Trusted Agent profile · Wells
★★★★★
291 reviews across 1 platform
7-9 Broad Street, Wells, BA5 2DJ
Palmer Snell's office in Wells, at 7-9 Broad Street, is rated 4.8 out of 5 across 291 reviews on 1 platform, including 291 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of three awards Palmer Snell won in 2026.
The Trusted Agent 2026 results for Palmer Snell, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Wells office, from every platform, shown as written. First names only.
5/5
GoogleCarole and the palmer Snell team delivered an excellent, professional service. Communication was always prompt and efficient. We would thoroughly recommend.
Thank you Sarah for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleExcellent customer service and overall experience. From the initial call to arrange a rental viewing to sorting property key handover, I can’t fault the staff at Palmer Snell. Thomas Tilsley has guided us through the rental process and has always quickly responded to any emails and calls we made. A friendly knowledgeable professional who has really made our move a smooth and happy one. Thank you.
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleOut of all of the agents that worked with me to find a house, Palmer Snell Wells were the most helpful and easiest to work with.
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleAn excellent service from the Wells office , Somerset. for sale of my house in Street. Carole and her staff were always friendly,courteous and efficient. They were supportive throughout the prolonged period necessary with our antiquated legal process. Would unhesitatingly recommend. . . In
Thanks for the wonderful 5* review and recommendation Peter! Best wishes, Lucy, Customer Relations.
5/5
GoogleThank you Carole, Aimee and Katie. It’s been a pleasure dealing with you again.
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleGenerally friendly and knowledgeable but no feedback after a viewing inspite of emailing only to be told after calling by another agent that the property I was interested had gone. Might be a glitch as the other reviews are positive and I …
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through … More
5/5
GoogleOur experience of working with Tom Tilsley at Palmer Snell has been an absolute pleasure. The process of renting our place has been the smoothest one we've ever gone through and nothing was too much trouble for Tom. He always gave us …
Thank you Tessa for your wonderful words and 5*'s! - Best Wishes, Scott @ Customer Care
5/5
GoogleHad great service from Palmer Snell Sales and letting agents in Wells. Excellent help from Maddie! She was great at answering all my questions. Very professional and met all our needs & requests. Would highly recommend her when searching for a property!😃 …
Hi Sam, Wonderful to read such kind comments about our local team! Thank you so much! Scott @Customer Care
4/5
GoogleWe had a nightmare time with a long and frustrating chain but Carole was supportive and efficient throughout the process, and went out of her way to help move things along.
Hi Rebecca, thank you for your kind words. Best regards, Mark
5/5
GoogleHighly recommend Carole Stocker. She was with us through thick and thin, always by ourside and aiding us.
Thank you for your 5* review and kind recommendation! Best wishes, Scott @ Customer Relations
5/5
GoogleGreat estate agents and quick on the ball!! Katy was a great help!! Highly recommend!
Thank you for taking the time to leave us this wonderful 5* review and recommendation. Kind regards, Lucy, Customer Relations
1/5
GoogleBe very warned about renting for Wells Palmer Snell. Stuart and Wendy are very unprefessional. My data was passed on to a supply company with out me knowning and when my partner and myself had to pull out due to my mum becoming very ill (cancer) Wendy shouted down the phone at my partner which is unprefessional. We paied our £500 and we was just offered £50 after a so called meeting that Stuart and Wendy had there "boss" I have warrned friends and family not to use the Wells branch due to this.
Hello Graeme Thank you for leaving this review. I am sorry to hear about your experience. Having spoken to branch we would like to apologise for the misunderstanding regarding the first property you viewed with us and the details of passing your data onto a supply company are clear in the Terms and Conditions of the tenancy agreement. The staff at branch have taken your comments on board and I can assure you that all members are trained to a high professional standard and this has most definitely been noted. We would like to thank you for your feedback in this situation, your feedback is crucial and we will continue to train our staff to the very highest standards. Kind regards, Chris
5/5
GoogleI've received responsive service from the entire team. Katie, in particular, has been incredibly helpful and attentive throughout!
Hi Madeline, Thank you so much for your 5* review! We're thrilled to hear that Katie and the entire team have provided you with responsive and attentive service. Best regards, Lucy, Customer Relations Team
5/5
GoogleWe found all the staff at Palmer Snell in Wells, Somerset, both in sales & lettings, to be very helpful, friendly and approachable indeed. They have provided us with an excellent personal and knowledgeable service regarding all aspects of purchasing and letting a property. We have no hesitation in recommending this office to anyone considering purchasing, selling or letting a property.
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleHave dealt with Palmer Snell Letting team for 5 years now. I have found Adam, Wendy and Thomas a real pleasure to deal with. It was the best decision I made when becoming a Landlord to go with them as the Letting agents. Their help and guidance has been invaluable. Thank you.
Thank you Beverley for taking the time to leave us with your 5* review, it is great to see that our dedicated team went the extra mile for you. Best wishes Emma
5/5
GoogleTom and the team at Palmer Snell, Wells couldn't have been more helpful. Absolutely amazing in tricky circumstances. I can't thank you enough.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleMy partner and i have recently bought a house through Palmer Snell, Wells. We dealt with Carole during the process. She was very helpful and accommodating throughout.
Really lovely to read another 5* review. Your comments will be passed on to the team. Kind regards, Donna.
5/5
GoogleUsed Palmer Snell to find our rental property when relocating back to Somerset. Can't recommend Charlie and the team enough, prompt, professional, always available and friendly!
Wonderful to read that you had a fantastic experience with our local team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Best wishes, Scott
5/5
GoogleJoseph Down is an efficient and effective manager from a welcome personal visit to speedy and prompt contact and a clear understanding of the awful conveyancing process. THANKYOU.
Thank you for your and glowing 5* review of our local Palmer Snell team. I will, of course, make sure your kind words are made known to the team and also their Regional Director. Kind regards, Scott
5/5
GoogleThomas was very good help us a lot everything went like clockwork ta to thomas
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleHave dealt with Palmer Snell Letting team for 5 years now. I have found Adam, Wendy and Thomas a real pleasure to deal with. It was the best decision I made when becoming a Landlord to go with them as the Letting agents. Their help and guidance has been invaluable. Thank you.
Thank you Beverley for taking the time to leave us with your 5* review, it is great to see that our dedicated team went the extra mile for you. Best wishes Emma
5/5
GoogleAbsolutely brilliant from start to finish of renting my new flat! Made everything super simple!
Thank you for taking the time to leave us this amazing 5* review Alex. Kind regards Lucy, Customer Relations.
5/5
GoogleHad a good experience with palmerSnell with broad street, Wells branch. Very professional and helpful.
Thank you for taking the time to leave us this tremendous 5* review Lov. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe are moving to Somerset from Cheshire!! We have registered with all estate agents in the Wells,Cheddar Axbridge area and found Palmer Snell to be the most proactive and professional of them all. It is a pleasure to see there are still some companies who care about what they do and the service they provide. Well done!!
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Palmer Snell's Wells office has 291 reviews across 1 platform: 291 on Google.
Palmer Snell Wells is rated 4.8 out of 5 across all 291 reviews, and 4.8 out of 5 on Google from 291 reviews.
Yes. In The Trusted Agent 2026 awards: Palmer Snell, Wells won Gold; Palmer Snell, TAUNTON won Gold; Palmer Snell, Worle won Gold.
Palmer Snell Wells, 7-9 Broad Street, Wells, BA5 2DJ.
