Dixons West Midlands reviews

★★★★★ 5/5

Google

Thank you to Tracey for providing exceptional service throughout the purchasing process and for the support and can do attitude! Amrit

A · 14 June 2022

★★★★★ 5/5

Trustpilot

Highly recommend Dixons estate agents!!

Highly recommend Dixons estate agents to anyone! Especially first time renters/buyers!Me and my partner was looking at renting our first home together, we was so uneducated and didn’t know what to expect but Dixons was a godsend!I had my eye on a house in my childhood neighbourhood so I applied, not thinking that we’d actually get the house but we did! We had 2 lovely lady’s helping us called Megan and holly and they both was amazing!! Megan showed us around the house and answered all questions for us, and holly was brilliant especially over the phone! I dread to think how many times I kept calling but holly always answered politely and answered all my questions. Definitely felt so comfortable with Dixons! Highly recommend!

Emme · 20 February 2024

★★★★★ 5/5

Google

A big thank you to Hayley and the team, very professional and supportive through a long and arduous house move!

Dominic · 14 June 2022

★★★★★ 5/5

Google

I chose Dixons as the Estate Agent for the sale of our property and what a good decision it turned out to be. The team were proactive throughout and were able to sell our property quickly and at the price we were looking for. I would definitely recommend them as the "go to" estate agents in Willenhall.

Steve · 14 June 2023

★★★★★ 1/5

Trustpilot

Harassed my sister with multiple…

Harassed my sister with multiple relentless calls after we went with another local estate agent for the sale of my mother’s house after her death. Despite telling them we were in a contract with another estate agent they did not stop and my sister blocked them.

Gareth · 24 June 2025

★★★★★ 5/5

Google

What to say, the most helpful people I have met, happy polite and down to earth. Took everything we was after into consideration. Made house hunting so easy and all the legal stuff aswell. Would definitely recommend, hayley the lady helping us, was one of the best people we have every met, but the whole team was amazing helpful with any questions and helping us understand anything. Getting on the ladder is a struggle but thw whole team in Willenhall specially hayley ball has made this transition and the purchase of our first home our forever home a pleasure. Xxx

Chelsea · 15 June 2019

★★★★★ 5/5

Google

I was looking for a property for a buy-to-let. Hayley got right on the case and booked several viewings for me. She was excellent at communicating and keeping me in the look every step of the way. Go Hayley! Additional support came from Emma and Nicola who were fantastic at chasing up the Solicitors to keep up the momentum. During this purchase I also decided to sell my own house and buy another! Again Pritee and Tracey provided excellent customer service and both are great communicators. Everyone i have worked with had a great personality and sense of humor yet remained professional in dealing with my purchases and sale. I highly recommend Dixons Willenhall. Thank you to all involved.

Russell · 15 June 2019

★★★★★ 5/5

Trustpilot

Amelia Pace should wear a Wonderwoman…

Amelia Pace should wear a Wonderwoman cape! Her drive and determination to smash through any obstacles that could hold up our house sale were outstanding. Through her effective and regular communication with the buyer and pushing the solicitors on both sides, she succeeded in getting completion of our sale even earlier than we'd hoped. Her straight-talking and tenacity are a breath of fresh air!

Catherine · 31 October 2024

★★★★★ 5/5

Google

Dixons Willenhall were supportive during the selling of our deceased estate. making the process more bearable. Costs were also very competitive compared to other local agents. Thank you .

Tracy · 14 June 2020

★★★★★ 5/5

Google

We have had problems with the sale but Haley has been there to with all the negotiations from the purchase to the the completion and even going the extra mile for us. Well done!!

Marita · 15 June 2017

★★★★★ 5/5

Google

Darren, Hayley and Tracy are truly helpful and thoughtful! I could fault neither them nor their immaculate work ethic. I would, without a second thought, recommend them to anyone who's looking to sell/buy a property. To all 3 of you - Thank you very much for helping me buy a property that matches my soul :)

Cristina · 14 June 2023

★★★★★ 5/5

Google

A Lovely, enthusiastic, helpful team who were approachable and supportive and have a good in house Mortgage advisor. Tracey was a great listener and was helpful and welcoming.

Leanne · 14 June 2020

★★★★★ 5/5

Google

Great business to deal with, everybody is very friendly but professional at the same time which does make a real change, always keep you informed of what is happening at every stage. Special thanks and mention to Nicola for being the go to person who made the process a lot easier and was happy to listen and offer advice when needed. Overall nice to receive a great service with a smile off all. Would use this branch again should I need to buy or sell a property in the future.

Darren · 15 June 2018

★★★★★ 5/5

Google

My wife and I were really nervous being first time buyers and didn't really know what to expect! after our initial consultation with Mr Lenihan we immediately felt at ease as he explained everything to us in detail in a way which we could understand, his wealth of knowledge in the property sector is unrivalled! We were made to feel like part of the family really and he made the whole process completely stress free from start to finish ! I would highly recommend this company to any first time buyer or anyone looking to sell property ,if you are looking for an agent with very friendly and competent staff then look no further Many thanks for your hard work guys all the best for the future regards Mr &Mrs Baker.

BRM · 15 June 2018

★★★★★ 5/5

Google

All of the staff are so professional and friendly. Never have i ever been to an estate agents where everyone has been so wonderful. Being first time buyers, Darren really helped us understand every thing finance wise which made me and my husband more at ease, he found us the best mortgage to suit our needs and kept us updated at all times. The girls at Dixons are lovely and any queries we had were dealt with efficiently, nothing was too much for them. For anyone thinking of buying a house do not hesitate to use these guys.

J · 15 June 2018

★★★★★ 5/5

Trustpilot

Korran and the team were excellent…

Korran and the team were excellent friendly professionals. Made me and my family feel at home with every visit. No request was too much. I cannot recommend this team enough.

Neil · 26 January 2024

★★★★★ 5/5

Trustpilot

Five Star experience !

After hearing so many stories about estate agents turning everything into a numbers game, my husband and I were pleasantly surprised by the service we received

KI · 22 December 2025

★★★★★ 1/5

Trustpilot

Avoid Dixons

I let out my flat with Dixons in December 2022 as I was not able to get a new tenant myself. They were initially responsive to get my business, and did get a tenant into the property. After that things immediately went downhill.I signed up for the 'fully managed' property management service at Dixons in Selly Oak. I had some minor repairs reported by a tenant (hole in wall needed plastering, bath sealant replacing and some rust on bathroom mirror). I advised the work be done by a contractor and Dixons came back quoting £800! Unable to go through with such a ridiculous quote, I did the work myself costing £30 and 1 hour of my time. I was amazed that Dixons did not check the quote at all, and did not visit the property.They then double-charged me the tenant sign-on fees (the first tenant they found did not even stay a month) but did not tell me they were charging twice, I had to tell them and then chase and nag for my refund for 3 months.It also took over 1 month of chasing just to have them send me the tenancy agreement and relevant paperwork.At this point I stopped seeing any value in the service - it was much easier when I managed the property myself, Dixons just made things much harder and more expensive.Please do not sign up to this service expecting your property management to be easier or cheaper. My experience with Dixons has transformed my view on property management and I regret signing up to this. I have had to physically go the the branch to get them to do anything.UPDATE Dec 2023 - The nightmare continues. I've been trying to retrieve the deposit back from Dixons but the senior branch manager has no clue how this works and even told me to protect the deposit that I am not holding! After over 2 months of chasing, and over 50 emails, and several phone calls, I finally got the tenant their deposit back. It's absolutely laughable that I got Dixons involved to make property management easier - it has been one of the worst experiences I've ever had being a landlord. I'm glad I got out when I did or it would have been a financial disaster too.

James · 1 December 2023

★★★★★ 5/5

Google

Absolutely amazing! We tried to sell with a local company first as they were cheaper however we should of gone straight to Hayley and the Dixons team!! Totally understand what we wanted and arranged all the appointments for viewers etc. We sold within 3 weeks and the team made us their priority not the buyer. No constant phone calls checking when we were moving out etc. I can't recommend enough. Yes some agents will charge less but the service you'll get here is totally worth it!

Jennifer · 15 June 2017

★★★★★ 5/5

Google

Cannot say enough gratitude towards staff at Dixons at lane head office that sold our property very quickly and kept us up to date on all going’s on. Always a smiling happy atmosphere when you visit or phone and always ready to help with any issues thank you again for all you have done.

Ther6kid · 14 June 2023

★★★★★ 5/5

Google

Tracey Morgan thank you so much for doing a good job.You went extra mile for me to secure this property thank you once again and may God bless you.

Sefa · 15 June 2019

★★★★★ 5/5

Google

I have been using Dixons (Willenhall branch) now for many years and have just recently sold my 4th property with them. The whole process from start to finish is done with the utmost professionalism. For me the most important part is being kept informed on how things are progressing, which the team at the Willenhall branch do extremely well. They may be a little more expensive than other local agents but in my opinion well worth it.

Simon · 15 June 2019

★★★★★ 5/5

Google

Words cannot describe how grateful we are to Hayley & Tracey! We’ve been in our home for just over a month now and finally settled! We went through everything with Dixons and the whole process was quick, easy and hassle free! Highly recommend and can’t thank the girls enough 💕 Jamie & Amy

Amy · 14 June 2023

★★★★★ 5/5

Trustpilot

Our property was purchased through the…

Our property was purchased through the Acocks Green branch. Buying our first home, Courtney provided excellent service and was on board and in touch with us quickly. I highly recommend Diction Acocks Green and would use Courtney Assistant again in a heartbeat.

Kuranjeet · 15 December 2022