Trusted Agent profile
★★★★★
435 reviews across 2 platforms
56 The Broadway, Thatcham, RG19 3HP, West Berkshire, RG19 3HP
Chancellors's West Berkshire office at 56 The Broadway is rated 4.6 out of 5 across 435 reviews on two platforms, including 259 Google reviews rated 4.7.
Every review we hold for the West Berkshire office, from every platform, shown as written. First names only.
5/5
GoogleOliver was prompt and very knowledgeable about the house (which was perfect) he put us all at ease and i didn’t feel rushed (as I have with other agents) all in all a very positive experience. We will be putting in an offer.
Thank you for leaving us this great review Colette, we will be sure to pass this fantastic feedback onto Oliver. We are delighted that you had such a great experience with us and Oliver!
5/5
TrustpilotWe recently met with Charlotte in…
We recently met with Charlotte in search of our next home, we found her very helpful on the viewing, and appreciated that she kept in touch.
We appreciate you sharing your positive experience. We are so pleased our team was helpful and kept in touch during your home search.
5/5
TrustpilotA review for Shelby Chandler-Wootton as…
A review for Shelby Chandler-Wootton as she was our middle to last contact who helped achieve what we thought was the impossible. She went out of her way to make sure our buyer was getting stuff done. We believe between her and a 3rd party involved with the purchase of our new home, they got this done on time! We thank you so much for pushing our buyer because we soon learnt a few weeks after moving that they had absolutely no interest in living in our old home and have now LET this out thus confirming why it was more stressful waiting on them getting documents sent (they didnt really care it seemed, either too layed back or incompetent). We genuinely thought we were going to lose our buyer 1 week before Completion and by this point, both us and our sellers were already underway with moving and selling items. Shelby did what she could to get this over the line so we thank you!
5/5
TrustpilotMy interactions during my search for a…
My interactions during my search for a house with Hannah have been so wonderful, and one that needs recognition. Despite the negatives I got from friends regarding how less helpful the chancellor would be for me to find a house, was proven wrong through her and other team members i come across when I visited the office. She was professional and supportive all the way, until a house was found. I am so grateful to the institution and her. God be with you all as you continue supporting the community. Compliments of the season.
5/5
TrustpilotVenus
Ms. Olivia Hesson is very helpful.
We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
1/5
TrustpilotAppalling
Our experience with Chancellors has been profoundly disappointing, defined by a distinct lack of administrative reliability and a complete failure to enforce basic standards of hygiene and maintenance.
We appreciate you taking the time to share your detailed feedback regarding your recent experience. We are concerned to learn about the issues you encountered with the property's condition and the discrepancies from your agreed-upon terms. We are actively investigating these matters to ensure a prompt resolution and will be in touch to discuss the immediate steps we are taking.
5/5
GoogleBradley went over and above when I was viewing a property on a particularly wet and miserable day. There were road closures which made me 45 mins late for my viewing. He waited for me so I got a chance to view the property. Thank you Bradley, you're a star!
Thank you Faye for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
Trustpilotprompt and comprehensive letting…
prompt and comprehensive letting process Leilana was our very helpful contact
5/5
GoogleLauren Moorcroft has been extremely competent, professional & reassuring during my move. I’ve had so many obstacles along the way & Lauren’s help really took the sting out of things when it came to the crunch! Lauren is an absolute asset to the team. Thank you so much for all your help!
Thank you Odie for giving our Thatcham branch this fantastic rating and review. We are delighted that you had such a great experience with us. We will be sure to pass this onto the team for you.
5/5
GoogleAs a first time buyer, Florence was very good at answering my questions and where she wasn't sure, promptly followed up with the vendors to make sure I was given accurate information. She was knowledgeable, thoughtful in terms of considering what I might want to know and confident in her delivery.
Thank you Iorna for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleVassna was excellent, she made us feel comfortable and heard. She was well informed, explaining things we needed clarification on. We did not feel rushed or tolerated but genuine interest and care. She brought warmth to a rather chilly day, keep this up, I can see you going places.
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotI had a very positive experience with…
I had a very positive experience with chancellor agent Olivia, Any questions I had were answered promptly and clearly, thank you
We appreciate you sharing your positive experience! We are so pleased to hear that our team answered your questions promptly and clearly.
5/5
GoogleI recently contacted chancellors to help with my move and they were fantastic. They communicated from start to finish and as a first time buyer it was really crucial for me. I would recommend them to anyone that is looking for a friendly, efficient and experienced agent. Thank you to whole Sales team.
Thank you Samuel for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotBrilliant service from initial contact…
Brilliant service from initial contact with Sherko and throughout process with excellent regular communication from James. Weekly updates were particularly helpful. Would definitely recommend.
We're so glad to hear you had a brilliant experience with our service and appreciated the regular updates. Thank you for your recommendation!
5/5
GoogleAmy is a very pleasant young lady, and was very helpful answering our questions as we looked around the property, and even later when she didn,t have the answer to our query at the time. She was punctual, nicely presented, and nothing was too much trouble as well as chatting quite happily in a very easy manner. Many thanks Amy. Janet Davis
Thank you for leaving us this great review Janet, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
TrustpilotSo far I have been having a good…
So far I have been having a good experience with Chancellors overall, and recently I received excellent support from Amy Jones during my contract renewal. Thank you, Amy and the Chancellors team.
We're happy to hear that you've had a good experience with us. We appreciate your positive feedback and are so glad you received excellent support during your contract renewal.
5/5
GoogleI have been in the process of purchasing a property via chancellors. Stacy has been consistently helpful from the beginning of our journey and really takes care in her work. She is full of great advice and knowledge. Highly recommend chancellors purely for the experience I’ve had with Stacy.
Thank you for this wonderful review April. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams
5/5
TrustpilotGood service
Good service. Thank you for arranging my tenancy.Katie Adams,I appreciate your help, responsiveness, and professionalism. Thanks for making the process smooth and stress-free.
We appreciate you sharing your positive experience with us. We are so pleased to hear that we made your tenancy process smooth and stress-free.
5/5
TrustpilotI had a great experience with Jamie Woodman - Chancellors Property Manager.
I had a great experience with Chancellors. The service was professional, efficient, and communication was always clear and helpful.
We appreciate you sharing your positive experience. We're happy to hear that our service was professional and efficient, and that communication was clear and helpful. We are glad our team was friendly, responsive, and supportive.
5/5
TrustpilotAbsolutely outstanding from start to…
Absolutely outstanding from start to finish. Always had an enough time for us. Wonderfully professional at all times and a very friendly bunch.
We appreciate your kind words! We are so pleased to hear that our service was outstanding and professional.
5/5
GoogleLouise (Hamilton) has plenty of experiences in property lettings and she always knows what she is talking about. She is nice and friendly, but most importantly her expertise helps in all the decision makings in the letting process. I can't recommend Louise high enough.
Hi Wenting, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleI am writing to express my sincere gratitude and praise for the exceptional service provided by Chancellors in finding a new rental property for my family and me. From the initial consultation to the final approval, the entire process was seamless, thanks to the outstanding support from Louise Hamilton. Louise's professionalism, expertise, and dedication were truly impressive. She listened attentively to our needs, offered valuable guidance, and worked tirelessly to ensure we found the perfect property. We are thrilled with our new home and cannot thank Chancellors enough for the immense help and support from their Lettings staff. We highly recommend Chancellors and Louise Hamilton to anyone seeking a reliable and customer-focused property partner. Please extend our heartfelt appreciation to Louise for her outstanding service. Sincerely, Bukola
Dear Bukola Alomaja, Thank you so much for taking the time to write such a kind review about your experience with Chancellors - Thatcham Estate Agents. We are thrilled to hear that Louise Hamilton provided exceptional service in finding a new rental property for you and your family. At Chancellors, we strive to provide seamless and reliable service to all our clients, and we are delighted to know that Louise's professionalism, expertise and dedication were truly impressive to you. We will definitely pass on your heartfelt appreciation to Louise for her outstanding support in helping you find the perfect property. We sincerely appreciate your recommendation of our services, and we look forward to working with you in the future. Best regards, Chancellors - Thatcham Estate Agents
5/5
TrustpilotSmooth and Professional Tenancy Renewal
I had a great experience working with Emilia Williams (MARLA) at Chancellors during my tenancy renewal. She was very professional, responsive, and made the whole process smooth and stress-free. Emilia communicated clearly and handled everything efficiently, I really appreciated her friendly and helpful attitude. Highly recommended!
We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleDealt with Brooke in regards to finding a property, currently still awaiting final bits being done and move in date, she has been very helpful and friendly and keeps you upto date and offers guidance throughout the process
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Chancellors's West Berkshire office has 435 reviews across two platforms: 259 on Google, 176 on Trustpilot (across the whole business).
Chancellors Thatcham is rated 4.6 out of 5 across all 435 reviews, and 4.7 out of 5 on Google from 259 reviews.
Chancellors Thatcham, 56 The Broadway, Thatcham, RG19 3HP, West Berkshire, RG19 3HP.
