4/5
TrustpilotGood presentation
Jessica presented the house we viewed well, she was informative and engaging which made our visit very worthwhile.
Trusted Agent profile · West Berkshire
Chancellors Thatcham reviews in West Berkshire
★★★★★
435 reviews across 2 platforms
56 The Broadway, Thatcham, RG19 3HP, West Berkshire, RG19 3HP
Chancellors's office in West Berkshire, at 56 The Broadway, is rated 4.6 out of 5 across 435 reviews on two platforms, including 259 Google reviews rated 4.7.
Reviews
Every review we hold for the West Berkshire office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotGreat service provided by Olivia Hesson…
Great service provided by Olivia Hesson - thanks v much indeed for your help & support
5/5
GoogleLiked the property although I had reservations about the location. Lauren was very professional and friendly. Also very knowledgeable about the local area.
Agent replied · 11 November 2024
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleLouise Hamilton has been very helpful from the viewing process to moving in. Thank you so much.
Agent replied · 11 November 2024
Thank you Kentua for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant person.
5/5
GoogleReally good experience. Florence has been so helpful, approachable and knowledgeable. I'm quite early in purchase process but so far it's been very straightforward.
Agent replied · 11 November 2024
Thank you Steve for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
Trustpilotjamie woodman
easy to approach and very helpful…
Agent replied · 20 March 2026
We're happy to hear that we were helpful. Thank you for your positive feedback; we appreciate it greatly.
5/5
GoogleI would like to express my gratitude to Oliver for showing me around the apartment in Thatcham. He was punctual, very friendly, and took his time to guide me despite the cold weather. He showed me the car park and patiently answered all my questions. Thank you so much, Oliver!
Agent replied · 10 December 2024
Thank you so much for taking the time to give us a 5-star review! We truly appreciate your feedback and are thrilled that you had a positive experience with Chancellors Estate Agents. We hope to work with you again in the future!
5/5
GoogleRecently just got the property of our dreams with Louise and Lauren's help from Chancellors! We were kept informed and up to date about everything that was happening and we were massively vouched for through the application process by Lauren in particular. At a stressful time looking for a new home, they made it all a lot easier. Amazing help and service throughout, thank you again for all of your help!
Agent replied · 11 November 2024
Thank you Amelia for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
1/5
TrustpilotExtremely poor property management and communication
Our experience as tenants with Chancellors/LRG’s property management team has been extremely disappointing.
5/5
GoogleShannon has been super helpful and understanding through the whole process of moving and sorting things out for our new property. It has been a delight and we cannot wait to get into the property.
Agent replied · 11 November 2024
Thank you for leaving us this great review Chloe, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
TrustpilotIam really happy with the service…
Iam really happy with the service provided.Quick response,great communication and very reliable.The staff was polite, helpful, and made everything easy. Thank you.
Agent replied · 23 October 2025
Thank you for leaving us this great review, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
TrustpilotI had a great experience with Hannah…
I had a great experience with Hannah Rae, she was very professional and patient
5/5
TrustpilotSimona-Maria Rosu customer support is second to none.
I would like to give a shout out to Simona-Maria Rosu who works in property management.
1/5
GoogleI definitely do not recommend it. I strongly advise against !!! An agency that earns money from someone else's misfortune! They cheat, lie, manipulate !!! They take no responsibility for their services. For example: despite confirmation of check out at 9 am, they do not feel responsible and do not appear on the date. And they tell you to wait all day at 4:30 pm. And also announce that there will be no compensation. I strongly do not recommend these scammers. They belong to the circle of scammers !!!
Agent replied · 11 November 2024
Hello Marek, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via jennifer.dowden@chancellors.co.uk with the details? Many thanks.
1/5
GoogleIt's a shame that I can't give minus five, cause I would. I've booked a several viewings with them over last couple of years and every single time there was an issues like turning up without keys, turning up 30min late, canceling viewing few hours before but the latest one is complete shambles and makes me wonder if they have double standards for different people. I had a viewing booked last week which then was confirmed by email on Friday and also confirmed by phone call today, when arrived at the property I waited about 30min just to receive a call from the agent saying where the hell I'm as he's waiting for me at an open house - which I never booked the viewing for.So when I told him that he send me the confirmation by mail Friday and also called this morning to confirm the address and that we are definitely coming he said that he doesn't recall neither of this activity. I've seen hundreds of House's via tens of agencies but after what happened today, I don't want to have anything to do with this bunch of unprofessional people.
Agent replied · 11 November 2024
Thank you for bringing this to our attention, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to directors@chancellors.co.uk? Thank you.
5/5
GoogleOliver was great on my viewing , very informative!
Agent replied · 11 November 2024
Thank you Tom for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant person.
5/5
GoogleFlorence was very helpful and informative when asked questions about the property. I would definitely recommend her and Chancellors.
Agent replied · 11 November 2024
Thank you for this wonderful review Graham. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams
5/5
TrustpilotEasy contract renewal
Amy dealt with our contact renewal in a timely and efficient manner. All communication was clear and customer service was good.
Agent replied · 23 September 2025
We appreciate you taking the time to share your feedback. We're happy to hear that the contact renewal process was handled in a timely and efficient manner, and that our communication and service met your expectations.
5/5
GoogleFantastic experience from start to finish, highly recommended.Thank you to Lauren, Tanja and Stacy.
5/5
GoogleMy experience from booking the viewing, viewing the properties and placing an offer so far has been good. Tom (Thomas Major) is amazing dealing with us in this matter and helping out reach the first milestone in the process. Tom and Stacy - you are my stars ! (Will write a detailed review as we progress with this relationship from the first time buyers stand point)
Agent replied · 11 November 2024
Thank you for leaving us this wonderful review Akash, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
GoogleLauren has been really helpful and is hoping to find us a new house soon!
Agent replied · 12 January 2025
Thank you Merissa for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant team.
5/5
GoogleThank you Vanssa for the nice view of the house. It was loevly to meet you.
Agent replied · 11 November 2024
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotCharlotte have been great from the very
Charlotte have been great from the very first viewings we had with her, very friendly, really listens to what your looking for and is really great at staying in contact with you.
5/5
GoogleGreat viewing experience, both Stacy and Florence were extremely helpful and friendly showing great customer service. 10/10.
Agent replied · 11 November 2024
Thank you for this wonderful review Max. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Chancellors Thatcham
How many reviews does Chancellors Thatcham have?
Chancellors's West Berkshire office has 435 reviews across two platforms: 259 on Google, 176 on Trustpilot (across the whole business).
What is Chancellors Thatcham's rating?
Chancellors Thatcham is rated 4.6 out of 5 across all 435 reviews, and 4.7 out of 5 on Google from 259 reviews.
Where is Chancellors's West Berkshire office?
Chancellors Thatcham, 56 The Broadway, Thatcham, RG19 3HP, West Berkshire, RG19 3HP.
