Every review we hold for the Westbourne office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThis is my second year using the lettings team at Palmer Snell Westbourne. Jack, Ahmed and James have provided an absolutely professional and responsive service. They helped with advice, tenant contact and managing the way through the issues presented by the pandemic. They have just helped me find my latest tenants and I am impressed with the speed and communication I received at each stage of the process.PositiveResponsiveness, Quality, Professionalism, Value
David · 27 August 2021
Agent replied · 31 May 2023
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GooglePalmer snell have dealt with a couple of my properties and and I found Matthew Theobald and was very impressed with their level of service and professionalism. I would highly recommend to anyone looking to market their property.
Alex · 27 June 2024
Agent replied · 26 August 2024
Thank you for your glowing 5* review and recommendation Alex. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWestbourne Palmer Snell provided an excellent service for the sale of my property. They achieved a quick sale and provided excellent support and communications throughout the whole process. Would highly recommend!
Andy · 17 October 2024
Agent replied · 24 October 2024
Thank you Andy for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleI recommend Palmer Snell as your go-to property rental agency. They are quite reliable, their customer service is top notch and they treat your application with such dispatch that leaves you impressed and highly satisfied.
Lanre · 5 August 2024
Agent replied · 26 August 2024
Thank you Lanre for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleBig thanks to Anna, Ella & Sammi who helped me find a home in Bournemouth area. Very efficient and friendly, will recommend to friends and family. Thank you!!
Mr · 9 June 2019
Agent replied · 8 June 2023
Thank you for your 5* review! It is great to read that you had such a wonderful experience and I will of course pass your kind words onward. Best wishes, Scott
★★★★★ 5/5
GoogleElla and Anna were very helpful in arranging a move in date at short notice.
Can't fault them at all.
Great service and pleasant folk.
Stoo · 8 June 2020
Agent replied · 8 June 2023
Thank you for your kind comments and 5* review! Your words have been made known to our local team. Best wishes, Scott
★★★★★ 5/5
GoogleAmazing experience dealing with Matt and the team at PS Westbourne.. could not have been more responsive and helpful!!
Stuart · 28 May 2024
★★★★★ 5/5
GoogleAmazing service of Ahmed and the team. Very good communication and helpful. Thank you for you good job !
Raluca · 8 June 2021
Agent replied · 8 June 2023
Many thanks for your fantastic 5* review. Best wishes Lucy, Customer Relations.
★★★★★ 1/5
GoogleWe have had a terrible experience with Palmer Snell Westbourne. We have been trying to sort out an issue with a letting since the end of May. I have had to call multiple times, most of the time I get a message service, and send multiple emails, many of my emails go unanswered. I would not recommend them at all!
Brandon · 5 July 2022
Agent replied · 31 May 2023
I am sorry to read you feel this way. If you wish to contact us via review@countrywide.co.uk with full details I will be able to pass your concerns onward to our dedicated Customer Care Team.
★★★★★ 5/5
GoogleBought a property less than a month ago and they have been able to let it straight away. Very good communication and have kept me informed throughout.
Catherine · 3 October 2024
Agent replied · 24 October 2024
Thanks for the excellent 5* review Catherine! Thanks for your thoughtful comments about our Westbourne team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent service and support from the very first contact. Daisy and Lee helped us with everything from the viewings, questions about the property, liaising with the landlord, documentation, and a smooth move in process. I am grateful for the super friendly and helpful assistance.
Thanks! Alex :)
Alex · 28 August 2023
Agent replied · 26 November 2023
Hi Alex, It has been brilliant to read your 5* review of our local team. Best wishes, Scott @ Customer Care
★★★★★ 5/5
Google1st class service by 1st class staff my sale went through without a hitch thanks to the two Matthews who where always on the case
Cockney · 24 September 2024
Agent replied · 24 October 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHad a really smooth experience viewing & renting a place with Ella & would recommend this estate agent - really understanding and laid back but everything was done in a really efficient, professional & timely manner
J · 28 February 2024
Agent replied · 28 April 2024
Many thanks J for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat service and very welcoming sales team. Special thanks to Mackenzie Lane
Ash · 27 June 2024
★★★★★ 5/5
GoogleMy agent was Ella Perkins. I was very impressed how professional and helpful she was. I can really recommend Palmer Snell with such a good people in there.
Tomasz · 27 June 2024
Agent replied · 26 August 2024
Many thanks Tomasz for your stunning recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI highly recommend them. Friendly, responsive and professional staff. Especially Ahmed.PositiveProfessionalism
Sylwia · 27 August 2021
Agent replied · 8 June 2023
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe sales team of the Westbourne Branch is phenomenal. Couldn’t speak higher for Magda and Kerry. Excellent service.
Tasos · 9 June 2019
Agent replied · 8 June 2023
Many thanks for your fantastic 5* review. Best wishes, Lucy.
★★★★★ 5/5
GoogleGreat company,everso helpful, found me the perfect property, highly recommend Ahmed
Liam · 8 June 2021
Agent replied · 8 June 2023
Thank you for your 5* review and brilliant comments! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleI cannot praise Matt at Palmer Snell enough for his persistence and diligence in selling my late mother’s flat in Westbourne. Always professional and friendly he helped me and my siblings overcome various obstacles to achieve a satisfactory conclusion. I’d recommend him without hesitation.
Richard · 1 April 2023
Agent replied · 31 May 2023
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleOur gratitude goes to Lee, Daisy and Kayleigh whose professionalism has been second to none, finding and moving in good tenants in less than a month of being instructed, was exceptional team work
Thank You
Nadia · 27 October 2023
Agent replied · 26 November 2023
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMy partner and I get our current home with them. Our agent was Ahmed at Westbourne office. His help was brilliant and most importantly, he was in contact at all times in a friendly and efficient manner. As long as there are such agents, we recommend finding a home with this company.PositiveResponsiveness, Professionalism, Value
Javyoneto · 27 August 2021
Agent replied · 31 May 2023
Thank you for your wonderful 5* review and kind comments! Kind regards, Scott @ Customer Relations
★★★★★ 5/5
GoogleWe have recently let a flat through Palmer Snell Westbourne, mostly dealing with Ahmed but also Jack & James.
All 3 were great throughout, really informative and keeping us updated every step of the way! Really pleased with the service we had!
Thanks guys, we’re super happy in our new home!PositiveResponsiveness, Quality, Professionalism
Sam · 27 August 2021
Agent replied · 31 May 2023
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleAmazing customer experience and a top agent in Bournemouth. Can’t say a bad word. Special shout to Daryl who has been first class
Luke · 14 April 2024
Agent replied · 28 April 2024
Thank you for your brilliant 5* review and thank you for your kind words Luke Dash. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleTook 14 months for my move.
Was told there was no chain when there was.
Constantly given incorrect updates I.e. next week, next month.
Was recommended a solicitors who were beyond a joke.
Lost paperwork.
No apology.
Safe to say I wont be using them again.
Jacob · 31 May 2022
Agent replied · 31 May 2023
Hello, I am sorry you feel this was please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.