Century 21 London Central reviews

★★★★★ 1/5

Google

Absolutely disgraceful experience with Century 21 in London, specifically dealing with Sabir. We were effectively discriminated against for having a child. We were told that the landlord had a “bad experience” with tenants who had children previously, and on that basis, we were not even properly considered. That is completely unacceptable in this day and age. Since when is having a family a reason to be rejected? This is blatant bias and feels like outright discrimination against people with children. Instead of assessing us fairly as tenants based on £250,000 per annum income, references, and suitability they judged us purely on the fact we have a child. Sabir handled the situation terribly. There was no professionalism, no attempt to support us, and no effort to challenge the landlord’s clearly prejudiced stance. It felt like they were completely comfortable going along with it rather than doing their job properly. Families should be treated with respect, not excluded because of someone else’s past experience. This agency seriously needs to review its practices. Would not recommend to anyone especially if you have children.

Rob · 9 April 2026

★★★★★ 5/5

Google

We engaged Century 21 to sell a leasehold flat in Pimlico. There were some quite difficult aspects involved and these were handled professionally, as well as courteously, by Andrea Frigo, the lead conveyancer. The result was a successful sale, satisfactory to all parties. We would not hesitate for a second to use this company again or to recommend it to others.

M · 16 January 2026

★★★★★ 5/5

Google

Valentins was brilliant all the way through the sale. Usually estate agents send junior sales “associates” to do viewings, but Valentins took care of all viewings himself. He also kept in contact throughout the conveyancing process. Would highly recommend.

Markus · 16 March 2026

★★★★★ 5/5

Google

We recently purchased a property through Century 21. Valentins was excellent, helping us throughout the process with clear straightforward advise. We really appreciated his guidance and honesty which helped to make the buying experience quick and straightforward.

Jamie · 16 March 2026

★★★★★ 5/5

Google

Andrea and his team did a great job managing the sale of my Aunt’s flat. I was not in London and they did more than I expected an agent ever would to help.Many thanks.

John · 2 April 2026

★★★★★ 5/5

Google

Michael was very professional and nice to work with. Made it a very streamlined process and helped with any problems we encountered.

Pablo · 16 March 2026

★★★★★ 5/5

Google

I chose Century 21 in April 2023 to market my Pimlico flat because Michael Boneh impressed me as far more thoroughly prepared than other agents, and also more knowledgeable. Neither of us could have anticipated the range of difficulties we 'd encounter before the flat was finally sold in November 2025; but Michael's professional expertise, his advice, his numerous proactive interventions to resolve difficulties, and the support he gave me during that time were invaluable. I can't recommend him too highly

Marian · 16 December 2025

★★★★★ 1/5

Google

I am writing this review to express my deep dissatisfaction. Despite the high rent I pay, their response to maintenance issues in my property has been consistently neglectful and unprofessional. Requests for essential repairs are frequently ignored, and the agency only seems to show interest in communication when it benefits them, such as during property viewings. What’s equally frustrating is the agency’s overall attitude. There is a clear lack of respect and professionalism in their interactions, which is not acceptable in a client-agent relationship. As a tenant, I expect and deserve prompt and courteous service, which has been sorely lacking. I am urging the agency to take immediate steps to address these maintenance issues and to improve their customer service. Potential tenants should be aware of these issues before considering a property managed by Marwan Samaha

Xinwei · 26 January 2024

★★★★★ 5/5

Google

Michael has been a pleasure to work with throughout the whole process and would highly recommend! Thank you again and as promised the coffee’s are on me when I’m next passing!

Kevin · 16 November 2025

★★★★★ 5/5

Google

Anwar Lekki was truly exceptional. I met him at a home buying seminar that was focused on Belgravia area. I was impressed with his level of knowledge and the amount of insight that he had about the market. It was a no-brainer for me to work with him since I was set on rent in the area and I’m so thankful I did. Anwar was ALWAYS available for home tours. He was very quick and responsive it was incredible. If he didn’t pick up, He always call back no longer than 5 minutes later. Seriously. I decided to rent a newly renovated flat. Going in he highlighted what it took to be proceedable and presented me research to make sure progress was being made and correctly. Defiantly Recommend!

Bella · 23 October 2023

★★★★★ 4/5

Google

Michael Boneh was someone known to me as he was the person who ‘sold’ me my flat originally. This made it a sensible option for Michael to sell the property on my behalf. He acted diligently and responsibly throughout, guiding and advising in turn. In his role Michael fully met my expectations.and whilst I may have wanted a quicker outcome with a greater return, that was not what the market could offer. I would have no hesitation in engaging with Michael again.

Robin · 23 October 2023

★★★★★ 5/5

Google

Another big vote for Michael Boneh. Having lived in Page Street for some time I was aware that he knows the area intimately and could be relied upon to market my property in the best way. He provided a bespoke and friendly service and had no problem selling my flat for an appropriate price, accompanying the transaction to completion. And definitely the most likeable estate agent I've ever encountered. Ignore the flashier competitors who over promise and under deliver. Michael was a pleasure to do business with. Thank you.

Stuart · 23 October 2023

★★★★★ 1/5

Google

Jill Watson was the most difficult agent I have ever worked with - and I have rented 7 different properties in my adult life. She was very hard to get in contact with, taking multiple days to respond to urgent emails and barely responded on …

Lisa · 16 April 2025

★★★★★ 5/5

Google

I have been in the property for less than a week, but so far Jill was very helpful, nice and understanding. She is such a sweet woman, always trying to comprehensively help tenants. I will make sure to leave another comment in a few months …

Rita · 16 April 2025

★★★★★ 5/5

Google

Michael is incredible, super helpful and friendly!!

George · 16 March 2026

★★★★★ 5/5

Google

Michael was extremely helpful and kind from the moment of the viewing to moving in! His professionalism and kindness did not go unnoticed. Moving can be extremely stressful although he ensured this was as blissful as possible.

Marco · 3 May 2025

★★★★★ 5/5

Google

Working with Century 21 was a fantastic experience, thanks to my agent, Jill. Her deep market knowledge, attention to detail, and genuine care for my needs made the entire process seamless. Jill was always available, offering expert …

Luca · 16 April 2025

★★★★★ 1/5

Trustpilot

Daniel the manager unprofessional

Dan the ‘manager’ at century 21 Liverpool south unprofessional, rents houses out with shit stains on the toilet and holes in doors, and has audacity to charge out of the deposit for leaving some pots in the garden and not trimming the front garden bushes. Also takes out a cleaning fee with no cleaning receipts or photos because the house was spotless unlike when moved in. Pictures were taken by us of how the house was left. Avoid, also harass tenants and threatens with ccj if don’t move out in time for house sale with no legal grounds to threaten this. Screen shots of threatening and pushy emails asking why my parents are waiting for council/housing association home as they won’t get one with my dad earning. Absolute bullshit

Katie · 15 November 2024

★★★★★ 5/5

Google

I found an amazing flat to rent last minute with century21 while I was abroad, and honestly, I couldn’t have done it without Valentins. He made everything so easy and smooth from a distance. He sent me videos, answered all of my questions, and gave me total confidence in moving forward without seeing the place in person. What really impressed me was how helpful he has been even after I moved in. Anything I need, no matter how small, he’s quick to respond, and this even on weekends or bank holidays. Genuinely one of the best experiences I had with a real estate agent in London!

So · 2 June 2025

★★★★★ 5/5

Google

Thank you Michael Boneh for all your help over the purchase of our flat. Thanks to you, we finally have a room for our little one ! During the full process, I have been impressed by your professionalism and your interest in your clients. You helped us to find the right home and guided us around the full buying process. It is very rare to find someone who really cares and we have been really lucky to find you. I wanted to thank you again for your patience and your advice. Among all my experience (and we looked for a long time to buy), you have been the most hard worker, knowledgeable and trustworthy real estate agent we have met. Adrien

Adrien · 23 October 2022

★★★★★ 5/5

Google

Our Agent Bri was so helpful when we visited the property and answered all of our questions and concerns. We rented that property, and even after we moved in she always immediately responded to any questions and helped us with any issues to make sure it was all resolved. She is always super friendly and available, we have had a great experience with her.

Giulia · 27 November 2023

★★★★★ 1/5

Trustpilot

Avoid this letting agency if possible

Avoid this letting agency if possible. Incredibly vague with details, lots of miscommunication and very slow to process deposits and paperwork. Paid a deposit, submitted lots of paperwork and then heard nothing back until we were suddenly told that someone else was going to take the flat unless we paid more, basically extortion as this shouldn't really be allowed as it negates the purpose of a holding deposit. When we moved in we were only provided with one key, and after two weeks of asking, they eventually got round to giving us another, only after I highlighted that failing to do so may constitute breach of contract as it was essentially withholding access to a property and facilities that we were currently paying for.

N/A · 14 February 2026

★★★★★ 5/5

Google

I would wholeheartedly recommend this agency based on the excellent service I received, both when looking for a property and as a tenant. Thank you Jill and CENTURY 21 team!

David · 16 April 2025

★★★★★ 5/5

Google

We went through a complex purchase this October 2020 and the team in Re/Max was so professional, and went beyond its way to facilitate the overall process that we highly recommend them. Andrea knows how to manage the emotional part of transaction and he is trustworthy. Gabriela is always available to support client and had useful ideas. We bought in parallel another property with a different agent and Re/max Pimlico was miles better in terms of client centricity and satisfaction.PositiveProfessionalism

Team · 23 October 2021