Trusted Agent profile
★★★★★
420 reviews across 2 platforms
Exeter Road, Rockwell Green, Wellington TA21 9RL
Linden Homes South West's Wellington office at Exeter Road is rated 2.2 out of 5 across 420 reviews on two platforms, including 13 Google reviews rated 3.2. The 407 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Wellington office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent service by Dan and the…
Excellent service by Dan and the service team
Hi Phillip, We're delighted to hear that Dan and our service team provided you with an excellent experience. We appreciate your kind words and will make sure they are passed on! Kind Regards, Kobi Bovis Homes
5/5
TrustpilotWe had viewing of the property and I…
We had viewing of the property and I would really loved the way Mr.Rod handled it.He literally nailed it with his customer relation skills and it was great to meet him.He was so pleasant through out the appointed and I would definitely recommend him if some one is looking to buy a home.Thank you so much
5/5
TrustpilotWould definitely buy Bovis/Vistry Again
We bought our home in October 2022and can’t quite believe some of the reviews. We reserved in May had the most amazing point of contact Flip who guided us through step by step she was even brilliant after we completed. Marius our site manager whilst he was still here was incredibly good at getting our snagging sorted for us, we had relatively few issues (most were decorative) and was all signed off by Christmas. Before we moved in we had an independent snagger (a must for any new build purchase) he told us it was well built but the decor on the top floor was rushed- this was all addressed as part of snagging. I have had to speak with the customer service team about a couple of bits and so far they have been very good shout out especially to Charlie and Toni. Both have been very customer driven which is refreshing, especially Toni who kept me updated regularly and showed great empathy- really impressed! Based on our experience so far I would definitely buy Bovis/Vistry again!
5/5
TrustpilotBuying a new home
Moving homes is a really stressful experience, Bovis have thought through all the processes that one has to go through and thoroughly documented every step. Thus, helped by really great sales consultants, you are taken through each step and the quality of the build process and the way everything is managed gives a real confidence that you are buying a great new home. Altogether a system that helps you every step of the way.
5/5
TrustpilotVery helpful and great home…
Very helpful and great home presentation.
Hi Elizabeth, We're happy to hear that our team were helpful and that you found our homes well presented. We appreciate your kind words. Kind Regards, Kobi Bovis Homes
1/5
TrustpilotBuying a first home through bovis
Buying a first home through bovis, is by far the worst thing we are doing as a family. 19months of push backs and still not in our home. They are bone idle builders that do not know if homes have been certified to live in. Never again would I use this sorry excuse of a company
5/5
TrustpilotGreat customer service from your…
Great customer service from your representative.
Hi Jay, We are pleased to hear that you received great customer service. We appreciate your kind words. Kind Regards, Kobi Bovis Homes
1/5
TrustpilotSwamped with junk mail about this dodgy…
Swamped with junk mail about this dodgy company...no way of blocking or unsubscribing.. I never subscribed to this company in the first place.
Hi Martin, We’re really sorry to hear about your experience and understand how frustrating unwanted emails can be. We want to reassure you that we do not send communications without consent, and we take concerns like this seriously. Every email we send includes an unsubscribe link at the bottom, which allows you to opt out quickly and easily from any future correspondence. We have also requested further information and will investigate this on our end to understand how your details may have been added and review this fully. Kind Regards, Kobi Bovis Homes
1/5
TrustpilotBuilt in water features!
If I could leave 0 stars I would!
Hi Josh, Thank you for taking the time to share your feedback. We appreciate how frustrating it can be when issues within your home require ongoing attention, particularly when you feel the level of service has not matched your expectations. We did reach out to request further details so that we could investigate the concerns you've raised, however we have not received a response. We remain keen to understand more and encourage you to contact our Customer Service team so we can look into the matters raised and review how best to assist. Kind Regards, Kobi Bovis Homes
1/5
TrustpilotVery bad with poor customer service
Hi Lara, We're sorry to hear about your negative experience with our customer service. If there's any more detailed feedback that you can provide, we can pass that on to the team and investigate further. We are committed to improving and appreciate you taking the time to raise your concerns. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotWhat great service, support, and professionalism
Just taken position of a new Bovis home in Spring Vale, Knaresborough, North Yorkshire. Nothing but praise for the sales team, particularly Jess and site manager and his great crew who have all welcomed me and bent over backwards to provide a high level of customer service. My Home Survey report was extremely complimentary of the build quality and finish. Everything from the décor, appliances and cleanliness of house and garden preparation were outstanding. Yes, naturally there is a snagging list as you would expect for a new house, but nothing major and the site team have already started putting issues right. A lovely well designed and built home with the Yorkshire stone feel to the outside, but modern and high spec interior. I would highly recommend Bovis, especially in Knaresborough in a fantastic part of the country.
5/5
TrustpilotHollin Bank
When entering Hollin Bank we were very impressed by the location of the site and the presentation of the properties.
Hi Sam, We're so glad you were impressed by the location and presentation of our properties. It's wonderful to hear our team member made your experience pleasurable and was knowledgeable. Thank you for your positive feedback! Kind Regards, Kobi Bovis Homes
5/5
TrustpilotVery informative and relaxed not pushy
Hi Ian, We're happy to hear that our approach was informative and relaxed for you. We appreciate your positive feedback! Kind Regards, Kobi Bovis Homes
5/5
TrustpilotHad a lovely experience with bovis…
Had a lovely experience with bovis homes in ramsey, start to finish was great , communication was spot on , ami was so helpful and helped our move run smoothly, John the builder done everything asked of him and more, 5stars all round , thank you
Hi Lorna Carey, We're happy to hear that your experience in Ramsey was great from start to finish. We appreciate your positive feedback regarding our communication and assistance with your move. Thank you for your 5-star rating! Kind Regards, Kobi Bovis Homes
1/5
TrustpilotHuge mess, low quality home, water from upstairs bathroom leaking through ceiling near front door and toilet now leaking to kitchen
Paid deposit in March 2024, We patiently waited for our home, enduring multiple delays that pushed our completion date from November 2024 to June 2025. We even agreed to move completion date by an additional week at the last minute well past the contract stop date, and what we got was such a big mess. We had to pay for a professional snagger as we noticed multiple issues as soon as we got keys. 200 plus items found by a professional snagger with items like bathroom exhaust fan not connected to roof, roof tiles about to fall off, bowed walls, floors unlevelled, misaligned kitchen cabinets, half finished utility room , the list goes on. Once we started living in the house , first day after taking a shower , water was coming through ground stairs ceiling, right in front of front door . Started using other bathroom and toilet seats came off .. one month down the line when we started using the other toilet we noticed that water from toilet is dripping to kitchen . Worst experience ever . I am not sure how long this house will hold and what else we need to face down the line. Living in fear. This is after paying such a premium , must be one of the most expensive house in the estate ..
5/5
TrustpilotExcellent correspondence and assistance…
Excellent correspondence and assistance to date from the agents at Buckley Place. Very professional thank you.
Hi D Jones, We are so glad our agents provided excellent, professional assistance. Thank you for your kind words. Kind Regards, Kobi Bovis Homes
5/5
TrustpilotFantastic Site
On my visit to Hollin Bank I was greeted to warm greeting and friendly smile. Rhodri who was on site was extremely knowledgeable and approachable. He talked through the whole development and showed all the different house types available and put my mind at complete ease.
5/5
TrustpilotThank you, Bovis, and the team from Lunar Park!
We are very pleased that we chose to buy from Bovis. Throughout the entire process, Donna has been excellent! She was extremely experienced, very responsive, professional, helpful, and proactive. She always kept us updated on their progress and was always there if we had any questions or issues.We truly could not be happier and are extremely grateful to Pete & Brett (Site Manager). Brett has been so helpful following up with the snags for us.We also want to express our sincere thanks to Hayley (Area Sales Director).We can’t fault a single member of the team, and we would happily recommend them to friends and family. Obviously, with new builds, there are going to be some snags, but we are happy to see that they did their best to sort them out.Thank you, Bovis, and the team from Lunar Park!
5/5
TrustpilotPeter at Coronation Fields development…
Peter at Coronation Fields development has been absolutely brilliant from day one! At our very first appointment, he gave us a great tour around the Coronation Fields development, and since then he has been there to guide us every step of the way.
Hi Saurav, We're happy to hear that your experience at Coronation Fields has been so positive! It's great to know that the team provided excellent support throughout your journey, from the initial tour to the 1st fix site visit. We appreciate your kind words and are glad we could make the process exciting and well-supported for you. Kind Regards, Kobi Bovis Homes
1/5
TrustpilotBovis , a very very bad experience...
Bovis sold me a home that was built in 2016 in a place called SHorelands in Bude. It is now Sept 2022 and they still have NOT done the road surface. They also charged maintenance fees which are not due till the whole build at Shorelands is completed and wont refund the cash. I will never be buying a house from them again or one on a development they built.Its now Feb 2023 and still no refund from Bovis!!!! But they have at last surfaced the road outside the house along the culdesac and it has only taken them EIGHT years to do it after taking the money for the sale!!!!!!
4/5
TrustpilotEasy to deal with once the deal was…
Easy to deal with once the deal was negotiated. Prompt responses
Hi George, We're happy to hear we made things easy and responded promptly. Thank you for your feedback! Kind Regards, Kobi Bovis Homes
1/5
TrustpilotTime wasters
Wasted my time for 2 months, after booking a property. Suddenly came and said the house was sold to another person and they can only apologise. Still in a shock.
Hi Farzad, Thank you for sharing your feedback. We reached out to request additional information to better understand your experience, but unfortunately, we did not receive a response. Please feel free to update your review with further details so we can address your concerns more effectively. Kind Regards, Kobi Bovis Homes
1/5
TrustpilotThey are cow boy company
They are cow boy company. They build houses with cheap poor material and charge a lot of money for them. We bought a house 7 years ago from them, new, and the issues are just piling, one after another.Incorrectly installed drain pipes, our toilets are continually blocked, incorrectly installed overflows, our roof is leaking damaging the ceiling in the bathroom and one bedroom. The sockets are randomly positioned, there is no level. There was no level in the toilet, the toilet was leaning to the side, the windows although advertised as breathable, do not breath at all, condensation is so huge, that we have water coming down on the window sills and on the floors every morning, the sink downstairs was installed cracked, the walls lack level and the walls were painted with cheap paint, which started chipping after half a year. I could just go on.Customer service is horrible, nobody wants to help and they just sends you round in circles from one person to another. They do not want to do any fixes, the warantly for the house is 10 years, we have been here 7 and they do not want to admit they are responsible for poor workmanship, rubbish management and awful materials used. Never buy a house from them They charge so much for so little they give.
1/5
TrustpilotAwful and expensive Bovis part exchange experience
My wife and I were encouraged to part exchange our property for a Bovis house in Horam East Sussex as we wanted to move to the area from an area where the property market was slower. We were very clear about this from the outset and told that it would not be a problem. Bovis made a good offer on our property and told us that we had to be in a position to complete within 6 weeks and to instruct our solicitor immediately. We were cautious about this as they hadn't carried out a building survey but we were pressured by the sales team that we had to keep up the 6 weeks pace. Bovis listed our property on the market with local agents at the price they had agreed to pay (£30,000 below the agents consensus on market value - but this was ok for us) and carried out several viewings whilst the property was still owned by us. After about 3 weeks Bovis reduced the price of our property by £10,000 without consulting us, further de-valuing it in the local market place, and when challenged on this said that they were only interested in a quick sale for the first time. Despite forcing us to rush Bovis didn't carry out the survey on our property for 3 weeks and they then took another 2 weeks to produce the report - there were no major defects found. When I called the sales team I was told that the time wasted in producing the report did not effect anything and that we needed to keep paying solicitors fees, searches etc so that we could meet the 6 weeks deadline. Once it became clear to Bovis that they would not sell our flat in the 6 week period it took to buy our house I received a phone call from a low level member of the sales team to tell me matter of factly that they were pulling out of the deal. At this point we had spent around £5000 and were 6 days from exchange of contracts. Overall it was a really awful experience dealing with Bovis, from the sales teams rudeness to the money we lost. We visited the site about 2 months after our deal had fallen through and the house we were buying was sold. I strongly suspect that the reason our deal fell through is that a non-part exchange purchaser enquired about it and was preferred by Bovis. We sold our flat about 4 weeks after the deal fell through on the open market but had to sell at the lower amount that Bovis had reduced it to without permission as people enquiring had seen it at this price. I would estimate that the total cost to us in trying to deal with Bovis was around £15,000.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Linden Homes South West's Wellington office has 420 reviews across two platforms: 13 on Google, 407 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Linden Homes South West is rated 2.2 out of 5 across all 420 reviews, and 3.2 out of 5 on Google from 13 reviews, checked 9 October 2026.
Linden Homes South West, Exeter Road, Rockwell Green, Wellington TA21 9RL.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
