Trusted Agent profile · West Midlands

Dixons West Midlands reviews

★★★★★ Great

470 reviews across 2 platforms

53 High Road, Willenhall, West Midlands, WV12 4JR

Dixons's office in West Midlands, at 53 High Road, is rated 4.2 out of 5 across 470 reviews on two platforms, including 289 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of six awards Dixons won in 2026.

Google logo

4.8 / 5

289

Reviews on Google

This office

Trustpilot logo

181

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Dixons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the West Midlands office, from every platform, shown as written. First names only.

5/5

Google

Emma and the team have been a pleasure to work with - Highly recommend

Jess · 14 June 2021

Agent replied · 13 June 2024

Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations

5/5

Google

Very happy with the service provided, professional, quick and beyond my expectations! Big thanks to Adam at Dixons!

Chloe · 14 June 2020

Agent replied · 13 June 2024

Thank you for taking the time to leave your wonderful 5* review about our local team. Best wishes, Scott

5/5

Google

Great service. Haley was always available to assist and can not thank her enough for the help she gave on recent house sale

Safeaid · 15 June 2017

Agent replied · 13 June 2024

Hi Stuart, Thank you for taking the time to leave us this excellent review, it's great to see that the Dixons team in Willenhall, were once again able to provide their proven, 5 star service! Many thanks!

5/5

Google

Great service from the sales team from the initial appointment to securing a buyer quickly. Thank you!!

Jen · 21 December 2024

Agent replied · 24 December 2024

Thank you for your thoughtful 5* review Jen! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Trustpilot

Excellent Service

Excellent Service, quick to feedback on the sale, always kept us up to date. I would highly recommend Lisa and her team. Anthony

Anthony · 17 November 2023

5/5

Trustpilot

Dixons, Yardley are AMAZING

Selling houses is stressful. Except for Dixon's Yardley who are quite frankly mad for it. Faye will list your home and get a buyer and Zoe will hand-hold, trouble-shoot, metaphorically bang heads together and keep everything on trackThese guys are as cool as cucumbers and won't let you downEstate agents get a bad rep. These folk are bucking that trendI cannot recommend them highly enough. You will not regret selling with Dixon's, Yardley

Picard999 · 16 September 2023

5/5

Trustpilot

Successful journey

Dan, Vicky & Rich were very helpful along our journey to our successful move.Anything we didn't understand they explained it to us.Thankyou so much

Teresa · 29 September 2023

5/5

Google

We can't thank you all enough for your services. You have supported us all the way through and kept us updated of progress. We even had some laughs through it all and we have certainly needs some of those. Good luck to you and we wish you all much success. Thank you. Linda & Micky T xxPositiveResponsiveness, Quality, Professionalism, Value

Linda · 14 June 2021

Agent replied · 13 June 2024

Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.

1/5

Trustpilot

Avoid renting from them!

Rented flat - Longley Walk, Chelmsley Wood.My partner rented a flat from Dixons for 12 months, on check-in the property had various marks and smudges and was far from pristine condition. I myself have worked in property lettings for 11 years and I deal with all aspects from check in, check out and releasing deposits on a daily basis, so I know exactly what is and is not acceptable. The flat had tiny electric wall heaters that were not wired in and did nothing to heat the flat, these heaters were not mentioned on the EPC as it had Blown air heating when it was carried out and would mostly likely fail a new EPC, you could see your breath in the flat it was that cold. Various repairs and the poor heating was reported to Dixons many times and even mentioned during an inspection but nobody ever got back to him even when he called up to chase. Before check out myself, my partner and his parents cleaned the flat, it was left in a cleaner condition than when he moved in. He then received an email from Dixons to say the landlord would like £190 towards cleaning. The deposit was on the insured scheme where the landlord holds the deposit and pays a membership to insure it with MyDeposits, this means MyDeposits always sit in favor of the landlord as they are the paying member not the tenant. With this in mind we disputed the deposit and sent photographic evidence of the cleaning and condition plus the emails shared, the deposit should have been released in full but they still took £145 of it and awarded the landlord. My advice is avoid renting from Dixons and always avoid signing up for a deposit on an insured scheme, the tenant will never be in a fair position.

Michelle · 18 January 2023

5/5

Trustpilot

Sarah and the team were fantastic in…

Sarah and the team were fantastic in the Bearwood branch !!!!Second property that you guys have sold for us Great Job !!!!

Brian · 30 October 2023

5/5

Google

Brilliant and efficient service. Thanks Hayley and team. All that was involved in the sale of my house were amazing

Georgina · 15 June 2018

Agent replied · 13 June 2024

Congratulations on the sale of your property. I am pleased to see that the team at Dixon in the Willenhall branch were able to deliver their proven 5* service to you. Many Thanks, Sarah

5/5

Trustpilot

Thank u to Sarah and the team at Dixons…

Thank u to Sarah and the team at Dixons in erdington sarah was very helpful always keeping upto date with the sale on my flat many thanks Sarah and Allison

Mr · 15 March 2023

5/5

Google

Fantastic from start to finish, kept me updated every step of the way and more than happy to help with any questions or literally anything, highly recommend for any house sale you are considering, top girls thanks for everything 🥇👍🏻 …

Darryl · 19 July 2023

Agent replied · 13 June 2024

Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.

5/5

Google

Sold my house with Dixons Willenhall & all the team were so helpful ! Stacie, Dixons sales progressor was absolutely amazing ! She did all the communication between both sides solictors & basically made the completion date I needed happen !

Simone · 19 July 2023

Agent replied · 13 June 2024

Thank you for your wonderful 5* review! Best wishes, Lucy, Customer Relations.

5/5

Google

Very positive experience and got plenty of support from Tracy, Hayley and Darren! A great team and lots of advice and plenty of help when things got stressful but all good when I completed! Will definitely use again! Well done and thanks!

Kash · 14 June 2023

Agent replied · 13 June 2024

Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.

5/5

Trustpilot

Yardley branch outstanding

Used the Yardley branch to sell our property. We started discussing possibility of selling about 6 months ago but still had reservations as we hadn't decided when we wanted it to go on the market. Faye from Yardley branch was amazing, she kept in touch with us regularly and when we were ready to sell, she made the whole process so easy for us. Naomi from the same branch arranged viewings and she was so friendly and professional. We ended up with a serious buyer within 3 days of the house going on the market. Faye and Naomi are definitely an asset to the Yardley branch.

Noreen · 23 November 2022

5/5

Google

What can I say about the amazing, professional service and friendship I recently had with Willenhall Dixon’s, totally first class, hard working, nothing was to much trouble with them, a Brilliant first class team, that I would highly recommend

Amanda · 19 July 2023

Agent replied · 13 June 2024

Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.

5/5

Google

Aww what can I say Dixons was so helpful in everyday I am a first time buyer and the process from start too completion was so easy

Shahadot · 14 April 2024

Agent replied · 13 June 2024

Shahadot Ali thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.

5/5

Google

Wonderful service by Dixons. They were extremely helpful and helped me through the process of buying my first house. I would definitely recommend them.

Nav · 6 June 2024

Agent replied · 13 June 2024

Thank you for the excellent recommendation and 5* review. Kind regards, Lucy, Customer Relations.

1/5

Google

Two property valuations booked in, both were cancelled by the estate agent. The second valuation was cancelled last minute. Unprofessional.

Kristian · 9 August 2024

Agent replied · 23 August 2024

Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.

1/5

Google

AVOID at all costs, a totally shambolic company from start to finish..BE WARNED STAY AWAY! No return phone calls, no contact for months on end, you are just left to deal with EVERYTHING on your own accord. NEVER again....

Joanne · 14 June 2023

Agent replied · 13 June 2024

Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

5/5

Google

Great service from Hayley and the team. Would highly recommend their friendly professional service.

Sarah · 15 June 2019

Agent replied · 13 June 2024

Thank you Sarah for your 5* review and kind comments. I'm pleased to hear that you would recommend the team. All the best, Mike.

1/5

Trustpilot

Disgusting service

I have tried to contact Dixons on several occasions left messages no one has ever called me back. I did an experiment and called each of the 20 branches and all of them went to answer machine.Absolutely disgusting service. It's ok for them at the moment because the market is booming but watch this space when they need your custom. I am an investor buying and selling houses all the time, I would NEVER use them to market my properties

Claire · 11 July 2022

5/5

Google

Thank you to everyone one at dixons for helping me sell my home and finding me a new home! I couldn’t rate your service higher and look forward to using you next time. You’re an amazing team !!

Sian · 14 June 2023

Agent replied · 13 June 2024

Thank you for your terrific 5* review Sian. Best wishes, Lucy, Customer Relations.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Dixons's Google reviews

Questions about Dixons West Midlands

How many reviews does Dixons West Midlands have?

Dixons's West Midlands office has 470 reviews across two platforms: 289 on Google, 181 on Trustpilot (across the whole business).

What is Dixons West Midlands's rating?

Dixons West Midlands is rated 4.2 out of 5 across all 470 reviews, and 4.8 out of 5 on Google from 289 reviews.

Has Dixons won any awards?

Yes. In The Trusted Agent 2026 awards: Dixons, Willenhall won Gold; Dixons, Redditch won Platinum; Dixons, Wolverhampton won Gold; Dixons, Solihull won Trusted Agent; Dixons, Oldbury won Trusted Agent; Dixons, Kidderminster won Trusted Agent.

Where is Dixons's West Midlands office?

Dixons West Midlands, 53 High Road, Willenhall, West Midlands, WV12 4JR.

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