Century 21 London Central Westminster reviews

★★★★★ 5/5

Google

We have bought and sold a number of properties in the Westminster area using Michael Boneh from REMAX as our agent. He has always been polite, friendly as well as ultimately professional. He replies by return and with sound advice. He is not ‘pushy’! He is flexible with arrangements and nothing is too much trouble. We will use Michael again in the future.PositiveResponsiveness, Quality, Professionalism, Value

Nick · 23 October 2021

★★★★★ 5/5

Google

Great people always delivers on time.... looking forward to doing more things with you....

Christopher · 16 April 2025

★★★★★ 1/5

Google

Was very dismayed by the whole experience. Paid my fee in expectation of a reasonable and focused service. Instead, had very little input and no worthwhile service. Very casual attitude and contact with the office was brushed aside. A complete waste of money. The nominated agent did not produce the goods and did not seem at all interested in doing much at all. Certainly would never recommend.NegativeResponsiveness, Quality, Professionalism, Value

Cristian · 23 October 2020

★★★★★ 5/5

Google

Michael helped me for transaction and letting out a property. He is very hardworking and was always ready to walk extra miles to ensure that process remained smooth for us. Also, a very patient, resourceful guy who has answers and contacts to solve almost every problem we had. I highly appreciate his hard work and professionalism in negotiation, sales, expectation management, marketing and letting.PositiveProfessionalism

Rahul · 23 October 2021

★★★★★ 5/5

Google

We have been dealing with Michael Boneh for a number of years and he is a very professional agent. He has sold several of our properties and has been a very calm and understanding presence who is always readily available to offer advice. …

SERI · 16 April 2025

★★★★★ 5/5

Google

I was in a very difficult situation and needed to sell my commercial property which had many complications. I was given a excellent service by remax commercials in particular Saaby. There were multiple offers within day’s and they managed all the headache. All SOLD and sorted....PositiveResponsiveness, Quality

Kam · 23 October 2021

★★★★★ 5/5

Google

Great professional service, thanks Michael and team! KR, Yuri

Yuri · 11 October 2024

★★★★★ 1/5

Trustpilot

Awful customer service

Wow I came in here after having a bad experience with sales staff for lettings. Rude, no customer service at all! They even gave me complaints number and e-mail as if they didn’t really care. So feel as no point of complaining as judging by all the comments both in hs is going to happen.

Suz · 22 October 2022

★★★★★ 1/5

Trustpilot

Day light robbers STAY AWAY DONT RENT FROM THEM

Day light robbers I rented an ensuite room at the university court. Living there was a nightmare for the following reasons: 1. They didn't do background check on the other tenants and ended up living next door to highly disturbed stalker room mate who ended up destroying his own flat and the police called to evict him. 2. people are allowed to smoke in the flats 3. If anything breaks down they dont repair it. We went for weeks with no hot water and we didnt get compensation. 4. Everytime you call them soon as you sign the contract they keep passing you to other colleagues without resolving the issue. on the january 2023 i gave email1 m notice to leave the accommodation. The property manager called asking if i can move out sooner so that someone else moves in and i will get reimbursed on my 1 m notice rent. I agreed and moved out. However until now i have not received my money back. My flat mates and the agency confirmed someone moved into my room a week after i left. Unfortunately Daniela Dacosta, Ben Symonds, Curtis the property manager have been giving me a run around and still my money is not refunded we are now in March despite many emails, calls and walking into the agency. I have hired a lawyer and will pursue the agency via small claims court as i need the money i work hard for back. I am shocked at the way the agency has treated me and they have put me in financial difficulty causing my depression. Further more they have also not refunded my deposit despite requesting it vis DBS. please do not rent from them.

Rose · 5 March 2023

★★★★★ 1/5

Trustpilot

Enquired about a rental which was…

Enquired about a rental which was advertised as pets accepted, phoned up, sorry no pets accepted. Passed through to another person, he said the landlord would allow 1 cat, but wouldn't check if he would accept 2. Very dismissive, very rude, felt like I was committing a crime or something by enquiring. After the phone call, the ad changed within 5 minutes and removed pets allowed! Even though they said 1 would be allowed. So they are robbing people with pets of opportunities, not because landlords don't mind, because they do. This is discrimination. Clearly the landlord is happy with pets, but they don't want enquires or to allow people with pets to rent through them. Felt like they were just making up stuff as they went alone. Do better! Be better! If this is not, it should be illegal.

Daniel · 9 February 2023

★★★★★ 5/5

Google

Very professional and available staff

Nicolò · 16 April 2025

★★★★★ 5/5

Google

Jill Watson helped us recently thank you Jill

Valeri · 23 October 2021

★★★★★ 5/5

Google

Thank you Jill Watson for your professional service

Madona · 23 October 2021

★★★★★ 1/5

Google

Please do not forget to take photos of the property when you move in if you are renting, these people will try and scam you out of your deposit. These people leased me a property in poor condition, then lied and said the poor state of the property was my fault - to try and claim all of my deposit at the end of tenancy Toilet seat cracked, was not replaced for whole year Mould so bad it damaged my clothes Tried to take £1200 pounds from deposit for usage marks I gifted them a toaster after asking if they wanted it, then they proceeded to try and charge me double the price of the toaster to clean it?

Collwyn · 23 October 2022

★★★★★ 5/5

Google

Thanks Jill Watson, She helped us recently

Dorote · 23 October 2021

★★★★★ 5/5

Google

Thanks Jill, she is trustworthy land honest

Luka · 23 October 2021

★★★★★ 5/5

Google

Excellent service from Mr Michael Boneh. Highly experience agent with real understanding of the property market. Unlike many other agents he is also very approachable and contactable and does his best to help the client.

Mariana · 16 April 2025

★★★★★ 5/5

Google

thanks Jill Watson for professional service

Ia · 23 October 2021

★★★★★ 5/5

Google

I can’t recommend the services of Mr. Michael Boneh highly enough. He is personable and an excellent professional. He has been extremely helpful and responsive all throughout the process, and incredibly knowledgeable. He’s really gone above and beyond for us. Thank you for your patience!

Altea · 23 October 2022

★★★★★ 1/5

Trustpilot

I’m purchasing a property through…

I’m purchasing a property through Century 21 in Peterborough and I have to say they are indeed incompetent and rude. The communication is the worst I’ve ever experienced with estate agents. Since my viewing and then subsequent acceptance of offer back on 2/3 Feb I’ve had no communication from them at all. Only when I’ve called have I managed to get some answers to my questions. Really disappointed at being treated this way especially with snarky comments from some of the staff.

LT · 7 March 2022

★★★★★ 1/5

Google

I called to enquire about a commercial shop for rent and talked to a lady at the office who was very rude and not willing to help at all. Very poor manners on the telephone and certainly will not be looking to rent through this agent ever again. Do not waste your time calling them.

Qadeer · 23 October 2020

★★★★★ 1/5

Google

Without our permission they listed our property on Right Move for less than the price of our official listing. This is certainly unethical and i'd think highly illegal. We only found out because other agents called to see if we could list with them as well! Who knows how many prospective tenants contacted them through their advert rather than us directly.

Nick · 24 October 2017

★★★★★ 5/5

Google

Just would like to express my gratitude to Mr.Singh that went above and beyond to make sure me and my partners were in sync through every step of our completion. Will definitely recommend Remax.PositiveProfessionalism

Aydin · 23 October 2021

★★★★★ 1/5

Trustpilot

I genuinely felt like I was in a tv…

I genuinely felt like I was in a tv show where I was being pranked, worst business I’ve ever dealt with. We arranged a viewing for 5pm on Thursday with Ben, my partner and I took time off work for it. We arrived at 4:50pm to view a two bed flat in maidstone. 5:05pm - still no sign of Ben. We called the office, they told us he was doing another viewing and would be with us shortly. 5:30pm, after waiting outside for 40 minutes at 4 degrees, we called the office back. I was met with a rude and dismissive older woman who tried to tell me he was showing another flat at 5:15pm and we were after, which was a lie as we were booked at 5pm and had been outside since 4:50pm. I explained that was impossible as we were there at 4:50pm and she abruptly put me on hold for about 5 minutes. Eventually she came back to tell me Ben had been called away suddenly because another property that had ‘broken locks’ so he had to rush over there to call out a locksmith to fix it. 1. Why would he need to be there to meet a locksmith? - how would that help the situation unless he is also a locksmith? 2. He didn’t even bother to call us or the office to let us know he couldn’t make the viewing. It seemed like an obvious lie and we still can’t make sense of it now. The woman did apologise and offered us another viewing for 12:30 on Saturday. We reluctantly agreed. 12:20 Saturday: we turned up and saw Ben take another couple into the apartment. 12:28 - Ben came out of the flats, got in his car and drove off. We got out of our car to try flag him down. He stopped, got out and asked us if we were going to view a flat. He did not apologise for wasting almost two hours of our day on Thursday or even acknowledge it happened. He admitted he forgot he was booked in with us for another viewing on Saturday and was leaving. He then showed us the property and continued to lie throughout the viewing, first claiming the property just needed a ‘tidy’, then once we got in the door and saw how disgusting it was he said he’d not seen the property, then said that others had turned down the property in recent viewings because of the state of it (he also told us we were the first to view the property). It honestly seemed like he thought we were stupid and had no memory of what he said previously to the point I thought we were being pranked. I have never seen as estate agent company act so unprofessionally in my entire life and encourage everyone to be cautious about using them to rent or buy in the Maidstone area.

Kris · 11 December 2021