Every review we hold for the West Midlands office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleExcellent support from Rianna in dealing with a deposit return from a landlord. Prompt and clear communication. Very happy customer. Thanks Rianna !
Kelly · 15 June 2022
Agent replied · 14 June 2024
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have had an awesome experience at Dixons Moseley, the agent Ryan Smith helped me secure a great flat and all in less than a week. Dixon’ zero deposit policy will allow me to settle in within the month fully. Thanks to all the team.
George
Joe · 15 May 2024
Agent replied · 14 June 2024
Many thanks Joe Leo for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleDixons have been absolutely amazing with the sale and purchase of my new home. Even though we were going through a national pandemic the team were amazing, my dealings were mainly with Molly who is an absolute gem!! If it wasn't for her I dont think I would of had the patience to wait on my incompetent solicitor!!! Everyone on the team has been amazing, Abi, Pete, they are great at their job, they are an amazing bunch of people and I'm so glad I went with Dixons and had the pleasure of meeting them all! They always went that extra mile for me and i thank you for that and appreciate you guys so much. Thankyou so much, I bet you miss me calling you 1577 times a day hahaa lol!!! Seriously thanks alot for ensuring my house move goes as smoothly as it can, take care xPositiveResponsiveness, Quality, Professionalism, Value
Kikii · 26 August 2020
Agent replied · 14 June 2024
Thank you for your 5* review and kind comments. Your review will be made know to our local team and their Regional Director. Best wishes, Scott @ Customer Relations.
★★★★★ 5/5
GoogleDixon’s were brilliant from the valuation (higher than everyone else, but they achieved it) to completion. Great communication, friendly, they persevered and supported us through the whole process. Abi, Pete and Molly were all fantastic.
Sarah · 16 June 2019
Agent replied · 14 June 2024
Thank you Sarah for taking the time to leave us this excellent review, it's great to see that the Dixons team were once again able to provide their proven, 5* service!
Best wishes, Lucy.
★★★★★ 5/5
GoogleDixons provided a very efficient and professional service selling our apartment after another agent had struggled to secure a buyer.
An offer was received and accepted within two weeks, leaving to an initial feeling that they had earned their fee easily. It was what followed that proved to be invaluable. The buyers' solicitors turned out to be uncommunicative and incompetent and it was only through Dixons continual progress chasing that the sale was actually completed, so in the end the fee was well earned. Molly, in particular, is to be thanked.
Anthony · 15 June 2020
Agent replied · 14 June 2024
Thank you for your fantastic comments and 5* review! I will make sure your kind comments are forwarded to our local team. Best wishes, Scott
★★★★★ 5/5
GoogleMoving house is generally a very stressful and exhausting experience however Rojan, who was handling my application through from viewing to signing contracts, made the entire process pain free and simple. Communication throughout was consistent, personable and professional. I spoke briefly with Abi and Kristina during my apartment search, they too were lovely, well informed and extremely personable!
Thanks for such a smooth transition and I look forward to moving into my new place!
Highly recommend the team at Dixons in Moseley!
E · 15 June 2020
Agent replied · 14 June 2024
It is wonderful to read your 5* review! I will make sure your kind comments are passed to our local team. Best wishes, Scott.
★★★★★ 5/5
GoogleAmazing agency, special thanks to Chloe, she helped us a lot❤️
Anastasia · 15 June 2023
Agent replied · 14 June 2024
Thank you for your great 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreatful for the assistance
Hype · 14 October 2025
Agent replied · 13 December 2025
Thank you for your kind words! We are always happy to provide assistance and support to our amazing customers. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWords can not describe how much i appreciate all the help we received from Dixons, from viewing the property with Peter,
help from Samar you cant believe the amount of times we contacted him and hes always been a great help, always helpful in every step of the process and not forgetting the lovely Molly so friendly and helpful.
The whole team at 95 Alcester rd Moseley are really genuinely helpful.
I would personally recommend every one to go to with out hesitant.
From a first time buyer 10/10
محمد · 16 June 2019
Agent replied · 14 June 2024
Wonderful to read that you would recommend our local Dixons team to others first time buyers. Thank you for your 5* review, you comments will be passed onward to the team and I do hope you are now settled in you first home! Kind regards, Scott
★★★★★ 5/5
GoogleI was in the process of buying a property from here, but unfortunately unforseen problems were picked up on the survey. However Dixons were helpful and communicative throughout the process. Molly dealt with my case the most and she was very patient with me and easy to talk to.
Samar, the mortgage advisor/broker at Dixon's was also very helpful. I found another property, and Samar continued to deliver the same friendly and reliable service despite the fact I had already paid for him and the property was with a different estate agent. He was never pushy for me to buy a property with Dixon's and willing to help me regardless of what property I chose. All the way through the process he was excellent. I now have an exchange date on the property and am very exited about moving.
I found Dixons as a whole very friendly and clear and straight forward at communicating information. They also work very efficiently and are always willing to go the extra mile to help a client.
Robert · 16 June 2019
Agent replied · 14 June 2024
Thank you Robert for your 5* review and kind words of our dedicated team. It is great to see that they went above and beyond your expectations and that you would recommend them to anyone.
Best wishes, Lucy.
★★★★★ 5/5
GoogleWe recently bought a property and sold our property through Dixons in Moseley. The whole process was extremely professional and very well organised for both the sale and the purchase. We believe that Pete Gilbert in particular went above and beyond what we have normally found in an estate agent to ensure that everything went smoothly. He always returned calls promptly and resolved issues very well, he seemed to really care that everything went as well as possible. The other people in the office were also very helpful.
Mary · 16 June 2018
Agent replied · 14 June 2024
Congratulations on the sale and purchase of your property. The Dixons team in Moseley aims to be both straightforward and responsible and it's great to see that you were able to benefit from their continued personal service. I will make sure i pass on your kind comments to Pete and the entire members of staff. Many thanks, Sarah.
★★★★★ 5/5
GoogleExperience was very smooth and simple
Owen · 15 June 2023
Agent replied · 14 June 2024
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleThey never call you back when they suggest they will. I've wasted 6 weeks with them and got nowhere near selling my house. Wouldn't use them, especially Samar.
Field · 16 June 2019
Agent replied · 14 June 2024
Good morning,
I am sorry to hear that this was your experience but I would like to thank you for taking the time to leave us this feedback. If you would like to go into more detail about the concerns you have raised then please email me at review@countrywide.co.uk
Kind regards, Lucy.
★★★★★ 5/5
GoogleI've just completed on the sale of my house, and the service from Dixons in Moseley was first class. From first contact when my property was valued, through to sale and house move, I couldn't fault the professionalism and service. The team never failed to keep me in the loop with all updates and offers received. Would recommend to anyone. Thanks Dixons!
Tanya · 16 June 2017
★★★★★ 5/5
GoogleGina Neves- wonderfully support and continuous follow up of the repair work. Thank you
Premnath · 25 April 2025
Agent replied · 14 June 2025
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe lettings team at Dixons Moseley are incredible! We were in need of rental accommodation at very short notice and they pulled out all the stops for us, getting us into a beautiful house within a matter of days! We are so grateful to them. Super professional and very caring.
Kimberley · 15 June 2023
Agent replied · 14 June 2024
Thank you for your kind word and amazing 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleTop work Corey, you transformed my impression of this estate agents after moving what seemed like mountains to get our deposit sorted.
Edward · 27 November 2024
Agent replied · 11 December 2024
Thank you for your brilliant 5* review Edward. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJust rented a property from Dixon’s. Great, polite service from Chloe. Been very attentive and responded quickly. A decent, fair landlord also helps!
G · 8 October 2024
Agent replied · 22 October 2024
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent customer service provided by Ian , he has sort out our mortgage within week , im so pleased by his help and service he has provided, I highly recommend ian and will always look forward to him for any future purchases ,
Huma · 19 August 2023
Agent replied · 14 June 2024
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleOutstanding service from Pete and Abi at Dixons in Moseley. They were fantastic from start to finish during the sale of our property. They answered e-mails promptly and dealt with any sale issues professionally and quickly. Plus the photos of the house were high quality and they really worked hard to sell our house. I cannot thank them enough!PositiveResponsiveness, Professionalism
Hannah · 26 August 2021
Agent replied · 14 June 2024
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThank you Abi and Kristina for professional work and helping me to rent the house.
Highly recommend!
Timur · 15 June 2020
Agent replied · 14 June 2024
Thank you for your brilliant 5* review and comments about our local team. Best wishes, Scott
★★★★★ 5/5
GoogleSeamless efforts by Chloe Martin in helping us transition to rent a house. Please keep up the amazing effort!
Sindhu · 5 November 2024
Agent replied · 9 November 2024
Thanks Sindhu for your great 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleTamika and Chloe are very helpful in our property search. They kept us updated with all the relevant information and remind us of what I missed during the process. Especially I really appreciated Chloe to follow up on our case time to time and make sure everything run smoothly. I highly recommend Dixons Moseley!!
Bay · 15 June 2022
Agent replied · 14 June 2024
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI am letting out one of my properties via Dixons. From the start they have been efficient, good communication and very thorough with detail and following compliance. The tenants had moved in end of January 2022 and I’m hoping everything continues to go smoothly. Kristina and Tamika have been a pleasure to work with.
Runee · 15 June 2022
Agent replied · 14 June 2024
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
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