, I am happy to recommend MyLondonHome.
5/5
GoogleHaving used this service I can only give them top recommendations. I was shown a number of apartments by sales agent Aferdita Bytyci. She had waited for our arrival for the appointment, which we were late for, & greeted my father and myself with a smile. She provided us with answers to all our queries, mostly done through her own wealth of knowledge. Where she had any doubt, she confirmed the information she was relaying to be correct with the necessary parties during the same appointment. Very efficient. Thanks again Aferdita for all your help!
1/5
View AgentsInefficient
Take weeks to reply to emails once you start working with them and usually don't reply before sending reminders. It has been 2 months I have left the flat and still no news from my deposit. When I arrived in London, they told me I couldn't have the flat because I hadn't paid the first rent whereas I had never been told I had to pay it before moving in. I think it is truly the least efficient company I have worked with in my life. Happy new year.
5/5
GoogleFast, efficient and friendly service. When hit with tight timescales the team managed the sale to achieve this.
5/5
GoogleSo glad when these guys came back into the market. we listed with them originally over 5 years ago. they left the market for a while which we were gutted about since they made our life so easy. So when they came back it was a no brainier and their ethos and approach is as good as ever.
1/5
GoogleAbsolutely shameful service. Have been tossed around all year from one agent to another because they either were fired or quit, promised all sorts of services that never manifested, and paid for a number of commodities such as internet and television that showed up 2 months late. Have been slow on all accounts and love to pass blame around for management failures and poor follow up. Would not recommend, and this is coming from one of their more expensive properties.
1/5
GoogleThe worst experience I ever had with a letting agency. It has taken 3 months to get our deposit back after constant dispute and being on the phone almost daily. The team completely ignored us and never returned our calls. During the stay, we had some maintenance issues that were ignored and ended up charging us for the deposit. In the end after endless disputes we got almost all the deposit back. Don't use this agency if you value your time.
1/5
Google100% THE WORST lettings agency I have ever had to work with. They move you into dirty (but very expensive) flat where the is human faeces in the toilet, default on promises of Internet and television access (very important to have ASAP as we were moving from abroad), don't answer the phone or call you back when requested, getting any information out of them is impossible, they don't respond to maintenance requests in your home and then last of all when tryin to move out they withhold £3000 worth of deposit and give no reason. They are the most rude, unprofessional and scheming company I have ever dealt with and would hate to see anyone have to endure the same treatment. Appalling.
1/5
GoogleThe WORST letting agency ever. First of all, never trust the pictures of the properties they post on the websites. They moved us to a dirty flat that the drain was just outside the window of my bedroom and therefore I never opened my window. Second, they don't respond to maintenance requests and they arranged appointments with engineers that did not turn up on the required day. Third, they procrastinate to deal with your deposit (worth £3600). They told us that the deposit would release within 10 days but it turned out that we still haven't received our deposit after a month (as known as THREE months after moving out). This clearly shows how this agency is trying to withhold the deposit and not keeping their words. This agency has the most unprofessional services and I feel really shameful for this agency.
5/5
GoogleHaving used this service I can only give them top recommendations. I was shown a number of apartments by sales agent Aferdita Bytyci. She had waited for our arrival for the appointment, which we were late for, & greeted my father and myself with a smile. She provided us with answers to all our queries, mostly done through her own wealth of knowledge. Where she had any doubt, she confirmed the information she was relaying to be correct with the necessary parties during the same appointment. Very efficient. Thanks again Aferdita for all your help!
5/5
GoogleI have had a very positive experience dealing with MyLondonHome in London and Natalie in Hong Kong has been nothing but personable and professional. Their service has been efficient and advice knowledgeable.
5/5
GoogleHaving used this service I can only give them top recommendations. I was shown a number of apartments by sales agent Aferdita Bytyci. She had waited for our arrival for the appointment, which we were late for, & greeted my father and myself with a smile. She provided us with answers to all our queries, mostly done through her own wealth of knowledge. Where she had any doubt, she confirmed the information she was relaying to be correct with the necessary parties during the same appointment. Very efficient. Thanks again Aferdita for all your help!
1/5
GoogleMyLondonHome’s property management is atrocious and the staff is dishonest. For an instance, when I moved into the property, it had not been cleaned professionally. Thus, it was agreed that upon check out the property may be received in the same state, as it was obtained when I moved in. Now, after my move out I am forced to pay for additional professional cleaning, even though it was agreed during check in that this would not be necessary. Moreover, a tenant is simply not important to MyLondonHome. For an instance, it was promised that the mold which was discovered during check-in and the defect light bulbs will be fixed within 2 weeks. Ultimately, it took the agency’s property management, 6 months to deal with this issue following repeated requests and the near involvement of a lawyer. As a tenant, you are simply helpless! Even though MyLondonHome’s staff appears friendly, it is dishonest and is only interested in its own advantage. For example, numerous excuses where used by staff to justify why the mold had not been removed. The most memorable lie was that the agency lost their key to the property during a viewing the day before and could, therefore, not enter the property to remove the mold. Later the same day, a member of staff entered the property for a viewing. It took the agency another 5 weeks to remove the mold. To everyone who is considering to rent a property from this agency, do not do it. I have dealt with 5 different agencies over the past years. There are plenty of good agencies around London. But this letting agency is the most disgraceful agency I have dealt with. Don't do the dame mistake I did.
1/5
GoogleI've worked with many letting and estate agents in London. MyLondonHome were the least competent, most aggressive, and in several cases outright bullying towards us. The didn't know the difference between a sub-sale and a contract re-assignment, selling us the former as the latter and even fought with the solicitors to defend their incorrect interpretation. It was only after the solicitors sussed out the details that the agents backed off. They also pulled dirty tricks like emailing at 9am asking for a commitment from us then emailing again mid-afternoon to "confirm our lack of interest." I will never work with them if there's any breathing alternative.
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Questions about MyLondonHome Westminster
What do tenants say about MyLondonHome Westminster?
6 reviews from tenants, rated 4.3 out of 5 on average. For example, Joanne wrote: "Sami James has been wonderful to deal with since I moved into the property in December. She is always proactive when potential problems are raised, goes above ..."
