Trusted Agent profile · West Derby, Merseyside
Verified
★★★★★
755 reviews across 3 platforms
74 Mill Lane, West Derby, Merseyside, L12 7JB
Part of Whitegates, see every office.
Whitegates's office in West Derby, Merseyside, at 74 Mill Lane, is rated 4.7 out of 5 across 755 reviews on three platforms, including 539 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
539
Reviews on Google
This office
1
Reviews on View Agents
This office
215
Reviews on Trustpilot
This office
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
At our Whitegates West Derby Branch we have a team of staff with over 60 years Estate Agency experience who are pleased to offer help and advice on the Purchase, Sale or Letting of your home. However, we are more than aware that some clients cannot always take time out to visit the office in person, which is why phone calls and e-mails are equally as important as personal visits. Gail Loller, the Franchisee and originally from the area, knows how important her local knowledge is and believes it to be a major factor in helping her and the team to build a Market Leading Branch within the area. Gail's motto has always been 'To aim to treat all Staff and Customers how she would like to be treated herself, at all times'. This she has always implemented, gaining a first rate reputation and recognition from her peers. "Well you don't win the Customer Service Award at your Regional Property Awards without having something special about you"!
The Trusted Agent 2026 results for Whitegates, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the West Derby office, from every platform, shown as written. First names only.
5/5
TrustpilotHappy seller.
Never really question that I would use whitegates west derby when I decided to sell. Trustworthy, reliable, staff friendly and easy to work with. Supported from valuation through to completion. Really felt like they were interested how I was getting on, rather than just doing a job. Just completed on my sale and purchase. No hesitation in recommending.
5/5
TrustpilotGreat communication
Leanne Culshaw - Has sorted out viewing at short notice and processed our offer very quickly for it to be accepted all within 48 hours. Very happy with her customer service.
Hi James thank you very much we are all delighted for you we will pass this onto Leeanne.Whitegates West Derby
5/5
TrustpilotDaisy has been fantastic and very…
Daisy has been fantastic and very helpful in assisting me while using whitegates.
5/5
TrustpilotHats off to all the staff
Hats off to all the staff, great feedback from anybody who pick up the phone, Brenda worked hard to sell the house considering the complication of the sale. Thank you Whitegates
Hi Ken Thank you for your review Brenda is very happy to of helped you with the sale of your property, Thank you Whitegates West Derby
5/5
GoogleDaisy offers a very professional and curteous service. I have used whitegates on a various occassions and every time I have received a top rated service .
Hi Gary, We are delighted Daisy has been such help thank you so much for your 5 star review! Kind regards Whitegates West Derby
5/5
TrustpilotSpencer & Team.
Amazing, fast and professional work by Spencer and Whitegates. Exceeded our expectations, honest and easy to work with. Very easy to approach and do everything you ask. Thankyou again!
Hi Lewis,Thank you for leaving this review for the team, I know they all loves helping as much as possible.Kind regardsWhitegates West Derby
5/5
GoogleExcellent service, good communication and I felt the staff went the extra mile for me. I live a long way away from the property they sold for me. They did all the viewings and kept me updated. On completion they even read my meters, saving me a long journey. Thank you to everyone at Whitegates West Derby and all the very best for 2018.
5/5
GoogleReally pleased with the service offered by Richard. Would be happy to deal with him again.
Hi Gerhard, Thank you for your excellent feedback, I will pass this on to Richard and the team.
5/5
TrustpilotEthan Harrison
Ethan Harrison came out to our property to do the photographs and floor plan. He was polite, courteous and professional, we are extremely pleased with the brochure on our property.
Hi Val thank you very much we will pas this onto Ethan he will be so pleased, always happy to help.Thank you Whitegates West Derby
5/5
GoogleI had the pleasure of Lydia managing a house purchase for me recently. Very professional and quick replies as always. Communication was very good throughout the process.
5/5
TrustpilotConnor visited my property yesterday to…
Connor visited my property yesterday to carry out my midterm inspection. He is always very polite, professional and friendly. A credit to his professional and the team at white gates.
Hi Sharon Thank you so much we will pass your kind words onto Connor.Whitegates West Derby
5/5
GoogleRichard shown me round the property I viewed. I found him polit and professional at all times.
Thank you for your kind review of our team member
5/5
TrustpilotDaisy has been fabulous in assisting me…
Daisy has been fabulous in assisting me while using white gate.
5/5
TrustpilotThank you for your service
Thank you for your service. The lady I spoke to (Daisy) was extremely helpful and professional and I will be looking forward to my viewings next week. 🤞😁
Hi Ronen, Thank you for your review, we look forward to hopefully finding you a new abode very soon.Kind regards
5/5
TrustpilotRegistered with Whitegates and Leanne…
Registered with Whitegates and Leanne who we dealt with was exceptionally friendly and welcoming on arrival, and has been consistently helpful from this day. Very impressed. Jo baillie
Hi Jo Thank you so much we will make sure Leeanne is aware of this this is much appreciated.Whitegates West Derby
5/5
GoogleVery pleased with the service provided by Rebecca in the Tenant Repairs department at Whitegates. She deals with queries quickly and efficiently.
Hi , thank you so much for your feedback regarding Rebecca. we will certainly pass this on to her. We really do appreciate your feedback.
5/5
GoogleI had a view today with Richard, and was really helpful, answered all my questions. Really professional
Thank you fatima.
5/5
GoogleWould definitely recommend Whitegates West Derby to everyone because of the exceptional , professional , attentive , easy process my sister and I went through because of Abby.
Thank you Sabrina for your positive review, it has put a huge smile on Abbys face, regards Whitegates West derby.
5/5
GoogleGreat service very professional and informative really friendly Richard top guy great professional servicePositiveResponsiveness, Quality, Professionalism, Value
Hi Josh Thank you very much for your feedback regarding richard I will share this with him and the rest of the team. Kind Regards Chris, Area Manager Whitegates Huyton & West Derby
5/5
TrustpilotAsked for a copy of my Gas Safe Cert…
Asked for a copy of my Gas Safe Cert for my records and Melanie got it over to me very quickly. Excellent service and very polite and professional
Hi Andrew Thank you for your comments I will pass this on to Melanie who will be very pleased with your kind words. Thank you again Whitegates West Derby
5/5
Googlemy experience with caitlin was a good one great communication and very professionalPositiveProfessionalism
Hi Thank you very much for your feedback about Caitlin I will share this with her and the rest of the team. It is brilliant when people take the time to share their positive experiences on line. Thanks again Kind Regards Chris, Area Manager Whitegates Huyton & West Derby
5/5
TrustpilotExcellent level of services
As standard, excellent Landlord letting service from Whitegates of West Derby Village. A professional, quick and personal services that takes the stress out of letting properties.
Thank you Very much we are delighted our team has been such help.Thank you again Whitegates West Derby
5/5
TrustpilotExcellent customer service received…
Excellent customer service received from the whole team at white gates west derby . Thanks for being so helpful in the sale of my property !
Hi Adele We really appreciate your kind review for our team thank you so much, Whitegates West Derby
4/5
TrustpilotGood experience
Good experience. Slightly rough start to the purchase but by the end I was calling Brenda whenever I had a question or needed an update.
Thank you for your review regarding Brenda at our branch she is very pleased she could be such help to yourself,Thank you Whitegates West Derby
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Whitegates, West Derby won Gold.
