Every review we hold for the Westbourne office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleHorrendous, rude, don’t want to know! Worst letting company I have ever felt with! We have lived with damp for years and they didn’t want to know! Absolutely useless
Adam · 9 June 2019
Agent replied · 8 June 2023
Hi Adam, I am sorry to read that this was your experience.Customer experience is very important to us and as such I would greatly appreciate it if you could contact us at review@countrywide.co.uk to discuss any concerns you may have. Kind regards, Tracey.
★★★★★ 5/5
GoogleI have been renting through Palmer Snell for the last two years . All staff members are very helpful and accommodating . Thank you.
Sylwia · 8 June 2020
Agent replied · 8 June 2023
Many thanks for taking the time to leave this amazing 5* review.
Best wishes, Lucy
★★★★★ 5/5
GoogleI have done some viewing with Ahmed and Jack. Both of them are really helpful I strongly recommend using their service.PositiveResponsiveness, Professionalism
Belal · 27 August 2020
Agent replied · 8 June 2023
Thank you for taking the time to leave your 5* review and brilliant comments. I will of course make sure your kind works are passed on to the local team. Stay safe! -Scott @ Customer Relations
★★★★★ 5/5
GoogleI been viewing some houses with them
WOW what a professional service so helpful and really polite.
Great service I do recommend...
Lorenzo · 8 June 2020
Agent replied · 8 June 2023
Thank you for your wonderful 5* review! I will of course make sure your kind words are passed on to our local team. Best wishes, Scott
★★★★★ 5/5
GoogleDaryl at westbourne is great. Friendly very helpful trustworthy.
Carole · 11 September 2022
Agent replied · 8 June 2023
Thank you for your wonderful 5* review! Best wishes, Scott @ Customer Relations.
★★★★★ 5/5
GoogleFantastic service from everyone I dealt with in lettings, Ahmed and jack they were really helpful and answered all our questions
Maly · 8 June 2020
Agent replied · 8 June 2023
Thank you so much for your wonderful review and 5*'s! I will make sure your kind comments are forwarded to our local team and their Regional Director. Kind regards, Scott
★★★★★ 5/5
GoogleAhmed showed us round a couple of flats and he was really nice and helpful. Thank you for such good service.
Chloe · 8 June 2020
Agent replied · 8 June 2023
Thank you for your wonderful 5* review! I will of course make sure your kind words are passed on to our local team. Best wishes, Scott
★★★★★ 5/5
GoogleExcellent customer service from ahmed and jack. They were really helpful while showing me and my partner around some flats.
Lucy · 8 June 2020
Agent replied · 8 June 2023
Thank you so much for your wonderful review and 5*'s! I will make sure your kind comments are forwarded to our local team and their Regional Director. Kind regards, Scott
★★★★★ 5/5
GoogleA professional and dedicated service from start to finish with my mortgage. Would definitely use Lauren Moss again. Thank you :)
Charlotte · 9 June 2019
Agent replied · 8 June 2023
Thank you Charlotte for your 5* review! I will make sure your kind words are made known to our local team. Best wishes, Scott
★★★★★ 5/5
GoogleHelpful team and responsive.PositiveResponsiveness, Professionalism, Value
The · 27 August 2022
Agent replied · 8 June 2023
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleI have always found the team to be friendly, understanding and professional .
Ben · 8 June 2021
Agent replied · 8 June 2023
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have been very impressed with the professional, efficient and friendly service provided in Lettings and would highly recommend.
Sue · 9 June 2019
Agent replied · 8 June 2023
Thank you Sue for your glowing 5* review of our Palmer Snell team. It is always great to read such positive reviews and recommendations from our clients.
Best wishes, Lucy.
★★★★★ 5/5
GoogleReally friendly and helpful staff! Willing to answer any questions and support with whatever is needed
Jaime · 8 June 2020
Agent replied · 8 June 2023
Thank you for your wonderful 5* review! Your kind words will be made known to our local team. Best wishes, Scott
★★★★★ 5/5
GoogleFabulous atmosphere and very friendly staff. A pleasure to deal with them all. I would highly recommend.
Jayne · 9 June 2019
Agent replied · 8 June 2023
Hi Jayne, thanks for leaving a great 5 star review and recommendation. Best Wishes, Tracey.
★★★★★ 1/5
GoogleAll I can say is bring bac Sami and delet fake reviews from staf
Amid · 9 June 2019
Agent replied · 8 June 2023
Hi Amid,
I am sorry but I have been unable to locate any customer details for you on our computer systems. Customer experience is very important to us and as such I would appreciate it if you could contact us directly at review@countrywide.co.uk. to discuss any concern you may have.
Kind regards, Scott (Customer Relations Team)
★★★★★ 5/5
GoogleRating only, no written review.
Deepthy · 10 October 2024
Agent replied · 24 October 2024
Thank you so much for your fantastic 5* review. We really appreciate it. We are absolutely thrilled to hear that you loved your experience with us - your satisfaction is our top priority, and we look forward to helping you again.
Lucy,
Customer Relations Team
★★★★★ 5/5
GoogleRating only, no written review.
Mike · 27 July 2024
Agent replied · 26 August 2024
Thank you for leaving us your 5* review Mike.
★★★★★ 1/5
GoogleRating only, no written review.
Jessica · 12 August 2022
★★★★★ 5/5
GoogleRating only, no written review.
Sadaf · 8 June 2022
Agent replied · 8 June 2023
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 3/5
GoogleNone
John · 8 June 2022
Agent replied · 8 June 2023
Hello, I am sorry you feel this was please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRating only, no written review.
Deano · 8 June 2021
★★★★★ 5/5
GoogleRating only, no written review.
Kate · 8 June 2021
★★★★★ 1/5
GoogleRating only, no written review.
Louise · 8 June 2020
★★★★★ 1/5
GoogleRating only, no written review.
Amelia · 8 June 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.