5/5
Emma and the team have been a pleasure to work with - Highly recommend
Agent replied · 13 June 2024
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
Trusted Agent profile · West Midlands
★★★★★
470 reviews across 2 platforms
53 High Road, Willenhall, West Midlands, WV12 4JR
Dixons's office in West Midlands, at 53 High Road, is rated 4.2 out of 5 across 470 reviews on two platforms, including 289 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of six awards Dixons won in 2026.
The Trusted Agent 2026 results for Dixons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the West Midlands office, from every platform, shown as written. First names only.
5/5
Emma and the team have been a pleasure to work with - Highly recommend
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
5/5
Very happy with the service provided, professional, quick and beyond my expectations! Big thanks to Adam at Dixons!
Thank you for taking the time to leave your wonderful 5* review about our local team. Best wishes, Scott
5/5
Great service. Haley was always available to assist and can not thank her enough for the help she gave on recent house sale
Hi Stuart, Thank you for taking the time to leave us this excellent review, it's great to see that the Dixons team in Willenhall, were once again able to provide their proven, 5 star service! Many thanks!
5/5
Great service from the sales team from the initial appointment to securing a buyer quickly. Thank you!!
Thank you for your thoughtful 5* review Jen! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
Excellent Service
Excellent Service, quick to feedback on the sale, always kept us up to date. I would highly recommend Lisa and her team. Anthony
5/5
Dixons, Yardley are AMAZING
Selling houses is stressful. Except for Dixon's Yardley who are quite frankly mad for it. Faye will list your home and get a buyer and Zoe will hand-hold, trouble-shoot, metaphorically bang heads together and keep everything on trackThese guys are as cool as cucumbers and won't let you downEstate agents get a bad rep. These folk are bucking that trendI cannot recommend them highly enough. You will not regret selling with Dixon's, Yardley
5/5
Successful journey
Dan, Vicky & Rich were very helpful along our journey to our successful move.Anything we didn't understand they explained it to us.Thankyou so much
5/5
We can't thank you all enough for your services. You have supported us all the way through and kept us updated of progress. We even had some laughs through it all and we have certainly needs some of those. Good luck to you and we wish you all much success. Thank you. Linda & Micky T xxPositiveResponsiveness, Quality, Professionalism, Value
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
1/5
Avoid renting from them!
Rented flat - Longley Walk, Chelmsley Wood.My partner rented a flat from Dixons for 12 months, on check-in the property had various marks and smudges and was far from pristine condition. I myself have worked in property lettings for 11 years and I deal with all aspects from check in, check out and releasing deposits on a daily basis, so I know exactly what is and is not acceptable. The flat had tiny electric wall heaters that were not wired in and did nothing to heat the flat, these heaters were not mentioned on the EPC as it had Blown air heating when it was carried out and would mostly likely fail a new EPC, you could see your breath in the flat it was that cold. Various repairs and the poor heating was reported to Dixons many times and even mentioned during an inspection but nobody ever got back to him even when he called up to chase. Before check out myself, my partner and his parents cleaned the flat, it was left in a cleaner condition than when he moved in. He then received an email from Dixons to say the landlord would like £190 towards cleaning. The deposit was on the insured scheme where the landlord holds the deposit and pays a membership to insure it with MyDeposits, this means MyDeposits always sit in favor of the landlord as they are the paying member not the tenant. With this in mind we disputed the deposit and sent photographic evidence of the cleaning and condition plus the emails shared, the deposit should have been released in full but they still took £145 of it and awarded the landlord. My advice is avoid renting from Dixons and always avoid signing up for a deposit on an insured scheme, the tenant will never be in a fair position.
5/5
Sarah and the team were fantastic in…
Sarah and the team were fantastic in the Bearwood branch !!!!Second property that you guys have sold for us Great Job !!!!
5/5
Brilliant and efficient service. Thanks Hayley and team. All that was involved in the sale of my house were amazing
Congratulations on the sale of your property. I am pleased to see that the team at Dixon in the Willenhall branch were able to deliver their proven 5* service to you. Many Thanks, Sarah
5/5
Thank u to Sarah and the team at Dixons…
Thank u to Sarah and the team at Dixons in erdington sarah was very helpful always keeping upto date with the sale on my flat many thanks Sarah and Allison
5/5
Fantastic from start to finish, kept me updated every step of the way and more than happy to help with any questions or literally anything, highly recommend for any house sale you are considering, top girls thanks for everything 🥇👍🏻 …
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
Sold my house with Dixons Willenhall & all the team were so helpful ! Stacie, Dixons sales progressor was absolutely amazing ! She did all the communication between both sides solictors & basically made the completion date I needed happen !
Thank you for your wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
Very positive experience and got plenty of support from Tracy, Hayley and Darren! A great team and lots of advice and plenty of help when things got stressful but all good when I completed! Will definitely use again! Well done and thanks!
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
Yardley branch outstanding
Used the Yardley branch to sell our property. We started discussing possibility of selling about 6 months ago but still had reservations as we hadn't decided when we wanted it to go on the market. Faye from Yardley branch was amazing, she kept in touch with us regularly and when we were ready to sell, she made the whole process so easy for us. Naomi from the same branch arranged viewings and she was so friendly and professional. We ended up with a serious buyer within 3 days of the house going on the market. Faye and Naomi are definitely an asset to the Yardley branch.
5/5
What can I say about the amazing, professional service and friendship I recently had with Willenhall Dixon’s, totally first class, hard working, nothing was to much trouble with them, a Brilliant first class team, that I would highly recommend
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
Aww what can I say Dixons was so helpful in everyday I am a first time buyer and the process from start too completion was so easy
Shahadot Ali thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
Wonderful service by Dixons. They were extremely helpful and helped me through the process of buying my first house. I would definitely recommend them.
Thank you for the excellent recommendation and 5* review. Kind regards, Lucy, Customer Relations.
1/5
Two property valuations booked in, both were cancelled by the estate agent. The second valuation was cancelled last minute. Unprofessional.
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
1/5
AVOID at all costs, a totally shambolic company from start to finish..BE WARNED STAY AWAY! No return phone calls, no contact for months on end, you are just left to deal with EVERYTHING on your own accord. NEVER again....
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
Great service from Hayley and the team. Would highly recommend their friendly professional service.
Thank you Sarah for your 5* review and kind comments. I'm pleased to hear that you would recommend the team. All the best, Mike.
1/5
Disgusting service
I have tried to contact Dixons on several occasions left messages no one has ever called me back. I did an experiment and called each of the 20 branches and all of them went to answer machine.Absolutely disgusting service. It's ok for them at the moment because the market is booming but watch this space when they need your custom. I am an investor buying and selling houses all the time, I would NEVER use them to market my properties
5/5
Thank you to everyone one at dixons for helping me sell my home and finding me a new home! I couldn’t rate your service higher and look forward to using you next time. You’re an amazing team !!
Thank you for your terrific 5* review Sian. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Dixons's West Midlands office has 470 reviews across two platforms: 289 on Google, 181 on Trustpilot (across the whole business).
Dixons West Midlands is rated 4.2 out of 5 across all 470 reviews, and 4.8 out of 5 on Google from 289 reviews.
Yes. In The Trusted Agent 2026 awards: Dixons, Willenhall won Gold; Dixons, Redditch won Platinum; Dixons, Wolverhampton won Gold; Dixons, Solihull won Trusted Agent; Dixons, Oldbury won Trusted Agent; Dixons, Kidderminster won Trusted Agent.
Dixons West Midlands, 53 High Road, Willenhall, West Midlands, WV12 4JR.