Every review we hold for the West Midlands office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHayley Ball is AMAZING!! Our first house we made an offer on was refused. Hayley kept us informed over everything...constantly updating us on new propeties. Reassuring us, complete contact throughout. Finding us our family home.
Hayley's professinal attitude welcoming friendly personality is wonderful! Goes over and beyond 110%! Explains everything and is alway checking in with a friendly call always with cheery tone no matter how busy she is.Making buying our house stressless and enjoyable. The human touch not a robot approch.
Amazing i'd recommend Hayley & Dixions to everyone buying a house. Thankyou so much!! If theres an award this lady should get it.Amazing commitment Amazing person!!
Dixions and there team in Willenhall are all so friendly. Perfect Team.
Thank you Claire & Adam
Claire · 15 June 2019
Agent replied · 13 June 2024
It is wonderful to read Claire, that you felt fully reassured and helped throughout the buying process and that you felt the team went above and beyond and would recommend Hayley and the Dixons team to others.
Kindest regards, Scott
★★★★★ 5/5
GoogleWe have recently moved after being in our previous property for 28 years Emma and her team could not have been more helpful. Emma promised she would sell our house for us which she did quickly and although there ended up being problems with the chain Emma and Nicola kept us up to date almost every day, even of an evening out of office hours. The chain was difficult and I am sure that without Emma and Nicola’s perseverance we would not have got moved, can’t thank them enough 🙂
Adele · 15 June 2019
Agent replied · 13 June 2024
Many thanks Adele for your excellent 5* review. It gives me great pleasure to read that once again our Dixons branch were professional and helpful.
Best wishes, Lucy.
★★★★★ 5/5
GoogleAs a buyer i received excellent service from both Hayley and emma with the personal touch !!
Also the in house mortgage guy darren worked hard get my mortgage in place .
Would highly recommend Dixons, these guys seem to really enjoy what they are doing which is the cornerstone for the excellent service they provide. Hayley is really on the ‘Ball’ 😂
Im sure I wouldn’t of received such service from these many internet based companies.
So id like to thank my seller for keeping it local and choosing Dixons
Mat · 15 June 2019
Agent replied · 13 June 2024
Congratulations Mat on the purchase of your property and thank you for the 5 star review. The Dixons team in Willenhall aims to be both straightforward and responsible and it's great to see that you were able to benefit from their continued personal service. Best wishes.
Sarah
★★★★★ 5/5
GoogleHayley Ball is AMAZING!! Our first house we made an offer on was refused. Hayley kept us informed over everything...constantly updating us on new propeties. Reassuring us, complete contact throughout. Finding us our family home.
Hayley's professinal attitude welcoming friendly personality is wonderful! Goes over and beyond 110%! Explains everything and is alway checking in with a friendly call always with cheery tone no matter how busy she is.Making buying our house stressless and enjoyable. The human touch not a robot approch.
Amazing i'd recommend Hayley & Dixions to everyone buying a house. Thankyou so much!! If theres an award this lady should get it.Amazing commitment Amazing person!!
Dixions and there team in Willenhall are all so friendly. Perfect Team.
Thank you Claire & Adam
Claire · 25 November 2018
Agent replied · 23 November 2024
It is wonderful to read Claire, that you felt fully reassured and helped throughout the buying process and that you felt the team went above and beyond and would recommend Hayley and the Dixons team to others.
Kindest regards, Scott
★★★★★ 5/5
GoogleI write this review regarding Hayley. From the first time that I spoke to her she made me feel relaxed, comfortable and in safe hands. She has the best customer service, always returns calls when asked, always addressing any queries and paying attention to detail and ensuring everything was done.
I would highly recommend Hayley when buying or selling a property. Having had some bad experiences in the past and regularly dealing with estate agency staff due to both work reasons and purchasing properties in the past, Hayley has by far been the best I have ever dealt with. I have and will continue to recommend her for many years to come.
When someone so attentive, passionate and professional in work it is important that everyone is aware as people like Hayley are very difficult to find.
Kiran Singh
13th March 2018
Kiran · 15 June 2018
Agent replied · 13 June 2024
Thank you Kiran for such a great review. It is wonderful to read that Hayley was able to help.
Best wishes,
Sarah
★★★★★ 5/5
GoogleHuge thanks to Tracy who sold me a house in Evesham Crescent Bloxwich which I subsequently renovated and sold and made some decent money out of it. Will use again, Tracy is very professional and lovely and so is the other woman forgot her name the one that talks loudly, thanks both, Matt x
Matt · 14 June 2023
Agent replied · 13 June 2024
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotSarah Blair was very helpfull always…
Sarah Blair was very helpfull always available if needed help with queries would go above and beyond to give a great sevice
Barbara · 9 January 2026
★★★★★ 1/5
GoogleShocking !!! Called the office to cancel a valuation as we had already had 3 and had decided to go with another agent. Daniel was very unprofessional telling me they were the best and the company I was going with was terrible. I had to stop him in the end I didn’t want to hear anymore. I would never ever use this company.
Marcus · 14 June 2022
Agent replied · 13 June 2024
Hello Mr Baxter
Thank you for your recent review although having looked at our internal records we’ve not been able to trace having dealt with you in the past, so I believe you may have the wrong office. If this is the case it’s easy enough to remove the review, however if we can assist further in Willenhall, please call me on 01902 634497 or email us at review@countrywide.co.uk. Kind Regards Hayley Ball Branch Manager
★★★★★ 5/5
TrustpilotNothing but positive to say about Dixons
We had a bad experience with our previous estate agents but then decided to go for Dixons (quinton). I cannot express how much they have supported us from the beginning to the end. Big thank you to Lori,Luke,Courtney and Jan. They made the experience a lot more smoother. I would highly recommend you to go through them.Thank you guys we will miss you all xxx
Humera · 19 July 2024
★★★★★ 5/5
GoogleDixon's helped me with the sale of a bungalow, staff were extremely helpful with the complete process, and always kept me informed throughout, I highly recommend them .
Steve · 16 March 2026
Agent replied · 16 April 2026
Thank you for your kind words! We are thrilled to hear that we were able to provide you with a great experience during the sale of your bungalow. Our team strives to keep our clients well-informed throughout the entire process. We appreciate your recommendation! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
TrustpilotGreat advice, got the property sold
They gave excellent advice on property sale, maintained good communications throughout, acted professionally at all times. Appointments were met punctually. Dan was a great point of contact after his initial visit, and my interactions with all members of the team were top notch.
John · 21 May 2025
★★★★★ 5/5
GoogleThe whole team at Dixon’s were fantastic, especially Hayley. She always went the extra mile to deal with any queries we had ( believe me my hubby had some queries ) they advised us to use their in-house solicitor and we were so glad we did, they were on the ball too. Now we’re happily in our new home we can’t thank the team enough. They’re amazing!
Deana · 14 June 2021
Agent replied · 13 June 2024
Thank you for your wonderful 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe are very impressed with this branch in selling our property. The staff worked extremely hard to push for a sale and after a very bad experience with connells we could not be more grateful to all the staff (especially to Emma the branch manager). Emma kept us up to date and helped push the sale as quickly as possible. I could not recommend this branch enough to anyone who's looking for a competent estate agent
Mart · 15 June 2017
Agent replied · 13 June 2024
Hi Mart, It is amazing to read how positive your experience was with the Dixon's branch in Willenhall. Thank you for the five star review and great recommendation! As always we love hearing excellent feedback like this about our branch staff and I'll make sure Emma and the team hear your lovely comments about their personal and straightforward service. Many thanks.
★★★★★ 5/5
GoogleSuch a lovely Estates Agents! I felt so welcomed by the whole office from the minute I walked through the door. Tracy is so kind helpful and I felt she went above and beyond to get my offer accepted after I’ve had a nightmare with other agents. Darren the mortgage advisor also gave me amazing advice and fresh insights when looking at mortgage options.
Thank you so much!
Alicia x
Samuel · 14 June 2020
Agent replied · 13 June 2024
Thank you for your wonderful feedback and 5* review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott
★★★★★ 1/5
TrustpilotDisgusting Company! - AVOID!!
I Wouldn't even give this place 1 stars!They are the rudest estate agents iv had to deal with (Selly Oak Branch), iv recently just moved out of a property which I rented through Dixons & id definitely AVOID now if I was going to rent again . Timothy Reynolds was nothing but rude about me leaving threatening extra charges for leaving the property as he couldn't be botherd to read my tenancy agreement and see that under the break clauses I ended my tenancy in the correct way. All he cares about is getting his commission at the end of the day from there over priced properties. Daniella Lawmon also rude from this branch, questioning me about why I was leaving the property & also trying to threaten me with additional charges which where NOT in my agreement. They don't push the landlord on getting any repairs done they just fob you off on the phone with aload of rubbish to make sure you keep paying that rent every month so they get their commission!!. AVOID AVOID AVOID!!!!
Charlotte · 21 June 2023
★★★★★ 5/5
Google“Thank you so much for helping me buy my first home! I really appreciate all your support and hard work. I’m so excited and grateful!”
Kiran · 16 March 2026
Agent replied · 16 April 2026
Thank you for choosing us to be a part of such a special milestone! It was a pleasure working with you and we are beyond excited for your new home. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleHelped us sell our previous home kept it contact at every stage and very helpful, top top estate agents wouldn't use anyone else 😀 …
Rikki · 16 March 2026
Agent replied · 16 April 2026
Thank you for your kind words! We're so happy to have been able to assist you in selling your home. We pride ourselves on our communication and helpfulness throughout the process. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
TrustpilotFake electrical certificate was given when bought a house through Dixons in Yardley
Bought a property through Dixons has a first time buyer and even decided to use David Smith for my Mortgage and I can say what a lovely man he is, he did all the hard work and running around, kept me updated at all times right until I had my house keys so thank you to him, will definitely be using him again and recommending him to all. When initially putting an offer on the house, I felt when it came to the price Zoe was playing on the fact I really liked the house and wanted it and so games were being played and I ended up paying £5k over the asking price which I really regret because when moving into the house, I found so many problems. When I spoke to Zoe about dodgy Electric work with a fake certificate given, she ignored it and said she can't do anything, even thou the person who sold the property is well known to Dixons. Highly advise everyone to paid and get a survey completed and not just rely on the Bank to theirs. Elite Properties LTD is the company that's sells house through Dixons with fake electric certificates.
Izzy · 6 June 2023
★★★★★ 5/5
TrustpilotHolly was a star
Holly was a star, really helped with my renting process and kept me up to date with everything that was going on. Would highly recommend
Consumer · 17 October 2025
★★★★★ 5/5
GoogleCouldn’t fault the support Dixons Willenhall, gave us when selling/buying our house. The team were really helpful and supportive during this time. Would recommend!!!!!
Aaron · 16 March 2026
Agent replied · 16 April 2026
Thank you for your glowing review! We are grateful for the opportunity to assist you in selling and buying your new home. Providing exceptional support to our customers is our top priority and we are glad you had a positive experience with our team. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI would like to highly recommend all of the staff that I dealt with at Willenhall Dixons. The ladies on the phone were incredibly friendly and helpful and Pritee was able to explain things in simple language for a first time seller. I couldn't fault them and wish them all the successes in the future. Thank you and stay safe 🙂PositiveResponsiveness, Quality, Professionalism
Stephen · 14 June 2021
Agent replied · 13 June 2024
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleIt was an amazing opportunity to have dixons as my estate agent. The staff was friendly and helpful. My mortgage advisor, Darren was an excellent advisor and he made sure that all that little bits were in place. He made everything easy for us.
Been back again in 2020 to see Darren to do my mortgage again, highly recommend, helpful all the way through! Thanks Darren
Mandy · 14 June 2020
Agent replied · 13 June 2024
Thank you Mandy for your wonderful 5* review. Best wishes, Emma.
★★★★★ 5/5
GoogleI couldn't recommend Dixon's highly enough after my experience with this branch. Emma went above and beyond to get my partner and I into our first home. She was incredibly helpful and advised me at every stage on what to expect next.
We have already said that due to our experience, if in the future we ever were to sell, it would be with Emma and the team.
Ashley · 15 June 2019
Agent replied · 13 June 2024
Hi Ashley,
Congratulations on the purchase of your property. The team aims to be both straightforward and responsible and it's great to see that you were able to benefit from their continued personal service. Best wishes settling into your new home.
Kind Regards, Sarah
★★★★★ 5/5
TrustpilotFantastic
Fantastic! I've used Dixons for over 20 years to deal with my lettings portfolio. I wouldn't dream of using another Letting Agent. I can call at anytime and they will resolve any queries or issues I have immediately. They know the background of all my properties which helps with any dealings. I cannot recommend them highly enough.
William · 17 February 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
