Trusted Agent profile · West Midlands
★★★★★
299 reviews across 1 platform
95 Alcester Road, Birmingham, West Midlands, B13 8DD
Dixons's office in West Midlands, at 95 Alcester Road, is rated 4.6 out of 5 across 299 reviews on 1 platform, including 299 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Dixons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the West Midlands office, from every platform, shown as written. First names only.
5/5
GoogleThanks Tamika and Chloe for great handling of the viewing, letting and handover of the flat. Well done and all the best!
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
1/5
GoogleI had a viewing booked at 5PM for a property to rent they advertised on Rightmove as fully furnished at £ 725 pcm. At 4:53PM I was already on my way to view the flat, when I got a call from them saying that the price changed because I've asked for the property to be furnished and the new price was £ 800 pcm. Although I told them the property was already advertised as furnished, they even refused to meet me halfway at £ 750 pcm. Unfair trading, utter waste of time, I don't recommend.NegativeProfessionalism
Hi Mario, Thank you for taking the time to reach out to us regarding your experience and I am sorry that you have felt reason to do so. Should you wish to discuss your concerns further, please contact review@countrywide.co.uk with full details and we will ensure your concerns are pass onward to the relevant Customer Relations Team. Kind regards, Scott @ Customer Care
1/5
GoogleSubia Iqbal is a joke. We all know they put the worst agents onto lettings but losing my details, cancelling viewings on the day, organising viewings, telling me they are cancelled then telling me the place is gone because actually there was a viewing the day I was meant to have mine is beyond the pale. DO NOT use this lettings agent. Fees are disgusting but people will always pay them just to live in Moseley when people like Subia have done absolutely nothing to deserve them but print off a few pieces of paper. Properties are usually on Gumtree as well, go straight through the landlord and avoid these losers.
1/5
GoogleHard to know where to start so I’ll try and be concise. We used Dixon’s to sell my wife’s flat. They were very difficult to get hold of, never answered the phone, unprofessional in their email communications, and showed a general disinterest when issues arose on the sale. Ended up communicating with our buyer directly and our seller’s estate agent for updates rather than our own. Would not recommend.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat experience with the staff at Dixons in Moseley. They were very professional and helpful. Molly, Pete and the team went the extra mile to ensure the sale went through as efficiently as possible.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleBig thank you to Ian who has been a great help we couldn’t have done it without him! :)
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat experience. Ms. Kitti is very professional one of the best agents in town. Go with Dixon you won't regret!
Wonderful to read your lovely comments about our local team. Thank you so much for taking the time to review them 5*! - Kind Regards, Scott @ Customer Care.
5/5
GoogleBought my first home 2 years ago through this branch. Peter was so helpful and Molly was so patient and kind throughout the whole process. Thank you both so much!
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI have been very lucky to work with Adam and Andy. . They are proactive and put their customers first. Nothing is ever a problem and they always go out of their way to assist. I have always been very impressed with the promptness of replies, politeness and need to alway put their customer first. Could not recommend enough.
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleQuickest letting ever ! Kitti and Riegan were really supportive and friendly, can’t thank them enough.
Thank you for your kind 5*review! - Best wishes, Scott @ Customer Care
5/5
GoogleI've had nothing but positive experiences with Gina neves. She helped me in resolving an issue in our rental property. She was very understanding and worked diligently to find a solution. Her professionalism and dedication to customer service are truly exceptional.
Hi Tommy, Thank you so much for your wonderful 5* review! We're thrilled to hear about your positive experience with Gina and appreciate your kind words about her professionalism and dedication. Best regards, Lucy, Customer Relations Team
5/5
GoogleAmazing experience, very swift and prompt. Kitti was just great with all communications.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleTamika moved me in and was very helpful, Chloe has been great throughout our whole tenancy. Would recommend
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleEasy, fast and friendly services. Kitti was amazing all through. Got my faster than what I expected.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleGood team and good service. Riegan and Kitti were v helpful.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleI wanted to say a big thank you to Samar for making buying house so easy, he was a pleasure to deal with very efficient, polite and professional, highly recommended to anyone looking for a re-mortgage. Thanks once again
Elite Chauffeurs, thank you for taking the time to leave your kind review. All the very best in your new home. Kind regards, Mark
4/5
GoogleThe Dixons team, especially the sales team, are brilliant and I wouldn't hesitate recommending them. From valuation to completion, Abi and Pete in particular were outstanding, matching us to a buyer so that we didn't even need to go to market, such is their focus on driving a relationship-first approach to matching buyers and sellers. They were very professional and responsive in dealing with any queries and challenges we faced throughout the selling process. Thank you :)PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your lovely review. Best wishes, Lucy, Customer Relations.
5/5
GoogleTamika was very helpful and supportive. She made the process of renting the property seem easy. I would strongly recommend her, she is very professional and caring about the clients.PositiveProfessionalism
Many thanks for the marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellence service!!! Thanks Kitti, Kristina and Chloe. You made everything seamless. You are the best
Thanks for your wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleKitti was very helpful and responsive to all my queries
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleExceptionally fast very helpful agency. Tamika was extremely helpful, nice and professional she helped us a lot in our house hunt. Very good customer service happy to work with you again.
Many thanks for the marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleLoved the way Kim wilkes had dealed with our property. Helped in every way she could and was really polite and friendly. Really appreciate all her hard work and would reccommend her to everyone out there. Thank you sooo much once again.
Thank you for leaving us your superb 5* review and recommendation Jhabreen. Best wishes, Lucy, Customer Relations.
5/5
GoogleReally pleased with the services at Moseley dixons, especially pleased with the help of Tayla. She was really helpful and enthusiastic about everything. She was very organised and friendly, will definitely be recommending her in the future! Brilliant service.
Thank you Jessica for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat service from Chloe and Tayla for the let only service. They both listened attentively, followed up my calls and emails immediately and had a very can do approach. Really appreciated. Highly recommended. Thank you both.
Thank you for your terrific 5* review and for your complimentary comments Seema. Your recommendation means a lot to us. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Dixons's West Midlands office has 299 reviews across 1 platform: 299 on Google.
Dixons West Midlands is rated 4.6 out of 5 across all 299 reviews, and 4.6 out of 5 on Google from 299 reviews.
Yes. In The Trusted Agent 2026 awards: Dixons, Birmingham won Trusted Agent.
Dixons West Midlands, 95 Alcester Road, Birmingham, West Midlands, B13 8DD.
