Dixons West Midlands reviews

★★★★★ 1/5

Google

The agent named Tracy made me feel like low class citizen, she lied, mislead and pressured me to take mortgage with her broker, falsely stating it as the sellers condition. The sale fell through due to combination of her greed and appalling attitude. I will never ever purchase with dixons even if the property is under priced, how can dixons employ such people to represent their company. The whole experience has put me off property purchasing, this should have been a pleasant and productive experience. SHAMELESS AGENT TRACY.

Nav · 14 June 2023

★★★★★ 5/5

Google

A big THANK YOU to Tracy, Hayley, Darren and Emma! I’m a first time buyer the process was somewhat daunting to me with speaking to other Estate Agents however after speaking to Tracy and Hayley they put my mind to rest as they are very supportive also professional with a wealth of knowledge and experience. My queries were dealt with and explained professionally by Emma whose customer service is outstanding. My Mortgage Broker Darren is honest and acts only in your best interest ensuring you get the best mortgage on the market, I would recommend Darren 100% he also has a wealth of knowledge and experience in the field. The process of buying my house from start to finish was straightforward because Tracy, Hayley, Darren and Emma are amazing people also I have no hesitation in recommending the Dixons team 100% as the process went much smoother than I could have anticipated. 😀

E · 14 June 2023

★★★★★ 5/5

Google

This is our second time dealing with Dixon’s and once again it’s been an absolute pleasure! The lady who came and valued our property was friendly and informative, and unlike other valuations we had, didn’t talk down on their competition, we were very happy with her valuation and got what we wanted for our property. A special shout out to Hayley & Tracey who were both were always just on the other end of the phone whenever we needed, always with very positive attitudes. Brilliant branch, ran by an excellent team who know what they’re doing! Would recommend to anyone.

Hannah · 14 June 2023

★★★★★ 1/5

Trustpilot

UNACCEPTABLE SERVICE

POOR SERVICE!! My property, which has been under the care of Erdington Lettings for the past five years is lying empty. Following the recent departure of my tenant, the property is now vacant due to significant damp and mould issues, which I understand have been exacerbated by a leaking roof. Despite the seriousness of this situation, the level of service I have received to date has been extremely disappointing. I have been required to repeatedly chase for updates, and in most cases, I receive no response. On the occasions where I have managed to speak to someone, I am assured that follow-up emails will be sent, however, to date, I have not received any written communication as promised. I am now trying to arrange for the property to be re-let, but I am again experiencing a lack of response from the lettings team, despite leaving multiple messages requesting a call back. This situation has now reached a point where it is unacceptable. The lack of communication, delays in addressing essential issues (including potential structural concerns such as the leaking roof), and failure to progress reletting are causing both financial loss and unnecessary stress. I require the following as a matter of urgency: I require Immediate contact from the lettings team to progress marketing and re-letting of the property Access to my property so remedial works can commence. A dedicated point of contact going forward If this matter is not resolved promptly, I will have no option but to escalate this further.

Colin · 20 May 2026

★★★★★ 5/5

Google

Very good estate agents, we used them before when we sold and bought a new house. They were amazing from start to finish, excellent communication. To be honest if it wasn't for Hayley and her team at the Willenhall branch we wouldn't have moved house, they are very knowledgeable and the best of them all. Our house went up for sale on the Friday, we had 12 people view on the Saturday and Monday we had 3 offers..

Paul · 14 June 2023

★★★★★ 5/5

Trustpilot

Holly set up my home insurance

Holly set up my home insurance, she listened to what I was after and covered everything I asked for a fab price. I would highly recommend Holly to friends and family.

Consumer · 21 April 2026

★★★★★ 1/5

Trustpilot

Be very careful, the contract ties you in far longer than you think

SADLY I CANNOT LEAVE 0 STARS: This relates to Dixons - Working on my behalf as an Estate Agent handling the sale of my property I’m leaving this review to help others avoid the situation I found myself in. The contract wording used by Dixons is not as clear as it should be, and it’s very easy for customers to misunderstand how long they are tied in for, PLEASE PLEASE READ ALL THE FINE PRINT BEFORE SIGNING ON THE DOTTED LINE, all the glitters isn't gold and I found that out to my peril. People need to be aware that when you sign with Dixons, you are committed to a binding 16‑week minimum period, and even after those 16 weeks have passed, you are still tied in for a further 28 days’ notice. During this notice period, you cannot use another estate agent, cannot remarket elsewhere, and cannot move on, even if you have already asked for the property to be removed from the market. In my case, I had been with Dixons for 5 months (20 weeks) by the time I asked for the property to be withdrawn, well beyond the 16‑week minimum period, and I genuinely believed the agreement had naturally ended. Only afterwards did I discover that the contract continues indefinitely until you give 28 days’ written notice, even when the property is no longer being marketed, they take it off their books but tie you in to a further 28 days where you cannot approach or relist with another Estate agent. I raised this with the Property Ombudsman, not to seek compensation, but to highlight what I believe is unclear and potentially misleading wording so that others might be better protected. Unfortunately, because the clause is technically written in the contract, the Ombudsman does not assess fairness, only whether the agent followed the wording. My hope is that this review helps others go into the agreement with full awareness, as the practical implications of the notice period are not obvious from the way the contract is presented. They Never replied to Emails at all, I think they were afraid of committing anything to an audit trail I think ALSO ANOTHER IMPORTANT WARNING FOR OTHERS DO NOT LET THEM BADGER YOU INTO DROPPING YOUR HOUSE PRICE WITH THE PROMISE OF “GETTING MORE INTEREST AND GETTING MORE THAN THE ORGINAL ASKING PRICE”. THIS DOES NOT HAPPEN, ALL IT DOES IS DEVALUE YOUR PROPERTY.

Tracey · 1 April 2026

★★★★★ 5/5

Trustpilot

Excellent service

Recently put an offer in for my first house and was super daunted by all the legal and morgage requirements that needed to be in place to make the purchase complete. Thankfully the team at Dixons Acocks Green helped me. Adam, Lee and Courtney were always a phone call away. I would recommend anyone buying there first home to buy the hand in hand house purchase service provided by Adam it does come at a fee but well worth it as all solicitors are in house and he will save you allot on your monthly morgage repayments.

Kamran · 15 October 2024

★★★★★ 4/5

Trustpilot

Renting

Holly was very helpful and answered all the questions we had! Very quick process and can’t wait to be in our family home!

Sophie · 28 May 2026

★★★★★ 5/5

Google

A big thank you to Dixon’s estate agents in willenhall :D. My experience has been smooth from the very start. Starting with Tracy at the viewing, Darren arranging mortgage, and Hayley chasing queries with the solicitors. As a first time buyer I didn’t understand some of the process and this was made very easy and understandable by then all with any questions and queries I had. A big thumbs up 👍🏼.

Nikky · 14 June 2023

★★★★★ 5/5

Google

Harjit; Highly Recommended, You Just Can’t Get Anyone Better Then Them 🙏🏻 Just Got The House Keys 🔑 its a wonderful feeling can’t even express.. all this happiness its cause of the good team that i had, they worked so hard and they were so professional, kind and helpful all the time.. I don’t have enough words to praise them… Hayley, Tracy, Emma, and all the team.. and of course Darren *The best Mortgage Advisor * And Leanne The best solicitor recommended by Dixon estate agents Thank You Very Very Much 🙏🏻🙏🏻🙏🏻

Jitty · 14 June 2022

★★★★★ 5/5

Google

I am Mohammed Muhin Uddin and my wife Marzana Yeasmin. We bought a house from Willenhall Dixon’s. Tracy Morgan and Mr Darren and his team were helped us for get this house. They are very very kind and helpful persons. We are really happy with them. Specially Tracy Morgan so help to us that we never forget her kindness. We have a wonderful big garden for planting lot of vegetable. We love to plants many kind of vegetable. Yesterday we met with her gave some fresh vegetables and say thank you again. All the best Tracy for your hard work. Thank you so much again. Uddin & YeasminPositiveQuality

Bagan · 14 June 2022

★★★★★ 5/5

Google

We are currently purchasing a property through dixons and we cannot speak highly enough of both hayley and Tracey. Nothing we ask is too much trouble including visiting our new home and the drop of a hat Tracey is there awaiting our arrival with keys in hand to allow us to measure up. Whenever we have had a question or concern Tracey or Hayley put our minds to rest, if not with the answer there and then we are assured they will get on to the case straight away, which invariably they do. Nothing is too much trouble even in the current climate of property sales going through the roof. They are inundated with calls and dealing with people from having attended the location in person but they have always taken the time to engage with us and make us feel valued and that their time is fully focused on ourselves and our needs. Thank you for your professionalism, dedication and friendly approach 👍

Dylan · 14 June 2022

★★★★★ 5/5

Trustpilot

A lovely agent called Lee

We had a lovely agent called Leoni (Lee) today showing us around a property in Stourbridge. She was so lovely, knowledgable and related to us which eased us and made the experience one of our best. She was excited to show us around and tell us things about the property, making it a very enthusiastic session that really helped with our opinion on the property.

El · 26 May 2026

★★★★★ 5/5

Trustpilot

Fantastic

Fantastic! I've used Dixons for over 20 years to deal with my lettings portfolio. I wouldn't dream of using another Letting Agent. I can call at anytime and they will resolve any queries or issues I have immediately. They know the background of all my properties which helps with any dealings. I cannot recommend them highly enough. The team there is amazing, which is a testament to Meg, the Lettings manager. Thank you, Meg, Holly and Freya.

William · 17 February 2026

★★★★★ 5/5

Google

Following my Mother's death we had to put her house up for sale, I had used Dixons in the past and was very pleased with their service and I wasn't disappointed this time either. Hayley was 5 star, she was always there to advise and assist at a very difficult time, she was so easy to talk to but maintained a professionalism. The other ladies, Tracey and Emma were always very friendly and helpful too, they work well as a team. I have no hesitation in recommending Dixons and their lawyers, it went much smoother than I could have hoped, a great big Thank you to you all 👏PositiveResponsiveness, Professionalism

Karen · 24 August 2021

★★★★★ 5/5

Google

I do not usually leave reviews but felt compelled to in this case. After the loss of my dad, my mom decided to downsize. We contacted Dixon's Willenhall following a recommendation from friends. From the very first contact the professionalism of the team was clear. Tracey and Hayley were always friendly and attentive. The staff are very knowledgeable and always responsive to any questions and queries. I felt that the team went above and beyond to help my mom (and me!) during a very stressful time. Their customer service is exemplary and we were always made to feel that we were important. I would highly recommend the team and offer our grateful thanks for all their help and support.PositiveResponsiveness, Professionalism

Susan · 24 August 2021

★★★★★ 1/5

Trustpilot

I did not receive the level of mortgage…

I did not receive the level of mortgage support I expected from this company. While their general customer service was satisfactory, the mortgage advisor was not helpful. Despite charging a substantial fee, I do not feel that he secured the best possible deal for me. In my view, Mr. Mazar Singh appeared more focused on maximising his own profit than on acting in the best interests of the customer, particularly given his £700 fee.

Simmy · 8 March 2026

★★★★★ 1/5

Google

Poor customer service from the start Pictures taken, poor quality and weren’t uploaded in a timely manner, we were told house would be listed within a certain time frame, our house appeared online, later than expected and then with no images, this took well over 48hours to get them added, after chasing Dixon’s Hayley was always very polite on the phone, but often spoke about how busy she was and what other houses she had sold / was selling, and we were made to feel like everyone else’s sales were more important than ours. They did arrange house viewings quite quickly but even got the times wrong and we had people turn up earlier than we expected... I don’t feel like the really did anything to help sell the house, the house pretty much sold itself. Communication was poor when we had a buyer pull out, confusion in feedback and in no way did they try to resolve this or save our sale, we spent a lot of our own time contacting solicitors and doing the leg work ourselves... when really that’s what we were paying them for! Buyers lawyer very slow, and poor communication, not that this was Dixon’s fault, but when communication was made with them they often didn’t call to tell me, I had to chase them daily to get updates Spoke with Tracey several times, when she called me with news she was polite and chatty but if I called her to chase anything or ask her to do anything her tone was poor, often felt like she was being patronising and didn’t want to help, and couldn’t have cared less about what I was saying some days I feel the sale overall was made to be more stressful by Dixon’s, we wouldn’t use them again, and certainly wouldn’t recommend... I requested a call back from the branch manager and had no response, I requested to escalate my concerns several times because we didn’t feel we were being dealt with timely, after a stressful 6 months the house sale completed we feel we paid them thousands of pounds to do very little

Hollie · 14 June 2021

★★★★★ 5/5

Google

Hi, I just wanted to say a massive thank you to Darren the mortgage advisor. He has helped us so much! As we where utterly clueless, he helped us understand all of our options and told us what he thought was the best way to go. Felt as tho nothing was to much trouble and he really put our minds at ease. As their is so much to worry about I felt Darren was professional, friendly and dedicated his time in helping, which made the whole process easier on us. If we had to ring the branch the ladies who answered the phones always seemed happy and helpful, could feel their bubbly personalities through the phone! Will always come back here now Thank youPositiveResponsiveness, Quality, Professionalism

Lucy · 14 June 2021

★★★★★ 5/5

Google

My husband and I recently purchased our house through Dixons Willenhall branch and we honestly cannot recommend them enough. We just wish we had used them for our sale as well! Hayley was dealing with our purchase and was amazing throughout. Very professional, responsive, informative & friendly. We encountered a rather messy & stressful situation on completion/exchange day (not due to dixons, but solicitors fault) and Hayley and Tracey were both fantastic support to us throughout the day and helped us resolve the issue. They went the extra mile and did far more for us that day than both the estate agents we sold through and our solicitors. We don't plan on selling or buying another property again ourselves for many years, but we will certainly be recommending them them all our friends and family for any future sales or purchases!PositiveResponsiveness, Professionalism

Laura · 14 June 2021

★★★★★ 5/5

Trustpilot

Dixons Erdington made it easy

I've recently completed, I was a first time buyer, I'd had a previous bad experience where a dodgy seller pulled out at the last minute and cost me money, I was kind of struggling with the whole process, but Dixons made it easy for me. I was shown round the property by Alison, who knew everything about the property and the area, even who the neighbours were, then from there Sarah handled it and she was brilliant, always keeping me informed and chasing the other solicitor. Then my solicitor went into administration and couldn't carry on working and even then Sarah told me exactly what to do and handled it all for me once I had a new solicitor. It was a massive relief in the end. I'd definitely recommend Dixons after that.

Customer · 13 January 2026

★★★★★ 5/5

Trustpilot

Dixons - Erdington

Dixons - Erdington Branch - my brother and I sold our late parents property through Dixons Erdington. Charlotte Rose is a magician! Charlotte was superb from the outset with open and honest discussions about the property and excellent advice to sell the property via the Modern Auction Method. Charlotte had developers/buyers on her books who didn’t waste time. They visited the house and confirmed the same afternoon that they wanted to buy the house. A stress-free sale with no fuss and no mess. Also, Charlotte was very supportive, caring and assisted with arranging ID checks and documentation for my brother. Charlotte, again, turned into a magician by having a stunning flat on her books which was perfect for my brother and she negotiated a great price. The whole team at the Erdington Branch were approachable as well as completely professional - I would totally 100% recommend the team in Erdington. Thanks so much.

Rachel · 23 May 2024

★★★★★ 1/5

Trustpilot

I went to Dixon for a flat on Oldbury

I went to Dixon for a flat on Oldbury, all god till i got there to see the propriety i was shocking in what condition was the flat, absolutely disgusting, they want 850£ rent for one bedroom and another 850£ deposit, the condition of the walls absolutely unbelievably all wallpaper falls down and tales from kitchen missing, no dors between bedroom and kitchen, and at the end I have refused to get the flat they refuse to refunding my holdings fees, absolutely legal robers this agents.

Game · 16 December 2025