Every review we hold for the Westminster office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleDanny has been absolutely phenomenal throughout the entire process of finding and securing my new home. From the very first interaction, he showed incredible dedication, professionalism, and genuine care for my needs.
What truly sets Danny apart is his personality and unique life story, which made every interaction enjoyable and memorable. He took the time to understand exactly what I was looking for and went above and beyond to ensure I got the perfect place.
Baris · 22 August 2025
Agent replied · 25 December 2024
Thank you, we’re delighted to hear how Danny made your home-finding journey both successful and enjoyable. We’ll be sure to share your kind words with him. If there’s anything else we can do for you, please don’t hesitate to get in touch!
★★★★★ 5/5
GoogleI had a fantastic experience working with MyLondonHome, and especially with Danny. From the very beginning, Danny was professional, approachable, and incredibly knowledgeable about the property I was looking for. He took the time to understand my requirements and guided me through the entire process with great care. Communication was always prompt and clear, and he made sure everything ran smoothly.
Teymur · 22 August 2025
Agent replied · 25 December 2024
Thank you for your kind words! We're delighted to hear that Danny provided such exceptional service. We truly appreciate your feedback and are here to help should you need anything in the future.
★★★★★ 1/5
GoogleI purchased a property through MyLondonHomes and dealt directly with Wendy Gould. Prior to exchange, I raised multiple questions about the heating system. Each time, over the phone, I was assured everything was “all good” and fully covered under a new-build warranty. I was told that if the boiler or heating failed, it would be protected. None of this has proven to be true. There is no warranty in place and no such cover exists.
These were not innocent oversights. The assurances were repeated, consistent, and made with confidence. This was not an accidental slip, it was misrepresentation to push the sale through. I have the clear recollection of those conversations, both with myself and with my solicitors who were being repeatedly contacted to accelerate completion.
I expect the agency will respond with the usual script: “We are sorry, please provide your details and we will look into it” or simply deny it ever happened. But consider this: if I were fabricating such a claim, I would need to be a master strategist, inventing conversations in meticulous detail, across several points in the process, involving both myself and my legal representatives. The reality is far simpler. Wendy knew about the issue, and she chose to cover it up to secure the sale.
This was not a professional service. It was misleading at best, and at worst, a deliberate attempt to conceal the truth. I am considering legal recourse, because misinformation of this nature is not a small matter. It is unacceptable practice and buyers should be aware.
W1J · 13 October 2025
★★★★★ 5/5
GoogleThe team at Mylondonhome went above and beyond in terms of helping me with my apartment search. I'd been renting a property managed by them which I had to vacate on an emergency basis due to the landlord and they supported my through this harrowing experience AND ALSO were able to find me a replacement flat in the same area that was available to move in within a month of my displacement. Special shout-out to Lucy and Danny for being stars through this process
Nirmitee · 22 August 2025
Agent replied · 25 December 2024
Thank you so much for your kind words and for sharing your experience with MyLondonHome! We're delighted to hear that Lucy, Danny and the team could support you through such a challenging time and help you find a new home so quickly. Your satisfaction and peace of mind are incredibly important to us, and we're thrilled we could turn a stressful situation into a positive outcome. We'll be sure to pass along your compliments to Lucy and Danny, they’ll be thrilled to know they made a difference. Wishing you all the best in your new apartment!
★★★★★ 5/5
GoogleWe recently sold our flat through MyLondonHome. Our estate agent was Andrew at the Waterloo office. He was very professional and provided timely updates to us both on how viewings went as well as any questions we had. He ended up finding us a good buyer who we hope will be very happy in our flat!
Lauren · 13 February 2026
Agent replied · 13 April 2026
Hi Lauren, thanks for the review. I’m pleased we got the sale agreed and kept everything clear and well-communicated throughout.
All the best,
Andrew
★★★★★ 5/5
GoogleBrilliant experience sourcing and signing for an apartment in London. Five star customer care from start to finish, and continued care, with excellent communication and top effort. A very special thanks to Danny and Alissa.
Anish · 13 April 2025
Agent replied · 25 December 2024
Thank you for your review! We're so pleased you had a great experience and appreciated Danny and Alissa’s efforts. If you need anything, we’re here to help. Enjoy your new apartment!
★★★★★ 5/5
GoogleDanny is a really great agent!Even though our offer didn’t get accepted he did the best he can thanks for his services
Nehir · 31 July 2025
Agent replied · 13 April 2026
Thank you for your kind words. We’re sorry your offer wasn’t successful this time, but we truly appreciate your positive feedback and hope we can assist you again in the future.
★★★★★ 5/5
GoogleDominic Kilgallon was reliable, quick to respond and kept me updated and informed throughout the sale of my Royal Wharf apartment. We had a couple of false starts with prospective buyers, but Dominic remained committed and secured a buyer within the time frame I needed. He went above and beyond assisting with arrangements for minor repairs prior to sale (I am an overseas investor and would have no clue where to start with this) and I felt in safe hands throughout the process. Highly recommend.
Nicole · 10 August 2024
★★★★★ 5/5
GoogleAlissa has been great dealing with my move-in dates, issues and concerns dealth accordingly in time. Great work at this agency! Love moving in to their new flat!
LE · 13 April 2025
Agent replied · 23 January 2025
Thank you so much for your kind words! We're thrilled to hear that Alissa provided such great support with your move-in dates and addressed your concerns promptly. It's wonderful to know you're happy with your new flat and the service from our team. Wishing you all the best in your new home!
★★★★★ 5/5
GoogleAndrew and I had been speaking for a while about a group of properties on a development which were contract reassignments. He kept in touch with me and updated about the different movements. He was excellent in getting the deal done and chasing solicitors, mortgage providers as required. Thanks for your help in helping me secure my dream property.
James · 13 October 2025
Agent replied · 22 August 2026
Thank you very much for your wonderful review. Andrew was delighted to help you secure your dream property, particularly after keeping in touch with you throughout the various changes and opportunities within the development.
We really appreciate your kind comments about his persistence and support in progressing the transaction with the solicitors and mortgage providers. We hope you are very happy in your new home.
★★★★★ 5/5
GoogleGreat service by Steven and his team thanks
Chao · 13 October 2025
Agent replied · 22 August 2026
Thank you very much for your kind review, Chao. It was a pleasure working with you, and the whole team really appreciates your review.
★★★★★ 5/5
GoogleThe team at MyLondon Home provided an outstanding service in the sale of my property. They have an unrivalled expertise in London and, despite a demanding buyer, were able to manage the relationships smoothly and provide all of the support and reassurances needed to make the sale and support both sides through the process to completion. I cannot recommend the team highly enough and give special thanks to Dominic and Andrew who have been exemplary and worked tirelessly to support the sale. I will be using the MyLondonHome team in future.
Andrew · 25 December 2023
★★★★★ 5/5
GoogleAlissa is an outstanding! She was incredibly responsive, knowledgeable, and went above and beyond to help . Her attention to detail, professionalism, and dedication made the entire process smooth and stress-free. I highly recommend Alissa to anyone looking for a reliable and caring agent, she truly delivers exceptional service!
Anas · 13 April 2025
★★★★★ 1/5
GoogleWorst agent ever encountered
- Found issues on move in date and impossible to get it solved even after months
- Agent hid the fact that the property had many many issues
- Agent ignored me as soon as you sign the contract and no longer cares about the tenant
- Possibly the worst service I have had in my life
Anthony · 13 April 2025
Agent replied · 13 April 2026
Dear Anthony,
Thank you for sharing your feedback. We’re sorry to hear that your experience fell short of your expectations. At MyLondonHome, we strive to address any concerns raised by tenants and resolve them as efficiently as possible.
We would like to clarify that the property’s condition was presented transparently during the online viewing, and the decision to proceed was made with a clear understanding of its state and price. We are proud of the ethical standards we uphold and are saddened by any suggestion otherwise.
Our records also show that communication has been open and consistent throughout your tenancy. For example, the dedicated WhatsApp group chat with your Tenancy Manager has provided a direct line for updates, feedback, and resolving concerns collaboratively.
Regarding the specific issue with the shower, our team worked proactively to coordinate multiple contractor visits to address the problem. Unfortunately, delays occurred due to challenges in sourcing and fitting the required parts, factors outside our control. We regret the inconvenience this caused and appreciate your patience while we worked toward a resolution.
Please rest assured that we are continuously reviewing our processes to improve contractor oversight and ensure smoother resolutions for our tenants in the future. If you would like to discuss this further, we’d be happy to assist, please contact us directly at propertymanagement@mylondonhome.com or 020 7227 0049.
Thank you again for your feedback.
Kind regards,
The MyLondonHome Team
★★★★★ 5/5
GoogleAfter a longer than expected process due to difficult market conditions and nervous buyers the MLH team got the sale completed by good strategic marketing and then keeping on top of viewers and offers to get the sale deal done.
William · 13 November 2025
Agent replied · 13 April 2026
Thank you for the review, William.
I’m pleased the approach and persistence helped get the deal over the line.
Steven
★★★★★ 5/5
GoogleDominic was fantastic! It took 5 months for our purchase to complete and he was helpful, accessible and communicative throughout the entire process. He really helped us push thing an over the finish line when we got to the end of the process, helping us avoid having to move into temporary accommodation between properties. We would certainly recommend him to anyone!
Sarah · 10 August 2024
★★★★★ 5/5
GoogleThe team at MyLondonHome could not have been more helpful and professional, I was kept updated at every step and I felt reassured and confident in their service from the very first meeting. I would like to mention in particular Paul Sargeson for his patience and efforts. I really cannot praise him enough! He was lovely to deal with, friendly, helpful, fast and efficient dealing with any queries and always kept in communication. Thank you!PositiveResponsiveness, Professionalism
Olivia · 25 August 2023
★★★★★ 1/5
GoogleWorst agent ever encountered
- Found issues on move in date and impossible to get it solved even after months
- Agent hid the fact that the property had many many issues
- Agent ignored me as soon as you sign the contract and no longer cares about the tenant
- Possibly the worst service I have had in my life
Anthony · 9 January 2025
Agent replied · 23 January 2025
Dear Anthony,
Thank you for sharing your feedback. We’re sorry to hear that your experience fell short of your expectations. At MyLondonHome, we strive to address any concerns raised by tenants and resolve them as efficiently as possible.
We would like to clarify that the property’s condition was presented transparently during the online viewing, and the decision to proceed was made with a clear understanding of its state and price. We are proud of the ethical standards we uphold and are saddened by any suggestion otherwise.
Our records also show that communication has been open and consistent throughout your tenancy. For example, the dedicated WhatsApp group chat with your Tenancy Manager has provided a direct line for updates, feedback, and resolving concerns collaboratively.
Regarding the specific issue with the shower, our team worked proactively to coordinate multiple contractor visits to address the problem. Unfortunately, delays occurred due to challenges in sourcing and fitting the required parts, factors outside our control. We regret the inconvenience this caused and appreciate your patience while we worked toward a resolution.
Please rest assured that we are continuously reviewing our processes to improve contractor oversight and ensure smoother resolutions for our tenants in the future. If you would like to discuss this further, we’d be happy to assist, please contact us directly at propertymanagement@mylondonhome.com or 020 7227 0049.
Thank you again for your feedback.
Kind regards,
The MyLondonHome Team
★★★★★ 5/5
GoogleMyLondonHome have just sold my central london flat.
It was a long haul, but we made it and in my view they are a truly great central london estate agency. This is why:
o They work INCREDIBLY hard. They don't just show properties they also vet clients, keep track of all viewings and when necessary, re-call them when things change.
o They helped me prepare the flat. And discussed marketing strategies.
o They highlighted my property when it needed it (at their expense)
o They just never gave up even though we had some offers fall through.
They were friendly, helpful, efficient and hard working - who could ask for more?
Thank you James, Wendy and Henry from MyLondonHome.
Jim · 2 November 2022
★★★★★ 5/5
GoogleI had dealt with MLH on previous occasions as they had been my letting agents, so when a sale fell through via another agent, MLH were an obvious choice to pick up the phone to. My contact point, Chris Ashman-Adams is a rare gem among estate agents. Professional, communicative, transparent and updates were always by phone call rather than the easy way out via email. Chris epitomises what estate agents should be. Thank you MLH for a job well done. RJD
Richard · 25 August 2022
★★★★★ 5/5
GoogleWe chose MyLondonHome as we found the staff trustworthy, easy-going and understanding our requirements from the beginning. They helped us to sell our London flat in less than 3 months and managed to find a perfect buyer for it. They helped us a lot during the sale process from sharing their professional knowledge with us, being flexible on clients’ viewing times to just helping us printing a few pages in their offices - nothing was a trouble whatever we asked for. Working with Henry, James and Steven was a pleasure and we would definitely like to recommend them to anyone who’s looking to sell or purchase a property in London.
Weronika · 30 July 2022
★★★★★ 5/5
GoogleI am very happy to thank Matthew Ross.
It is a huge relief always, to know that Matthew
is ready and able to solve any problem that I
have with maximum speed. He restores
harmony-even around public holidays!
Matthew always replaces any potential drama with
positive action and keeps me informed of every step.
Thank-you so much Matthew, for a great personal service!
A · 21 September 2016
Agent replied
Hello Hans. Thank you very much for providing such an excellent review. It is great to learn that our Property Management team are looking after you and your property and I will ensure that the feedback is sent to Matt and his manager. I hope we can continue to assist you a long time to come. Adam Solomons. Customer Care Manager.
★★★★★ 5/5
GoogleI am very happy to thank Matthew Ross.
It is a huge relief always, to know that Matthew
is ready and able to solve any problem that I
have with maximum speed. He restores
harmony-even around public holidays!
Matthew always replaces any potential drama with
positive action and keeps me informed of every step.
Thank-you so much Matthew, for a great personal service!
Hans · 31 July 2016
Agent replied · 30 July 2023
Hello Hans. Thank you very much for providing such an excellent review. It is great to learn that our Property Management team are looking after you and your property and I will ensure that the feedback is sent to Matt and his manager. I hope we can continue to assist you a long time to come. Adam Solomons. Customer Care Manager.
★★★★★ 1/5
GoogleGreat experience with Adam and the team. Have sold 3 more properties through them now and every time they have delivered.
Lee · 23 May 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
