Century 21 London Central Westminster reviews

★★★★★ 1/5

Google

We had the misfortune of renting a flat managed by these guys. The least responsive, most disorganised agency team I ever dealt with. Every single request was a mission as it had to be chased infinite times (only phone as emails received no response), and to finish it all off they completely forgot to book checkout for the agreed move out day before charging us for another professional clean. That's until we complained and they eventually changed their mind. Staff are generally polite when we do get through to them, but that's the only positive.

Nikita · 24 October 2018

★★★★★ 5/5

Google

Michael was helpful and responsive to our questions and everything regarding the move was settled very quickly. Great service from Remax.PositiveResponsiveness, Professionalism

Iain · 23 October 2021

★★★★★ 5/5

Google

Amazing experience with Century 21 very friendly and professional office staff member Joolee who dealt with my query.

Chima · 16 April 2025

★★★★★ 5/5

Trustpilot

Agent Abhi is a true professional

Agent Abhi is a true professional, unique approach to the client and quick resolution of any issues! Highly recommend!

Дмитрий · 6 August 2024

★★★★★ 2/5

Google

Not impressed and feeling sorry for the vendor. I wanted to view property and the first person on the phone was friendly and helpful. Unfoturnately the address provided to view the property was at best misleading and was incorrectly - by a long way - shown on the map. When I phoned the agent supposedly at the flat to be viewed he failed to answer his mobile or return my call. Tried again today to potentially view the flat but was broadly be met by bad manners (agent who was supposed to be at the viewing last time) and failure to listen. Fortunately the property in question is not my top priority so I don't need further contact with Remax Central. I certainly will not be using them to sell any of my flats.

Nick · 25 October 2015

★★★★★ 1/5

Trustpilot

Avoid at all costs!

Toowoomba Office staff are rude, argumentative, openly hostile & will use intimidation/threats regularly. When asking questions you can expect to be lied to, harassed and essentially blackmailed into an agreement that won't help & Century 21 won't bother to action on their end anyway. Double check your invoices! Everything is overcharged & padded out!Would never recommend.

Deraj · 3 December 2020

★★★★★ 5/5

Google

5 star service from Century 21! Our agent was Bri, and she was excellent at providing us good market valuation for our property. She also provided some ideas for the works that we had used, which was much appreciated. Pros: - Communication - Area Knowledge - Professionalism

Mikhel · 23 October 2023

★★★★★ 5/5

Google

Friendly and caring staff. Resolve problems efficiently and on time during my experience with them.

Jimmy · 16 April 2025

★★★★★ 5/5

Google

Joolee is always wonderful to talk to. Very helpful.

Uncreativity101 · 3 December 2024

★★★★★ 5/5

Google

We have bought and sold a number of properties in the Westminster area using Michael Boneh from REMAX as our agent. He has always been polite, friendly as well as ultimately professional. He replies by return and with sound advice. He is not ‘pushy’! He is flexible with arrangements and nothing is too much trouble. We will use Michael again in the future.PositiveResponsiveness, Quality, Professionalism, Value

Nick · 23 October 2021

★★★★★ 5/5

Google

Great people always delivers on time.... looking forward to doing more things with you....

Christopher · 16 April 2025

★★★★★ 1/5

Google

Was very dismayed by the whole experience. Paid my fee in expectation of a reasonable and focused service. Instead, had very little input and no worthwhile service. Very casual attitude and contact with the office was brushed aside. A complete waste of money. The nominated agent did not produce the goods and did not seem at all interested in doing much at all. Certainly would never recommend.NegativeResponsiveness, Quality, Professionalism, Value

Cristian · 23 October 2020

★★★★★ 5/5

Google

Michael helped me for transaction and letting out a property. He is very hardworking and was always ready to walk extra miles to ensure that process remained smooth for us. Also, a very patient, resourceful guy who has answers and contacts to solve almost every problem we had. I highly appreciate his hard work and professionalism in negotiation, sales, expectation management, marketing and letting.PositiveProfessionalism

Rahul · 23 October 2021

★★★★★ 5/5

Google

We have been dealing with Michael Boneh for a number of years and he is a very professional agent. He has sold several of our properties and has been a very calm and understanding presence who is always readily available to offer advice. …

SERI · 16 April 2025

★★★★★ 5/5

Google

I was in a very difficult situation and needed to sell my commercial property which had many complications. I was given a excellent service by remax commercials in particular Saaby. There were multiple offers within day’s and they managed all the headache. All SOLD and sorted....PositiveResponsiveness, Quality

Kam · 23 October 2021

★★★★★ 1/5

Trustpilot

Awful customer service

Wow I came in here after having a bad experience with sales staff for lettings. Rude, no customer service at all! They even gave me complaints number and e-mail as if they didn’t really care. So feel as no point of complaining as judging by all the comments both in hs is going to happen.

Suz · 22 October 2022

★★★★★ 1/5

Trustpilot

Communication is absolutely terrible

Also known as Symonds and Greenaway at least in Peterborough. They very rarely answer their phone. You can leave messages for them to call back, but they won't call you back. When you do speak to them, they will tell you they'll call you back with information on a property you inquired about... they will not. They do not reply to emails. Communication is just terrible all around.

Head · 10 February 2024

★★★★★ 4/5

Trustpilot

Paulina at Century 21 Goodmayes

Paulina at Century 21 Goodmayes has been very good since they took over management. Fast, efficient and via the whatsapp group she started always on call.

Richard · 30 August 2023

★★★★★ 1/5

Trustpilot

Enquired about a rental which was…

Enquired about a rental which was advertised as pets accepted, phoned up, sorry no pets accepted. Passed through to another person, he said the landlord would allow 1 cat, but wouldn't check if he would accept 2. Very dismissive, very rude, felt like I was committing a crime or something by enquiring. After the phone call, the ad changed within 5 minutes and removed pets allowed! Even though they said 1 would be allowed. So they are robbing people with pets of opportunities, not because landlords don't mind, because they do.

Daniel · 9 February 2023

★★★★★ 5/5

Google

Very professional and available staff

Nicolò · 16 April 2025

★★★★★ 5/5

Google

Jill Watson helped us recently thank you Jill

Valeri · 23 October 2021

★★★★★ 5/5

Google

Thank you Jill Watson for your professional service

Madona · 23 October 2021

★★★★★ 1/5

Google

Please do not forget to take photos of the property when you move in if you are renting, these people will try and scam you out of your deposit. These people leased me a property in poor condition, then lied and said the poor state of the property was my fault - to try and claim all of my deposit at the end of tenancy Toilet seat cracked, was not replaced for whole year Mould so bad it damaged my clothes Tried to take £1200 pounds from deposit for usage marks I gifted them a toaster after asking if they wanted it, then they proceeded to try and charge me double the price of the toaster to clean it?

Collwyn · 23 October 2022

★★★★★ 5/5

Google

Thanks Jill Watson, She helped us recently

Dorote · 23 October 2021