Trusted Agent profile · West Derby, Merseyside
Verified
★★★★★
755 reviews across 3 platforms
74 Mill Lane, West Derby, Merseyside, L12 7JB
Part of Whitegates, see every office.
Whitegates's office in West Derby, Merseyside, at 74 Mill Lane, is rated 4.7 out of 5 across 755 reviews on three platforms, including 539 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
539
Reviews on Google
This office
1
Reviews on View Agents
This office
215
Reviews on Trustpilot
This office
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
At our Whitegates West Derby Branch we have a team of staff with over 60 years Estate Agency experience who are pleased to offer help and advice on the Purchase, Sale or Letting of your home. However, we are more than aware that some clients cannot always take time out to visit the office in person, which is why phone calls and e-mails are equally as important as personal visits. Gail Loller, the Franchisee and originally from the area, knows how important her local knowledge is and believes it to be a major factor in helping her and the team to build a Market Leading Branch within the area. Gail's motto has always been 'To aim to treat all Staff and Customers how she would like to be treated herself, at all times'. This she has always implemented, gaining a first rate reputation and recognition from her peers. "Well you don't win the Customer Service Award at your Regional Property Awards without having something special about you"!
The Trusted Agent 2026 results for Whitegates, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the West Derby office, from every platform, shown as written. First names only.
5/5
TrustpilotBrilliant!
We are currently renting a property and the service we have received has been brilliant. Melanie in particular has provided us with all the information we have needed and has quickly responded to any questions or queries we have had. We really appreciate your help and support.
5/5
GoogleThank you very much Melanie, great help.PositiveResponsiveness, Quality, Professionalism, Value
Hi thank you so much for your feedback regarding Melanie. we will certainly pass this on to her. We appreciate your feedback.
5/5
TrustpilotReview for Melanie
Really good service from Melanie. Recently I’ve not always been happy with the service at Whitegates, with a high turn over of staff it’s hard to build links with staff. But I found Melanie very helpful, friendly and efficient. She got back to me quickly on my queries
5/5
TrustpilotCan’t thank the Lettings Team enough…
Can’t thank the Lettings Team enough for their support and help with my property!
Hi Craig Thank you we will pass this onto our team.Whitegates West Derby
5/5
GoogleHaving recently employed Whitegates to manage my portfolio in Liverpool, I have been very impressed with the level of service provided at the West Derby branch and would highly recommend to other perspective Landlords who want the peace of mind that their property will be managed professionally.
5/5
TrustpilotI dealt with daisy over the phone twice…
I dealt with daisy over the phone twice she was professional and polite!
Hi Rachel We will pass your Lovely words onto Daisy Thank you so much.Whitegates West Derby
1/5
TrustpilotCan’t view properties unless you agree to sell yours first!
Called to arrange a viewing on a property for sale. Cannot view unless we have a mortgage in principle or Whitegates come out to value our property (which is valued more than the property advertised). Ridiculous!
5/5
GoogleExcellent customer service from Lydia. Professional and very helpful
5/5
GoogleVery professional and efficient firmPositiveProfessionalism
Hi Rory thanks for your 5 star review :-) Whitegates
5/5
TrustpilotGreat service
Impressed with Whitegates service when buying our new home. Supported us in finding a property and understood our requirements compared to the estate agent up the road who we sold our current house with who weren’t interested in helping at all. Would definitely recommend.
5/5
TrustpilotExcellent
Excellent customer service off Abby, helped everyway she could. Highly recommend.
Hi Michelle thank you so much We will make Abby aware of this she will be delighted.Whitegates West Derby
5/5
GoogleI am a electrician who works direct to whitegates, I deal with Michelle Standish and Darren Wood who provide a excellent and professional point of contact. Communication is key in my trade and their role is second to none in organising and completing jobs.
5/5
GoogleExcellent service from start to finish - kept up dated all the way through the process - highly recommended.
5/5
GoogleFantastic service provided by Melanie Ryan, always goes the extra mile for me. I have had properties for some time with Whitegates and both the sales and Rental team are top notch!PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotTenant highly problem
I have been in recent contact with Melanie at the Liverpool branch of Whitegates. Superb service provided. I received very detailed information about the serving of notice procedure and Melanie dealt with my problem sensitively and efficiently. 10/10. Thanks
5/5
TrustpilotExcellent service really helpful and…
Excellent service really helpful and efficient friendly team
Hi Mike,Thank you for leaving this review we will pass this onto the team, Thank youWhitegates West Derby
5/5
TrustpilotVery professional
Very professional, friendly and polite home inspection by Connor.
Hi Peter Thank you for your review, much appreciated and we will pass this onto Connor. Whitegates West Derby
4/5
Trustpilotvery professional service from Spencer…
very professional service from Spencer and Jordan.
Hi David thank you so much for leaving this review we will pass this onto the team.Kind regardsWhitegates West Derby
5/5
GoogleI have been dealing with Melanie Ryan at Whitegates and she has been extremely helpful in providing the information I requested, and in timely manner. It's always a pleasure to deal with Melanie.
5/5
TrustpilotBrilliant company
Brilliant company, very professional, would recommend
Hi Zoe,Thank you so much for leaving this review.Kindest regardsWhitegates West Derby
5/5
GoogleAbsolutely superb customer service, honestly couldn’t fault it!👌🏽 …
1/5
GoogleAsking people for their bank ballance or a mortgage in principle before you will let them view a property is wrong and in my opinion must be against some sort of confidentiality law.
5/5
TrustpilotGreat service
Great service and always helpful
Thank you so much Stephen for your 5 star review, we are glad we have been able to help.Kind regards Whitegates West Derby
5/5
TrustpilotThanks to gail
Many thanks to gail without her i would of give up after a sale with entwhistle green fell through many thanks for everything
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Whitegates's West Derby office has 755 reviews across three platforms: 539 on Google, 1 on View Agents, 215 on Trustpilot.
Whitegates West Derby is rated 4.7 out of 5 across all 755 reviews, and 4.6 out of 5 on Google from 539 reviews.
Yes. In The Trusted Agent 2026 awards: Whitegates, West Derby won Gold.
Whitegates West Derby, 74 Mill Lane, West Derby, Merseyside, L12 7JB.
