Every review we hold for the Westbourne office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe have just sold our flat in Poole through Palmer Snell of Westbourne. I cannot recommend them highly enough. The entire team were very professional and extremely helpful. Special thanks to Matthew for excellent advice and fantastically calm negotiation between us and our buyers even when the going was rough. Excellent all the way. Thank you.
Shahine · 31 January 2023
Agent replied · 31 May 2023
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleHad dealings with Palmer Snell for a number of years. Good people to do business with. Ellis was particularly helpful. Hope to use them again soon.
Steven · 13 November 2024
Agent replied · 11 December 2024
Thank you for taking the time to leave us this great 5* review Steven. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI was shown around by Ellis Young. He was very efficient, polite and kowledgeable about the property I was viewing. Took his time and was not rushed.
Robert · 24 March 2026
Agent replied · 14 April 2026
Thank you for taking the time to leave us a review! We are thrilled to hear Ellis provided such efficient, polite, and knowledgeable service during your property viewing. We pride ourselves on ensuring our customers have a thorough and stress-free experience. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleMathew and his team at Palmer Snell Westbourne went over and above in dealing with my late fathers home and now currently selling my own home would recommend five star .
Steve · 27 June 2024
Agent replied · 26 August 2024
Many thanks for the fantastic recommendation and 5* review Steve. Kind regards, Lucy, Customer Relations.
★★★★★ 2/5
GoogleEvery time I request to view a property, I get a phone call from a woman called Ella, asking all sort of questions, yes, I understand they need to know if I can afford to pay the asking price, what I don't get is why afterwards I get bombarded with texts about properties I am not remotely interested. Have you heard about GDPR? I just want a viewing, tell me date and time, all the info I have already given online and don't want to register! It is frustrating!
B · 28 May 2024
Agent replied · 26 August 2024
Thank you B D for making us aware of your experience, please do contact us via review@countrywide.co.uk should you wish to discuss further. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleElla from the first point of contact was extremely responsive, professional and helpful and within hours a list of potential properties had been supplied. Having had the opportunity to review these viewing were arranged. Again the viewing was very professionally executed and Ella again was very knowledgeable and helpful. My opinion that she is definitely a credit to her company. I took great delight in advising the other large estate agent companies who took days to even make the initial contact that they were too late as I had already found a property.
Ian · 28 May 2024
Agent replied · 26 August 2024
Thank you for sharing your positive experience with Ella! We are delighted to hear that she provided you with excellent service and helped you find a property efficiently. We appreciate your kind words and will be sure to pass on your feedback to Ella. If you need any further assistance, please do not hesitate to contact us.
★★★★★ 5/5
GoogleI would like to recommend the Countrywide Deposit Scheme team, particularly Liz Pope who has been very thorough & professional in dealing with claiming against negligent tenants who caused many thousands of £ of damage. Liz has guided me in gathering evidence to at least secure some funds back.
Maria · 10 March 2023
Agent replied · 31 May 2023
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMatthew was a very well-presented gentleman , polite and very welcoming upon meeting us , He was knowledgeable on the property we looked at too.
Was a great agent
Michelle · 28 May 2024
Agent replied · 26 August 2024
Thank you for your kind words, Michelle! We're delighted to hear that Matthew provided you with a great experience and was knowledgeable about the property you viewed. We appreciate your feedback and hope to assist you further in the future.
★★★★★ 4/5
GooglePretty impressed with Parker Snell's attention to detail and sensible advice/comments concerning a particular property. Valuations seem realistic, too, and I woudn't hesitate to use them again regarding property in the area.
Amar · 14 December 2025
Agent replied · 14 April 2026
Thank you for your kind words! We are thrilled that you were impressed with our attention to detail and sensible advice. Our team strives to provide accurate valuations and we would be honored to work with you again for any future property needs in the area. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleLovely staff, very easy to deal with and very responsive. I would recommend Partner Snell Westbourne as an excellent service.
PSR · 10 October 2024
Agent replied · 24 October 2024
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleJust wanted to say a massive thank you to Benjamin and his team. They were efficient, honest and kept me updated at every stage. I would happily use Benjamin to sell my next home and would highly recommend him and Palmer Snell. Thank you - Bill.
B · 1 January 2023
Agent replied · 31 May 2023
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleImpeccable service
Smooth sailing to find and rent a flat with.
Daisy is ever so helpful, nothing was too much trouble and Lee is a fantastic manager who also went above and beyond to give us the very best experience.
Would definitely recommend!
Lily · 1 April 2023
Agent replied · 31 May 2023
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleThank you Ella for helping us we appreciate it so much. You have been amazing. I hope you progress further.
Robert · 5 August 2024
Agent replied · 26 August 2024
Thank you for taking the time to leave us this amazing 5* review Robert. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleDaryl and the team have been first class, selling my flat within a week of being on the market (after previous agents failed to secure get any offers despite being with them for 3 months). The team were friendly, professional and ensured the everything was kept on track. Would highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
Tina · 27 August 2021
Agent replied · 31 May 2023
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleElla was very helpful at helping itself and my partner find our property. PalmerSnell are very on top of maintenance issues.
Alfie · 27 June 2024
Agent replied · 26 August 2024
Alfie, many thanks for your excellent 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe had an exceptional experience with Ellis, our sales agent! He was impeccably prepared and took the time to address all our questions thoroughly. His knowledge and attention to detail made our viewing not just informative but truly enjoyable. Thank you, Ellis, for providing such valuable insights and for making this experience a standout one! We highly recommend you!
Alexandru · 11 November 2024
Agent replied · 11 December 2024
Hello Alexandru,
Thank you for your wonderful 5* review! We're thrilled to hear that Ellis provided such an exceptional experience and made your viewing enjoyable. Your recommendation means a lot to us.
Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleThe team at Palmer snell Westbourne were so helpful in giving me up to date information on the local property market, and the benefits of selling my property or renting out. I highly recommend anyone with similar questions to go and have a chat with Matthew the branch manager and his team.
Amie · 28 May 2024
★★★★★ 5/5
GoogleMatthew was brilliant. Well informed and helpful. Answered all the questions we had and went above and beyond.
Kate · 28 May 2024
Agent replied · 26 August 2024
Thank you for your kind words, Kate! We're thrilled to hear that Matthew provided you with excellent service and exceeded your expectations. If you have any more questions in the future, feel free to reach out.
★★★★★ 5/5
GoogleGreat customer service, Ella has been very helpful and attentive 😊 👍🏻 …
Lisa · 22 August 2024
Agent replied · 26 August 2024
Many thanks for your marvellous 5* review Lisa. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFirst of all I would like to thanks to Daisy Double for a very fast response to all the questions and problems we had. And I do recomand Palmer Snell. They are very good agency.
Dan · 1 April 2023
Agent replied · 31 May 2023
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleLee was super helpful and knowledgeable which made the renting process much easier for me. I would recommend Palmer Snell to anyone looking to rent in this area.
Amy · 27 September 2023
Agent replied · 26 November 2023
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe had an excellent experience with Ellis, our sales agent! He was incredibly well-prepared and took the time to answer all our questions thoroughly. It’s clear he possesses a deep understanding of his business. We truly appreciate the valuable information he provided, making our viewing a standout experience. Thank you, Ellis! Highly recommended!
Olivia · 11 November 2024
Agent replied · 11 December 2024
Thank you for leaving us your superb 5* review and recommendation. Thank you Olivia for your delightful comments. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMackenzie was great - very friendly and helpful throughout the property viewing
Tom · 27 June 2024
Agent replied · 26 August 2024
Hi Tom, thank you for your kind words about Mackenzie! We're delighted to hear that she provided you with a friendly and helpful viewing experience. If you have any more questions or need assistance, feel free to reach out to us.
★★★★★ 5/5
GoogleJust to say thank you to Anna & Sami on the advice given ref benefit between long term let’s and holiday let’s! Same advice as the Austin Wyatt Bournemouth branch which I have noticed is part of the same group! Well trained staff polite and friendly well done
Kevin · 8 June 2020
Agent replied · 8 June 2023
Thank you for your detailed and wonderful 5* review of our local team. I will of course make sure your kind words are passed onward. Best wishes, Scott
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
