4/5
TrustpilotAlways a very prompt and helpful…
Always a very prompt and helpful response from Melanie. Any info or support required is acknowledged and dealt with efficiently
Trusted Agent profile · West Derby, Merseyside
Verified
Whitegates West Derby reviews
★★★★★
755 reviews across 3 platforms
74 Mill Lane, West Derby, Merseyside, L12 7JB
Part of Whitegates, see every office.
Whitegates's office in West Derby, Merseyside, at 74 Mill Lane, is rated 4.7 out of 5 across 755 reviews on three platforms, including 539 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
539
Reviews on Google
This office
1
Reviews on View Agents
This office
215
Reviews on Trustpilot
This office
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
About Whitegates West Derby
At our Whitegates West Derby Branch we have a team of staff with over 60 years Estate Agency experience who are pleased to offer help and advice on the Purchase, Sale or Letting of your home. However, we are more than aware that some clients cannot always take time out to visit the office in person, which is why phone calls and e-mails are equally as important as personal visits. Gail Loller, the Franchisee and originally from the area, knows how important her local knowledge is and believes it to be a major factor in helping her and the team to build a Market Leading Branch within the area. Gail's motto has always been 'To aim to treat all Staff and Customers how she would like to be treated herself, at all times'. This she has always implemented, gaining a first rate reputation and recognition from her peers. "Well you don't win the Customer Service Award at your Regional Property Awards without having something special about you"!
Awards
The Trusted Agent 2026 results for Whitegates, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the West Derby office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotVery helpfull and friendly staff
Very helpfull and friendly staff, made our renting experience simple and easy, I would highly recommend white gates to everyone.
5/5
GoogleRating only, no written review.
Agent replied · 13 April 2026
Thank you Hari for the 5 star review. Whitegates Team
5/5
Trustpilotgreat company to buy a house with
great company to buy a house with, very professional
5/5
Trustpilotgreat company to buy a house with
great company to buy a house with, very professional
5/5
GoogleThank you so much for leaving a review, we really appreciate it! Kind regards Whitegates West Derby
4/5
TrustpilotAbby Welsman Has been very helpful and…
Abby Welsman Has been very helpful and has kept informed at all times of the progress of my property!👍🏻
5/5
GoogleElizabeth, your 5 star review is appreciated!
5/5
TrustpilotBrilliant service stress free
I have allowed White gates West Derby to manage letting my property.
4/5
TrustpilotNo issues with them
No issues with them - helped me sort my mums house when she was ill
1/5
GoogleAppalling service for landlords - from my personal experience if you have a property to let avoid them!
5/5
GoogleFantastic group of people staff are brilliant always go above and beyond Bernie Brenda Cheryl Sarah Michelle thankyou all
5/5
GoogleRating only, no written review.
4/5
GoogleThank you for the feedback
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleExcellent service from whitegates Always very helpful and Friendly. Thankyou.
1/5
GoogleStill waiting for call back to arrange valuation from enquiry 3 weeks ago
5/5
TrustpilotLeeanne has provided excellent customer…
Leeanne has provided excellent customer service. Cheerful, friendly and efficient. Thank you, Leeanne.
5/5
TrustpilotThey are the biggest locally based
They are the biggest locally based, know the market and have the links. Always following up.
5/5
TrustpilotExcellent customer service offered by…
Excellent customer service offered by Melanie. A great asset to the team.
5/5
GoogleExcellent service from whitegates Always very helpful and Friendly. Thankyou.
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Whitegates West Derby
How many reviews does Whitegates West Derby have?
Whitegates's West Derby office has 755 reviews across three platforms: 539 on Google, 1 on View Agents, 215 on Trustpilot.
What is Whitegates West Derby's rating?
Whitegates West Derby is rated 4.7 out of 5 across all 755 reviews, and 4.6 out of 5 on Google from 539 reviews.
Has Whitegates won any awards?
Yes. In The Trusted Agent 2026 awards: Whitegates, West Derby won Gold.
Where is Whitegates's West Derby office?
Whitegates West Derby, 74 Mill Lane, West Derby, Merseyside, L12 7JB.
