Trusted Agent profile
★★★★★
435 reviews across 2 platforms
56 The Broadway, Thatcham, RG19 3HP, West Berkshire RG19 3HP
Chancellors's West Berkshire office at 56 The Broadway is rated 4.6 out of 5 across 435 reviews on two platforms, including 259 Google reviews rated 4.7. The 176 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the West Berkshire office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent service from Mr. Hazem
Me and my partner were looking for an apartment and were fortunate to find chancellors. Mr. Hazem was extremely kind and helpful. he guided us through out the process, showed us the apartment, and explained everything clearly. We were able to find apartment within a single day.
5/5
TrustpilotMolly excellent customer services actions actioned
We renting a property through Chancellors and Molly Adams has been our go to person to speak to when we required assistance and having issues resolved ASAP, our boiler had issue recently , Molly has resolved this in quick time, Molly has assisted with other minor issues over the period of our rental , Thank you, I would recommend Chancellors & Molly
5/5
TrustpilotGrateful for our property manager.
We have had a really positive experience with Chancellors. We are very grateful for our property manager, Jamie Woodman, who always acts quickly on any requests or issues we present, as well as keeping us updated with the progress of the requests. Thank you Jamie :)
5/5
TrustpilotLuke will go a long way
Luke is a lovely young man, very knowledgeable and came prepared with a couple of issues to the property with certificates, quotes and also answered every question. There was no sense of urgency to rush the viewing. It would be great if all agents were like Luke.
5/5
TrustpilotBrooke ful of professionalism
Brooke was very kind and professional. She was very prompt with any request and happy to help. We would like say thank you for your support and kindness. Brooke you are valuable asset at a Chancellor's Thatcham.
We appreciate you sharing your positive experience! We're so glad to hear that our team member was kind, professional, and helpful. Thank you for your positive feedback.
5/5
TrustpilotGreat service
Aysha was very helpful from the minute go. Any questions that needed answering she knew the answers to the question. Also was very quick to call back on any updates we were waiting on. Great service 😊
We appreciate you taking the time to share your positive experience. We're so pleased to hear that you found the service helpful and the responses quick.
5/5
TrustpilotEasing the daunting process of buying
Kashan was very helpful and thorough, taking me through the unfamiliar process of buying with such clarity and patience, making me feel much more confident about it all.
We appreciate you sharing your positive experience. We're so pleased our team provided such clear and patient guidance during your buying process.
5/5
TrustpilotI cannot fault Maria
I cannot fault Maria; she virtually held my hand through the entire sale process and was a shoulder to lean on when it felt that we were never going to get there! It was so helpful having a key point of contact and I can't thank Maria enough for her help and support! It's also very much appreciated to have someone on hand whenever I had a question.
5/5
TrustpilotTom has been totally professional…
Tom has been totally professional throughout our dealings. He has been most accommodating with viewings. He has provided us with great advice and is extremely helpful.
We're so pleased to hear that our team was professional and accommodating with viewings. We appreciate your positive feedback!
5/5
TrustpilotFrom day one when i enquired about the…
From day one when i enquired about the property, Hanna has been fantastic, quick to respond and on time, even when i was running late she was patient and i believe she is a great negotiator and yes she is energetic
5/5
TrustpilotWe cannot recommend Maedeh highly…
We cannot recommend Maedeh highly enough. We are currently in the process of buying our new home, and with delays and complications surrounding the sale of our existing house and flat, it has been a particularly stressful process.
5/5
TrustpilotAlways have a good experience dealing…
Always have a good experience dealing with Ben. Reliable, informative, professional and gets the task completed. Whether it’s finding suitable tenants, helping with payment complications, advising on tenant complications… Ben is always positive and helpful! Thank you, so appreciated!!
4/5
TrustpilotVery helpful…
Ethan was very professional and friendly. He had great knowledge of the area and was great to speak to.
We're delighted our team member was professional, friendly, and knowledgeable. Thank you for your kind words!
5/5
TrustpilotAn excellent estate agent!
Jay was polite and responsive to our enquiry. He was down to earth and his authentic self which we appreciated. He clearly had developed a good professional relationship with the vendors. He was very clear about the situation with this property and its owners which was helpful. He talked to us knowledgeably about the local housing market. He arrived promptly for our viewing.
5/5
GoogleChancellors Thatcham have been very professional and an absolute pleasure to work with through my sale. Lauren kept in contact regularly and provided me with updates from the moment I made my initial enquiry. Lauren and her team are market experts and there was no question they couldn’t answer. They went above and beyond to make sure I received a great experience. I was also regularly contacted throughout the sale by Briar a sales specialist who ensured I was kept up to date with process. A brilliant experience from a friendly team of professionals who I would 100% recommend working with. Thank you Lauren and team!
Dear Amin, Thank you so much for taking the time to share your positive experience with Chancellors Thatcham. We are thrilled to hear that Lauren and our team provided you with great service throughout the sale and that Briar ensured you were kept up to date with the process. Our commitment to our clients is to always provide exceptional service and we are pleased to hear that we have delivered on this commitment for you. Thank you for recommending us to others looking for real estate agents. Please do not hesitate to reach out to our team if you have any further property needs in the future. Best regards, Chancellors Thatcham Estate Agents
5/5
TrustpilotBrooke was amazing from start to finish…
Brooke was amazing from start to finish - she was very friendly, very responsive and managed to arrange a visit at the only time that worked for us. She also kept us updated and tried to help speeding up the process. Definitely recommend her if you need any help :)
We appreciate you sharing your positive experience! We are so glad to hear that you were pleased with the support you received and that the visit was arranged to suit your needs.
5/5
TrustpilotFantastic Experience with Chancellors So Far
Ben Newman from the Central Lettings Team has been a superstar in dealing with our documents and ensure a positive progression of our tenancy. His level of communication is outstanding, he gave regular updates and made it really clear what the next step would have been. He has taken care of our case with great professionalism and efficiency. He's a great asset to the team.
We're delighted to hear about your positive experience with our team. It's wonderful to know that our colleagues provided outstanding communication and professionalism, ensuring a smooth process. We appreciate you recognizing their dedication and efficiency. Thank you for your kind words!
5/5
TrustpilotMy appreciation of Hannah Rae at Chancellors Estate Agent in Oxfordshire
Hannah Rae has been a kind and efficient senior sales consultant at Chancellors Estate Agents in Oxfordshire who has been able to keep me updated with regular phone calls and messages around viewing arrangements and contractual arrangements.
5/5
GoogleReally happy with this agency, Chancellor, Thatcham! Brooke Shepherd MARLA, the Lettings Manager made the whole process of finding a tenant for my house quick and hassle-free. Everything was handled smoothly, and they found a good tenant much faster than I expected. Great service, highly recommend!
Thank you Cynthia for giving our Chancellors - Thatcham Estate Agents branch this fantastic rating and review. We are delighted that you had such a great experience with us. We will be sure to pass this onto the team for you.
5/5
TrustpilotYou are safe with Chancellors
Chancellors have been very helpful with managing our tenancy. With a special thank you to Maisie Spooner, for being quick and effective with responses and resolving any issues.
We appreciate you taking the time to share your positive experience with our tenancy management services. We are so pleased to hear that our team was quick, effective, and helpful.
5/5
TrustpilotMolly has been a great help
Molly has been a great help, always replies promptly and proactively, 5 stars! :)
We are so glad to hear our team member was a great help!
5/5
TrustpilotHelpful
Evelina was very quick to respond and had the answers to all my questions.
We are so glad to hear we could help. Thank you for your kind words.
5/5
TrustpilotSagarika was incredibly helpful
Sagarika was incredibly helpful, friendly, and kept communication smooth and easy throughout the whole process. Highly recommend!
We appreciate your positive feedback! We are so pleased to hear our team was helpful, friendly, and kept communication smooth.
2/5
TrustpilotThe frustrating experience of dealing…
The frustrating experience of dealing with a tenant who hadn’t paid rent for 4 months and an accounting team who hadn’t chased the debt, contacted the guarantor or provided an account statement during the period. I was most frustrated when calling the area office. However, Rebecca answered my call and listened to my issues, heard my frustration and took the time to agree a course of action. Not only did she accurately outline the situation, advise what steps she would take to gather the information and committed to contacting me with updates. To be called back with an update was most refreshing and unusual having previously left more than 5 messages for a manager and not receiving a call back.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Chancellors's West Berkshire office has 435 reviews across two platforms: 259 on Google, 176 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Chancellors Thatcham is rated 4.6 out of 5 across all 435 reviews, and 4.7 out of 5 on Google from 259 reviews, checked 9 October 2026.
Chancellors Thatcham, 56 The Broadway, Thatcham, RG19 3HP, West Berkshire RG19 3HP.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.