Trusted Agent profile · Wellington
★★★★★
431 reviews across 2 platforms
Exeter Road, Rockwell Green, Wellington, TA21 9RL
Linden Homes South West's office in Wellington, at Exeter Road, is rated 2.3 out of 5 across 431 reviews on two platforms, including 13 Google reviews rated 3.2.
Every review we hold for the Wellington office, from every platform, shown as written. First names only.
5/5
TrustpilotReally beautiful homes at Emmer Green…
Really beautiful homes at Emmer Green Drive in Caversham. Had the pleasure of viewing the show home a few weeks ago, the design and layout of the homes were stunning. I haven’t made a decision on buying yet but this development is definitely in the running.
1/5
TrustpilotTerrible customer service seems they…
Terrible customer service seems they don’t get there hands dirty when there are complaints about poor workmanship my driveway floods it was installed with no drainage told me the driveway has been installed with In tolerance tarmac is cracking around manhole cover in the process of taking them to court been quoted an average of £4K to replace a driveway they told me to contact NHBC ? Bovis wake up you are liable for your poor workmanship
1/5
TrustpilotA truly disgusting company to deal…
A truly disgusting company to deal with. All this company can do is to either ignore you or lie to you. Everything is sub standard and fitted by unskilled labour. So far they have built a roof with no insulation, walls with no insulation, windows and doors not to standard. Ground levels too high, the list is endless. Avoid avoid avoid
5/5
TrustpilotBOVIS HOME
I have just bought and moved into a new build house on Minerva Heights in Chichester, West Sussex. The property is excellent quality 3 bedroomed detached house. The Aftersales support from Bovis has been excellent. I had no major problems with my house. I recommend anyone to buy a Bovis House.
1/5
TrustpilotSales staff were exceptionally good but…
Sales staff were exceptionally good but all of the problems come when you have completed and are dealing with snagging. We had a extremely good site manager Who was so helpful but they are all controlled by customer services who are awful. Lost track of the times I’ve phoned to be ignored and/or lied to. I’d wouldn’t reccomend to others
1/5
TrustpilotThe worst customer service we have ever…
The worst customer service we have ever experienced. From our whole kitchen flooding to a leak coming through in the living room and not being fixed for months, our experience with Bovis has been horrendous - do not buy!!
1/5
TrustpilotNot happy
I have been in talks with Bovis for months now regarding the horrific quality of our kitchen. The doors don’t shut properly, a (heavy) drawer front has come off (falling onto my 2 year old daughters head as it did) and it cannot withstand normal family life. It already needs replacing after 1 year and Bovis are not offering an agreeable solution, instead they’re trying to plaster over the problem until our warranty runs out and are trying to gaslight me by not listening to the actual problems when I explain. I would like this sorted asap as we paid a premium price for our property.
1/5
Trustpilotthe worst builders in the UK
They are the worst builders in the UK. They use very cheap materials for thier new builds. We bought a house within 6months the windows were blown out. We called them to repair it even though there’s a warranty they refused. All home owners on my street have their baths rusted within 3 years of purchasing a new build including mine. They used wrong doors for the whole estate. A real joke. They are horrible!
1/5
TrustpilotRun the fleecehold scam - run a mile
Sell properties as "freehold", but employ the fleecehold scam where you have what is effectively leasehold but with "ground maintenance" that you don't receive or poor value. The scam has less legal limits than leasehold too, so its run pretty much as an extortion racket. They have a restriction on the deeds, meaning they can demand whatever they want to allow changes or sale of the property.
2/5
TrustpilotGranny left stranded
We purchased a new-build two bedroom Bovis Home for my 80 year old mother-in-law in Witney in June 2020. This new estate with over 1000 homes was due to have local shops, community centre, care home, as well as schools and playgrounds. We purchased her Bovis home just across the road from where these shops were to be built, as she has mobility issues. It’s been over 3 years now and whilst there is a small Primary School and a small playground there are no shops or other amenities as promised by the developer. In fact, the huge area allocated for these units is in the middle of the estate and looks like a derelict wasteland, complete with broken fencing and overgrown rubble. No shops, the roads aren’t finished, there’s been no safe crossings put in, there are dead trees and incomplete landscaping everywhere and there isn’t even a postbox!We purchased this property on this estate with the promise that there would be shops and services. This estate has had people living here for over 5 years and nothing has happened and we are so disappointed. We also own a Bloor home on the same estate. I can accept the excuse of building delays due to Covid, but that finished 3 years ago! It seems like the developer have got their money from us, and then just moved on to the next build. It is a nice house, but living far out of a town on an ugly development with no shops is heartbreaking for us as well as granny who needs the local facilities. Plus, it has devalued the properties as well as making it them harder to sell.
5/5
TrustpilotI would buy from Bovis again
We bought a new home from Bovis in January 2018. We are very pleased with our home. There were only very tiny issues on first moving in and these were dealt with quickly and well. The site has only recently fully been built, but the workers have always been very courteous. I would buy from Bovis again.
1/5
TrustpilotA total nightmare
A total nightmare. there is not a one thing that is right with our three story house. We have been in for over a year, had to move out already twice just to come back to the house and find out it was treated by contractors with disrespect. the quality of the houses built by Bovis is shockingly bad.
2/5
TrustpilotFive stars for Matt the sales…
Five stars for Matt the sales consultant he did a fantastic job from start to finish he’s honest and genuine. I highly recommend him and would buy again from him.
1/5
TrustpilotWorst experience of my life
Worst experience of my life. Just before the house prices shot up, we were in the process of purchasing a house in radford semele. Our initial sale fell through as the buyer had wanted to move quickly and Dixon’s hadn’t bothered to contact either of us for a month (i’ll get on to them in another review!) It was all okay and we sold again and everything was going ahead smoothly. They wanted us to sign up with the solicitor even though we weren’t in a position to move ahead yet. My partner asked that the sale was confirmed as we didn’t want to be hundreds of pounds out of pocket if they withdrew. They said everything was fine, so he signed up, the surveyor checked out the foundations (because that’s all there was) for our mortgage and the next day they pulled the plug. To say I was f-ing furious is an understatement. I called up and asked what scam they were pulling. The woman said she had a customer she was with and suggested that she put me on loudspeaker so they can know what con artists they’re dealing with. She sheepishly said she would call me back tomorrow and hung up on me. I received no phone call. I received no refund. Make no mistake, Bovis are con-men. Looking at the property we were going to buy, I think we may have been better off out of it - there was a massive excavated hillside right next to our property which blocked the sun by us and was far closer than it seemed on their map, I think that property was going to have a host of problems so whoever gazzumped us (as I’m guessing that’s what happened) good luck. This was 2021 not 2022
1/5
TrustpilotMy partner and I moved to Sherford in…
My partner and I moved to Sherford in June 2022 after purchasing a Bovis home. After 2 months of moving in 2 of the clauses in the transfer were broken and Bovis didn’t care at all. We have a fence on our driveway which isn’t supposed to be there in accordance with the transfer and it restricts us that much we can’t get our baby boy out the car. I have now been chasing the customer care team for the last 7 months and it is now effecting my remortgage. Paul Brodie the customer care manager has said the legal team can’t deal with a covenance due to a response they had. I was supposed to receive a phone call from their director Emma Warden-Nevins and never received that phone call. They created these clauses to protect us when we buy these houses and I feel we have bought this house under false pretences and completely left in the dark. Our house is now struggling to get a remortgage and it has effected the value of the property because the transfers have been broken.
1/5
TrustpilotDon’t trust this company!
This company is completely disorganised. At the beginning it looked perfect. Me and my partner went to visit the house we wanted to purchase and at the first visit they started pushing for a reservation fee. They insisted as much as possible, constantly calling and messaging. We’ve finally decided to make a reservation with no much time to think, only 2 days for 385k house. We paid the reservation fee and we were told that if we changed our minds we would receive half of the reservation fee. We did change our minds but when we went to receive the money back, they basically disappeared. I’m waiting for my payment for more than a month now, I’ve chased by email and phone, they told me many times that the money would be with me in the next couple of days. Still nothing. DON’T DO BUSINESS WITH THIS COMPANY, you’ll be disappointed and waste your money. I’m relieved we didn’t buy a house with them. Once they get your money they don’t care about your or your requests.
1/5
TrustpilotBEWARE!
BEWARE!! Massively overpriced and poor quality housing and really really poor service after purchase. You'll notice that the developers periodically put the prices up of the whole development, therefore artificially inflating housepricing overall. Advice for future buys:- Go way below the asking price. I got mine for £30k under the asking price (£360k instead of £390k) and to be honest I should have gone lower another £20k lower.- Don't listen to the nonsense and heartless pressure the sales team put you under. They are working to get their bonuses! I recommend saying that everytime they threaten to pull out you'll lower your offer by a couple of grand! And definitely drop your bid last minute. They are desperate to off-load stock for cashflow!- Don't sign off the initial faults list for a long time. They will pressure you to do this but don't. Once you sign it off, you can technically still get things fixed but it basically doesn't happen. We were given a weird vent with flaps which we didn't ask for, instead of the normal once, and it woke our two-year-old daughter up every time it was windy and they didn't fix it for three months. It took a lot of chasing from me and caused a lot of stress.- Bear in mind that Bovis couldn't care less about the quality of their product and service but are trying to rip you off as much as possible.- Be prepared for lots of things to break not long into living there and, once the two period period is up, for the costs to start adding up.
1/5
TrustpilotDreadful company
Hard to put into words the experience we’ve had with Bovis. To cut a long story short, they pulled out of our part exchange after almost 6 months and on day we were due to exchange contracts. They didn’t even communicate with us and threatened to hold our deposit. We lost hundreds of pounds in solicitor fees and they lied to us time and time again. Cannot suggest more that you avoid this company.
1/5
TrustpilotBuying a Bovis home.
Hi. We recently wanted to buy a New Bovis Home from the Gateway in Bexhill East Sussex. We had a buyer for our home we paid a deposit of £500 to secure our new home at Bovis. Unfortunately our buyer pulled out, not unusual in these times we advised Bovis that we were still interested and wanted our New home. We were still several months away from the new house being ready. Bovis advised us that they could not wait for us to get a new buyer, not only did we lose the opportunity to buy our new house but we also lost half the deposit (£250). We have noticed that our new house is still not built and this is 4 months since we were told it could not be saved for us. Also we have noticed several other properties are up for sale on this Bovis site and have been for sometime. We have also noticed that Bovis property prices have not reduced in line with the changing market. To me it’s not a surprise that Bovis are not selling houses if they turn away potential buyers. If Bovis pulled out of this agreement why should I lose out.
1/5
Trustpilotbovis are hard work to get them to…
bovis are hard work to get them to repair anythingm in warranty and outside of warranty. i had a leak which was only 1 year out of my warranty and had a independent plumber come to fix it as an emergency, he showed me the issue and wrote me a report. the issue was a pipe was fitted incorrectly. i made a complaint with bovis and their excuse for not repairing my home was that my independent plumber was slandering them off and they put it down to industry slander. I now have to take them to court to get my house repair. if they can worm their way out of not repairing your home they will do just that and it will be at your expense. very poor customer service!
5/5
TrustpilotFirst house with Bovis home
I bought a house from Bovis home at Emmbrook Place and recently handed over from the builder right on the schedule. Regarding the customer services from the construction team, I would like to compliment their working attitude and devotion to help us in every aspect to make the house better. Among the team, the site manager Mr. Richard and deputy site manager Mr. Danny and Mr. Sean are in particular professional, helpful and responsive members of the team. I really feel lucky to have their excellent customer services and assistance for making my first house in UK better.
1/5
GoogleMessed me around now end. Put in an offer, then they bumped up the price. Whilst arranging finance, they put the house on Rightmove. Duplicitous and underhand. DO NOT BUY A HOUSE from these people.
2/5
Trustpilot5* builder...I don't think so
They only care about getting your money & the commission for the sales team. The homeowner then has to fight tooth and nail to get issues resolved. The customer services department is a farce. However, I have been lucky that my snags were not major issues but it is the time frame - and what another reviewer said was that people leave - all of a sudden (mmm) and I find myself having to explain all over again -argh... what a joke. A 5* builder, indeed - not
1/5
TrustpilotAbsolute dogsh*t
Absolute dogsh*t. 12 month old apartment bought from them, had a water leak from above the flat in non accessible area. Caused internal damage, eventually came and fixed the leak but have not carried out the repair works to the interior damage. They now do not respond or call back after telling me they are waiting supplies for six months.Currently having to organize the repair myself and claim back costs through court.I would never buy a hoke from Bovis again.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
