Trusted Agent profile · Wells
★★★★★
291 reviews across 1 platform
7-9 Broad Street, Wells, BA5 2DJ
Palmer Snell's office in Wells, at 7-9 Broad Street, is rated 4.8 out of 5 across 291 reviews on 1 platform, including 291 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of three awards Palmer Snell won in 2026.
The Trusted Agent 2026 results for Palmer Snell, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Wells office, from every platform, shown as written. First names only.
5/5
GoogleWe would highly recommend Palmer Snell and really appreciate all the hard work done by Wendy and Charlie who quickly secured a tenant for our property. Charlie sent us timely and informative emails and the whole process was completed smoothly and quickly. Thankyou!
Thank you for your brilliant 5* review! It is great to see that you have experienced a wonderful service from our local team. Kind regards, Scott
5/5
GoogleGreat team of people. They were absolutely brilliant from start to finish. They helped me feel comfortable at a very stressful time and I can't recommend them high enough to be honest!
Many thanks for the marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat customer service from the start, since the viewing they arranged for me and throughout the whole process. Thomas, especially, has been very helpful and professional, always keeping us updated on the process. Would definitely recommend their service
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent customer care and service from the Palmer Snell Wells team. Kate in particular is fabulous, nothing is too much trouble and her knowledge and professionalism is 100%!!!
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleEfficient & friendly. Happy with the service.
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleCarol at Palmer Snell was not only professional but extremely approachable. The sale of my property was quick and hassle free. I would have no hesitation in recommending this estate agent. Thank youPositiveResponsiveness, Quality, Professionalism
Thank you for your glowing recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleAdam and Thomas at Palmer Snell Wells have been consistently professional in finding a tenant for my house in Wells. Thoroughly recommended!
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleWendy and staff were very helpful and professional in letting a property in Wells Somerset and took great care, particularly during the pandemic. Have great trust and confidence in their approachPositiveResponsiveness, Quality, Professionalism, Value
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
1/5
GoogleBooked an viewing twice (sales, same property) and nobody turned up on either occasion nor did they answer the phone.. plenty of better agents in and around Wells!
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleThe office was very professional and kept me informed with proceedings along the way. I felt I could call anytime and ask questions. I was really impressed with the service I received and I have no hesitations recommending Palmer Snell.
Many thanks Jade for your amazing 5* review. It gives me great pleasure to read the Palmer Snell team were once again professional and helpful service. Thank you for your recommendation. Best wishes, Lucy.
5/5
GoogleFirst class service from an excellent team , helped my property purchase to go seamlessly . I would thoroughly recommend Palmer Snell in Wells to anybody !!
Thank you for your 5* review and kind recommendation! Best wishes, Scott @ Customer Relations
5/5
GoogleTom at Palmer Snell has been great throughout the letting process. Made everything straight forward and helped with all my queries promptly! Highly recommendedPositiveResponsiveness, Professionalism
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
GoogleI’ve had the best experience with Tom Tilsley at the company. Lots of communication and the best service. I’m very happy and everything has gone so smoothly. Thank you team!PositiveResponsiveness, Quality, Professionalism
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleI have been letting with Palmer Snell Wells for about a year now and it has honestly been the best agency I've ever worked with. To say the staff are friendly is an understatement. Whenever I have had an issue (which isn't often), no matter who I speak to they are always able to help me and I've never had to phone a second time to chase anything up. I would reccommend them to anyone....
5/5
GoogleWe are really impressed with Jean and her team, they are always prepared to go the extra mile and never fail to deliver exceptional customer service
5/5
GoogleVery happy with the service from katy she was very helpful from start to finish Thankyou again so much
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleVery pleased with the customer Service that I received from Thomas at Palmer and snell very helpful always helpful and giving good advice thankyou thomas
Thank you for your superb 5* review and kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleKaty has kept in touch and gone the extra mile in helping me look for a property in a very difficult market for buyers.
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThomas at Palmer Snell has been great throughout the letting process. He helped with all our queries promptly and made everything smooth and easy.
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleI would highly recommend Palmer Snell for their service in the sale of my house. The team communicated well and I always felt that they had my best interests first.
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleVery highly recommended and very helpful in helping us find a house quickly. Thank you especially to Katy, Carole and Richard
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe are Property Developers who have a number of rentals within our portfolio and use Palmer Snell for all of them based in Wells. They take care of everything and we find them very professional .
HI Sara, many thanks for your 5* review. Great that the team at Palmer Snell continue to provide you with a professional service. Best wishes, Tracey.
5/5
GoogleHappy to recommend Palmer Snell (Tom in particular) through whom I have just rented a property. Fast and efficient service with good communication.
Many thanks for the marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAbsolutely brilliant team here😊 Carole couldn't do enough to help us and her colleagues were also superb …
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Palmer Snell's Wells office has 291 reviews across 1 platform: 291 on Google.
Palmer Snell Wells is rated 4.8 out of 5 across all 291 reviews, and 4.8 out of 5 on Google from 291 reviews.
Yes. In The Trusted Agent 2026 awards: Palmer Snell, Wells won Gold; Palmer Snell, TAUNTON won Gold; Palmer Snell, Worle won Gold.
Palmer Snell Wells, 7-9 Broad Street, Wells, BA5 2DJ.
