Trusted Agent profile · West Midlands
★★★★★
468 reviews across 2 platforms
53 High Road, Willenhall, West Midlands, WV12 4JR
Dixons's office in West Midlands, at 53 High Road, is rated 4.2 out of 5 across 468 reviews on two platforms, including 289 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of six awards Dixons won in 2026.
The Trusted Agent 2026 results for Dixons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the West Midlands office, from every platform, shown as written. First names only.
5/5
GoogleAmazing customer service and the most pleasant staff I have ever come across
Thank you for your 5* review of our local team and taking the time to do so. Your comments and nice words will be forwarded to our local team. Best wishes, Scott @ Customer Relations
5/5
TrustpilotGood Service
I requested a valuation from Dixons Estate Agents and I am very satisfied by their service. Especially, I was served with Lisa who was very helpful and the information she provided was very valuable for me. I honestly advise her.
5/5
GoogleLots of patience and effort from all the staff. Highly recommend.PositiveResponsiveness, Professionalism
Thanks for the great 5* review and recommendation.
1/5
GoogleVery disappointed . Made me feel as Dixons didn't need my offer.
Hi Barpour, Please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind Regards, Scott @ Customer Relations
1/5
TrustpilotDo not use you will lose they house…
Do not use you will lose they house purchase if buying with a mortgage they are slow and sly. They will charge you 600 upfront and keep asking stupid questions and get personal. Bearwood branch b66
5/5
GoogleFabulous team of girls, and Darren, who are extremely professional, yet super friendly. Made us feel really relaxed at every visit. Helped us to sell our house within hours of it being on the market, and of course bagged us our dream home. Thank you all so much 😃 xxxx …
2/5
TrustpilotDisappointed with the tenancy service received at Dixon’s Yardley
After viewing the property the commitments were made but never fulfilled even after a month ,poor communication ,Without even looking at the inventory list house being handed over to Tenant (which showing multiple damages, not professionally cleaned kitchen and toilets) ,Ignorant and not professional at all.
5/5
GoogleWhat an amazing team led expertly by Emma,who really does go above and beyond.many thanks to you all.
Thank you for taking the time to write your fantastic review about the Dixons branch in Willenhall. It is great to hear about the wonderful service you have received. I will ensure your kind words are passed onto Emma and the team at the branch. Many Thanks.
5/5
TrustpilotThe agent has been affable and…
The agent has been affable and approachable, also very helpful in providing general guidance and advice. The service in general has been great!
1/5
TrustpilotMr Mohammed Salim
Mr. David Lockwood and Mr. Andrew Thornhill are very unprofessional, desperately seeking gains even if it means throwing the local community under the bus. They have no interest to work with the locals, they sweep in and bully the locals. Its disgusting and unacceptable.
5/5
GoogleAll the staff were so professional and helpful.Nothing was too much trouble
Thank you for taking the time to leave us this excellent review, it's great to see that the team were once again able to provide their proven, 5* service! Best wishes, Donna.
5/5
GoogleExcellent service and communication from the start to finish, would highly recommend.
Hi Sue, Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna
5/5
GoogleExcellent friendly service from start to finish from the whole team, highly recommended
Thank you for the 5 star review and recommendation. It is great to learn that the Dixons team at Willenhall branch were able to deliver their proven personal service to you. Kind Regards, Sarah
5/5
GoogleVery helpful and friendly well organised
Thank you for your 5* review!
5/5
GoogleBrilliant staff .fab service thanks again for all your help .😁 …
Thank you Garry for your 5* review of our hardworking team. Best wishes, Emma.
5/5
GoogleSuch a good service by the whole team. From start to finish.
Hi Alex, it is great to read that you received a service worthy of 5* from start to finish. Best wishes, Emma.
5/5
TrustpilotSOPHIE HODGSON Professionalism and…
SOPHIE HODGSON Professionalism and manner of presentation was off the chart she is holding dixons and representing with top notch
1/5
TrustpilotDisgusting Customer Service
Had a viewing booked today, got there 10 minutes early and stood outside for 20 minutes waiting and no one showed up! Called and emailed but no answer or explanation. Disgusting service, wasted time and petrol money too.
5/5
GoogleWe Have purchased and sold our property through Dixons, I found all the staff very helpful, they were very easy to approach and always got back to us if we requested a call back. would recommend Dixons for buying or selling your property worth every penny.
5/5
TrustpilotDixons Erdington
1/5
TrustpilotDon't trust this company its decent way…
Don't trust this company its decent way scam.They making money only viewing you property. Worst letting agents in uk. Don't pay deposit untill your application accepted.now going to take legal action on credit act 1974..section 75..
1/5
TrustpilotNot good at all
Not good at all, poor customer service from branch manager who I feel needs some refresher training.Tried pressuring us into accepting a reduced offer, didn’t pass on offers!Overall a very poor experience, go elsewhere.
5/5
GoogleVerry good Savies All
Thank you for your 5* review!
5/5
GoogleLovely ladies especially hayley and lindsey friendly and approachable.
Hi Andrew, Thank you for taking the time to leave us this excellent review, it's great to see that the Dixons team in Willenhall , were once again able to provide their proven, 5 star service! I will pass on your lovely comments to Hayley and Lindsey. Kind regards.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Dixons's West Midlands office has 468 reviews across two platforms: 289 on Google, 179 on Trustpilot (across the whole business).
Dixons West Midlands is rated 4.2 out of 5 across all 468 reviews, and 4.8 out of 5 on Google from 289 reviews.
Yes. In The Trusted Agent 2026 awards: Dixons, Willenhall won Gold; Dixons, Redditch won Platinum; Dixons, Wolverhampton won Gold; Dixons, Solihull won Trusted Agent; Dixons, Oldbury won Trusted Agent; Dixons, Kidderminster won Trusted Agent.
Dixons West Midlands, 53 High Road, Willenhall, West Midlands, WV12 4JR.
