Trusted Agent profile · West Midlands

Dixons West Midlands reviews

★★★★★ Great

468 reviews across 2 platforms

53 High Road, Willenhall, West Midlands, WV12 4JR

Dixons's office in West Midlands, at 53 High Road, is rated 4.2 out of 5 across 468 reviews on two platforms, including 289 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of six awards Dixons won in 2026.

Google logo

4.8 / 5

289

Reviews on Google

This office

Trustpilot logo

179

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Dixons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the West Midlands office, from every platform, shown as written. First names only.

5/5

Trustpilot

Excellent service and a lovely team

Efficiency with a smile and attention to detail throughout the lettings process, excellent service and a lovely team

Gemma · 26 October 2024

1/5

Trustpilot

Don't answer the phone

Don't answer the phone, dont get back to you when i was obviously interested in a property,ignores messages left for a return call, then sells without even contacting me to see if I wanted to put an offer in, feel sorry for the sellers might have got a better offer, I wouldn't use them to sell my house

Penny · 20 July 2021

5/5

Google

Extremely helpful and very friendly. Went though a different long sale and Dixon’s was there every step of the way.

Jessica · 14 June 2022

Agent replied · 13 June 2024

Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Received excellent help and advice to sell our mothers property from Hayley and Tracey. No complaints from us at all.

S · 14 June 2022

Agent replied · 13 June 2024

Thank you for your wonderful 5* review of our local team. I shall made sure the local team are made aware of your kind words along with their Regional Director. Kind Regards, Scott @ Customer Care

5/5

Google

We sold and purchased through Dixons. All staff were very efficient , helpfull and friendly. Darren , Emma and Hayley you are all amazing and helped me through all stages of our move.

Debbie · 15 June 2019

Agent replied · 13 June 2024

Thank you Debbie for your kind review of the whole selling and buying process through our Dixons team in Willenhall. Best regards, Scott.

5/5

Google

Outstanding staff ,great service from the word go ,nothing was too much trouble for them ,good communication ,10 star rating if available .PositiveResponsiveness, Quality, Professionalism, Value

Dal · 20 June 2021

Agent replied · 19 June 2024

Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

I have used Dixons willenhall twice in last 4 years , sale and a purchase.... always supportive informative and most of all friendly ! Would certainly recommend their servives !

Amanda · 14 June 2020

Agent replied · 13 June 2024

Thank you for your kind words and 5* review! Best wishes, Scott

1/5

Trustpilot

Ripped me off

Ripped me off! They took my deposit and then refused to give me it back when we didn't get the property - said I provided misleading information when that was absolute rubbish! Bunch of thieves - don't go near them

Victim · 20 July 2023

5/5

Google

The team at the Willenhall branch have been fantastic from start to finish with the sale of our house. Polite and helpful staff who were always available for any advice and would definitely recommend

Andie · 15 June 2018

Agent replied · 13 June 2024

Good Morning Andie, Thank you for taking the time to provide your feedback from experience with the Willenhall branch of Dixons. It is fantastic that you have awarded a 5* for the service you received from the staff in the office and you would highly recommend their services. Kind regards, Maryjane.

5/5

Google

Absolutely fantastic team, never failed to deliver on their promises and were there to help, support & reassure us every step of the way. We finally got our dream home. Thank you x

Nicola · 15 June 2018

Agent replied · 13 June 2024

Thank you Nicola for your wonderful words and 5* review for Dixons in Willenhall. Brilliant to read that you finally got your dream home! Kind regards, Scott

5/5

Google

Hayley At Dixon's was just brilliant throughout our sale we had an offer in place before we even starting advertising our property. Hayley helped us with selling our property very quickly and efficiently.

Jasvir · 15 June 2018

Agent replied · 13 June 2024

Thank you Jasvir for your wonderful 5* review of Hayley and the Dixons team in Willenhall. It is brilliant to read that you felt the service provided was brilliant throughout and that you gained a very quick moving sale. Kind regards, Scott

5/5

Google

Fantastic service from a fantastic team thank you

Garry · 14 June 2023

Agent replied · 13 June 2024

Hi Gary, thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

All the staff at Dixons (Willenhall) were very helpful and professional. They guided me through the process. Nothing was ever too much trouble. Thanks for all your help Emma, Hayley, Tracy.

Kasia · 15 June 2019

Agent replied · 13 June 2024

Thank you for your great 5* review! I will of course make sure our local team are made aware of your kind comments. Best wishes, Scott

5/5

Google

Could not have asked for a better service than I got from Tracy. So helpful with any request I had. Will definitely use again.

Donna · 14 June 2021

Agent replied · 13 June 2024

Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

5/5

Google

Referred by a friend, they delivered an excellent service from start to finish. Efficient and helpful, a big thank you to everyone who worked on my house sale.

Carol · 14 June 2020

Agent replied · 13 June 2024

Wonderful to read that you had a fantastic experience with our local team and I would like to thank you for taking the time to leave your review and provide our team with 5*review. Kind regards, Donna.

5/5

Google

Excellent prompt and proffesional service Darren Lenihan would not hesitate to reccomend both himself and his associate Emma Brown who kept me updated at every stage. Thankyou .

Heidi · 14 June 2020

Agent replied · 13 June 2024

Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna (Customer Relations).

5/5

Google

A very efficient and friendly service from all the girls at Dixons, Willenhall. Communication was excellent and everything went through very quickly and smoothly. I would recommend them to anyone selling their property.

Jayne · 15 June 2017

Agent replied · 13 June 2024

Thank you Jayne for taking the time to leave us this excellent review, it's great to see that the Dixons, Willenhall team were once again able to provide their proven, 5 star service!

1/5

Trustpilot

Poor service.once sale is completed…

Poor service.once sale is completed staff become very unhelpful and rude.they also dishonest in their approach.ask me to pay deposit several months before the sale .many to get my deposit only after complaining.overall I had a very bad experience .they knew we were first time buyer at the time.

Nazir · 24 June 2022

5/5

Google

Fantastic team. All staff were friendly, efficient and fully supportive. Made the sale very easy, can't praise them enough. Thank you 😊👍👍👍 …

Gary · 14 June 2021

Agent replied · 13 June 2024

Many thanks for the terrific 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

So glad we went with Dixons. Praise for Emma Longmore in particular. She made the whole thing seem less stressful. Always took time to answer my calls.

Mike · 14 June 2020

Agent replied · 13 June 2024

Thank you so much for your wonderful review and 5*'s! I will make sure your kind comments are forwarded to our local team and their Regional Director. Kind regards, Scott

5/5

Trustpilot

Excellent service in difficult times

Ian Walker of Dixons has been excellent throughout quite a complex flat sale. Despite all the complications of COVID and the fact that at one point we had to withdraw the property from sale due to uncertainty about the owner's health, a good and realistic price was obtained. Ian steered us through the process and was very helpful

Jules · 18 September 2020

1/5

Trustpilot

Awful experience

Instructed Dixons last year to sell my dad's house. Really hard to get hold of anyone, continually had to chase for updates, felt completely let down by them and their lack of customer service. Avoid!

Vicky · 31 August 2023

5/5

Google

Absolutely fantastic service! Nothing was too much trouble, always available via phone or email and kept me updated at all times!PositiveResponsiveness, Professionalism

Gurdeep · 14 June 2021

Agent replied · 13 June 2024

Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations

5/5

Google

Cannot get over how quick and efficient it was to buy our first home! The team were professional and very friendly. Thank you so much :)

Andy · 14 June 2020

Agent replied · 13 June 2024

Thank you Andrew for your kind words and 5* review! Best wishes, Scott

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Dixons's Google reviews

Questions about Dixons West Midlands

How many reviews does Dixons West Midlands have?

Dixons's West Midlands office has 468 reviews across two platforms: 289 on Google, 179 on Trustpilot (across the whole business).

What is Dixons West Midlands's rating?

Dixons West Midlands is rated 4.2 out of 5 across all 468 reviews, and 4.8 out of 5 on Google from 289 reviews.

Has Dixons won any awards?

Yes. In The Trusted Agent 2026 awards: Dixons, Willenhall won Gold; Dixons, Redditch won Platinum; Dixons, Wolverhampton won Gold; Dixons, Solihull won Trusted Agent; Dixons, Oldbury won Trusted Agent; Dixons, Kidderminster won Trusted Agent.

Where is Dixons's West Midlands office?

Dixons West Midlands, 53 High Road, Willenhall, West Midlands, WV12 4JR.

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