Trusted Agent profile · West Midlands

Dixons West Midlands reviews

★★★★★ Great

468 reviews across 2 platforms

53 High Road, Willenhall, West Midlands, WV12 4JR

Dixons's office in West Midlands, at 53 High Road, is rated 4.2 out of 5 across 468 reviews on two platforms, including 289 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of six awards Dixons won in 2026.

Google logo

4.8 / 5

289

Reviews on Google

This office

Trustpilot logo

179

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Dixons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the West Midlands office, from every platform, shown as written. First names only.

5/5

Trustpilot

Excellent service

Excellent service! Becca was professional, responsive . Highly recommend!”

Joe · 30 October 2025

5/5

Google

Hayley found me and my partner our perfect home! She knew exactly what we wanted and quickly arranged a viewing when the perfect house came up. She managed to secure us the house within 15 minutes of leaving the property! We are very happy with the service and our first home. Thanks again Dixons and especially Hayley x

Gemma · 15 June 2017

Agent replied · 13 June 2024

Hi Gemma, Thanks for the wonderful, 5 star review! It's great to see that you were able to take advantage of the straightforward and dedicated approach to estate agency shown time and again by our Dixons team in Willenhall. Congratulations on your first home! Kind Regards.

4/5

Google

A big thank you to Tracey and all dixons willenhall team. I was first time buyer and Tracey helped me a lot in every process a big thank you tracey. SURINDER Singh

Arshdeep · 14 June 2023

Agent replied · 13 June 2024

Thank you for taking the time to share your experience and for your wonderful review! Kind regards, Lucy, Customer Relations.

5/5

Google

Thanks to all the team at Dixons. Great service, and very helpful when selling my mom's house. Would highly recommend them and would definitely use them again in the future

Lynn · 5 September 2025

Agent replied · 9 September 2025

Thank you for your kind words! We are so glad that we were able to assist you and your mom with the selling process. It was a pleasure working with you! Best wishes, Lucy, Customer Feedback and Support Team

2/5

Google

Terrible agent a list of issue including as soon as we signed with them told us to bring price down, went into property we were selling without our consent would never recommend

Roger · 10 August 2025

Agent replied · 9 September 2025

We're sorry to hear about your negative experience. Please know that this is not the level of service we strive for. We apologize for any inconvenience and will work to address these issues to ensure a better experience for future clients. … More

5/5

Google

I would just like to express my gratitude to dixons and all the team on a brilliant job they accomplished on selling my brothers house. They has a team, eliminated the stress of selling and dealing with paperwork. They were very professional throughout, kept us up to date on progress and were only a phone call away if needed. Thanks again to all involved I would highly recommend dixons in the future, Kind regards. Terry

Janet · 17 September 2023

Agent replied · 13 June 2024

Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

5/5

Trustpilot

Dixons.Sutton New Road Erdington.

Dixons.Sutton New Road Erdington.Highly recommend them. We have used Dixons a number of times in the past along with my son both sale and 2 purchases. Excellent service. On this occasionWe have purchased a property from them. Nothing was too much trouble. Re Viewed when ever we needed to. And any questions were answered quickly. As this property purchase went through. Sarah Blair was superbWith calming the situation and managing the difficult problems raised at times.Sarah Blair is a credit to Dixons. Very professional and understanding. Thanking all staff too. All dedicated to an efficient service not only for their clients but for their clients purchasers. Well done.

Linda · 31 March 2021

5/5

Google

Me and my husband were first time buyers from Dixons, all of the staff are very friendly and professional. Darren has been very helpful in finding us the right mortgage, we didn’t feel an inch of stress. I strongly recommend Darren and his team they worked together tirelessly to help us find the perfect property.

Amarpreet · 15 June 2018

Agent replied · 13 June 2024

Thank you for your wonderful 5* review of our Dixons team in Willenhall. It is great to read that you felt the team worked tirelessly for you and achieved you the best outcome. It is wonderful to read that you would strongly recommend Darren and our team. Best wishes, Scott

5/5

Trustpilot

I have just rented a property with…

I have just rented a property with dixons selly oak. Jaia has been lovely and helped me throughout the whole process making it easy, answering my questions in details everytime. Thank you Jaia, really appreciated

Faiza · 30 November 2024

5/5

Google

A huge heart felt thank you to all the team at Willenhall, they helped me sell my family home with a smooth process, got all the help & support we needed with a simple phone call. Emma, Pritee, Tracy, Hayley & Darren were all very helpful. Thank you so much.

Kanchan · 14 June 2020

Agent replied · 13 June 2024

Thank you for taking the time to leave us this excellent review, it's great to see that the team were once again able to provide their proven, 5* service! Best wishes, Donna.

5/5

Google

Brought our first house in willenhall in December 2023 through dixons willenhall after 1 year of roaming arround , went to every broker and then finally we saw this property through them and darren lenihan did our mortgage and he is great person to work with, and haley & tracey are wonderful, they helped us through all our process keep us upto date ..

Inder · 14 April 2024

Agent replied · 13 June 2024

Inder Grewal thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

5/5

Google

Great service, always available and helpful.

Sukhjot · 16 March 2026

Agent replied · 16 April 2026

Thank you for the kind words! We are dedicated to providing top-notch service and always being there for our customers. It's our pleasure to assist you in any way we can. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

My property was not an easy sell, Dixons provided me with a great service from start to finish. They stood up where other estate agents had failed. Dixons Team I appreciate everything you have done to sell my house, and an thanks to Hayley for her drive & persistence.

Darren · 14 June 2020

Agent replied · 13 June 2024

Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review! Best wishes, Donna (Customer Relations)

5/5

Google

Dixons willenhall have been great throughout our first property purchase and a massive thank you to Hayley Ball and Tracy Morgan thank you for all your hard work

KAL · 14 June 2023

Agent replied · 13 June 2024

Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations

1/5

Google

STAY WELL CLEAR! Gave a 1 star as I couldn’t give zero. When staff eventually answered the phone they were rude and patronising. 3 months wasted with Dixons. You lot could learn alot from Skitts!

Glenn · 31 May 2025

Agent replied · 16 April 2026

We apologise for your negative experience with our staff. This is not the level of service we strive for and we will make sure to address this issue. We appreciate your feedback and will work to improve. Thank you for bringing this to our … More

5/5

Trustpilot

We instructed Dixon’s to assist us in…the sale of our property

We instructed Dixon’s to assist us in selling our property . From start to completion we received fantastic support and updates on our sale . The whole process was completed in less than 10 weeks . Dixon’s professionalism shined through with their negotiating skills and sales experience . We would like to say a great big thank you to Darren , Daniel , Jodie , Harvey and Tom for making our moving experience stress-free

Nick · 12 October 2021

1/5

Trustpilot

Just dont do it

This company cannot even get the basics right took a week to get s floor plan done only for it to bear no resemblance to our house second floor plan took three days again no resemblance to our house then had the cheek to say it was our fault because we didn't check it disgraceful

Mr · 27 September 2025

5/5

Google

Hayley and Tracey at Dixons did an amazing Job, They worked hard and got the house purchase done for me and sold for the previous owner Richard. Thanks Dixons.

Craig · 11 July 2025

Agent replied · 9 September 2025

Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Trustpilot

Dixons Estate Agent ~Erdington

Dixons Estate Agent ~Erdington We would like to start off and thank our special team in alphabetical order:Charlotte ,Ewelina,Sam and Sarah....without you guys this sale would not have happened.Team provided us with an excellent service. We had initially registered with another agency and in the months they had our property, we had to chase for updates. That particular company did not make us feel that we were priority. 18 weeks and no result Dixon’s team were SO different. We had updates from get go. Every viewings set up, we got email and text messages. We knew who was going into our property and the outcome. They made us their priority.There was a constant communication with Sarah, she was the glue ~ our SUPER glue. She was our point of contact from point of sale agreement. She kept the communication going between us, our recommended solicitor and buyer. Assuring and guiding us. All the staff knew the status of our sale it shows the level of their excellence, their professionalism and passion for their job.We could call anytime and felt free to do so. It really felt like nothing was any trouble. Everything ran really smoothly from initial conversation,going on the market to sale.We are really happy with the level of service received by our girls listed and would recommend Dixon’s Erdington Branch to anyone if you want an easy, efficient, professional and honest service. Keep up with the fantastic job guys. We really appreciated all your hard work.Mr and Mrs Balfourth

Gloria · 4 September 2019

5/5

Google

I can't say a bad word about our experience selling our house with Dixons. All the staff were extremely knowledgeable, willing to help & easy to contact. I cannot rate them highly enough and will be more than happy to recommend them to anyone looking to buy/sell a property, thanks again to all the staff involved in making our house sale considerably less stressful than it could of been!

Ben · 17 September 2023

Agent replied · 13 June 2024

Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

A big Thank you to all Dixon team .Hayley is very supportive and helpful. I had great experience with Dixon. Thank you 😊 …

Jaswinder · 14 June 2023

Agent replied · 13 June 2024

Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations

5/5

Google

Excellent from start to finish nothing was too much trouble especially Hayley who was always on hand to advise. Went through in 9 weeks.

Claire · 14 June 2023

Agent replied · 13 June 2024

Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

We’ve received a brilliant service from Dixon’s, Tracey was so helpful and supportive made things a lot less stressful, Nicola was on the ball and progressed our sale purchase really smoothly, really down the earth people, wouldn’t hesitate to use them again. Can’t thank them enough ☺️

Amy · 15 June 2019

Agent replied · 13 June 2024

Thank you Amy for your 5* review of our team and I am pleased to see that you would recommend our team without hesitation. Kind regards, Emma

5/5

Google

Very pleased with our selling proccess with Dixons ,Willenhall branch. All the team were very kind and helpful ,answering all my calls and emails very quickly. …

Boyana · 16 July 2025

Agent replied · 9 September 2025

Hello Boyana, Thank you for your wonderful 5* review! We're thrilled to hear that you were … More

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Dixons's Google reviews

Questions about Dixons West Midlands

How many reviews does Dixons West Midlands have?

Dixons's West Midlands office has 468 reviews across two platforms: 289 on Google, 179 on Trustpilot (across the whole business).

What is Dixons West Midlands's rating?

Dixons West Midlands is rated 4.2 out of 5 across all 468 reviews, and 4.8 out of 5 on Google from 289 reviews.

Has Dixons won any awards?

Yes. In The Trusted Agent 2026 awards: Dixons, Willenhall won Gold; Dixons, Redditch won Platinum; Dixons, Wolverhampton won Gold; Dixons, Solihull won Trusted Agent; Dixons, Oldbury won Trusted Agent; Dixons, Kidderminster won Trusted Agent.

Where is Dixons's West Midlands office?

Dixons West Midlands, 53 High Road, Willenhall, West Midlands, WV12 4JR.

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