5/5
TrustpilotGreat service
Great service and always helpful
Agent replied
Thank you so much Stephen for your 5 star review, we are glad we have been able to help.Kind regards Whitegates West Derby
Trusted Agent profile · West Derby, Merseyside
Verified
Whitegates West Derby reviews
★★★★★
755 reviews across 3 platforms
74 Mill Lane, West Derby, Merseyside, L12 7JB
Part of Whitegates, see every office.
Whitegates's office in West Derby, Merseyside, at 74 Mill Lane, is rated 4.7 out of 5 across 755 reviews on three platforms, including 539 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
539
Reviews on Google
This office
1
Reviews on View Agents
This office
215
Reviews on Trustpilot
This office
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
About Whitegates West Derby
At our Whitegates West Derby Branch we have a team of staff with over 60 years Estate Agency experience who are pleased to offer help and advice on the Purchase, Sale or Letting of your home. However, we are more than aware that some clients cannot always take time out to visit the office in person, which is why phone calls and e-mails are equally as important as personal visits. Gail Loller, the Franchisee and originally from the area, knows how important her local knowledge is and believes it to be a major factor in helping her and the team to build a Market Leading Branch within the area. Gail's motto has always been 'To aim to treat all Staff and Customers how she would like to be treated herself, at all times'. This she has always implemented, gaining a first rate reputation and recognition from her peers. "Well you don't win the Customer Service Award at your Regional Property Awards without having something special about you"!
Awards
The Trusted Agent 2026 results for Whitegates, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the West Derby office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotThanks to gail
Many thanks to gail without her i would of give up after a sale with entwhistle green fell through many thanks for everything
5/5
TrustpilotThank You Chris
Chris has found me ideal tenants
Agent replied
Thank you Julie! We are always Happy to Help!
5/5
TrustpilotSold my house with Ross fast service…
Sold my house with Ross fast service nothing is to much trouble. And always there on end of the phone.
5/5
TrustpilotI was really impressed with the service…
I was really impressed with the service from Melanie Ryan at Whitegates West Derby in helping me to rent a property. He was very friendly and professional. Tanks Melanie
4/5
TrustpilotRichard White managed a difficult sale…
Richard White managed a difficult sale well on our behalf. Very helpful and professional. Happy to recommend Whitegates for the second time.
4/5
GoogleVery friendly staff.
Agent replied · 4 January 2024
Thank you so much for leaving our staff a review, this is much appreciated! Kind regards Whitegates West Derby
2/5
GoogleThank you for your review, as it appears you have been unhappy with our service, we can only apologies and ask that you call the office to discuss this should you wish to. Kind regards, Whitegates
5/5
GoogleJames from Whitegates has been brilliant helping us move into our first rented house. Thankyou so much for making it a pleasant experience it’s much appreciated.
5/5
GoogleAfter shopping around i was told to use whitegates in the village. after previous let downs from other agents i didn't have much faith but the staff were amazing and the house sale was
5/5
TrustpilotExcellent customer service
Excellent customer service from leeanne, she is so enthusiastic about finding you a home and gets back to you straight away which is very reassuring. Would definitely recommend!
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleExcellent personal service and very helpful i would highly recommend, very professional and dealing with staff that care and go the extra mile
5/5
TrustpilotRoss Atkinson
Ross Atkinson - Very helpful and quick to respond to queries. A great asset to Whitegates!
5/5
GoogleRating only, no written review.
Agent replied · 13 April 2026
Hello Akrasi, Thanks for the 5 stars. Whitegates Team
5/5
TrustpilotExcellent service from Leeanne
Leeanne has facilitated the negotiation for a property based in Liverpool. Throughout the negotiation, she was helpful, communicative and provided a very good service.
5/5
GoogleRating only, no written review.
Agent replied · 13 April 2026
Hi Andrew, Thanks for the 5 stars Andrew. Whitegates Team
5/5
TrustpilotLeeanne Wilson
I had real pleasure to meet Leeanne Wilson who showed me two properties. Really kind and generous person. Know what she is doing.
5/5
TrustpilotCompletely new to renting and Spencer…
Completely new to renting and Spencer helped me in every way possible to make sure I understood everything making everything simple and understandable
5/5
GoogleGreat professional letting service from my estate agent Whitegates in West Derby village. Efficient, personable and always available, they take the hassle out of letting property.
5/5
TrustpilotBrilliant service
Bernie and the girls make everything seem so easy! They are brilliant! If your looking to sell your home I’d totally recommend using whitegates
5/5
GoogleWell established and professional agents! I was assured and filled with confidence from the initial Valuation, all the way through to Completion. Highly recommended!
5/5
TrustpilotThey have kept me informed every step…
They have kept me informed every step of the way. Very helpful and relaxed attitude at what can be a very stressful time .
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Whitegates West Derby
Has Whitegates won any awards?
Yes. In The Trusted Agent 2026 awards: Whitegates, West Derby won Gold.
