Trusted Agent profile Β· West Midlands

Dixons West Midlands reviews

β˜…β˜…β˜…β˜…β˜… Great

470 reviews across 2 platforms

53 High Road, Willenhall, West Midlands, WV12 4JR

Dixons's office in West Midlands, at 53 High Road, is rated 4.2 out of 5 across 470 reviews on two platforms, including 289 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of six awards Dixons won in 2026.

Google logo

4.8 / 5

289

Reviews on Google

This office

Trustpilot logo

181

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Dixons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the West Midlands office, from every platform, shown as written. First names only.

5/5

Google

Excellent service from start to finish,first class,

Malcolm Β· 14 April 2024

Agent replied Β· 13 June 2024

Thanks for the excellent 5* review Malcolm Fry! Best wishes, Lucy, Customer Relations.

5/5

Google

Excellent & professional service from all the team at Dixon’s Willenhall. We were kept well informed throughout the whole process. The attention to detail used in marketing our property helped it sell within 2 days. I will definitely use again in the future.

Martyn Β· 15 June 2019

Agent replied Β· 13 June 2024

Thanks Martyn for taking the time to leave your kind words. Best wishes, Mark

5/5

Google

Would like to say thank you to all the girls at dixons willenhall for a fantastic service, made my first time purchase stress free. Would definitely recommend πŸ‘Œ …

Ashley Β· 14 June 2022

Agent replied Β· 13 June 2024

Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

Fantastic team at Dixons providing a top class service as always. Would not hesitate in recommending them to anyone looking for a reliable, professional service that gives great results

Richard Β· 14 June 2022

Agent replied Β· 13 June 2024

Thank you for your fantastic comments, recommendation and 5* review. Kind regards Lucy, Customer Relations.

5/5

Google

Brilliant service from the whole team at dixons! Would definitely recommend!! Couldn’t ask for more support & advice. Will definitely go back to Dixons in the future πŸ‘πŸΌ …

Georgia Β· 14 June 2022

Agent replied Β· 13 June 2024

Thank you for your amazing 5* review and recommendation. Kind regards, Lucy, Customer Relations.

1/5

Trustpilot

Terrible service from Yardley Dixons…

Terrible service from Yardley Dixons rent team.They refused my GasSafe certificate for no reason. Gas Safe themselves said it was a totally a valid legal certificate but Dixons refused it.Off to Burchell Edwards for better service.

Steve Β· 8 May 2024

1/5

Trustpilot

I had a viewing but .....

I was asked to provide proof of fund before even being able to view a property to buy. When I said I am not happy to do this before viewing the property as I am not sure if I want to place an offer on it yet, my viewing was cancelled. This is such a violation of privacy and lack of professionalism....

Bahman Β· 23 March 2022

5/5

Google

We recently used Dixons' Willenhall office to sell a property. We were treated in a very professional manner throughout. The office staff were unfailingly friendly and efficient. I have no hesitation in recommending them.PositiveProfessionalism

David Β· 14 June 2021

Agent replied Β· 13 June 2024

Many thanks for the wonderful 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Fantastic service we could not have asked for more thank you to all the sstaff

Dave Β· 18 August 2023

Agent replied Β· 13 June 2024

Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.

5/5

Google

This review is specifically for Hayley, if you want someone to sell your property and deal with any negotiations or problems then I would 100% recommend her.

Bob Β· 14 June 2022

Agent replied Β· 13 June 2024

Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Trustpilot

Tracy and Hayley at Dixons Willenhall…

Tracy and Hayley at Dixons Willenhall are brilliant.

Craig Β· 30 May 2025

5/5

Google

Excellent service, friendly, professional and thorough, Dixons at Willenhall have gone above and beyond making my house sale go through as smoothly as possible (a rare breed), I would highly recommend them.PositiveResponsiveness, Quality, Professionalism, Value

Stephen Β· 12 January 2021

Agent replied Β· 13 June 2024

Brilliant to read such great comments about our local team. Thank you for your 5* review and I will make sure your words are passed on to the team. Best wishes, Scott (Customer Relations)

1/5

Trustpilot

Absolutely unprofessional

Absolutely unprofessional, can barely get a hold of them over the phone, don't respond to email enquiries. After finally managing to get through to them and book a viewing they rescheduled twice then told me the night before the viewing was cancelled because someone had made an offer. I was one of the first to book a viewing of the property so what could of happened in between?

Saphire Β· 8 October 2020

5/5

Trustpilot

Jess found me my perfect property and…

Jess found me my perfect property and was so great. Maggie and Josh have been so helpful too. Best experience I’ve ever had with a letting agency.

Customer Β· 5 September 2024

1/5

Trustpilot

Holding deposit Scammer

Scam company. Takes 6 months' holding deposit from immigrants and then let the property to other customer. They do not reply after getting your money.

Muhammad Β· 28 September 2024

5/5

Google

I would just like to thank all the staff at Dixon’s willenhall for their excellent service. Me and my partner recently bought out first home and the staff were so helpful throughout the whole process. Would highly recommend.

Sophie Β· 15 June 2019

Agent replied Β· 13 June 2024

Thank you Sophie for your glowing 5* recommendation and review! I will make sure your kind words are made known to the whole team Dixons team. Best wishes, Scott

5/5

Google

Had a great experience with Dixons willenhall .Realy very helpful.Good communication and very supportive

Zafar Β· 14 June 2023

Agent replied Β· 13 June 2024

Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.

5/5

Google

i brought a house through Dixons and i can not fault them enough, so informative and helpful throughout, would definitely recommend. 5 star service!!

Nicola Β· 14 June 2022

Agent replied Β· 13 June 2024

Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

Great experience in dealing with the Dixon's lot, as first time buyers we were not well educated with the whole process and Dixon's supplied great support from initial viewing through to exchange of contracts.. would highly recommend!

Daniel Β· 15 June 2019

Agent replied Β· 13 June 2024

Thank you Daniel for your wonderful 5* review of our team at Dixons, Willenhall. It is great to read that you felt supported and informed throughout the process of purchasing your first home and I do hope you are now happily settled in, in your new home. Kind regards, Scott.

1/5

Trustpilot

Terrible Service AVOID

Terrible Service. As a landlord I paid for full management but all they did was rent collect & they didn’t do that well, leaving me in arrears. High staff turnover. Poor service level. Contractors they use botch repairs. They price the rent low to get tenants & their fee. I’d question whether the even meet the tenants. AVOID.

Landlord Β· 5 March 2022

1/5

Trustpilot

ERDINGTON Branch

Absolutely pathetic service. Rang and left several messages without any response . They haven’t got the basic levels of customer service to even pick up the phone. If that’s their ethos then stay away from them .

Zaighum Β· 9 January 2024

5/5

Google

Probably the best Estate Agents in the area. Very enthusiastic team that concentrate on selling your house for the best price possible. Super customer service - you won't go wrong with this team!

Roger Β· 14 June 2020

Agent replied Β· 13 June 2024

Wonderful to read that you had a fantastic experience with our local team and I would like to thank you for taking the time to leave your review and provide our team with 5*review. Kind regards, Donna.

5/5

Google

These guys are absolutely top notch. After being messed around by the last estate agents we were going to purchase with we were dreading the process of finally purchasing our first house, but the whole Dixon team were amazing. They are friendly, approachable, informative and we even managed to get the keys earlier than first told. Myself and my partner will definitely be using their services in the future :)

Kyle Β· 15 June 2017

5/5

Google

Fantastic service. All the of the team are pro-active throughout the buying and selling process. House sold within days of going on the market and price achieved exceeded market value. Thanks again.

Lucy Β· 14 June 2020

Agent replied Β· 13 June 2024

Thank you for your fantastic 5* review of our dedicated team. Best wishes, Emma

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Dixons's Google reviews

Questions about Dixons West Midlands

Has Dixons won any awards?

Yes. In The Trusted Agent 2026 awards: Dixons, Willenhall won Gold; Dixons, Redditch won Platinum; Dixons, Wolverhampton won Gold; Dixons, Solihull won Trusted Agent; Dixons, Oldbury won Trusted Agent; Dixons, Kidderminster won Trusted Agent.

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