Every review we hold for the West Midlands office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleFrom the very first enquiry I had with a Dixons agent until now, I have received a professional and helpful service. Each team member gave me the information and help I needed during the process of renting my new flat. I was treated with value and respect and feel able to approach any member of the team with further questions and help. Thank you to the Moseley team.
Miss · 16 June 2017
Agent replied · 14 June 2024
Hi Miss Lovell, thank you for your wonderful five star review. It's really good to see you've received such great assistance, and I'll make sure the branch manager is aware of the teams brilliant service. Many thanks, Dixons.
★★★★★ 5/5
GoogleWent into Moseley Dixons Estate Agents to collect some information about properties for sale in the area. Andrew the branch manager was very helpful and polite in advising me of properties to my specification and budget that were available in the surrounding area. I am still looking at properties but from an initial query point of view, Dixons were a fantastic starting point and would reccomend their staff.
Ben03586 · 16 June 2017
Agent replied · 14 June 2024
Thank you for the great, 5 star review! I'm pleased to see that you benefited from the passionate and personal approach taken by the Dixons team in Moseley especially Andrew. Hope you find the perfect property soon.
★★★★★ 5/5
GoogleKitti really good agent. Helped us sooo much with our first property. Reslly helpful and always replies rapid. Recommend these agents and her to everyone out there. Loved the service
Jhabreen · 16 March 2024
Agent replied · 14 June 2024
Thanks Jhabreen Akhter for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 4/5
GoogleGreat prompt communication with viewing, securing then getting me into a rental property. Very helpful and friendly. Thanks.
Polly · 8 October 2024
Agent replied · 22 October 2024
Many thanks for the great review Polly. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleTerrible! They booked a viewing with me and left me outside for over 30 minutes, no call or update and I had to go back home. I tried their number over 20 times And the lady is just plain rude.
Miracle · 15 June 2023
Agent replied · 14 June 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleTamika, Kristina and Chloe have been so helpful in our search for a last minute rental. They kept us updated with all of the relevant information and on our move day showed flexibility to make everything run smoothly. Thanks to Dixons for helping us find this treasure of a house!
Gemma · 15 June 2022
Agent replied · 14 June 2024
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI’ve had a really great experience with amber from Dixons! Thank you for making the process as easy as possible
Amanda · 26 July 2024
Agent replied · 25 August 2024
Many thanks for the fantastic 5* review Amanda. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent service provided by Amber for my niece, communication was efficient and couldn’t ask for more, will definitely recommend to family and friends.
Maxine · 15 May 2024
Agent replied · 14 June 2024
Thank you for taking the time to leave us this great 5* review and recommendation Maxine Bennett. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery professional experience from Ryan and Chloe. I’ve rented every property through them and each time have exceeded my expectations. Top tier service
Amelia · 15 May 2024
Agent replied · 14 June 2024
Thank you for your 5* review Amelia Hamilton. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have had nothing but fantastic support, help and commitment from Dixons. Pete at the Moseley branch had been amazing. He has literally been there for me every step of the way during the sale of my flat. Dixons really are a fab team and get the job done. I would recommend them again & again ! Thank you.
Admin · 16 June 2019
Agent replied · 14 June 2024
Thank you for your 5* review and recommendation about Pete and our Moseley, Dixons, team.
Kind regards, Scott
★★★★★ 5/5
GoogleReview for Ian Walker -mortgage consultant - excellent service and with a wealth of knowledge and experience - supported us throughout the process as first time buyers - cant recommend highly enough!
Alia · 18 September 2023
Agent replied · 14 June 2024
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
Googlechloe was very helpful and ryan was informative when helping us make the right decisions. wouldn't recommend another dixons😀😀😀😀 …
CaitlinBarryx · 15 May 2024
Agent replied · 14 June 2024
Thank you for taking the time to leave us your wonderful 5* review and recommendation CaitlinBarryx. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat & helpful experience with Kristina & Kitti at Dixons Moseley branch. We were moving from London on a short time frame, and had to find a flat quickly. Great communication and quick process.
Andrea · 15 June 2023
Agent replied · 14 June 2024
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleReally great service from Dixon's. We looked round the house and were moved in within 2 weeks. Amazing! Our agent, Kitti, was extremely helpful and friendly, and has made our move very easy. Thanks!
Jordan · 15 June 2023
Agent replied · 14 June 2024
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBrilliant service from Chloe and Ryan on the lettings team! Would recommend them to anyone looking to rent
Tayla · 15 May 2024
Agent replied · 14 June 2024
Tayla Mansell many thanks for your fantastic recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHad a viewing with ryan quick and easy process to put an application in fingers crossed
Ellen · 15 May 2024
Agent replied · 14 June 2024
Many thanks Ellen Tc for your amazing 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI was new in this country,I knew nothing about housing found Dixons and Letting agents online.Allow me to express my sincere gratitude,you stood by me all the way.Thank you.
Audrey · 15 June 2023
Agent replied · 14 June 2024
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGina Neves has dealt with my small property portfolio very well since instructing Dixons.
Vila · 17 May 2024
Agent replied · 14 June 2024
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRented my house through dixons was a very easy and quick experience highly recommend
Hannah · 15 May 2024
Agent replied · 14 June 2024
Hannah Fulbrook many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleKitti's professionalism and dedication shone through in every step of our renting journey, making the process smooth and rewarding. Highly recommended!
Harsh · 17 December 2023
Agent replied · 14 June 2024
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThey were amazing throughout all the renting process. In particular, Becky and Kristina were incredibly kind and helpful providing quick feedback by both telephone and email.
Would definitely recommend to other tenants in search for a new house!
Alessio · 16 June 2017
★★★★★ 5/5
GoogleGina Neves has gone above and beyond in getting various issues resolved regarding tenants concerns
H · 15 April 2024
Agent replied · 14 June 2024
H BAHRA thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI worked with the Dixons Moseley team for my property letting. The engagement I got was clear, concise, accurate, helpful and responsive. This was in stark contrast to previous agents I have used and results in me not intending on using any other agent.
Vijesh · 15 June 2021
Agent replied · 14 June 2024
Thank you for your wonderful recommendation and 5* review! I will make sure your kind words are passed to our local team. Kind regards, Scott @ Customer Relations
★★★★★ 5/5
GoogleGreat experience with Kitti, the letting agent responsible for getting me into my new property. Seamless experience with referencing and transferring utilities through their online portals.
John · 20 July 2023
Agent replied · 14 June 2024
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
