Linden Homes South West reviews

★★★★★ 1/5

Trustpilot

AWFULLY POOR QUALITY HOMES

Decided to rent a Bovis new build ex showhome.All I can say is... thank god I didn’t buy one!!The build quality of this place is beyond awful.I’ve lived in flats, terraced houses, multi occupant houses and all kinds of places throughout my life. I’m well travelled and have slept in tents in the middle of the jungle... so I’m far from being the precious, fussy kind!However... living in this house that I pay £1600pcm for is one of the worst experiences I’ve ever had. Firstly, I might as well live with the neighbours because I can hear their toilet habits, every footstep, every conversation, the dog barking... you name it. The cheap floors are shared across multiple houses so simple footsteps end up sounded like all day long drum and bass sessions. There is next to NO sound insulation and joists are shared too.I have no objection to hearing neighbours occasionally but this is RIDICULOUS... On top of that, the boiler and shower systems are the cheapest they could find. Having a hot bath or a decent shower is almost impossible. Everything breaks or doesn’t work including gas hobs, electrical wiring, doors, locks. It’s just cheap, flimsy crap with zero love or attention to detail involved in anything.And these con artists have the audacity to charge £400k plus for this little box with walls made from plaster of Paris. The UK housing market is absolutely destroyed and is playing a big part in destroying our country. Companies like Bovis are simply profiting from the desperation for housing and building soulless, poor quality piles of trash that will negatively effect the wellbeing of the occupant... because... well... they can get away with it!We’re not spending a few quid on second hand TV meant to last a few years... this is usually the biggest life investment someone will make and saps the majority of their life’s hard earned money whether buying or renting.When will the government step in on this?Enough is enough.

Wendy · 16 February 2021

★★★★★ 1/5

Trustpilot

Refused as a buyer with no explanation and no right of reply

Refused as a buyer with no explanation and no right of reply.

Ahmet · 23 September 2026

★★★★★ 1/5

Trustpilot

Bovis and Plumbing - or lack of!!!

I recently purchased a Bovis house which was built around 2002. Just one elderly couple that had lived here before me. The boiler was the original so I had it replaced as it wasn't working well. That was the beginning of everything going horribly wrong. Pipe connectors started popping and leaks appearing everywhere. My plumber was shocked at the bad workmanship and how cheap, inadequate connectors had been used. I only moved in two months ago and already he has had to replace around 6, each one creating nasty leaks leaving stains all over ceilings, walls etc. The worst scenario was last night when what I thought was dreadful rain outside turned out to be flood water pouring through the ceiling in the living room and cloakroom. Dashed down to find myself in 2ins of water in the hallway, kitchen and sodden carpet in the living room. Yet again another connector had burst!! As a recently widowed lady in her 60s this has not been a good start to my new home! I am terrified of going to bed, or coming in if I've been out in case there is another leak. Speaking to some of the neighbours here, it seems that they have had similar scenarios over the last 18 years. One gentleman and his wife had only been living here for two weeks after it was built and Bovis had to put them up in a hotel due to burst pipes in their new house!! This is completely and utterly disgraceful and I fail to see how a company like this is allowed to get away with such shocking and disgusting treatment of the general public for whom they are very grateful for all the money they take off them!!! Surely this should not be allowed to continue?? All the reviews I have read on here, the majority of them seem to feel the same way that I do. Time they should be made accountable!!! Doesn't matter what the age of the property is, if they were built properly there shouldn't be these awful problems. Also saying these disgusting problems aren't just to their new builds - buyers beware!!

Jayne · 2 February 2021

★★★★★ 5/5

Trustpilot

Fantastic Experience

Our experience with Bovis has been nothing but positive from start to finish. Having moved from another new build property the difference in build quality and customer service really is night and day! Since completing the on site staff have been excellent, snags were checked within a week and resolved quickly, help is always on hand and builders are very friendly, always saying hi, have smiles on their faces and take a genuine interest in our lives. I wanted to say a special thanks to Scott the deputy general manager at Honeyvale Gardens. Every member of staff we experienced along the way has been fantastic, but Scott really goes above and beyond, he could not do enough for us and has turned our experience from a good one to great one. He is a huge credit to Bovis.I would absolutely recommend Bovis to anybody looking for a new house. We are over the moon with ours and the service we received along the way.

Sam · 9 December 2020

★★★★★ 5/5

Trustpilot

AMAZING experience at the Willowdene development in Bristol

I am shocked at the amount of bad reviews on here because our experience with Bovis has been nothing short of perfect from start to finish. Since completing, the customer care we have received has been 10/10. The site managers are always knocking on the door to check we’re ok and settled and Chris, the assistant site manager for our site, made sure we were booked in for a snag walk around straight away so that we can highlight anything we’ve noticed since living here. Snags we have noticed so far have been extremely minimal and the overall finish of the property is to an extremely high standard. Our site is the one on Charlton Hayes, Bristol in the willowdene part of the development and I can honestly hand on heart recommend a bovis home here to anyone who wants to buy top quality new build, with excellent aftercare and customer service throughout. Our completion day was excellent, smooth as anything and that’s all thanks to the site team here (Big shout out to Colin, Martin, Carole, Chris & Ash!) People are always so quick to come to sites like trust pilot and write bad reviews but I wanted to come here to give an honest account of how amazing our experience with Bovis has been. We are THRILLED with our new home and cannot thank them enough. :)

Ellen · 1 December 2020

★★★★★ 1/5

Trustpilot

Would of left a minus score if I could

Would of left a minus score if I could, Company is a massive joke!!!! Rush the sale and get you in then, take the absolute mick!! 5 attempts at squeaking floorboards and still not done. Wonky floor tiles to the point a sort won’t open. Owen from vistry southeast’s answer was cut the bottom of the door off. But all our doors have had the bottoms cut out with a bread knife by the looks of it. The quality of the build and repair work would only just pass a gcse exam!!! Been in a year now and still no where forward. Insulation balls came out all over the place and never been redone. Fuming with this absolute shower of a company!! Save your money and avoid!!!!

Matt · 28 October 2020

★★★★★ 5/5

Trustpilot

Amazing homes

We’ve been in our new “Aspen” home now for almost three months and are completely in love with it. There were a few hiccups from the Bovis sales team but these were minor when you consider they were trying to work during an unprecedented global pandemic. The site manager at Cam is outstanding and watching other houses being built around us with care and consideration is great. Buying our Bovis home is one of the best decisions we have ever made. We have only had 4 snags, all minor and all dealt with promptly and professionally.

Charlie · 23 October 2020

★★★★★ 1/5

Trustpilot

Another bad review...

Just to add yet another poor score to what would seem a joke of a company, I feel the need to add our experience to save others. Two weeks ago we moved in to our new Bovis home & everyday we have had contractors in to fix a ‘problem’. Water coming through spot lights in kitchen from bathroom, leaking toilets, leaking boiler, issues with appliances, issues with hot water which has been discovered as faulty pipe work where a Plumber had installed the wrong type of pipes into the wrong connections of the boiler so hot was in the cold & visa versa. Honestly the list would take me a day to write. So, with all the comings & goings which has completely ruined our experience of moving in, let a lone put me at risk due to being shielded because of COVID 19. I finally broke down today in tears & let the arrogant man who calls himself an Area Build Manager get the better of me.Id like to say that everyone excluding him, has been polite, courteous, apologetic & understanding. The Site Manager has been incredibly helpful & is a credit to Bovis as are some of the contractors we have met. However the Area Build Manager would do a lot to learn some basic customer service skills, empathy being one. Not just fob us off with attitude behind it. He believes Bovis is on the up & the ‘bad’ reviews are history. Clearly he is either in denial or oblivious, maybe both! Majority of the residents on our estate have had issues & most still on going. Sadly for us we were naive to the whole new build process & our dream has become a nightmare. I feel worried about what other issues are yet to arise & have no trust or faith in that we have had them all.To be fobbed off & told its because the house hasn't been lived in yet is a cop out. The issues are not cracked walls or a switch that doesn't work, these are issues due to poor build work which were here from the start! We will NEVER buy from Bovis again or recommend them & will do major research into a developer before deciding if we could ever buy from new again. Clearly Bovis’s priority is not customer retention, its more of a one in one out kind of policy which in this climate cannot be sustainable. My advice to anyone buying Bovis is to throughly test & check everything before you move in. Visit as often as you can. Check water related items, fill the bath, check the showers & toilets all work without faults or leaks. Check lighting, doors open, windows open etc etc.Or just don't buy Bovis & go with a more reputable company who respects their customers who are spending a small fortune on their houses! We still have ongoing issues & when I look around what should have been our perfect home I see nothing but a nightmare.

Linzi · 14 July 2020

★★★★★ 1/5

Trustpilot

close them for good

This is an organisation we would all (except the fat cat Directors) benefit from closing for good. Their Regional Build Director in our area is one of the most arrogant people I have ever met - and the quality of workmanship is poor under his remit. Pooling driveways built on way too much sand, bendy gutters, awful design, scratched windows, poor build supervision, wrong heating valves, airbricks at wrong height, a ‘take-it-or-leave-it’ attitude to service - and that is just what you can see. Even more scary is what is hidden behind walls, refusal to share specifications and the huge use of uncontrolled sub-contractors. I have bought 5 new houses over the years and the most issues have certainly been had with a Bovis home, 3 times the price of any other. Trouble is, people still buy from them even though they admit they are awful.

Passionateaboutservice · 11 April 2020

★★★★★ 1/5

Trustpilot

Deliberately fit faulty items and bodge up the work when you are in!!!! Avoid avoid avoid!!!!

Since moving in to our property in September 2017 we have had nothing but problems regarding several issues.We are due to be having our 3rd front door installed (yes 2 they have put in already are faulty and warped).We were told by another neighbour in the street that the subcontractors who installed the first set of doors advised Bovis that several of the doors were warped and were told to ‘get on and fit them’. They would not disclose which other neighbour had a faulty door and funnily enough it was us.Another door was installed and we notified them immediately that the door did not sit right to the frame and we could in fact see daylight through the front door. This was discussed in April 2019 and it has only been confirmed now that it will be fitted early next year (still awaiting confirmed date). We have had to fight the aftercare team to get a replacement. 2 full days and 2 half days I have had to take out of my work holiday entitlement because they have simply tried bodging the job to try and get it to work claiming it was the lock which we knew it wasn’t. Again, the company don’t seem to care about the implications this has on the customer and what the customer misses out on because they cannot get things right without requesting you be available for many inspections.Our front porch has been peeling ever since we have moved in and despite several emails and chasers we are no further forward with getting this sorted and not even had an acknowledgement that someone will sort this. Again, trying to bodge the work by painting over plastic and expecting it to work, only to start peeling again a few months later.Damp in the bathroom which took 3 visits for them to come out and rectify. Guess what, again more time taken off of work to be available for this. Fan clearly not adequate to clear moisture from the ensuite is the reason for this issue but they point blank refuse to replace this fan to the same one fitted in the main bathroom and say ‘open windows’. I have had an independent damp expert advise me that opening windows in the colder months will simply make the issue worse as will add moisture to the room (we will wait and see if the issue will resurface).Now Bovis have finished building and selling at the site it would seem that they do not care with trying to get issues sorted.You would not buy a brand new car and expect to be taking this in to the garage 5 or 6 times to bodge work up so I do not see why they think it is acceptable to do this on many peoples biggest purchase of their life.I would be certain to never recommend Bovis to anyone I know and will be sure to attend new development sites over the coming weeks to ensure people considering purchasing from them are aware of the terrible service that is to be received.

Steve · 17 December 2019

★★★★★ 1/5

Trustpilot

December is Bovis year end based on previous years the house will be rushed and of poor quality.

December is Bovis year end, this is when bovis complete most of their houses to achieve the numbers and profit for the stock exchange and share holders, more so than at any other time Bovis quality has in the past year's dropped in this period , as their only interest is getting the house to a point where it can be handed over what ever the issue that is left, this situation has been acknowledged by Bovis previously, which is easy to admit, but has ultimately left thousands of purchasers with years of upset and torment. I would advise that nobody accepts a house purchase at year end, it will be rushed and of poor quality based on all previous years, the sites will be muddy and with out street lighting, and of poor quality not the best result when you have committed your life to pay off the purchase. With the slow down of the housing market and the current uncertainty of the housing market, if you do not have to purchase now it may prove prudent to consider what may happen to house prices, from 2007 to 2009 the last down turn in the housing market, Bovis discounted their house prices by 45 percent, as a result individuals that had spent 400k on a house found their neighbours had paid a little over 200k for the same house less than 2 years later. The reviews that individuals have posted are correct and possibly some what reserved and indicate a small snap shot of the problems that trusting purchasers have been left by Bovis, Bovis will push hard for completions and promise that all aspects of the house will be completed in their entirety, which is not correct as purchasers have found to their detriment and once the house purchase has completed and Bovis staff have received their bonuses, bovis staff immediately go quiet when you raise any issues. For trusting year end purchasers you will find that your completion dates moved forwards to grab the money as soon as possible, therefore reducing the build quality as the house will be rushed, purchasers please be aware.

Rebecca · 22 September 2019

★★★★★ 1/5

Trustpilot

I have been living in a Bovis built…

I have been living in a Bovis built home that is about 4 years old. Instead of advertising as a "luxury" home it should have been marketed as "bare bone minimum required by law."I can think of about 5 things that are simply broken. Light, fixtures, appliances, ventilation, flooring, kitchen cabinet doors, toilet installed too close to heated towel rack. Other things are just the cheapest quality. Worst quality kitchen and tile...by that I mean cheapest. Kitchen cabinet doors are not soft close....I mean even Ikea does that. Cabinet doors are starting to delaminate near the bottoms for no reason. Counter top is cheap laminate.No Doorbell or porch light!!! Is this a self-build? A tiny patio, that will barely fit one outdoor recliner. I mean come...I few pavers are not that expensive. No electric garage door opener.Tile is the absolute cheapest. They just cut corners wherever possible and take advantage of new buyers. HIRE SOMEONE TO DO YOUR SNAGGING for you close on the home.

JAMISON · 14 July 2019

★★★★★ 1/5

Trustpilot

Absolutely terrible company

Absolutely terrible company, purchased my property December 2016 and still have many issues, not forgetting my living room was flooded from the ensuite, 16 window panes replaced due to all damaged, over 2 years to have a garden and official boundary. Walls linked to ceilings due to tape not plasterboard, 2 garage doors, replaced with arguments the cooker, hob, fridge and freezer due to the screws being rounded off paint missing and all joints rusting. No soundproofing in internal walls which had to have all walls cut out to install. Big gaps in almost every room over the thickness of a £1 coin. Not forgetting the amount of time with phonecalls, emails and I would not like to know how many appointments was not attended. Greg Fitzgerald is an absolute waste, I now have my local MP fighting my corner along with an independent home snag company 😡

Paul · 16 June 2019

★★★★★ 5/5

Trustpilot

Very friendly sales person

Very friendly sales person. Quality of service throughout the process was good.

Harry · 18 December 2025

★★★★★ 1/5

Trustpilot

Never again!

One star represents the Bovis experience most accurately for us. We are now 2 years and 5 months in and our list of snags have barely been addresses. A weekly call to the customer care department has only caused frustration with very little response in terms of actually getting any workmen round. We have always been polite in all communication, as we would expect back, but even this gets us nowhere. Internal sound insulation a major issue. Bouncing floors with everything rattling as we walk across rooms. Broken tiles on walls and floors of bathroom and en-suite. Badly fitted patio doors. Surely we should have been advised by our solicitor to withhold some money until everything has been completed? Well actually no as Bovis insist we use their recommended Solicitor!!! Never never again!

Catherine · 25 April 2019

★★★★★ 4/5

Trustpilot

Having bought a brand new home for the…

Having bought a brand new home for the first time, all other homes have been previously loved, we were sceptical and have seen mostly negative reviews about most of the of the big builders.Bovis were excellent with their sales service, they offered great incentives which were too good to turn down to be honest. Yeah we’ve had a few snags with the house but Bovis are pretty proactive in putting them right, just don’t rely on the on site build team as they just aren’t interested, you need to go through Customer Services to get things done.Things still aren’t perfect but we got a great house for a great price and we have a real friendly community feel on the development It’s a shame somany have poor experiences but I wanted to share our experience too

RICH · 4 April 2019

★★★★★ 4/5

Trustpilot

So far so good with Bovis

3 months into our new home in Aston Brook and I am pleased to say that so far our experience with Bovis has been very positive.I was apprehensive about buying from Bovis after discovering all of the upsetting issues other buyers have experienced, but we were reassured by the sales team - Kelly, Denise and Laura and Graham (who were all wonderful and on hand to answer my many, many questions!) - that the site team are pulling out all the stops to make sure the development is to a high standard.The house was ready for when we requested it. There was an issue with the cleaning company and they didn't carry out work to standard for us getting the keys, but we were reassured that once we had finished moving in and completed laying our flooring, then the house would be given another deep clean to make up for being let down initially. I was happy with that as we made a bit of a mess, so what seemed disappointing initially, actually worked out very well.We hired a professional snagger to assess the property. I think he identified no more than 150, mainly minor, snags (which he said was average). He also commented that all in all it is a well built house and one of the better ones he has seen, which we obviously took a lot of comfort in.Neil, the assistant site manager, has been brilliant at sorting out all of the snags. He checked in with us frequently and all snags were completed before Christmas with minimal disruption.I really can't complain about our experience with Bovis. We have now been passed over to onsite customer care, so time will tell if we continue to receive a high standard of service should a problem arise.We love our new home, so thanks to all the team who have made our experience in buying our first home a happy and positive one.

Victoria · 23 January 2019

★★★★★ 1/5

Trustpilot

Pretty much the same issues as all the…

Pretty much the same issues as all the other bad reviews on here. When reporting plumbing issue when first moved in, was accused by sales staff of having a bad attitude. Had many problems with my house, the snags don't really bother me but the sink and bath blocks all the time with what looks like sewage. My boiler broke down this morning so don't have heating or hot water. Reported to Bovis, told they would sort out but still (23 hours later) I haven't heard anything. Just feel totally gutted and feel like crying. I'll keep going until it gets sorted or until it kills me ! Thanks Bovis.

Kirsty · 17 November 2018

★★★★★ 4/5

Trustpilot

Follow up my enquiry fast and prudent

CHUNG · 15 September 2026

★★★★★ 5/5

Trustpilot

FLAWLESS

My partner and I have had the most incredible experience with Bovis in Brockworth, Gloucester. From the sales and advice team to the site managers, it has been the most flawless experience we could have ever hoped for. The house had very minimal snags, and anything that was noticed was dealt with very quickly and with such ease. We truly could not be happier and are extremely grateful to Colin in sales and Matt on site who have made us feel so valued - no amount of effort was ever too much for them and we are beaming with joy and gratitude as a result. Thank you Bovis!

Shannon · 19 October 2018

★★★★★ 1/5

Trustpilot

Another honest and truthful BAD review

We agree with every bad review on here. Bovis are not loyal to their customers but are disrespectful and solely look after their rich investors and CEO. We have been at the Moreteyne site for two years. For two winters the front of the house internally has been around 5 degrees Celsius and we had to bath our 7 month old baby in her bedroom at the back of the house due to the house bathroom being so cold. Bovis have washed their hands of the insulation issue even though thermal imaging shows clear cold spots due to the insufficient gaps in the insulation. Customer service is terrible, the manager and CEO are spineless the whole company requires a Government investigation by a select committee. Why is it fair to pay for a house not fit for purpose and company not fit to build Lego. By the way three major water leaks two of which we had to live in without flooring and plastering and painting work being done as Bovis refused to pay for alternative accommodation.

Chris · 20 May 2018

★★★★★ 1/5

Trustpilot

Avoid at all costs. Could be the worst decision of your life.

My Bovis Home is full of a shocking number of defects and building regulation fails. These affect every corner of the building. There is something culturally rotten about a company that repeatedly builds in this careless, low quality way. The business model is minimal QA and leave the customer to fight to rectify faults. I have the common Bovis faults: creaking and cracking floors, poor brickwork, cold and draughty, no sound insulation, water logged garden, leaking guttering - literally tens of faults. The NHBC guarantee is also worthless as they've somehow got out of rectifying every fault I've told them about. They have just a 2 star rating from the HBF survey which is the lowest of any housebuilder. Read the reviews on here and look at the many media reports. A home is an important thing in your life and your biggest investment. Do not risk this by buying a Bovis Home.

Suzanne · 22 December 2017

★★★★★ 1/5

Trustpilot

Inaccurate Sustainability Policy

Inaccurate Sustainability Policy - Shockingly bad companyVistry/Linden/ Counrtyside/Bovis whoever you are - If it were possible to give you zero stars I would.Your Sustainability Policy states:We will place people and communities at the heartof our decision-making process and build sustainablecommunities that last and flourish. To ensure thateveryone’s needs remain central, we follow theVistry “Building Communities” approach, frommaster-planning and design, through to buildingand aftercare, working closely with communities andstakeholders throughout the development journey.To achieve this, we will carry out placemaking focused engagement with local communities and localcouncils and develop an approach to post occupancyevaluation to ensure a cycle of continual learningTo safeguard nature, we will work towards ensuringbiodiversity action plans are in place on all projectsand maintain relationships with Conservationorganisations..Focused engagement with local communities - what a joke. We, the residents of Glen Parva has asked for your attention to our concerns over the last few months whilst you construct a site of 165 homes on a previous landfill site. We have repeatedly asked for analysis of the dust that coats our homes, our cars and our children's lungs ! we want to know what is in it because we know what is in the ground below your site and what is being released into the air because of the work you are currently undertaking. Why won't you meet with us to discuss these concerns - where is your promised 'focused engagement with local communities' ? What an absolute shower of reckless constructors you are; and judging by the reviews on here, there won't be any aftercare for the poor souls that buy these properties, once ready for sale...Absolutely shocking - DO NOT BUY THEM

Lisa · 21 September 2024

★★★★★ 5/5

Trustpilot

Excellent warm welcome

Very friendly and helpful greeting and very accommodating considering we turned up late on a Saturday. Would recommend.

Tom · 1 June 2026