5/5
GoogleSo far so good.....
Trusted Agent profile · West Derby, Merseyside
Verified
Whitegates West Derby reviews
★★★★★
755 reviews across 3 platforms
74 Mill Lane, West Derby, Merseyside, L12 7JB
Part of Whitegates, see every office.
Whitegates's office in West Derby, Merseyside, at 74 Mill Lane, is rated 4.7 out of 5 across 755 reviews on three platforms, including 539 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
539
Reviews on Google
This office
1
Reviews on View Agents
This office
215
Reviews on Trustpilot
This office
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
About Whitegates West Derby
At our Whitegates West Derby Branch we have a team of staff with over 60 years Estate Agency experience who are pleased to offer help and advice on the Purchase, Sale or Letting of your home. However, we are more than aware that some clients cannot always take time out to visit the office in person, which is why phone calls and e-mails are equally as important as personal visits. Gail Loller, the Franchisee and originally from the area, knows how important her local knowledge is and believes it to be a major factor in helping her and the team to build a Market Leading Branch within the area. Gail's motto has always been 'To aim to treat all Staff and Customers how she would like to be treated herself, at all times'. This she has always implemented, gaining a first rate reputation and recognition from her peers. "Well you don't win the Customer Service Award at your Regional Property Awards without having something special about you"!
Awards
The Trusted Agent 2026 results for Whitegates, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the West Derby office, from every platform, shown as written. First names only.
Google5/5
GoogleBrilliant. Done everything they could for me. Lovely girls. Would reccomend them to anybody.
4/5
GoogleHi Muriel Thank you for your 4-Star review. Much appreciated
5/5
TrustpilotVery happy
Very happy with the service, very kind people
4/5
GoogleThank you for your review, it is greatly appreciated.
5/5
GoogleRating only, no written review.
5/5
GoogleThank you for your review!
5/5
TrustpilotGreat staff
Great staff, great service.
1/5
GoogleRating only, no written review.
Agent replied · 13 March 2025
We're sorry to see your 1 star rating and would love to understand your experience and reason for the 1 star review. Please feel free to reach out to us directly so we can address any concerns you may have.
5/5
GoogleGreat customer service!!!!
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Agent replied · 17 May 2024
"Thank you so much for your kind words and for taking the time to leave us a 5-star review! We're thrilled to hear that you had a positive experience with our services. If you ever need assistance again in the future, don't hesitate to reach out. We appreciate your support!"
4/5
GoogleRating only, no written review.
5/5
GoogleThank you!
5/5
GoogleRating only, no written review.
Agent replied
Thank you!
5/5
GoogleRating only, no written review.
Agent replied
Hi Thank you very much for your feedback Kind Regards Chris, Area Manager Whitegates Huyton & West Derby
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
2/5
GoogleRating only, no written review.
Agent replied
Hi Liz, Thank you for your review, as it appears you have been unhappy with our service, we can only apologies and ask that you call the office to discuss this should you wish to as we cannot find you on our data base. Kind regards, Whitegates.
5/5
GoogleRating only, no written review.
Agent replied
Elizabeth, your 5 star review is appreciated!
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
Agent replied
Thank you for the feedback
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Whitegates West Derby
How many reviews does Whitegates West Derby have?
Whitegates's West Derby office has 755 reviews across three platforms: 539 on Google, 1 on View Agents, 215 on Trustpilot.
What is Whitegates West Derby's rating?
Whitegates West Derby is rated 4.7 out of 5 across all 755 reviews, and 4.6 out of 5 on Google from 539 reviews.
Has Whitegates won any awards?
Yes. In The Trusted Agent 2026 awards: Whitegates, West Derby won Gold.
Where is Whitegates's West Derby office?
Whitegates West Derby, 74 Mill Lane, West Derby, Merseyside, L12 7JB.
