Trusted Agent profile
★★★★★
435 reviews across 2 platforms
56 The Broadway, Thatcham, RG19 3HP, West Berkshire RG19 3HP
Chancellors's West Berkshire office at 56 The Broadway is rated 4.6 out of 5 across 435 reviews on two platforms, including 259 Google reviews rated 4.7. The 176 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the West Berkshire office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat customer service
Chancellors have proved quite helpful to us in a challenging rental market. I was especially happy with Julia’s level of effort and flexibility in helping me understand the rules of UK tenancies that were new to me, and guiding me through the process of starting a tenancy.
We're so glad we could assist you in a challenging market. We appreciate your kind words about our team's effort and guidance with your tenancy.
5/5
TrustpilotHannah Rae has been so supportive in…
Hannah Rae has been so supportive in our process of getting a new home, even with the documentation. We appreciate you.
5/5
TrustpilotGreat response time
Great response time. Issue was resolved promptly by Jamie Woodman
We're happy to hear that your issue was resolved quickly. Thank you for your positive feedback; we appreciate it very much.
5/5
TrustpilotExtremely supportive and helpful staff member
Leilana Butler was extremely supportive and helpful with the setting up of necessary documentation pertaining to my new tenants
We appreciate you taking the time to share your positive experience. It's great to hear that you received such helpful support with your new tenant documentation.
5/5
TrustpilotGreat communication throughout the sale…
Great communication throughout the sale process on a regular basis and if felt like the team were taking a genuine ownership of the sale itself. Everyone I spoke to were extremely helpful and Jay did a fantastic job to enable us to get to the right conclusion.
We appreciate you sharing your positive experience! We're so glad to hear our team provided great communication and took ownership of your sale. Thank you for your feedback!
5/5
TrustpilotHi to everyone at chancellors am please…
Hi to everyone at chancellors am please to let you know that am very happy with the service I have been receiving from you lot I would recommend you to any one thank you so much for everything to the head office of chancellors and also hey on wye chancellors also to Jared and Becky for all there help from John kemp
5/5
TrustpilotProfessional and informative viewing
Julietta was great- friendly, informative and knowledgeable. I would happily return to Chancellors to view other properties or to purchase the one that we viewed.
We're happy to hear that you had such a positive experience. It's great to know the information provided was helpful. Thank you for your kind feedback and your willingness to return.
5/5
TrustpilotThe bookings viewing process was quick
The bookings viewing process was quick. We met kashan who viewed the property to us . He was very polite very kind , friendly and professional .what stood out the most his willingness to answer all my question .i highly recommend kashan anyone who looking for property. Thank you for your outstanding service. Thank you so much kashan helping us
5/5
TrustpilotGreat service
My experience of the service provided By Akansha Misra has been great. All through the sales process she has been amazing, keeping me updated, chasing the other parties involved and is always cheerful and friendly. She is a credit to Chancellors Specialist Sales team.
5/5
GoogleThank you Brooke for being a great assistance and being so polite and welcoming great environment and person to work with
Hi Aiden, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
TrustpilotWe had a very positive experience with…
We had a very positive experience with Patrick Smith at Chancellors Estate Agents, who was excellent throughout. He was professional, honest, and made our viewings truly enjoyable. Every interaction with him was pleasant, and he really stood out despite the challenges we faced elsewhere in the process.
We appreciate you sharing your positive experience. We're so glad to hear that our team member was professional and honest, and that you enjoyed your viewings. Thank you for your feedback.
5/5
GoogleLauren was very professional and courteous. Lauren dealt with the viewing of the property in a very good manner, explaining everything well with all the information I could need. I Look forward to dealing with her for the rest of the process or any other viewings. Lauren also took on board my criteria and has sent me other properties that match. Can't recommend enough.
Thank you Samfor giving our Thatcham branch this fantastic rating and review. We are delighted that you had such a great experience with us. We will be sure to pass this onto the team for you.
5/5
GoogleI dealt with Brooke to help find me a property and I had great service from start to finish, thank you Brooke
Thank you for leaving us this great review Josh, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
GoogleI recently dealt with Lauren Moorcroft the Lettings team and she was nothing short of fantastic. From my initally enquiry she was friendly and really seemed to care about my search, she listened to my needs im really excited to find a property and have no doubt that Chancellors and Lauren are the agent to help me secure my forever home
Hi Maxine, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleWe met Florence, she is with Chancellors - Thatcham Estate Agents, for viewing of three listed properties. We were really satisfied with the efforts she had made on our visit of all the properties. She was really putting her best in order to show the properties. By far, the best estate agent we have booked our appointment with. Thanks Florence!
Thank you Harsh, for this review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleVassna has been supportive throughout the whole process of finding us an ideal house quickly and providing support every step of the way. She is always contactable by email and phone responding to any queries and when she misses calls she responds timeously. Thank you so much Vassna for your unwavering support in this journey so far.
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleVassna was very patient with us as we were running late stuck in traffic. She sacrificed her time and waited for us till we arrived. She didn't rush us through the viewings but still gave us ample time to check out the houses. She showed great passion for her work and we appreciate her a lot for it!!
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
1/5
TrustpilotI could not recommend a letting agency less
I could not recommend a letting agency any less. It is not clear to me that anyone at Chancellors understands the seriousness of being responsible for people's housing and how stressful the letting process can be. They simply do not care at all about tenants and will treat you quite hostilely.
5/5
TrustpilotWe chose the right estate agent
We chose the right estate agent. From the first visit by Cormac to do the valuation, to the selling by Sherko who was warm, enthusiastic, engaging and polite
We are so pleased to hear that choosing us as your estate agent was the right decision. We appreciate your kind words.
5/5
GoogleChancellors, a very great estate agent company… I’ve had so much trouble getting a house after series of other agents have wasted my time until I spoke with Lauren and she made the whole process seamless and easy. Chancellors definitely has the best hands. And I’m saying a big thank you to Lauren for the great assistance.
Thank you Omokunmi for giving our Thatcham branch this fantastic rating and review. We are delighted that you had such a great experience with us. We will be sure to pass this onto the team for you.
5/5
TrustpilotWe had a fantastic experience with…
We had a fantastic experience with Chancellor’s in Chipping Norton when selling our property. The team provided excellent service throughout the entire process, professional, responsive, and supportive at every stage. Everything was handled smoothly and efficiently, making what can be a stressful time far easier.
1/5
TrustpilotDeposit repayment issues
We were renting a property from chancellors that we then purchased. Over a month post purchase they still haven’t paid us back our deposit - they don’t answer us when we chase and still can’t give us a timeline even though the payment was agreed over a month ago.
5/5
TrustpilotFelicity & Emilia were great
Felicity & Emilia were great. 10x better experience than using any other lettings company/agents!!
5/5
GoogleGreat service from Callum at Chancellors, Thatcham. Very informative and professional from start to finish. Would definitely recommend. Glad I made contact with them to let my property. Thank you. Within the last year LAUREN in Thatcham is no helpful and very proffessional she is the a lovely lady to deal withPositiveResponsiveness, Quality, Professionalism
Thank you for leaving us this great review Lisa, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Chancellors's West Berkshire office has 435 reviews across two platforms: 259 on Google, 176 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Chancellors Thatcham is rated 4.6 out of 5 across all 435 reviews, and 4.7 out of 5 on Google from 259 reviews, checked 9 October 2026.
Chancellors Thatcham, 56 The Broadway, Thatcham, RG19 3HP, West Berkshire RG19 3HP.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.