Every review we hold for the Wellington office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotOur first home buy....horrible
Our first home buy....horrible. Quality is compromised in each and every corner of the building. No soundproofing, tiny tiny rooms, no space on hallways, landings etc. Built a 4 bedroom on the space of a 3 bed house. Literally not thought out house design. Snag list didn’t complete even after 20 months. Never ending issues, squeaky flooring, no finishing at all on the ceiling. Poor customer service...never ending lists...I can’t describe more. Never recommend Bovis.
Bobin · 3 October 2017
★★★★★ 3/5
TrustpilotPlease find below Mr Jago's response.
Please find below Mr Jago's response.In future would Bovis Vestry be kind enough to make it clear to anyone intending to buy a new house that nearby tenants may well have the right to treat what had appeared to be communal land as they chose ?Hi Gerald, The information I’ve been given regarding the area next to Flat 1 is as follows: The original planting scheme set out by the Builders/Landscapers does not need to be adhered to once the buildings are completed. The land owners (Southern Housing in this case) are free to do with the land as they see fit providing it keeps in line with local planning legislation. Going forward with this, I have asked my team to keep the weeds under control and have the area maintained on the fortnightly visits when required. If any landscaping/planting to the area is to be carried out, it is Southern Housings decision to do so and would be in consultation with our residents.Simon Jago Estate Services Manager
Gerald · 29 June 2024
★★★★★ 1/5
TrustpilotBovis installed a new LED street light…
Bovis installed a new LED street light next to my property and it is so bright that it is intrusive and shines into my property and into my house windows.I have been emailing them for over 6 months now and they have now said they can't do anything about it. The contact is customerservice.cotswolds...This is not "Customer Service" its a joke. Based on my experience, I will never buy a Bovis house ever again and actively influence people I know, not to.Shocking service...their rating on Trust pilot is well deserved.
Gavin · 12 June 2024
★★★★★ 1/5
TrustpilotStolen our money
They have not returned our £1000 deposit. We reserved a slot here but were then put off by so many online reviews about Bovis. We cancelled within the 14 day cooling off period and were pressured and called many times to try to change our mind they even tried to say we would only get half back which is illegal. We were eventually told it would back in our account with 5 to 7 working days this has been and gone. Each time I email to ask I get told thay have chased it up. Very quick to take our money and pressure us but so far not got our money back. Shame on you Bovis. I will update if and when we get our money back.
Adam · 25 May 2024
★★★★★ 1/5
TrustpilotTerrible
My experience with Bovis has been terrible. I can only advise others avoid the company. This will avoid stress fo years to come- customer service is horrendous - house build quality is cheap with poor workmanship (thin floors, leaks, snags, creeking stairs and floorboards, poor insulation/soundproofing)- maintenance of surrounding estate is awful (maintenance, broken objects, potholes)Your 2 years warrantee will be spent trying to get Bovis to finish off the houseAvoid
James · 17 April 2018
★★★★★ 1/5
TrustpilotOne star too many
One star too many. Empty promises, lies, Lack of respect and contempt of customers lifestyle. Everything is at Bovis convenience and time. they will say anything to get the sale. Then have a free reign to lie, mislead and avoid customers. I am at a total loss how these people sleep at night. Its not rocket science, some of these fixes are minor, but they are arrogant and obstructive.
Susie · 12 February 2018
★★★★★ 1/5
TrustpilotIf I could give 0 stars then I would
If I could give 0 stars then I would. Whatever you do, do not buy a house from this company if you want any form of straight forward house buying process. The company are pathetic. They are that bad that they have come off social media. I can only assume that is because of the level of complaints that they would have received!We have been on one of their Linden sites for 2 years now and are still having problems with them.
Gareth · 11 March 2024
★★★★★ 5/5
Trustpilot5* to Bovis at Judith Gardens!!
5* to Bovis at Judith Gardens!!! The sales team as well as the site team are amazing, going above and beyond in everything possible. They literally couldn't do anything more to help. Amazing process from start to finish! Big shout out to Joel, Helen, Stuart and Elaine - thank you for helping us with our dream home.
Rachel · 10 November 2021
★★★★★ 5/5
TrustpilotKnowledgeable and experienced
Knowledgeable and experienced. Pleasure to deal with.
Anna · 21 September 2025
Agent replied · 25 September 2025
Hi Anna,
We're glad you found our team knowledgeable and experienced. Thank you for your positive feedback, we appreciate it.
Kind Regards,
Kobi
Bovis Homes
★★★★★ 1/5
TrustpilotCowboys
There not selling their homes cause their cowboys, the entire company is the shambles, from houses, to gardens to roads, to attitudes, to the shi**iest of customer service their all deffo in sync with their not giving a hoot attitude, reuin your personal propertie I.e cars ect with the diabolical roads they balls up and have to rip up near enough on a daily basis the local council won't even adopt the roads yet as they're in a sorry state, houses are not much better either. Best advice is avoid avoid avoid. These also go by the name of linden homes. countryside homes, and countryside partnership.I've put today's date however this has been ongoing since november 2021 and is still ongoing their utterly vulger.
David · 5 February 2024
★★★★★ 5/5
TrustpilotCharlotte Bideford pastures
Reserved a new home here yesterday.
Jon · 22 September 2025
Agent replied · 25 September 2025
Hi Jon Turner,
We're happy to hear that your new home reservation went smoothly! We appreciate your kind words regarding the assistance you received. Thank you for your feedback!
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotReally beautiful homes at Emmer Green…
Really beautiful homes at Emmer Green Drive in Caversham. Had the pleasure of viewing the show home a few weeks ago, the design and layout of the homes were stunning. I haven’t made a decision on buying yet but this development is definitely in the running.
JE · 24 June 2025
★★★★★ 1/5
TrustpilotTerrible customer service seems they…
Terrible customer service seems they don’t get there hands dirty when there are complaints about poor workmanship my driveway floods it was installed with no drainage told me the driveway has been installed with In tolerance tarmac is cracking around manhole cover in the process of taking them to court been quoted an average of £4K to replace a driveway they told me to contact NHBC ? Bovis wake up you are liable for your poor workmanship
Annabelle · 6 March 2024
★★★★★ 1/5
TrustpilotA truly disgusting company to deal…
A truly disgusting company to deal with. All this company can do is to either ignore you or lie to you. Everything is sub standard and fitted by unskilled labour. So far they have built a roof with no insulation, walls with no insulation, windows and doors not to standard. Ground levels too high, the list is endless. Avoid avoid avoid
Happy · 6 March 2020
★★★★★ 5/5
TrustpilotBOVIS HOME
I have just bought and moved into a new build house on Minerva Heights in Chichester, West Sussex. The property is excellent quality 3 bedroomed detached house. The Aftersales support from Bovis has been excellent. I had no major problems with my house. I recommend anyone to buy a Bovis House.
Mike · 30 January 2022
★★★★★ 1/5
TrustpilotSales staff were exceptionally good but…
Sales staff were exceptionally good but all of the problems come when you have completed and are dealing with snagging. We had a extremely good site manager Who was so helpful but they are all controlled by customer services who are awful. Lost track of the times I’ve phoned to be ignored and/or lied to. I’d wouldn’t reccomend to others
Paul · 1 January 2020
★★★★★ 1/5
TrustpilotThe worst customer service we have ever…
The worst customer service we have ever experienced. From our whole kitchen flooding to a leak coming through in the living room and not being fixed for months, our experience with Bovis has been horrendous - do not buy!!
Lizzie · 23 April 2023
★★★★★ 1/5
TrustpilotNot happy
I have been in talks with Bovis for months now regarding the horrific quality of our kitchen. The doors don’t shut properly, a (heavy) drawer front has come off (falling onto my 2 year old daughters head as it did) and it cannot withstand normal family life. It already needs replacing after 1 year and Bovis are not offering an agreeable solution, instead they’re trying to plaster over the problem until our warranty runs out and are trying to gaslight me by not listening to the actual problems when I explain. I would like this sorted asap as we paid a premium price for our property.
Holly · 27 October 2023
★★★★★ 1/5
Trustpilotthe worst builders in the UK
They are the worst builders in the UK. They use very cheap materials for thier new builds. We bought a house within 6months the windows were blown out. We called them to repair it even though there’s a warranty they refused. All home owners on my street have their baths rusted within 3 years of purchasing a new build including mine. They used wrong doors for the whole estate. A real joke. They are horrible!
Audrey · 6 February 2024
★★★★★ 1/5
TrustpilotRun the fleecehold scam - run a mile
Sell properties as "freehold", but employ the fleecehold scam where you have what is effectively leasehold but with "ground maintenance" that you don't receive or poor value. The scam has less legal limits than leasehold too, so its run pretty much as an extortion racket. They have a restriction on the deeds, meaning they can demand whatever they want to allow changes or sale of the property.
Tota · 4 July 2024
★★★★★ 2/5
TrustpilotGranny left stranded
We purchased a new-build two bedroom Bovis Home for my 80 year old mother-in-law in Witney in June 2020. This new estate with over 1000 homes was due to have local shops, community centre, care home, as well as schools and playgrounds. We purchased her Bovis home just across the road from where these shops were to be built, as she has mobility issues. It’s been over 3 years now and whilst there is a small Primary School and a small playground there are no shops or other amenities as promised by the developer. In fact, the huge area allocated for these units is in the middle of the estate and looks like a derelict wasteland, complete with broken fencing and overgrown rubble. No shops, the roads aren’t finished, there’s been no safe crossings put in, there are dead trees and incomplete landscaping everywhere and there isn’t even a postbox!We purchased this property on this estate with the promise that there would be shops and services. This estate has had people living here for over 5 years and nothing has happened and we are so disappointed. We also own a Bloor home on the same estate. I can accept the excuse of building delays due to Covid, but that finished 3 years ago! It seems like the developer have got their money from us, and then just moved on to the next build. It is a nice house, but living far out of a town on an ugly development with no shops is heartbreaking for us as well as granny who needs the local facilities. Plus, it has devalued the properties as well as making it them harder to sell.
Lisa · 4 September 2023
★★★★★ 5/5
TrustpilotI would buy from Bovis again
We bought a new home from Bovis in January 2018. We are very pleased with our home. There were only very tiny issues on first moving in and these were dealt with quickly and well. The site has only recently fully been built, but the workers have always been very courteous. I would buy from Bovis again.
Carolyn · 26 October 2019
★★★★★ 1/5
TrustpilotA total nightmare
A total nightmare. there is not a one thing that is right with our three story house. We have been in for over a year, had to move out already twice just to come back to the house and find out it was treated by contractors with disrespect. the quality of the houses built by Bovis is shockingly bad.
LK · 4 October 2017
★★★★★ 2/5
TrustpilotFive stars for Matt the sales…
Five stars for Matt the sales consultant he did a fantastic job from start to finish he’s honest and genuine. I highly recommend him and would buy again from him.
Andrew · 22 September 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
