Trusted Agent profile · West Midlands
★★★★★
468 reviews across 2 platforms
53 High Road, Willenhall, West Midlands, WV12 4JR
Dixons's office in West Midlands, at 53 High Road, is rated 4.2 out of 5 across 468 reviews on two platforms, including 289 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of six awards Dixons won in 2026.
The Trusted Agent 2026 results for Dixons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the West Midlands office, from every platform, shown as written. First names only.
5/5
GoogleThanks to Dixon's for the 5 star treatment very professional in everything they do
Thank you for your wonderful 5* review of our local team. I shall made sure the local team are made aware of your kind words along with their Regional Director. Kind Regards, Scott @ Customer Care
4/5
GoogleOverall great service from Hayley and Emma. Hayley did the viewing appointment and help me agree the sale with the seller. Emma was a star in the final weeks with all the chasing she did to ensure the sale went through the weekend I needed it to. Would definitely use again. Thank you to both for helping me buy my first home.
1/5
TrustpilotPoor service
Very unimpressed with Dixons service in our recent house sale. First buyer they found wanted a buy-to-let mortgage but couldn’t get one so dropped out. We then dropped the price of our property for a quick sale, as we had already committed to an onward purchase, and we got 5 good offers as a result. Despite telling us that they were ‘working for us’ and that ‘the highest offer isn’t necessarily the best one to take’ Dixons proceeded to go with the highest offer - without even asking us if we were happy with that - a client who we soon realized had no real intention of going through with the purchase and we asked them to move on to the next highest offer. Dixons refused, saying we needed to “give him time” even though, after having been approved for his mortgage he had refused to sign it off saying that he wanted to view the property once more, which should have started alarm bells ringing for them too given that we had already expressed our concerns that he would not proceed with the purchase. Another week went by with him ignoring requests to come in and complete the paperwork before he finally admitted he wasn’t going to proceed, as we had suspected all along that he wouldn’t. Only then did Dixons try to contact the other 4 people who had made offers but, with more than three weeks having now passed, they were unsuccessful in contacting any of them. Then, they recommended an investor of theirs, presumably out of desperation to complete their target of finding ‘a buyer’ so they could claim their fees, who said he would purchase but at a much lower price than it was advertised for. Because we didn’t want to lose our onward purchase we reluctantly agreed to sell to him but, had Dixons ‘worked for us’ as they claimed to do, and acted on our request to move on to other clients we would likely have sold the property for a lot more. Often, email questions we asked about the process went unanswered and then, two days after we finally moved, we received a phone call from Dixons sales progressor asking when we were going to drop off the keys as the buyer was waiting to gain access. We had to explain that we had dropped off the keys and deeds on the day of completion. We were somewhat dismayed that she had called us without first checking with the other staff if we had brought them in. Because of their handling of our sale we feel like we were cheated out of tens of thousands of pounds. We certainly won’t ever use Dixons again and wouldn’t recommend anyone else do either.
5/5
GoogleDixon estate agent Willenhall were professional and helpful, they listened to the type of property I was looking for and the first property they sent me to was perfect. They have kept me updated the whole way through the sale. Highly recommended. i would like to say a special thank you to Linzie Cooper for all her help and support.
5/5
TrustpilotMoved into a tenancy recently managed…
Moved into a tenancy recently managed by Dixons Yardley. The property management team are very professional especially Sharon Allen and Harry Richards, who have been very helpful and prompt with their responses.
5/5
TrustpilotLucienne Nicholls
Lucienne Nicholls was our letting negotiator. Despite lockdown she got us a house we love and got things moving quickly and efficiently explaining everything along the way. Since being in the house she is still on hand to answer any questions we have. I would certainly recommend Dixon’s for lettings based on my experience
1/5
TrustpilotPoor
Not happy with the service provided by Dixons for our house sale. At the outset they told us that they were "working for us" and that "the highest offer isn't necessarily the best one to take". Yet, after receiving five good offers for our property, we were pushed to go with the highest one, from a client who it was obvious to us was a timewaster yet, when we suggested moving on to the next offer they told us we should give the client the opportunity to complete his paperwork. He later pulled out of the purchase and by then the other four people who had offered had either found something else or didn't reply to enquiries and because we were in a hurry to move as we had already committed to another purchase, we ended up having to sell to one of their recommended investors, at a loss of around £40,000. Staff often didn't respond to emails and trying to call them was very hit and miss. Definitely would not use Dixons ever again.
5/5
Googlebrilliant team and great help with my recent house purchase, Darren was a massive help and well worth the money for the Morgtage advice great team
Hi Brad, thank you for your great 5 star review of Dixons in Willenhall. It is fantastic to read that the team were a great help with your house purchase and value for money. Best wishes, Emma.
5/5
GoogleGreat work from Pritee & the team at Dixon's in Willenhall. I tried a cheap company to start with to sell my home, after months of getting no where I contacted Dixon's and they sold my home within 3 weeks of marketing for over the asking price. Great communication and service from all the team at the office. Would definitely recommend using the team at Dixon's Willenhall as they were well worth the money.
Really great to read another 5 star review and recommendation for the Willenhall branch of Dixons Estate Agents. Thank you so much and congratulations on the sale of your property. Your comments will be passed on to Pritee and the entire team. Kind regards, Sarah.
5/5
TrustpilotI was shown a property by Holly from…
I was shown a property by Holly from the Bromsgrove branch.
1/5
TrustpilotNever reply even throng accept my offer
My offer is 140k, however they accept the offer for 138k. Never tell me they reject my offer . My solicitors and I send the email for Dixons . Never reply .
5/5
GoogleDixions willenhall have been amazing since the first phone call to them when we were just considering putting our house on the market right through to them selling it within a week for 3k over the asking price! Nothing was ever too much trouble and they helped me through everything I wasn't too sure of with a friendly upbeat attitude every time we called them! 1000% would use them again thank you!
Thank you Rebecca for your wonderful 5* review and recommendation! As always, it is great to read that our local Dixons team have provided you with an excellent experience. Best wishes, Lucy.
4/5
TrustpilotHolly was very helpful and professional…
Holly was very helpful and professional the whole process was very simple and easy to follow through.
5/5
GoogleExcellent service from Dixons, absolutely 5 star. Really friendly and so helpful
Thank you for your terrific 5* review and for your complimentary comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat team, super friendly and down to earth, which was great for me as I wasn't sure of process involved now in selling a House I felt that I could pop in branch anytime with a query. Thank you all for your assistance Hayley, Tracy, Lauren and Emma
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleCalled to book a viewing, Tracey needs training. Rude, unprofessional put me off the whole process. Would not be buying a property with this estate agent. Will not accommodate to your needs, AVOID
Hello , I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations. S Xx
5/5
GoogleLinzie has been amazing throughout with all the paperwork and legal stuff. A great asset to the company and made buying a property less stressful
Hi Neil, Thank you for taking the time to leave us this great, 5 star review! We know that buying and moving house can be a stressful time so it's great to see that the personal and straightforward approach taken by the Willenhall branch of Dixons made this a stress free experience for you. I will pass on your lovely comments to Linzie and the rest of the branch. Kind regards.
1/5
TrustpilotBe very careful, the contract ties you in far longer than you think
SADLY I CANNOT LEAVE 0 STARS:
5/5
GoogleMy property was sold the first day it was on the market, so thank you Hayley for getting things sorted so quickly.
Hi Andrea, many thanks for your 5* review. Great that Hayley at Dixons provided such a great service for you and that your property sold in such a short time. Best wishes, Tracey.
5/5
TrustpilotI recently dealt with a young lady…
I recently dealt with a young lady called Tara from the Dixons office who provided the most efficient and professional service that i have ever experienced with regards to renting a house.I highly recommend Tara and dixons of lichfields for rentals.
1/5
TrustpilotDo not rent from Dixons!
Do not rent from Dixon! I am currently suffering because of their lies. When viewing the property, Amber (Yardley branch) assured me certain issues would be fixed. She then called.me to say they had been. As soon as I moved in I realised she had lied. The shower floods and the kitchen has a leak which is now flooding the floor. It has been 2 weeks since I reported it, still nothing from countrywide. Avoid Dixon, Countrywide and save yourself future hassle.
5/5
TrustpilotDixons - Bearwood
Dixons - BearwoodThe service provided by Dixons estate agents in Bearwood was second-to-none. Really happy to have found Aaron! From the start we could tell he was very knowledgeable and as first time buyers he has been very helpful in each stage of the process. Would highly recommend his services to anyone!
5/5
GoogleEmma and the team have been a pleasure to work with - Highly recommend
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleVery happy with the service provided, professional, quick and beyond my expectations! Big thanks to Adam at Dixons!
Thank you for taking the time to leave your wonderful 5* review about our local team. Best wishes, Scott
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Dixons's West Midlands office has 468 reviews across two platforms: 289 on Google, 179 on Trustpilot (across the whole business).
Dixons West Midlands is rated 4.2 out of 5 across all 468 reviews, and 4.8 out of 5 on Google from 289 reviews.
Yes. In The Trusted Agent 2026 awards: Dixons, Willenhall won Gold; Dixons, Redditch won Platinum; Dixons, Wolverhampton won Gold; Dixons, Solihull won Trusted Agent; Dixons, Oldbury won Trusted Agent; Dixons, Kidderminster won Trusted Agent.
Dixons West Midlands, 53 High Road, Willenhall, West Midlands, WV12 4JR.
