5/5
TrustpilotDealt with Richard White from the West…
Dealt with Richard White from the West Derby Branch who has been very helpful
Trusted Agent profile · West Derby · Merseyside
Verified
Whitegates West Derby reviews
★★★★★
755 reviews across 3 platforms
74 Mill Lane, West Derby, Merseyside, L12 7JB
Part of Whitegates, see every office.
Whitegates's office in West Derby, Merseyside, at 74 Mill Lane, is rated 4.7 out of 5 across 755 reviews on three platforms, including 539 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
539
Reviews on Google
This office
1
Reviews on View Agents
This office
215
Reviews on Trustpilot
This office
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
About Whitegates West Derby
At our Whitegates West Derby Branch we have a team of staff with over 60 years Estate Agency experience who are pleased to offer help and advice on the Purchase, Sale or Letting of your home. However, we are more than aware that some clients cannot always take time out to visit the office in person, which is why phone calls and e-mails are equally as important as personal visits. Gail Loller, the Franchisee and originally from the area, knows how important her local knowledge is and believes it to be a major factor in helping her and the team to build a Market Leading Branch within the area. Gail's motto has always been 'To aim to treat all Staff and Customers how she would like to be treated herself, at all times'. This she has always implemented, gaining a first rate reputation and recognition from her peers. "Well you don't win the Customer Service Award at your Regional Property Awards without having something special about you"!
Awards
The Trusted Agent 2026 results for Whitegates, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the West Derby office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleKelly M was so helpful and made the process of us getting our new house amazing couldn’t recommend her enough 🥰 thanks again xPositiveResponsiveness, Professionalism
Agent replied
Dear Demi Thank you very much for your review and the feedback about Kelly I will certainly share this with her and the wider team. It is fantastic when people take the time to share their positive experiences on line. Thank you once again. Regards Chris, Area Manager Whitegates Huyton & West Derby
1/5
GoogleI don't recommended this agent company for buying the property
5/5
GoogleThank you for an amazing experience with the help from Rebecca, making my houses searching process so much easier, with such a friendly and professional manner. Will definitely recommend white gates and will use in the future.
5/5
TrustpilotThis is my first experience in…
This is my first experience in purchasing a property with Whitegates and I have so far received brilliant customer service from Leeanne and also Daisy. She has been very professional, efficient and friendly. I would recommend her services.
Agent replied
Thank you Linda for your fantastic feedback the girls are always happy to help,Thank you Whitegates West Derby
5/5
GoogleMy contact at Whitegates is Melanie, who has excellent customer service and never gives up on chasing late rental payments. Very happy with the management of my account.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 27 May 2024
Hi Michael thank you so much for your feedback regarding Melanie. we will certainly pass this on to her. We appreciate your feedback.
5/5
GoogleWe are only in the process of viewing properties. Richard from the West Derby branch was very helpful, polite and professional. Thank you.PositiveResponsiveness, Professionalism
Agent replied · 24 June 2024
Hi Bianca Thank you for your 5 Star review and kind comments, I will be sure to inform Richard Chris Mcgowan Area Manager
5/5
GoogleKelly M was so helpful and made the process of us getting our new house amazing couldn’t recommend her enough 🥰 thanks again x …
Agent replied
Dear Demi Thank you very much for your review and the feedback about Kelly I will certainly share this with her and the wider team. It is fantastic when people take the time to share their positive experiences on line. Thank you once again. Regards Chris, Area Manager Whitegates Huyton & West Derby
5/5
GoogleProfessional friendly service. Highly recommended.
5/5
GoogleJust been to view a property with your consultant Richard ,who has been extremely helpful,and polite ,and a real credit to the company thankyou ,
Agent replied · 7 April 2023
Thank you Teresa, We will pass on your message to Richard!
5/5
GoogleThanks to Abby from Whitegates for professional and attentive service provided to me in renting out my property.
5/5
GoogleBest experience I've had with estate agents so far. Very professional and have gone above and beyond for us. Absolutely recommended if you're looking to rent!PositiveResponsiveness, Quality, Professionalism, Value
Agent replied
Thank you so much Marie for your 5 star review, we are glad the team have been such help. Kind regards Whitegates West Derby
5/5
Trustpilotreliable, clear and friendly service
great friendly service, Spencer really understood my needs and actually actively listened to me!!! professional and honest at all times. glad I had this experience as I was loosing will to live with some people I had the misfortune of meeting on this journey of finding accommodation. especially given my circumstances. THANKYOU so much for the support, the clarity and step by step hand holding ha!!
5/5
GoogleGreat service and Richard was really helpful. Would recommend.
5/5
GoogleMegan the mortgage advisor has been brilliant with us. Always at the end of the phone to answer any queries. Whitegates offer a brilliant service would highly recommend.
Agent replied
Dear Anthony Thank you very much for your review and the feedback about Megan I will certainly share this with her and the rest of the team. It is brilliant when people take the time to share their positive experiences on line. Thank you again Kind Regards Chris, Area Manager Whitegates Huyton & West Derby
5/5
GoogleFelt the warmth of professional approach throughout. Advises based on personal circumstances are of high quality and value.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied
Hi Thanks so much for your 5 Star review and lovely comments regarding our team , I will be sure to inform them. Thank you for taking your time out to do this, Chris Mcgowan Area Manager
5/5
GoogleThe lovely Richard showed us around the property and was very helpful and professional and answered all the questions we had.PositiveQuality, Professionalism
Agent replied · 2 June 2024
Hi Charlotte, Thanks so much for your feedback about Richard I will share this with him and the rest of the team. We hope you are very happy in your new home. Kind Regards Chris, Area Manager Whitegates Huyton & West Derby
5/5
TrustpilotVery helpful in selling my house
Very helpful in selling my house, Whitegates managed to secure a sale within 7 days. Leeanne also got me more money for my house than was originally offered. Very happy with the service.
Agent replied
Hi Elizabeth,Thank you so much for your 5 Star review we will pass this onto Leeanne she is always happy to help and will be delighted with this Thank you.Whitegates West Derby
5/5
TrustpilotLeeanne and Ellie have been really help…
Leeanne and Ellie have been really help with the buying process! They have got back to me straight away with answers to any questions and have been helpful and friendly at all times.
Agent replied
Hi Lori,Leeanne & Ellie we be delighted to see this thank you we will pass this on and hope to carry this on through to completion.Kind regardsWhitegates West Derby
5/5
GoogleViewed a property with Richard White this morning. He was friendly and professional and gave us his contact details in case we had any questions.
Agent replied
Hi Helen Thank you very much for your feedback about richard I will share this with him and the rest of the team. Kind Regards Chris, Area Manager Whitegates Huyton & West Derby
5/5
GoogleLucy Noble at whitegates has helped us to find our perfect family home. Professional, friendly and helped us every step of the way.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied
Hi Colin thank you so much for your kind words regarding Lucy . we really appreciate this and look forward to continuing to work with you to complete your sale.
5/5
GoogleKatie, has been helping me to rent my property. She’s been really helpful and I’m really happy with the service, she’s really helpful with any queries and always responds to emails quickly.
5/5
TrustpilotI've dealt with Whitegates as a buyer…
I've dealt with Whitegates as a buyer and I found them very professional, helpful and polite. They will be my first choice in the future should I need an estate agency.
Agent replied
Hi Daniela,Thank you so much for leaving this review we hope you are settling into your new home very well.Kind regardsWhitegates West Derby
5/5
TrustpilotWhitegates have been very useful in…
Whitegates have been very useful in sorting a property out to rent. Melanie and Abby have answered all my questions in a timely manner and made the move a simple process.
Agent replied
Hi Ellis thank you we will pass this onto the team, Whitegates West Derby
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Whitegates West Derby
Has Whitegates won any awards?
Yes. In The Trusted Agent 2026 awards: Whitegates, West Derby won Gold.
