Every review we hold for the West Berkshire office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleJust called Chancellors and spoke to Tom Major.
I was impressed firstly with the fact that there was no irritating intro music. Tom answered the phone immediately and got straight down to establishing the parameters; price levels, property requirements and financial circumstances. Am now waiting for details of properties at Chancellors which match our requirements.
Richard · 12 November 2022
Agent replied · 11 November 2024
Hi Richard, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
★★★★★ 5/5
TrustpilotTenancy renewal
Emilia Williams assisted me in renewing a new contract with my current tenants. She provided excellent communication throughout and it was a very efficient service. I am very happy that the tenants have signed the new tenancy agreement with the proposed terms.
Mrs · 23 October 2025
Agent replied · 23 October 2025
We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
★★★★★ 5/5
GoogleCannot thank the Sales team enough for all of their hard work!
Massive thank you to Lauren, Ben and Stacey
Gabriella · 11 December 2024
Agent replied · 25 December 2024
Thank you Gabriella for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 4/5
TrustpilotGreat Management
I couldn’t be more pleased with the good service provided by the Chancellors property management team. Their responsiveness and professionalism are good. Every time I’ve had a question or encountered a minor issue, they’ve responded quickly and resolved it efficiently, often within the same day.
Siva · 22 September 2025
Agent replied · 23 September 2025
Thank you for leaving us this great review. It would mean a lot to the team if you would consider increasing your rating to 5 stars. In the meantime, we will be sure to pass this fantastic feedback onto the relevant teams. Many thanks
★★★★★ 5/5
GoogleNice flat. The agent, Ollie has been amazing and very helpful by answering all my questions in a professional manner.
Marius · 3 December 2024
Agent replied · 10 December 2024
Thank you for your 5-star review! We are delighted to hear that you had a great experience with us and that you were satisfied with the service we provided. If you need any further assistance, please do not hesitate to contact us. We appreciate your feedback!
★★★★★ 5/5
TrustpilotExcellent service
Always had excellent service with Chancellors. A very considerate and caring company.
Mary · 15 June 2026
Agent replied · 23 June 2026
We appreciate your kind words. We are happy to hear you always receive excellent service.
★★★★★ 5/5
GoogleLauren was fantastic in finding a tenant. It wasn't the easiest with a potential tenant not being honest but Lauren persevered to ensure I did get a tenant in promptly, often calling me or taking callings whilst she was on holiday.
James · 12 November 2023
Agent replied · 11 November 2024
Thank you James for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams
★★★★★ 5/5
GoogleJust wanted to thank Chancellor’s Newbury for the exceptional service provided with the sale of my property… Tom Major and Harrison Parker were fabulous and always at the end of the phone for me. Would definitely recommend to family and friends
Sally · 12 November 2023
Agent replied · 11 November 2024
Thank you for leaving us this great review Sally, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
★★★★★ 5/5
TrustpilotAyesha,
Ayesha,worked really hard to help me,she did everything possible within her control
Kept me informed,went out of her way to find out specific details of various properties
John · 5 October 2026
★★★★★ 5/5
Trustpilotcraig showed us around a beautiful…
craig showed us around a beautiful property he was knowledgeable friendly and gave sound advice
Laura · 18 May 2026
Agent replied · 27 May 2026
We're so pleased you had a positive viewing experience! It's wonderful to hear our team was knowledgeable and friendly.
★★★★★ 5/5
TrustpilotProfessional & Helpful Estate Agents
I found them very professional, helpful and always kept me updated.
Kim · 15 June 2026
Agent replied · 23 June 2026
We're so glad to hear you had a positive experience with us. Your kind words are truly appreciated!
★★★★★ 5/5
TrustpilotGreat customer service by Charlotte
Charlotte has been great taking her time to show us around a property we wanted to view.
Norbert · 20 December 2025
★★★★★ 5/5
GoogleLauren has been very professional and helpful when overseeing the sale off this property. Well done Lauren and thank you for your continued support.
Denise · 12 September 2024
Agent replied · 11 November 2024
Hi Denise, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
★★★★★ 5/5
GoogleBrooke was great, kept us informed through the letting process, giving us any required information in a timely manner and was happy to accommodate us as much as possible, would recommend Chancellors and Brooke in particular!
Harry · 7 June 2025
★★★★★ 5/5
TrustpilotWe were shown round by a helpful a nd…
We were shown round by a helpful a nd knowledgable agent who actively suggested properties we would be interested in and answered with our queries.
Clifford · 9 October 2026
★★★★★ 5/5
GoogleI stopped into the Thatcham office looking for some advice on mortgage advisors. I was greeted by Louise who kindly assisted me and put me in touch with some. Thank you Louise
Sam · 15 April 2024
Agent replied · 11 November 2024
Thank you Sam for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant person.
★★★★★ 5/5
TrustpilotGreat staff and dealt with requests in…
Great staff and dealt with requests in a timely fashion.
Mr · 15 June 2026
Agent replied · 23 June 2026
We're glad our staff dealt with your requests promptly. Thank you for your feedback!
★★★★★ 5/5
GoogleWarm greetings in such that we really feel at home.Thank you for your reception. Everything was perfect and well explained throughout the tour.Will be waiting for a positive response as soon as i submit the form
Joyce · 16 January 2024
Agent replied · 11 November 2024
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 5/5
GoogleOliver was very polite, amiable, efficient and helpful! He answered all of my questions and our hosts seemed pleased to have him, too.
Passion · 12 September 2024
Agent replied · 11 November 2024
Thank you Passion for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 5/5
GoogleToday I spoke with Amy, she was really helpful and informative. She went above and beyond to help me to find a property and ensure I get the best mortgage deal! Amy was highly professional and explained the process clearly to myself. Thankyou Amy! I appreciate all your help and support
Elena · 12 November 2022
Agent replied · 11 November 2024
Hi Elena, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
★★★★★ 5/5
TrustpilotKatie and Adam - 'on-the-ball'
Katie and Adam have been attentive and on the ball throughout the process.
Terence · 21 May 2026
Agent replied · 27 May 2026
We're so glad we could assist you throughout the process!
★★★★★ 1/5
TrustpilotRubbish company
Rubbish company. No response. Since you walk in the store, the staff wrote down your request. But no follow up.
Highly recommend do not use it.
Drinkwater · 19 September 2026
★★★★★ 5/5
GoogleI recently dealt with Vassna from the Thatcham Branch to discuss the potential of letting out my property, she was polite, knoweldgable and definitely the type of agent i would want working for me !
Nicola · 17 December 2023
Agent replied · 11 November 2024
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 5/5
Googlei recently had a couple of viewings with ollie from thatcham. he was very polite, professional and respectful with my situation. he was always on hand if i needed to contact him and he went over and beyond to find me and my family a property. louise was also very helpful, i highly recommend this team and no doubt if you was a landlord they will find you tenants! 10/10
Ella · 13 August 2024
Agent replied · 11 November 2024
Hi Ella, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
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