Palmer Snell Westbourne reviews

★★★★★ 5/5

Google

We have recently used Palmer Snell Westbourne for a Flat rental. We dealt with Mae Baker - Lettings Negotiator, just wanted to say a massive thank you to Mae and highlight your excellent work/customer service throughout the whole process. She was very responsive, on the ball and was a pleasure to deal with throughout. My partner, Georgia, and I are both thankful to Mae, for all the help getting everything organised. 5 out of 5 Stars and would highly recommend her and the team at Palmer Snell in Westbourne to anyone looking for a rental in the Bournemouth area.

Vladimir · 7 April 2026

★★★★★ 5/5

Google

We had a brilliant experience with Palmer Snell Westbourne as first-time renters (outside of student renting), and we honestly could not have asked for a smoother process. Mae was incredibly welcoming, friendly, and helpful from the very beginning, making us feel at ease straight away. The viewings were really informative and answered all of our questions, which made a huge difference for us. Lee was also fantastic and helped us close the deal seamlessly. The whole process was easy, efficient, and reassuring, and it made us feel very confident in our decision. Thank you so much to both Mae and Lee for such a positive experience!

Elizabeth · 14 January 2026

★★★★★ 5/5

Google

The team, particularly Lee and Mae at Palmer Snell Westbourne were very helpful throughout my renting process. They proved exceptional service, kept me informed every step on the way, and went above and beyond to ensure i got the house. There were a few bumps through the process, they helped and smoothed them all out and were fantastic!. Mae Baker was absolutely amazing through the whole process. I highly recommend renting/buying through Palmer Snell.

Bomposeh · 14 January 2026

★★★★★ 5/5

Google

Really efficient and professional service provided by Mae Baker on renting a new property! She was on it from the moment I enquired and the process was smooth from start to finish. When picking up the keys and sorting and paperwork in the office, Lee was also a pleasure to deal with and no issues. Thanks! Callum

Callum · 14 February 2026

★★★★★ 5/5

Google

I cannot recommend Ellis from Palmer Snell highly enough. From the very first viewing through to the completion of my purchase, he was consistently helpful, professional, and incredibly knowledgeable. He made what can be a stressful process feel remarkably smooth and straightforward. Nothing was too much trouble for him, and his expertise was invaluable. If you're looking for an estate agent who goes above and beyond, Ellis is the one to choose. In fact the entire team at the Westbourne office have been fantastic, I will certainly use them again.

Evan · 4 April 2025

★★★★★ 5/5

Google

Ellis at Palmer and Snell, Westbourne was brilliant. He was professional and seemed to pick up on exactly what I was looking for. Hence I am now about to purchase my perfect flat. Highly recommended. A big thank you Ellis.

Evie · 13 April 2026

★★★★★ 5/5

Google

Lee & Mae were massively helpful with my move. Could not recommend highly enough. The communication was on point throughout. Any landlords or tenants looking to rent their property or rent a property should go through Palmer Snell in Westbourne!

Dan · 14 March 2026

★★★★★ 5/5

Google

Ellis first took me to see a property which was not for me, he then asked for what I needed in a property. He listened because the next property was perfect. Ellis is very polite and helpful, a credit to his profession. Thank you

Susan · 14 November 2025

★★★★★ 5/5

Google

We have recently sold our flat in Westbourne.My husband has owned it for 27 years but due to getting older and health issues he has decided to relocate to Canada.we had to leave before the sale was completed and Matthew Theobald went above and beyond to facilitate a smooth sale for us,helping us with all the technical stuff we had to deal with.Being seniors we are not terribly.computer literate and without his help not sure we could have achieved it He was so professional but also extremely kind and helpful at a difficult time in our lives.I would have no hesitation in recommending him to any of our friends and family.Other staff in.the office were also very friendly and helpful

Sue · 27 July 2024

★★★★★ 5/5

Google

Mae has been professional and lovely throughout the process of sorting out our rental flat. She is a genuine letting agent and there was no facade, our conversations felt natural and organic. Highly recommend!

Keri · 14 January 2026

★★★★★ 5/5

Google

My partner and I where looking for a 2 bed flat and had little to no contact from other agents throughout Bournemouth, we sent our first enquiry to Palmer Snell and by the end of the day we had spoken to Ella over the phone and confirmed a viewing for our flat. From the first point of contact Ella was very responsive to all forms of contact she was helpful and also extremely patient when certain delays on our end caused some issues. Overall Palmer Snell and Ella helped turn a usually stressful and lengthy process into a fun and exciting experience from start to finish.

Carl · 27 June 2024

★★★★★ 1/5

Google

After sending my feedback directly to Palmer Snell over a week ago and as expected not receiving a response, i will now post here. My partner and I decided to both sell our flats to hopefully buy somewhere together. As two first time sellers, we have had an awful experience with Palmer Snell. Please see the reasons below we decided to take both properties off the market with Palmer Snell and list with a different agent. - From the first viewing onwards, we have had loo to constantly chase for feedback for days and days after the viewings. This was frustrating from the get-go, especially with the difficulty of getting through to the office. On some days, I called hourly to try and actually get through to someone. I dread to think how difficult it would be to try and arrange a viewing. -On multiple occasions, it would take weeks to get a response to texts or emails despite multiple follow-up emails and voicemails. This started once we had signed a contract; before signing the contracts, we would get responses within hours, which never quite sat right with us. - At one point, a potential buyer asked questions regarding the lease, which I provided the same day to Palmer Snell. When I called to ask about this potential buyer a week later, I was told the agent had been too busy to read the lease and asked if I could do it instead. At this point, the buyer was no longer interested. No apology for the lack of communication or incompetency was provided. It was a 'why don't you do yourself' approach. If we wanted to sell the properties ourselves, we wouldn't have hired an agent. -When we had valuations for both of our properties, we were told photographers would be attending. This was never arranged for my property despite chasing this up multiple times. Photos were taken on an iPhone, which would not have been a problem if we were not told differently prior to signing a contract. -We were also told our listing would be premium listings - it took multiple emails and calls to actually get this to happen which we found really unprofessional. -Throughout, there has just been an overall lack of contact - every update from pre and post-sale we have needed to chase for ourselves. There was no initiative to help the sale through or to provide any form of reassurance. As first-time sellers, this is something we really struggled with, and the whole process has lacked any form of personal touch or consideration and ultimately just been made as stressful as possible. We now have a complete lack of confidence that Palmer Snell has been doing everything possible to help with the sale. To be entirely honest, I would have resented making payment if the sale were to have continued, as it would be for a service that has only ever involved opening the front door around five times, nothing more. We both had a really good impression after meeting Michael and Connor at the valuations and are really shocked at how we have been treated. The silver-lining of our flats being marketed elsewhere is that we will not have to make payment to Palmer Snell but to an agent who is willing to do the work. On a side note, since listing the properties elsewhere within only a matter of weeks ago we now have an offer at full asking price, our experience with the new agent could not have been more different.

Abbie · 28 May 2024

★★★★★ 5/5

Google

I recently used Palmer Snell as a renter and delt with Ella. Ella was kind, friendly and approachable. She remained in contact throughout the referencing process to ensure I was kept up-to-date with what was going on with referencing, and was always available and happy to help with any questions and reasonable requests I had. When collecting the keys, her other colleagues within the office were equally as friendly and helped make the transition to move as great as possible. Thank you to Ella and the team!

Nicole · 28 May 2024

★★★★★ 5/5

Google

I recently used Palmer Snell as a renter and delt with Ella. Ella was kind, friendly and approachable. She remained in contact throughout the referencing process to ensure I was kept up-to-date with what was going on with referencing, and was always available and happy to help with any questions and reasonable requests I had. When collecting the keys, her other colleagues within the office were equally as friendly and helped make the transition to move as great as possible. Thank you to Ella and the team!

Nicole · 27 May 2024

★★★★★ 5/5

Google

I'm currently in the process of purchasing an apartment through Palmer Snell Westbourne. From my first meeting with Ellis Young upon viewing the property, Ellis has been efficient, quick to find answers to any questions regarding the …

Greg · 14 November 2025

★★★★★ 5/5

Google

Palmer Snell Westbourne have recently sold my 2 bed flat near Westbourne. From initial valuation to completion they have helped move matters forward effiently and expeditiously. Especial thanks to Matt the assistant manager and Leah and …

Cliff · 14 November 2025

★★★★★ 5/5

Google

First rate experience with the letting process. Lee and Mae were fantastic from the initial discussions on price through to completion. Both houses had offers and lets agreed on the first viewings. Superb.

James · 14 December 2025

★★★★★ 5/5

Google

Mae Baker had been AMAZING. She was a dream - sorted out a house rental at top speed, communication was fantastic and she was a total dream to work with - thank you Mae!

Amy · 14 November 2025

★★★★★ 5/5

Google

Excellent service by all we've dealt with so far! Big shout out to Ellis and Leah who patiently showed us around several properties. Both were friendly, knowledgeable and did exactly what they agreed to do following the meetings. Thanks Leah and Ellis! Also had recent dealings with Matt who has been a great help with offers and advice on next steps. Highly recommend!

Sally · 4 December 2024

★★★★★ 5/5

Google

Lee was really helpful and organised. I had somewhat, different working circumstances to most, and he made sure all the checks were done quickly to save me time that was limited for me. Also, very knowledgable about the landlords and their reputations which helped re-assure me. Ella, was good as gold in the office too, communicated the process very clearly.

Aaron · 19 December 2024

★★★★★ 5/5

Google

Mae was absolutely amazing in helping us move! The process was easy and quick and she was so enthusiastic throughout the entire process.

Lauren · 14 December 2025

★★★★★ 4/5

Google

Ella and Lee have been so helpful with our move from the first day viewing the property to the next steps after. Everything has been dealt with efficiently and the communication has been really good. We are very pleased with our home and are very grateful in both their efforts to ensure us a smooth move.

George · 10 October 2024

★★★★★ 5/5

Google

Spencer and Ellis were very helpful in helping through the process when buying a flat, thanks guys, Oliver.

O · 14 December 2025

★★★★★ 5/5

Google

I recently used Palmer Snell as a renter and delt with Ella. Ella was kind, friendly and approachable. She remained in contact throughout the referencing process to ensure I was kept up-to-date with what was going on with referencing, and was always available and happy to help with any questions and reasonable requests I had. Thank u for helping me

Trang · 27 June 2024