Dixons West Midlands reviews

★★★★★ 5/5

Google

The staff in the Willenhall office are very professional and extremely helpful, always pick up the phone when you call, always call you back when they say they will, and will go the extra mile to help you. I would definitely use Dixon’s again.

Sarah · 14 June 2021

★★★★★ 5/5

Google

5 stars are very much needed for this estate agents! Hayley & Emma have been so helpful, kind and loyal to me throughout my process of becoming a first time buyer. I recommend anyone who is buying or selling to go through this Dixons!

Gemma · 14 June 2021

★★★★★ 5/5

Google

We would like to thank everyone for the hard work put in for selling our house. From day 1 to completion we have been impressed with your dedication and friendly attitude that you have shown towards us. Thanks for all you have done. Keep up the good work

Jeanette · 14 June 2020

★★★★★ 5/5

Google

Absolutely would recommend this branch! Communication was brilliant, despite delays out of their control!

Claire · 14 April 2024

★★★★★ 5/5

Google

Great team, proper laugh, they have helped us through buying and selling a property, will definitely be using them again in the future. Thanks to everyone in the office, you are a great teamPositiveResponsiveness, Quality, Professionalism, Value

Matthew · 14 June 2022

★★★★★ 5/5

Google

I recently bought a property and the staff was extremely helpful. I highly recommend Dixons to buy and sell the property. THANK YOU

Bal · 17 September 2023

★★★★★ 5/5

Google

Purchased from this gem of a team, communication and professionalism outstanding, a special thank you to the lovely Tracey who made the whole purchase process stress free and couldn't have done anymore for me...strongly recommend whether you're buying or selling 😇PositiveResponsiveness, Quality, Professionalism

Aman · 14 June 2021

★★★★★ 5/5

Google

Haley, Tracy, all the team were great with us, and any problems we caused, they smiled and sorted it. Made our dream come true, thank you.

Malcolm · 14 June 2023

★★★★★ 5/5

Google

Hayley and Tracy and Darren are so very helpful so happy 😊 …

Kelly · 14 April 2024

★★★★★ 5/5

Google

Would highly recommend, very helpful, good communication, big thank you to the team.

Leanne · 14 April 2024

★★★★★ 5/5

Google

Absolutely fantastic service and advice from Tracey & Darren. Great communication, support & always available for us when we need them. Thank you very much!

Myles · 14 June 2023

★★★★★ 1/5

Trustpilot

Chased for money 14 months after vacating

I was renting a property managed by Dixon's with my house mate. I vacated the property after our contract had ended due to shockingly poor service. I informed Abigail Koasha from Dixons Selly Oak via e-mail that I had vacated the property and paid all the leavers fee's. I called to confirm with Country wide terminations that this was correct and received verbal confirmation that I had. My house mate then signed a new tenancy agreement on his own.I have not had any contact from Abigail since leaving. 14 months later on, I received a call from Abigail stating that I owed money that my ex-housemate had not paid because she had not bothered to fill in the forms to remove my name from the tenancy. Abigail threatened me with court proceedings in her first call to me in 14 months. My housemate has stopped communicating with Dixon's so they found me an easy target to bump up their profits.I have been forced to take this up with the property ombudsman because Dixon's continue to harass and threaten me with court unless I pay for a charge 14 months after I had left the property. During my time in the property, I could not get hold of Dixon's when we had issues with the house. Precisely zero issues were rectified. If Dixon's spent half the time they do unscrupulously chasing for money and put that into customer service, they might stand a chance. Please avoid using Dixon's at all cost. Shockingly poor service during and after the tenancy.

Will · 19 June 2019

★★★★★ 1/5

Trustpilot

I currently rent with Dixons (hopefully…

I currently rent with Dixons (hopefully not for much longer when I have my money together to move!)and have done since 2017.Dixons on my property also manage the property instead of the landlord. You would therefore think; that in the face of any problems/issues- they would actually be relied upon to do their job?Sadly not.The service provided by this agency is that dire, once I am out, I will not touch a rental by Dixons, ever again.There are 2 rental agents at the office that deals with my property yet neither of them seem to be able to pick up a phone and update, return phone calls or correspond in a non argumentative and unprofessional way. I have been trying to call for two days now. Messages left. A call back is too hard, it seems.Boiler problems in my property were on/off for nearly six months. Now a broken freezer for a week. Whilst those are quality issues and landlord issues, Dixons/Countrywide who deal with the repair side of things think the occasional phone call chasing the landlord is sufficient.I am afraid it isn't.Then lets talk about the fees for this absolutely rubbish service.To just renew my contract last year- Dixons asked for approx £130. Bearing in mind the only thing that changes on that contract are dates and the need for an additional signature. Literally no adminstration at all. What the money was for given they can't even pick up a phone, I really don't know.Do not rent with Dixons.They are the worst agency out there.

Yassemin · 14 June 2019

★★★★★ 5/5

Trustpilot

I was Viewed a property by Miss Amelia…

I was Viewed a property by Miss Amelia Hamilton , it was for a studio .. from the first instant she was very polite and approachable. Very informative about the property . helped me in answering all the question i had about the property.

DEAN · 29 March 2024

★★★★★ 5/5

Google

All the staff were very friendly and helpful. They were like terriers, working to get the price we wanted we wanted for our property and didn't give up until we got the right price. Excellent hard work which paid off and made us extremely happy. Well done!!!

Peter · 15 June 2019

★★★★★ 1/5

Trustpilot

Gone down hill have been a landlord…

Gone down hill have been a landlord with them since 2015they put tenants in that did not pay rent the last two months'It was empty for 6 months due to legal things the said it was out of there handsrent and legal did not want to pay now I have a tenant they moved in for eight months after that I am going elsewhere I have lost all confidence with them please do not use them

Susan · 5 March 2020

★★★★★ 1/5

Trustpilot

Refund

The worse estate agents to deal with

Anj · 13 August 2025

★★★★★ 5/5

Google

Very helpful and friendly staff who were always a phone call away, highly recommended. We also used the in house mortgage adviser who was extremely helpful and willing to go the extra mile for us. We were extremely happy with the service provided.

Jack · 14 June 2020

★★★★★ 5/5

Google

Really great service from the Dixons Willenhall team, from the highly professional initial visit all the way through to completion they were friendly and helpful. A pleasure to deal with. I was a bit skeptical at first as they were a more expensive than another agent I was selling with but they managed to get me a higher selling price, feedback from every viewer and I felt they were close to us and our purchaser throughout the process which gave me confidence that the chain would not fall apart. I will definitely contact them next time I sell.

David · 15 June 2017

★★★★★ 5/5

Google

Really great service from the Dixons Willenhall team, from the highly professional initial visit all the way through to completion they were friendly and helpful. A pleasure to deal with. I was a bit skeptical at first as they were a more expensive than another agent I was selling with but they managed to get me a higher selling price, feedback from every viewer and I felt they were close to us and our purchaser throughout the process which gave me confidence that the chain would not fall apart. I will definitely contact them next time I sell.

David · 26 December 2016

★★★★★ 5/5

Google

Initially we used a different agent to try and sell our property with no avail. We did not receive a great service from this agent, after 4 months of the property being on the market we changed agents to Dixons. They could not have been more different, we had plenty of contact from everyone at the branch, I couldn’t have been more satisfied. In particular I would like to extent thanks to both Hayley Ball and Zoe Davies who have both bent over backwards to help us. Thank you very much, I look forward to hopefully buying our next property with you.

Eleanor · 15 June 2016

★★★★★ 5/5

Google

The service I received as a first time buyer was absolutely first class. The whole process was managed through quickly & with high levels of assistance & communication from a clearly skilful & experienced bunch. I thought I would get my keys in January, turns out I will be getting them a month earlier than expected! A very professional set-up & I'd highly recommend to anyone thinking about buying or doing a mortgage as I've been really happy from start to finish!

Charlotte · 15 June 2016

★★★★★ 5/5

Google

Great estate agents, professional and really on the ball. Hayley - who showed us around most of the houses we viewed that were marketed by Dixons was really fun, honest and accommodating with regards to booking us viewings ASAP with my girlfriend and I's busy work schedule. Emma - the sales manager was really good at keeping things on track with regards to the after sale. Our solicitor was about as useful as a chocolate teapot and really dragged their feet with the most basic of tasks, but Emma did her up most best to get them to get their act together and I have no doubt that things would still be churning on in the background if it wasn't for Emma keeping on top of things. Also she was pretty much on my speed dial and was great at explaining things when the solicitor was giving sketchy information. We also saw Darren their in house financial adviser for a free deal check at the onset, and he basically told us we had already got the best mortgage on the market and so there was no point using his services, and I really admired this honsesty as a lot go financial advisers would still push you to use their services just so they can bill you their fee - but not Darren. All in all, really satisfied with the team and the service provided at Dixons Willenhall, and if we come to sell in the future - we would definitely put our house back up with them. Thanks for all your help and keep up good work!

Steven · 15 June 2016

★★★★★ 5/5

Google

On the ball. Very confident of achieving an asking price in excess of other local agents - not only achieved, but did it within 3 weeks! Very pleased. We dealt predominantly with Tracey Morgan who was fantastic but whole team were great.

Alasdair · 14 June 2020