R Whitley and Co West Drayton reviews

★★★★★ 5/5

Google

Whitleys really are the best at what they do. From the moment Mary-Joy valued my parents house to the day of completion Mary-Joy made you feel like you were her number one priority. We were kept informed every step of the way and nothing was ever too much trouble for Mary-Joy, including phone calls and emails in the evening and even on her days off. Mary-Joy really was a joy, with her upbeat attitude and total professionalism. She really is a credit to Whitleys and made the whole process as stress free as a house move can be. Thank you to the whole team at Whitleys, you are a credit to your profession. Many thanks Sally Brown

Pauline · 19 April 2022

★★★★★ 5/5

Google

Thank you to the entire R Whitley team but especially Tony and Mary-Joy for helping with the purchase of our property in West Drayton. You have both been so pleasant to work with even though the purchase required so much patience. They even gave us a Prosecco and a box of goodies once the purchase went through!

Rab · 26 February 2024

★★★★★ 5/5

Google

Over four years and three months, R Whitley & Co, led by Alex Wooley & Reshma Vyas, consistently delivered exceptional service as Estate agent. Their prompt response to issues, and attention to detail ensured a seamless & pleasant living experience. The team's professionalism and personalized care fostered trust and reliability, making them stand out in estate management. Regular property inspections and proactive maintenance measures maintained a high standard of living throughout my tenure led by Gyan. Teams expertise and empathy further strengthened the landlord-tenant relationship. In retrospect, I wholeheartedly recommend R Whitley & Co for their enduring commitment to excellence in estate.

Prodipto · 20 March 2025

★★★★★ 5/5

Google

R Whitley & Co were the agents for the sellers of the house we bought. They are an awesome agency. We were looking in the area they work in so we crossed paths more than once during our house search. a shout out to mary-joy who was accommodating and answered all our queries and followed up on things for us when we were most picky, and a special thank you from the heart to tony. tony was following up with our solicitor to make sure things are done on time and called to check up on things and I think if it wasn't for him things would have stalled. he is an outstanding agent who came after we moved to show me things around the house and even tought me how to use the electric shower and opened the water valves for us. We are truly so grateful and thankful. a very personal approach that makes this agency truly amazing. We can't thank them enough for all they did.

Dima · 20 March 2025

★★★★★ 5/5

Google

We bought and years later sold our house through R Whitley and on both occasions we had a fantastic experience with them. Especially during our recent sale through turbulent market conditions everyone in the team has pulled all the stops out and went the extra mile to ensure we get the right buyers, at the right price for us. We've had great communication and advice all the way through from everyone we dealt with. I would say they are an exceptionally professional team and would 100% recommend them.

Ildiko · 20 March 2025

★★★★★ 5/5

Google

We purchased and then later sold our house via R Whitley's and both times our experience has been outstanding with them. Everyone we dealt with was professional, courteous and I felt that they always had our best interest in their mind. We especially appreciated their perseverance in selling our house that was happening in difficult market conditions, but they managed to get there at the end. They always followed up with people viewing the house and kept us updated on progress, even if there wasn't much to update on. I really wish all estate agents were like them and would thoroughly recommend them.

Adam · 20 March 2025

★★★★★ 1/5

Google

Horrible experience. Communication was lacking severely and was kept on a string for a week!!!! In response to your reply, you fail to mention that the property was already marked as Let agreed earlier on in the week before any communication with myself. In addition the numbers of applicants you have referred to had changed numerous times, ranging from 20-40 and everything in between. You had also informed me that I would get an update last Thursday with no contact, I called you. I was told there was a meeting taking place with the owner on Friday morning and I would get an answer on Friday afternoon, again there was no contact and I had to call you. This was the same for Monday. Clearly an applicant was chosen last week already however you kept myself strung along until references were completed. You have not portrayed the full and correct story in your response.

Kyle · 20 March 2025

★★★★★ 5/5

Google

Recently brought a property through RWhitely & Co. They are very professional, fair, efficient and an amazing team. A special thank you to Tony who was very helpful, provided us with the right advice and drove the whole purchase process through to completion. Highly recommend RWhitely & Co. Many thanks to Tony, Richard and Mary-Joy.

John · 20 March 2024

★★★★★ 5/5

Google

Everyone we met and spoke to at R Whitley were great, from Mary-Joy who showed us round a couple of house and dealt with us until our offer was excepted (and who was genuinely excited for us) to Tony who dealt with it until completion. They were great and Tony went above and beyond on a couple of occasions when our estate agents needed a kick up the backside. I would highly recommend them

Sam · 16 September 2022

★★★★★ 5/5

Google

We are very grateful for Tony Birch and Mary-Joy Kendall's help. They assisted us from the beginning of our journey purchasing our first home, until full completion. Agents kept us informed at every stage of the process. We received professional advice and help. We would highly recommend their services to potential buyers and sellers.

V · 20 March 2024

★★★★★ 5/5

Google

I can't begin to put into words how incredibly helpful R.Whitley and all of its staff have been during the purchase of our dream home. Ever since the sale was agreed, Mark and Mary-Joy have been an absolute pleasure to work with. First of all, they are so warm and so friendly, they really make you feel that they are with you throughout this process. Mark has been extremely helpful in helping us secure our home at the very start of the process. He constantly took our calls, replied to our emails very efficiently and showed us the property with absolute enthusiasm. He really did warm us up to the house even more just by being his optimistic self. Mary-Joy has been incredibly supportive, simply a pleasure to work with. I would need to write an entire letter just to thank her for huge efforts in getting us to the end of this process. Without her, I must say we would probably not be where we are. She has been determined throughout this whole process to move the entire chain forward towards the right direction. She would regularly keep me up to date and most of the time she was the one doing all the chasing for me which freed up alot of my time! She even spent her days off keeping in touch, to make sure our solicitors were progressing as they should have been. I can't be thankful enough for the level of care she has shown us despite the fact that she was going through the process of selling her home simultaneously, and was even keeping in touch during her two days off whilst she was supposed to be busy moving homes herself. I really felt like the staff at R.Whitley have become our family and friends during the months its taken for our contracts to be exchanged. I can't have asked for a better service and if I ever need to buy, or sell or let out a home, I won't hesitate even for a moment to consider R.whitleys for this. They truly do represent the face of great customer service and peace of mind! A special mention to Richard who stepped in on the day of our exchange to ensure we did exchange contracts while Mary-Joy was physically moving homes (even on this day she was in touch with us!). He was super helpful, he made sure the vendors solicitors and the upper chain were all on the same page, and made sure exchange was set in motion. Again, warm, friendly and great service- you wouldn't expect any less from staff at R Whitleys!PositiveResponsiveness, Quality, Professionalism, Value

Marjann093 · 25 August 2021

★★★★★ 5/5

Google

I moved home in September. We had a horrible experience with the estate agents who handled the sale. they were very pushing, demanding & rude. we managed to purchase that house in spite of their actions. We are starting a refurbishment project on that house & needed to rent a house whilst the work is being carried out. We were made aware of a rental managed by R Whitley & Co. The lady I spoke to & liased with was Irma Cushman. I found her to polite, responsive, quick to answer emails & calls. She even emailed after we had moved in to check we were happy. A totally different experience from our purchase estate agents. I would not hesitate to recommend R Whitley & Co & in particular Irma. Kind regards Mohan DadralPositiveResponsiveness, Quality, Professionalism, Value

Mohan · 25 August 2021

★★★★★ 5/5

Google

When my house was put on the market in October 2019.i decided to go with another agent.all I can say is you only get what you pay for!within a short amount of time id regretted it.And I contacted Whitleys, over many years family members have always used them.they have a great reputation in the area. Mark,Rich, Mary joy. Were always, supportive,helpful,and always extremely friendly, they helped me every step of the way through the selling process,keeping me well informed and up to date. I'd like to thank whitleys for their help through this stressful year.PositiveResponsiveness, Quality, Professionalism, Value

Alison · 25 August 2021

★★★★★ 5/5

Google

I used Whitley estate agents based on recommendation from a friend who used them to rent out their flat. From the outset I could sense they were different from the agents I had used in the past. Mark with whom I first made contact provided all the information I requested and I felt no pressure to appoint them to manage my flat. They are knowledgeable about the regulations surrounding the rental property market and guided me on several challenging aspects. They pre-vetted prospective tenants so when I did interview any interested party I knew they were potential tenants. In fact the first people I interviewed are now my tenants! I found Whitley flexible enough to accept flat-specific wording in the AST and were quite accurate in what needed to be done to make the property more saleable. Of note is the use of a 360 degree interactive video of the flat which gives any viewer a very good picture of the property. I am happy with the interaction and responsiveness to date and look forward to a continued professional relationship with them.PositiveResponsiveness, Professionalism

Nandan · 25 August 2021

★★★★★ 5/5

Google

From the very start Whitleys have been nothing more than professional. They have kept us informed of our sale every step of the way and even stepped in (on numerous occasions) with our buyers and our solicitor when we were struggling to get information from them. We would like to thank Mark Groves who dealt with our sale the biggest thanks, he done an amazing job, we cant thank you enough Mark . Anyone reading this review who are thinking of selling or buying we highly recommend WhitleysPositiveResponsiveness, Quality, Professionalism, Value

Gerald · 25 August 2021

★★★★★ 5/5

Google

A great service all the way! The team at R Whitley were brilliant. Richard, Mark and most importantly Mary-Joy were instrumental in getting us through what turned out to be a difficult 8 month sale due to a terrible solicitor (Convey Law). Mary-Joy was always available and seemed at some points to be working full time just on our move to make sure our sale didn't collapse. She was always on top of what was going on and made sure we were in the loop. I really couldn't recommend her and the team anymore! We managed to get our sale in a slow market for flats, and this was definitely helped by a fair valuation and great in house photography/virtual tour. Brilliant service and a big thank you!PositiveResponsiveness, Quality, Professionalism, Value

Chris · 25 August 2021

★★★★★ 5/5

Google

The BEST estate agents by far!! I have had the pleasure of purchasing my new home via R Whitley & Co and I have to say they were absolutely amazing! I worked with Mark Groves who has been an absolute angel throughout the whole process. He was someone I could rely on with everything from chasing solicitors to providing me with help, support and guidance. This was our first purchase and so we didn't have a clue what we were doing but Mark helped throughout it all. I had the worst solicitors possible which made the process a living nightmare. I had several breakdowns due to the incompetence of my solicitors and if it wasn't for Mark giving me constant support and reassurance we never would have got to completion. I cannot thank him enough for all that he has done. I am actually going to miss speaking with him as although we formed a strong professional relationship, he also became a friend throughout this purchase. Another thing that really helped was the fact that Mark was ALWAYS available to help, any time I would contact him he would immediately be on the case. There were several times where I didn't even have to ask him to do something, he would have already done it! It really was a blessing to have him. If he was ever out of the office, I never had to worry as the team were always ready to help. I dealt with Rich a few times and he was extremely helpful too. R Whitley & Co are the most friendly, professional and on the ball Estate Agents I have ever come across and if I was ever to purchase or sell my home I would definitely work with them everytime! Thank you so much for everything.PositiveResponsiveness, Quality, Professionalism, Value

Aman · 25 August 2021

★★★★★ 5/5

Google

I had a really pleasurable experience dealing with R Whitley & Co, especially from Mark Groves who i dealt with personally. His service was exceptional from start to finish. He helped me find the perfect property for me. His leasing with the vendor and i was prompt and professional. As a first time buyer and it all being new to me, he gave me all the advice i needed that aided me into finding the perfect place. Id recommend R Whitley & Co to anyone buying or selling in the West Drayton area.PositiveResponsiveness, Quality, Professionalism, Value

Estefan · 25 August 2021

★★★★★ 5/5

Google

As a first time buyer, the property process is very daunting and can be really complicated. I had viewed 18 properties across 6 different Estate Agents until I viewed my purchased property through R Whitley. You can see in the quality of the listing how much care and effort has gone into showing all features of the property, especially during a time when viewings were limited. I really commend the virtual dollhouse feature/virtual tour on the listing as this enabled me to arrange a viewing with confidence. Even at the Exchange stage this feature has been useful in planning ahead for moving in day and measuring for furniture! The team have been polite, professional and provide frequent communication which has always been reassuring as they have been aware to chase/update whenever needed. I would like to say a really big thank you to Rich, Mark, Mary-Joy and the rest of the team behind the scenes who have helped my property purchase process go smoothly as possible. I would highly recommend R Whitley & Co.

N · 30 July 2021

★★★★★ 5/5

Google

We were blown away by how fantastic R Whitley was and cannot recommend them enough. They were central to organising everybody involved in the chain, giving regular updates and chasing at every opportunity to prevent delays. They were incredibly knowledgeable which was invaluable to completing before the stamp duty holiday. They took a huge amount of stress out of the whole process and were a delight to work with at the same time. Everybody on the team was outstanding and a special mention to Mary-joy who we mainly dealt with and was excellent. You couldn't hope to work with a better team and I couldn't recommend them more.

Ryan · 5 July 2021

★★★★★ 5/5

Google

I recently purchased a property through R Whitley and had the pleasure of dealing with Mark. From the very first phone call to completion, the quality of service and professionalism shown by Mark was absolutely amazing. Whenever I needed an update on a particular matter, Mark was always very responsive. Mark added a personal touch to the service which to me I found set R Whitley as an estate agent apart from the rest. I would definitely use R Whitley again if I was selling a property, I already use there letting’s team (last 5 years) and the level of service there is unrivalled. Thank you Mark and R Whitley as a team for everything, I will definitely be back again for any of my property requirements!!

Ahsan · 2 July 2021

★★★★★ 5/5

Google

I had a great experience working with Sayem. He was professional, responsive, and helpful throughout the entire process. He kept me informed, answered my questions promptly, and made everything much smoother than I expected. I really appreciated his support and would happily recommend him to anyone looking for reliable and excellent service. Thank you, Sayem!

Elina · 22 July 2026

★★★★★ 5/5

Google

From the very first visit to value our house, to our exchange date the whole team at Whitley have been amazing. We hadn't moved house for 26 years and they were all so helpful friendly and understanding. A special mention to Mary Joy who worked tirelessly to bring a difficult move all together. She maintained constant contact throughout and helped to alleviate any concerns. Thank you to you all. Alan & Jean

Jean · 30 July 2022

★★★★★ 5/5

Google

So pleased we used Whitleys for the sale of mums property. They were incredibly professional, they kept us informed and up to date at every step. The sale went through smoothly, which we were all very grateful for. They worked incredibly hard for us, such a great team. We highly recommend them. Thank you

Lynne · 11 November 2025